The resort is still under construction so it is dusty and all the services here cannot be used yet. The staff is enthusiastic and attentive. The mineral pool is a bit small; crowded and people have to wait for each other.
Room rate is more than reasonable as the room is very big and location is very convenient.
However, would be great if below few minor things can be taken into consideration:
1) Breakfast - both quality and choices need to be improved.
2) Room - no electricity at the electric sockets next to the bed…so I need to charge my phone with the socket under the desk instead.
3) Spa - would appreciate if they can extend closing time to 10pm!
Environment: A very comfortable hotel.
Service: The service attitude of the staff is very good, everyone greets you with a smile, and you can communicate with them even if you speak Chinese.
Hygiene: Very clean and tidy, inside and outside, no dust.
Facilities: All the necessary functions are available, including a swimming pool and fitness equipment.
Anyway, I will continue to stay here next time I come on a business trip.
The hotel is clean and quiet, the swimming pool is excellent, the breakfast is rich, the room has a great view, the hotel is in a convenient location, there are ample parking spaces, and the front desk staff is polite and thoughtful.
We have 2 wonderful staff assists and helping us plan our sites visits and meals. Le Tan and Thai Huong went beyond their duties. We have an well rested couple of days, especially from Ha noi. I definitely recommend this hotel to friends and families and likely return to this hotel.
We arranged private transport from Hanoi hotel to Hidden Charm and the transport was punctual (early in fact). Driver was focused and safe.
Check-in at Hidden Charm was a breeze, they served a citrusy warm drink that I enjoyed. Front desk customer service personnel were proactive in suggesting sightseeing spots at Ninh Binh when we asked for suggestions.
Breakfast buffet was pretty standard with western bread options and Asian pho, fried rice etc.
Location wise, Hidden Charm is very near the Tam Coc boat ticket booth and also offers bicycles for us to cycle to Mua Caves and where the Lying Dragon was. At the entrance to Mua Cave, there will be people trying to get you to park your bikes for a fee, typically 5k VND per bike but we found one close to entrance and charged 2k VND per bike.
Our room was at the 7th floor and comes with a expansive view. The bed was comfortable and not too soft. There was also a bath tub for me to enjoy.
At the end of trip, the hotel staff arranged for private transport to the Noi Bai airport at my request. Again, driver was early and ride was smooth. I enjoyed my stay at Hidden Charm and would recommend to anyone who wish to stay in a clean hotel with excellent service.
Emeralda Hotel in Tam Coc is a hidden gem, perfect for a serene getaway. Nestled amidst breathtaking landscapes, the location is ideal for exploring local attractions like Tam Coc caves and Ninh Binh’s lush countryside. The hotel is surrounded by excellent dining options, offering authentic Vietnamese cuisine. The property itself boasts top-notch amenities, including a beautiful pool, a luxurious spa, and well-appointed rooms that blend modern comforts. Whether you’re seeking relaxation or adventure, Emeralda Hotel offers an exceptional experience in the heart of Vietnam’s natural beauty.
Overall it was quite good. The old town and the tourist area are very close. You can also walk there. The hotel is very and.
The service is also good but you had the feeling that they don't have much experience with foreign guests, even though there are a lot of tourists.
Overall, it's okay. The room is quite big, and the breakfast is okay. There are not too many dishes, and the overall environment is okay. It's just that the late check-out service charges 50% for a few hours. I'm a bit unhappy.
The room was very clean and tidy, the room was slightly smaller, the facilities were complete, very quiet, and the soundproofing was not bad. The hotel front desk was suitable for drinking and leisure, like a small clear bar, very distinctive.
Very Good
22 reviews
8.8/10
Price from
CNY 466
per night
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9.3/10
Great
GGuest User4 star resort with 5 star prices & 3 star services.
Mar 2024
Vietnam is a very beautiful & culturally rich country. We visited Hanoi, Halong Bay, Hoi An, Da Nang & Ninh Binh on 11D/LON trip.
Hospitality, reception & local immersion was outstanding at all places (except Emeralda) - people were welcoming & hotel staff were very courteous.
Emeralda Resort at Ninh Binh was not so pleasant experience barring a few seasoned staff members. F&B Manager at Sen Restauran (morning paid breakfast) declined to entertain vegan food request & puréed fruit for 7 month infant, She said Kitchen's busy, we have large group to cater to. After much explanation she managed to get a fried rice (that's It!l) but for puréed fruit she denied & insisted I pay for it.
Organic Restaurant is good, couple of staff there (mostly women) were courteous. Pool Bar attendant had some issues, not even acknowledging the greetings.
Thanks to Ms Hung (Restaurant Manager), Mr Chung (Reception) & another Restaurant manager at Organic (missed her name) for making our stay bearable & manageable. They have a very wonderful property & spacious rooms, had the service been at par like ot 4 & 5 star resorts; it would be an ideal location for tranquility.
Note: Vegan / Vegetarian food menu is limited & not allowed to buy food from outside.
PPeiyiWe arranged private transport from Hanoi hotel to Hidden Charm and the transport was punctual (early in fact). Driver was focused and safe.
Check-in at Hidden Charm was a breeze, they served a citrusy warm drink that I enjoyed. Front desk customer service personnel were proactive in suggesting sightseeing spots at Ninh Binh when we asked for suggestions.
Breakfast buffet was pretty standard with western bread options and Asian pho, fried rice etc.
Location wise, Hidden Charm is very near the Tam Coc boat ticket booth and also offers bicycles for us to cycle to Mua Caves and where the Lying Dragon was. At the entrance to Mua Cave, there will be people trying to get you to park your bikes for a fee, typically 5k VND per bike but we found one close to entrance and charged 2k VND per bike.
Our room was at the 7th floor and comes with a expansive view. The bed was comfortable and not too soft. There was also a bath tub for me to enjoy.
At the end of trip, the hotel staff arranged for private transport to the Noi Bai airport at my request. Again, driver was early and ride was smooth. I enjoyed my stay at Hidden Charm and would recommend to anyone who wish to stay in a clean hotel with excellent service.
GGuest UserThe hotel is clean and quiet, the swimming pool is excellent, the breakfast is rich, the room has a great view, the hotel is in a convenient location, there are ample parking spaces, and the front desk staff is polite and thoughtful.
CCarlos EastEmeralda Hotel in Tam Coc is a hidden gem, perfect for a serene getaway. Nestled amidst breathtaking landscapes, the location is ideal for exploring local attractions like Tam Coc caves and Ninh Binh’s lush countryside. The hotel is surrounded by excellent dining options, offering authentic Vietnamese cuisine. The property itself boasts top-notch amenities, including a beautiful pool, a luxurious spa, and well-appointed rooms that blend modern comforts. Whether you’re seeking relaxation or adventure, Emeralda Hotel offers an exceptional experience in the heart of Vietnam’s natural beauty.
DDonFamily of 3 from Australia. We stayed in the double family room on level 10. Spacious, clean, warm, double rooms with hot showers and cold fridges. Staff were fantastic, especially the two lads who help with toast and seating at breakfast. Walking distance to night markets and WinMart. Couldn't fault it. We were the only 'western' tourists, but we were made to feel very safe and welcome. I would recommend and would stay here again on our next visit to Ninh Binh.
KKitkit14Room rate is more than reasonable as the room is very big and location is very convenient.
However, would be great if below few minor things can be taken into consideration:
1) Breakfast - both quality and choices need to be improved.
2) Room - no electricity at the electric sockets next to the bed…so I need to charge my phone with the socket under the desk instead.
3) Spa - would appreciate if they can extend closing time to 10pm!
GGuest UserOverall it was quite good. The old town and the tourist area are very close. You can also walk there. The hotel is very and.
The service is also good but you had the feeling that they don't have much experience with foreign guests, even though there are a lot of tourists.
HHake……Environment: A very comfortable hotel.
Service: The service attitude of the staff is very good, everyone greets you with a smile, and you can communicate with them even if you speak Chinese.
Hygiene: Very clean and tidy, inside and outside, no dust.
Facilities: All the necessary functions are available, including a swimming pool and fitness equipment.
Anyway, I will continue to stay here next time I come on a business trip.
GGuest UserWe have 2 wonderful staff assists and helping us plan our sites visits and meals. Le Tan and Thai Huong went beyond their duties. We have an well rested couple of days, especially from Ha noi. I definitely recommend this hotel to friends and families and likely return to this hotel.
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