Realm Apartments by CLLIX Reviews

Response from Property: Dear Beatrice,Thank you for your outstanding feedback and the perfect 5/5 rating! We’re thrilled to hear that you enjoyed your stay and found our location convenient, just beside Rundle Mall. It’s wonderful to know that you appreciated the cleanliness, spaciousness, and comfort of the apartment, as well as the fully equipped kitchen and bathrooms.Your satisfaction is our top priority, and your kind words motivate our team to continue providing excellent service. We look forward to welcoming you back on your next visit!Kind Regards,Tawfiq MostafaBuilding Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found the apartment clean, neat, and enjoyed your stay overall.I sincerely apologize for the confusion regarding the deposit process and the inconvenience it caused during check-in. We strive to provide clear and accurate information, and I regret that we fell short in this instance. I will be addressing this matter with our team to ensure better clarity and prevent similar issues in the future.Thank you once again for your valuable feedback and for your positive comments about your stay. We look forward to welcoming you back and providing you with an even better experience.Kind Regards,Tawfiq MostafaBuilding Manager

Response from Property: Dear Valued Guest,Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay and found our hotel to be conveniently located near the universities.Providing value for money and a central location are priorities for us, and we are glad to know that we met your expectations in these aspects.We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future.Kind Regards, Tawfiq Mostafa Building Manager

Response from Property: Dear Yu,Thank you for your wonderful feedback and perfect 5/5 rating! We’re pleased to hear that our hotel's location, being opposite the Adelaide Business School and close to malls and stores, was convenient for you.We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Tawfiq MostafaBuilding Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to provide your feedback and for rating your stay with us 3.7/5. We're glad to hear that you found our location convenient and appreciated the kitchen and laundry facilities for your longer stay.We value your input and look forward to welcoming you back in the future.Kind Regards,Tawfiq MostafaBuilding Manager

Response from Property: Dear Valued Guest,Thank you for your excellent 5/5 rating! We are delighted to hear that you had such a positive experience with us and appreciate your kind recommendation.We hope to welcome you back to Adelaide in the near future for another enjoyable stay.Kind Regards,Tawfiq MostafaBuilding Manager

Response from Property: Hi Guest,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the great location, modern and clean apartments, and the efficient check-in and check-out process. Thank you for choosing to stay with us!Kind Regards, Tawfiq Mustafa Building Manager

Response from Property: Dear Em-em Garcia,Thank you for your wonderful 5/5 rating! We're so happy to hear that you loved the place and found it convenient.We look forward to welcoming you back for another great stay!Kind Regards,Tawfiq MostafaBuilding Manager

Response from Property: Dear Zahra,I trust this email finds you well. We sincerely appreciate your recent stay at Realm Apartments by CLLIX, and I hope you enjoyed your overall experience with us.However, it has come to our attention that there was an issue with the cleanliness of the bedsheets in your bedroom. I want to extend our sincerest apologies for any inconvenience this may have caused. Please be assured that we take such matters seriously, and we are conducting a thorough investigation to understand the circumstances that led to this oversight.Maintaining a high standard of cleanliness is a top priority for us, and we are genuinely sorry for falling short of your expectations in this instance. Our housekeeping team is being reevaluated, and additional training will be provided to prevent a recurrence of such incidents.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Kind Regards,Tawfiq MostafaBuilding Manager

Response from Property: Hi, TTo ensure alignment, upon receiving responses from the aforementioned departments, could you please kindly provide us with details regarding the actions taken to address the concern? This information is crucial for us to incorporate and document it within our tracker report for subsequent reviews.Should you need further assistance, please do not hesitate to reach out.Kind Regards,Tawfiq MustafaBuilding Manager

Response from Property: Dear Clayton,We apologize for any inconvenience caused by the closure of the pool during your stay. Unfortunately, there are times when maintenance or unforeseen circumstances require us to temporarily close certain amenities for the safety and well-being of our guests. We understand the disappointment this may have caused and appreciate your understanding. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a future stay where you can fully enjoy all of our Kind Regards,Tawfiq MostafaBuilding Manager

Response from Property: Dear Ray,We're thrilled to hear that you enjoyed our great location and found the apartment terrific! Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Kind Regards, Tawfiq Mostafa Building Manager

Response from Property: Hi Jedth, Thank you for a superb rating and your kind commendation, which is truly appreciated. We are pleased to know that you had an overall pleasant experience during your stay with usKind Regards,Tawfiq MustafaBuilding Manager

Response from Property: Hi Kryston, Your kind words make our collective hearts so happy. We love hearing that you enjoyed your stay so much, and hope you'll be back again soon.Kind Regards,Tawfiq MostafaBuilding Manager