The Central Private Hotel by Naumi Hotels Guest Reviews
4.5/5
Great
84 review
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Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(84)
Positive reviews(10)
Reviews with photos/video(6)
Awesome rooms(6)
Friendly staff(5)
Negative reviews(1)
Jenny D. HK
Oasis Room
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 16, 2024
We had an amazing stay at the hotel. The manager Sasha went above and beyond to ensure we had a very comfortable stay. The rooms were spacious and clean and had a smart tv. There was also a daily happy hour that we enjoyed. The location was also very easy to walk to the city Center. Would highly recommend staying here!
Response from Property: Kia ora Jenny,Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had an amazing stay and that Sacha was able to go above and beyond to ensure your comfort. It’s great to know that you enjoyed the spacious, clean rooms, the daily happy hour, and our convenient location just a short walk to the city center.We truly appreciate your recommendation and hope to welcome you back soon!Ngā mihi,The Central Private Hotel Team
J Lindsay
Habitat Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 30, 2024
This is a fantastic hotel with great engaging staff who show you around the hotel and explain everything when you arrive. The hotel provides drinks, milk tea and a coffee with a coffee maker in the the room. Downstairs there is a really nice hang out area with a complementary happy hour and tea, coffee and sweets. The decor is very moody and is unique from any other hotel I've stayed in. A huge amount of detail is paid to ensuring presentation is on point. There are nice views from most rooms and the location is nice and close to the middle of town. The only disappointment was $20 to use a carpark. That being said, there is plenty of on street parking if required.
Response from Property: Kia ora Lindsay,Thank you for sharing such a detailed review of your stay! We’re so pleased to hear that you enjoyed the unique decor, the welcoming atmosphere created by our engaging team, and all the little touches like the complimentary happy hour and in-room coffee maker. It’s great to know that you appreciated the views and the central location of the hotel as well.We do understand the frustration with parking costs, but we’re happy to hear that you found plenty of on-street parking available.Thanks again for your feedback, and we look forward to welcoming you back in the future!Ngā mihi,The Central Private Hotel Team
Viola
Junior Suite
Stayed in Nov 2023
Couples
19 review
4.7/5
Amazing
Posted on Dec 27, 2023
Super modern design, the room was spacious. Lounge hour with free drinks were included. However, the bathroom was small.
Response from Property: Kia ora Viola,Thank you so much for your lovely feedback. We're thrilled to hear you enjoyed the modern design and spacious room, as well as our lounge hour with complimentary drinks! It’s great to know that the team made a positive impression on you.We appreciate your comment about the bathroom size and will keep it in mind as we continue to improve our guest experience.We hope to welcome you back to The Central Private Hotel soon.Ngā mihi,The Central Private Hotel Team
cavan
Habitat Room
Stayed in Apr 2023
Family
1 review
5.0/5
Outstanding
Posted on May 14, 2023
The service staff was very helpful. Help to carry luggage to different floor. Room deco is beautiful. Thanks for complimentary snacks
Response from Property: Kia ora Cavan,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the beautiful room decor and that our team was able to assist with your luggage. It's great to know that the complimentary snacks added to your experience as well.We look forward to welcoming you back to The Central Private Hotel!Ngā mihi,The Central Private Hotel Team
Guest User
Oasis Room
Stayed in Nov 2024
Family
5 review
4.0/5
Very Good
Posted on Jan 1, 2025
It's hard to describe. The hotel only has four or five parking spaces. You must book in advance or you won't find a parking space. There is no parking space even if you pay! It happened to be New Year's Eve. It was too difficult to find a parking space in the city. I searched for more than an hour and couldn't find a free overnight parking space. Finally, I paid to park. The hotel said that you can wash clothes, but the washing machine was broken and couldn't be spun dry. 🥹On New Year's Eve, two people wrung clothes manually there. The dryer was also broken. I continued on the road with a pile of wet clothes. 🥹This is the hotel for more than 3,000 yuan a night on New Year's Eve?
The mini bar is pretty good. I don't know if the hotel is too full and there are no rooms or what. In the past few nights, the hotels booked by Ctrip are either attics or rooms opposite the laundry room. 🤔
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Response from Property: Kia ora,感謝您花時間與我們分享您的入住體驗。我很遺憾聽到您在我們酒店的經歷未能達到您的期望,尤其是在跨年這樣一個特別的時刻。由於我們酒店地處市中心,停車位確實有限,因此我們總是建議提前預訂以確保車位。我理解在滿城尋找停車位時的沮喪之情,並對因此帶來的不便深表歉意。關於洗衣設施,很抱歉在您需要時未能正常使用。這並非我們所追求的服務標準,我也理解這給您的旅行帶來了影響。感謝您向我們反饋此問題,我們將確保儘快修復。值得欣慰的是,您喜歡我們的迷你吧。但我很遺憾房間分配和整體體驗未能令您滿意。對於您提到的問題,我們會認真審視並努力改進,為未來的客人提供更好的服務。再次感謝您的真誠反饋,我希望在未來的某一天,我們能有機會為您提供更愉快的入住體驗。Ngā mihi,Abhi酒店經理The Dairy Private Hotel
Guest User
Habitat Room
Stayed in Sep 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Oct 3, 2024
This is the hotel I can't wait to write a review for. It is located near the Queenstown Botanical Gardens, outside the city center, and is quiet in the bustling city. I especially like the hotel's facilities and services: First of all, I called in advance to inform the itinerary, but I didn't expect that I would be arranged to check in early, which increased my time for sightseeing as I only had one day in Queenstown; secondly, the room is large, beautiful and smells good; the hotel not only provides free snacks and drinks, Nespresso coffee machines, triangular tea bags, and even milk is provided free of charge, but it is also the only hotel in New Zealand that provides toothbrushes and toothpaste; the TV channels are also complete, and you can watch Netflix, just say it's good or not; a small balcony overlooks the cherry blossoms and the night view of the town, just say it's worth it; happyhour provides wine; especially the front desk, enthusiastic, smiling, I feel very comfortable. I will choose to stay in this hotel in Queenstown for a few more nights on my second visit, so that I can visit the surrounding towns. I’m not good at translating above into English, but I do hope this hotel could keep providing superb and hospitalized facilities and I want to thank the staffs for their kindly and warmly permanence!
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Response from Property: Kia ora, thank you so much for taking the time to share such a detailed review! We are delighted to see that you enjoyed our hotel's location, facilities and services, especially being able to add some more time to your Queenstown trip. We also pay special attention to the details in the rooms, from free snacks and drinks to Nespresso coffee machines and unique small balconies. It is our honor to provide you with a warm living environment. Our team would also be delighted to hear your compliments on their enthusiastic service! Looking forward to your "second visit" and hope you can have more time to explore Queenstown and surrounding towns next time. Ngā mihi,The Central Private Hotel Team
Ivyjingjinginriben🇯🇵
Oasis Room
Stayed in Apr 2024
Couples
15 review
4.5/5
Great
Posted on May 8, 2024
Very good 😌 Service and happy hour
Original TextTranslated by Google
Response from Property: Kia ora,Thank you so much for your feedback! We're delighted to hear that you enjoyed your stay with us, especially the service and happy hour. It's great to know that you found the surroundings and amenities to your liking as well.We appreciate your comments on cleanliness and service—your insights help us continue to improve. We look forward to welcoming you back soon!Ngā mihi,The Central Private Hotel Team
Guest User
Habitat Room
Stayed in Nov 2023
Family
7 review
2.2/5
Posted on Jan 9, 2024
I have booked a hotel with Ctrip for 10 years, and this is the most disappointing time.
1. I originally wanted to book a suite hotel across the street. Finally, we booked this hotel because of its garden and breakfast room.
2. As a result, the hotel cost nearly 3,000 yuan per night, and the breakfast was a cold meal. There is only food on one stand in the photo.
3. The photos of the hotel in the introduction are not realistic. Picture 2 is the so-called restaurant. Completely different from the restaurant in the introduction
4. The hotel is very small. There is only one receptionist at the front desk who is responsible for reception and setting out breakfast.
Original TextTranslated by Google
Response from Property: Kia ora,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations, especially regarding the breakfast offering and the discrepancy between the photos and the actual facilities. We take your comments seriously and will review the breakfast presentation and ensure that the online images accurately reflect what we offer.Our team is small, but we strive to provide a personal and welcoming experience, and I regret that we fell short during your stay. We will work on improving these aspects to ensure a better experience for future guests.If you'd like to discuss this further, please don't hesitate to reach out. We appreciate your feedback, and we hope you'll consider staying with us again in the future.Ngā mihi,The Central Private Hotel Team
Anluliu
Habitat Room
Stayed in Feb 2024
Solo travelers
12 review
4.0/5
Very Good
Posted on Apr 21, 2024
The location is very good, and it is close to the town center of Queenstown. The room is also very big, and the bathroom facilities are good. It is within walking distance of the station. I took the bus to the airport with my suitcase. The wall color of the room is a little dark. Everything else is good.
Original TextTranslated by Google
Response from Property: Kia ora Anluliu,Thank you for sharing your experience with us! We're glad you enjoyed our central location, the spacious room, and the bathroom facilities. It's great to hear that the hotel was convenient for your travel to the airport as well.We appreciate your feedback on the wall colors—it's something we'll take into consideration for future improvements. We're happy to know that, overall, your stay was enjoyable, and we hope to welcome you back next time you're in Queenstown.Ngā mihi,The Central Private Hotel Team
Anonymous User
Habitat Room
Stayed in Sep 2024
Travel with friends
30 review
3.7/5
Posted on Nov 11, 2024
Good service attitude, average environment
Original TextTranslated by Google
Response from Property: Kia ora,Thank you for taking the time to share your feedback! We’re delighted to hear you were pleased with our service and cleanliness. We appreciate your comments on the surroundings and amenities, and we’ll continue to look for ways to enhance these aspects for future guests.We hope to welcome you back again soon!Ngā mihi,Abhi
Kubuqishamolvmeng
Oasis Room
Stayed in May 2023
Couples
12 review
5.0/5
Outstanding
Posted on Sep 18, 2023
The hotel is very clean, the waiters are very nice, it has a great sense of design, and a good location. You can walk to various places, but parking is a bit troublesome. There are five parking spaces in front of the hotel, and it is on a first-come, first-served basis. Later, the front desk told me that even if I park on the roadside at the door, the police will not issue a ticket. Hahaha, it is indeed the case.
Original TextTranslated by Google
Response from Property: Kia ora,Thank you for taking the time to share your experience. We're so glad you found the hotel clean, well-designed, and in a great location. It’s also great to hear that our team provided excellent service during your stay!We’re happy the parking situation worked out, and we appreciate you mentioning it in your review.We hope to welcome you back to The Central Private Hotel in the future!Ngā mihi,The Central Private Hotel Team