Posted onJul 5, 2026
Guest UserI rarely leave negative reviews, but unfortunately this was one of the worst hotel experiences I’ve had.
First of all, I don’t want to be unfair to the staff. The reception team and the valet staff were genuinely kind, respectful, and always tried to help. They deserve appreciation for their excellent attitude.
However, the hotel itself was very disappointing, especially for a 5-star property. The twin room was extremely uncomfortable, and I honestly couldn’t believe this was the standard for a hotel with this rating. The shower was unbelievably small—barely enough space for one person to stand comfortably.
The biggest issue was the air conditioning. We stayed for 3 days, kept the AC on the coldest setting the entire time, and the room never got cool. We were extremely uncomfortable because of the heat. We reported the problem several times, and each time we were told it had been fixed, but nothing actually changed. We ended up checking out with the issue still unresolved.
The staff were great, but unfortunately the hotel’s facilities and maintenance were far below what I expected from a 5-star hotel.
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Price per night from:NZD 143
Posted onMar 30, 2024
Elie Matar
The suite was spacious and well-equipped, with a separate living room, bedroom, bathroom, and kitchenette providing all the comforts of home. The smart TVs and fast WiFi made it easy to stay connected and entertained during my stay. I appreciated the complimentary fruits, Nescafe, tea, and water bottles, which added a thoughtful touch to the experience. What truly sets this hotel apart, however, is the exceptional service provided by the staff. They were incredibly friendly, cooperative, and always went above and beyond to ensure my stay was comfortable. I would highly recommend Matar Residence to anyone looking for a luxurious and welcoming place to stay.
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Price per night from:NZD 133
Posted onApr 21, 2025
Rumesh84
Always best hotel in Beirut
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Price per night from:NZD 387
Posted onJan 30, 2026
Guest User
Merci beaucoup, mademe Hania, c'est très gentil et attentionné. Merci à tout le personnel ; ils sont tous très aimables.
شكراً جزيلاً لكِ يا آنسة هانيا، هذا لطفٌ كبيرٌ منكِ. شكراً لجميع الموظفين؛
فهم جميعاً ودودون للغاية
Thank you so much, Ms. Hania, that's very kind and thoughtful. Thank you to all the staff; they are all very friendly.
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Price per night from:NZD 155
Posted onSep 1, 2025
Noha khadra
“Our stay at InterContinental Mzaar was very nice! Everything was great, and we had a wonderful time with my family. The staff was friendly and helpful, the rooms were comfortable, and the surroundings were beautiful. Highly recommended for families looking for a relaxing mountain getaway!
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Price per night from:NZD 185
Posted onJan 17, 2025
Was Here!
It is one of the best hotels for me. The location is so convenient, the staff is great and so helpful, and the rooms are very good. However, the hotel still needs few maintenance tweaks to keep the perfection level and standards very high.
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Price per night from:NZD 143
Posted onMar 26, 2024
robert
Very friendly staff all around, just be careful with the taxi drivers from the airport highly suggest to book the taxi driver from the hotel . Especially Mr Toni Damien nice man friendly and he is very knowledgeable almost a tourist guide
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Price per night from:NZD 131
Posted onFeb 11, 2019
HONGThe hotel is not very good except for the location! Everything else is great!
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Price per night from:NZD 78
Posted onJul 3, 2021
Guest User
We got poisoned from the terrible food during our 4 days stay, its very bad to see that happening in a 5 stars hotel or what it supposed to be…
The staff were friendly yet the hotel needs to be renovated..
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Price per night from:NZD 337
Posted onNov 27, 2018
哈The hotel is located in the famous red light district called super night. It is not safe to go out alone at night. But it is convenient to take the bridge. There is a sweet spot. Local features are recommended. The local traffic jam is small but the car is more than the cable car behind the hotel.
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Price per night from:NZD 64