Hotels With Gym in Puerto Plata, Dominican Republic

Everything was fine in the facilities, the problem was the penalty they charged me for being Dominican. You should charge everything for the same reservation and not have the awkward moment at check-in time.

I enjoyed my stay at Casa Marina. Nice friendly service. Conveniently located steps away from Playa Alicia. Also has its on private beach. Buffet restaurant couldn't be positioned any better to enjoy the beauty of the sea while enjoying a delicious meal. Breakfast lunch and dinner was always good you will always find something that's to your liking. Only thing that I didn't agree with is the guest policy, the hotel doesn't allow ” outside guest.” Other than that. I would stay again

Excellent preparation. The staff was very kind, friendly, helpful, the varieties of food were very nice and excellent, everything was very nice, the restaurant was very clean, the rooms were very clean, the entire pool, the warm water was the best for me.

They need to be more precise on the type of room. We had to pay 100 dollars more per person per night, supposedly because it was for the international market, which we did not like at all. Since we went out of budget

The customer service experience and nightly entertainment is what sets it apart from other all inclusive resorts. The employees do not expect a tip (unlike jamaica). The staff all go above and beyond to make your stay / vacation a pleasant time. Special mention to Star & Sol whom do an amazing job facilitating the Kids club/ Delfi club. They have themed programming and activities for kids daily. The nightly entertainment was amazing. They had an Africa Show - it’s their rendition of Lion King with a love story. It’s great value this resort. Their sister resort next door Senator is upscale; however, I didn’t find the nightly entertainment as good.

The hotel was incredible, and the staff were very careful, the only thing is that it is quite far from the center of Puerto Plata and the airport. In terms of very good place. (PD: There is little offer of Uber ) If you go and there is an Uber called Ever, it is the betterr ＜3

From check in to departure we felt comfortable and safe. The pool is large and in great condition. The landscaping was well tended and beautiful. The rooms and bathrooms are clean and comfortable. This location is across the street from the Calypso restaurant which is on the beach and we enjoyed our meals there and great views. It is centrally located on the Cabarete beach and within walking distance to most places. There is also a great coffee shop in front of the hotel for morning coffee.

From United States, we stayed Feb.2023 ..They say the credit card machine denied our card.. but later we called the bank to find out card was ok and no restrictions.. so the real reason was, they want you to pay in cash!.....then secondly the front desk darker girl tried to give us two dirty rooms with some employee guys clothes still in the warn down room.So we threatened our refund back and were online to cancel immediately thru booking.com..we are long time members...so that's when the front desk girl, gave us best room with ocean view and pool and garden restaurant view.. and very clean and big....so demand your refund if problem, and they will keep you happy!👍

Not even a 4*, sadly. This resort has potential to be something better. Let me get the not so great stuff out first: no decaffeinated coffee (unless you want instant) in the coffee shop. Public restrooms had doors that wouldn't close or locks that did not work. Vendors are either very persistent or busy lounging on the resort lounge chairs. Sometimes chatting with the security. Drivers of the ”little vans” can be dangerous, speeding along. Some of the landscaping is overgrown and blocks views. Saw someone nearly get hit by a van as she went to step on the pathway. Beach ”grill” is a very limited buffet. Food would be brought out, wrapped in plastic wrap around 10 and restaurant would open at 11. Food was overcooked, cold and soggy. Reservations are a most. Can only be made one day in advance for next day only. The service in all 3 a la cartes was good. Food was inconsistent. Mexican we had 2xs once excellent and once not good at all. Same meal ordered. Husband had some beef dish and he said it had the strangest ”texture” and gross. Food, everywhere, was average at best. Beverages: juices tasted like fake sugar. Frozen drinks were syrupy and not frozen. Unless you wanted to order a pina colada or coco loco at $4USD or $6 with rum. Water in bottles in room only. Otherwise you get a cup full. Resort was jammed with locals or those from cruise ship on day pass. Cruise ship clients got beach wait services and were able to bring food out of the grill. Food was replenished and fresher at the beach on the day the cruise ship day pass people were there. These people were ”treated” better than those guests on site. When waiting at reception, it seemed at that all the associates were happy to chat up the locals checking in. We waited and finally, had to chase someone down to answer a question. The locals obviously got preference and better service than other guests. We were in adults only room block. Came back to the pool for an afternoon swim and the pool was drained. No explanation. We paid extra (2 couples in 2 separate rooms)for the adults only area. The other pools were loud and had games or loud music and kids. Not what we booked or paid for. When the pool became available, the bottom is so rough you need to walk carefully. The filter/skimmer was not working. We pulled leaves out of the water. Then there was the handfuls of fake hair. Locals arrived with their large, loud speakers drinking and smoking in the pool late into the night. No quiet swim (or any swim because the pool was crowded). The noise bounced off the walls and could be hear around the other side of the buildings. The room we had was very dark, even with all the lights on. The toilet seat did not fit the toilet. Patio door was difficult to open and squeaked loudly when pushed. There was frequently the sewer smell in the bathroom. It was coming out of the shower drain. Shower didn't drain, sink stoppers didn't close, lighted makeup mirror didn't light, ceiling did leak in the bathroom

Everything was fine in the facilities, the problem was the penalty they charged me for being Dominican. You should charge everything for the same reservation and not have the awkward moment at check-in time.

They need to be more precise on the type of room. We had to pay 100 dollars more per person per night, supposedly because it was for the international market, which we did not like at all. Since we went out of budget

Excellent preparation. The staff was very kind, friendly, helpful, the varieties of food were very nice and excellent, everything was very nice, the restaurant was very clean, the rooms were very clean, the entire pool, the warm water was the best for me.

The customer service experience and nightly entertainment is what sets it apart from other all inclusive resorts. The employees do not expect a tip (unlike jamaica). The staff all go above and beyond to make your stay / vacation a pleasant time. Special mention to Star & Sol whom do an amazing job facilitating the Kids club/ Delfi club. They have themed programming and activities for kids daily. The nightly entertainment was amazing. They had an Africa Show - it’s their rendition of Lion King with a love story. It’s great value this resort. Their sister resort next door Senator is upscale; however, I didn’t find the nightly entertainment as good.

Not even a 4*, sadly. This resort has potential to be something better. Let me get the not so great stuff out first: no decaffeinated coffee (unless you want instant) in the coffee shop. Public restrooms had doors that wouldn't close or locks that did not work. Vendors are either very persistent or busy lounging on the resort lounge chairs. Sometimes chatting with the security. Drivers of the ”little vans” can be dangerous, speeding along. Some of the landscaping is overgrown and blocks views. Saw someone nearly get hit by a van as she went to step on the pathway. Beach ”grill” is a very limited buffet. Food would be brought out, wrapped in plastic wrap around 10 and restaurant would open at 11. Food was overcooked, cold and soggy. Reservations are a most. Can only be made one day in advance for next day only. The service in all 3 a la cartes was good. Food was inconsistent. Mexican we had 2xs once excellent and once not good at all. Same meal ordered. Husband had some beef dish and he said it had the strangest ”texture” and gross. Food, everywhere, was average at best. Beverages: juices tasted like fake sugar. Frozen drinks were syrupy and not frozen. Unless you wanted to order a pina colada or coco loco at $4USD or $6 with rum. Water in bottles in room only. Otherwise you get a cup full. Resort was jammed with locals or those from cruise ship on day pass. Cruise ship clients got beach wait services and were able to bring food out of the grill. Food was replenished and fresher at the beach on the day the cruise ship day pass people were there. These people were ”treated” better than those guests on site. When waiting at reception, it seemed at that all the associates were happy to chat up the locals checking in. We waited and finally, had to chase someone down to answer a question. The locals obviously got preference and better service than other guests. We were in adults only room block. Came back to the pool for an afternoon swim and the pool was drained. No explanation. We paid extra (2 couples in 2 separate rooms)for the adults only area. The other pools were loud and had games or loud music and kids. Not what we booked or paid for. When the pool became available, the bottom is so rough you need to walk carefully. The filter/skimmer was not working. We pulled leaves out of the water. Then there was the handfuls of fake hair. Locals arrived with their large, loud speakers drinking and smoking in the pool late into the night. No quiet swim (or any swim because the pool was crowded). The noise bounced off the walls and could be hear around the other side of the buildings. The room we had was very dark, even with all the lights on. The toilet seat did not fit the toilet. Patio door was difficult to open and squeaked loudly when pushed. There was frequently the sewer smell in the bathroom. It was coming out of the shower drain. Shower didn't drain, sink stoppers didn't close, lighted makeup mirror didn't light, ceiling did leak in the bathroom

Extremely Disappointing Stay – Not Worth the Money My experience at this resort was frustrating from start to finish. The resort frequently lost power—by frequent, I mean six times in one night and sporadically throughout the week. Even when the power was on, the air conditioning didn’t work, making the room unbearably hot and impossible to relax or sleep in. On our first night, I asked to be moved to a room with functioning AC, and the front desk clerk escorted us to another room—only to find the AC was broken there, too. He assured us we’d be upgraded to a better room the next day. We spent a sleepless, uncomfortable night and returned to the front desk the next morning as instructed. What happened next left me speechless. They said we could move to the upgraded area with working AC—but only if we paid an additional $147 USD because it was a “remodeled room.” I asked how they could justify charging us more when working AC was supposed to be included in the original price. The clerk apologized, but insisted this was the only solution. Reluctantly, we paid the fee, but the new room wasn’t much better. The bed had a deep sag on both sides, making it nearly impossible to get a decent night’s sleep. To make matters worse, the AC in this room stopped working on the final night of our stay. We weren’t the only ones dealing with this. After speaking with other guests and reading reviews, it became clear that AC problems are a common issue the resort is well aware of but hasn’t resolved. While the location and amenities might look appealing online, they don’t make up for the constant power outages, broken air conditioning, uncomfortable beds, and poor customer service. To top it all off, the food was mediocre at best. I left this vacation more exhausted than when I arrived. Save yourself the frustration and avoid this resort entirely.

I enjoyed my stay at Casa Marina. Nice friendly service. Conveniently located steps away from Playa Alicia. Also has its on private beach. Buffet restaurant couldn't be positioned any better to enjoy the beauty of the sea while enjoying a delicious meal. Breakfast lunch and dinner was always good you will always find something that's to your liking. Only thing that I didn't agree with is the guest policy, the hotel doesn't allow ” outside guest.” Other than that. I would stay again

From United States, we stayed Feb.2023 ..They say the credit card machine denied our card.. but later we called the bank to find out card was ok and no restrictions.. so the real reason was, they want you to pay in cash!.....then secondly the front desk darker girl tried to give us two dirty rooms with some employee guys clothes still in the warn down room.So we threatened our refund back and were online to cancel immediately thru booking.com..we are long time members...so that's when the front desk girl, gave us best room with ocean view and pool and garden restaurant view.. and very clean and big....so demand your refund if problem, and they will keep you happy!👍

The hotel was incredible, and the staff were very careful, the only thing is that it is quite far from the center of Puerto Plata and the airport. In terms of very good place. (PD: There is little offer of Uber ) If you go and there is an Uber called Ever, it is the betterr ＜3

From check in to departure we felt comfortable and safe. The pool is large and in great condition. The landscaping was well tended and beautiful. The rooms and bathrooms are clean and comfortable. This location is across the street from the Calypso restaurant which is on the beach and we enjoyed our meals there and great views. It is centrally located on the Cabarete beach and within walking distance to most places. There is also a great coffee shop in front of the hotel for morning coffee.

Pros: beach front, easy access to the beach, tranquility around the lounge beach chairs. Friendly staff Cons: hotel is dated, shower was too small. There were cucarachas coming off the AC vents. Staff came to address it right away, however. There are not elevators and it is difficult to bring luggage to 2nd and 3rd floors. The place was not design for people with mobility issues. Also people are allowed with dogs unleashed. One small dog came after me. When I approach the dog’s owner to ask if he could put his dog on a leash, he became belligerent, disrespectful, and a kind of racist. The hotel staff watched and did nothing. When I ask for the manager to complaint I was told she was on vacation (?) when I ask for whoever was in charge, I was also told that person was also unavailable. It was frustrating and disappointing as that was a safety issue that remained unaddressed.