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Soekarno–Hatta International Airport to Sam Ratulangi International Airport flight

Explore the cheapest one-way and round-trip flights from Soekarno–Hatta International Airport to Sam Ratulangi International Airport over the next 90 days, with one-way fares from NZD 248 and round-trip from NZD 492. Based on Trip.com's latest 7-day flight data.

    • Cheapest
      CGK 9:50 AM
      8h 30m
      Nonstop
      MDC 7:20 PM
      Jakarta - Manado | Thu, Nov 5 | Lion Air
      NZD 248 NZD 297
      16% off
      16% off
      NZD 297 NZD 248
    • Cheapest
      CGK 1:10 AM
      8h 45m
      Nonstop
      MDC 10:55 AM
      Jakarta - Manado | Tue, Nov 3 | Lion Air
      NZD 248 NZD 297
      16% off
      16% off
      NZD 297 NZD 248
    • Cheapest
      CGK 9:50 AM
      8h 30m
      Nonstop
      MDC 7:20 PM
      Jakarta - Manado | Wed, Nov 4 | Lion Air
      NZD 248 NZD 297
      16% off
      16% off
      NZD 297 NZD 248
    • Cheapest
      CGK 12:40 PM
      5h 40m
      Nonstop
      MDC 7:20 PM
      Jakarta - Manado | Fri, Nov 6 | Lion Air
      NZD 248
      16% off
      NZD 297 NZD 248
    • CGK 1:50 AM
      3h 30m
      Nonstop
      MDC 6:20 AM
      Jakarta - Manado | Fri, Jan 15 | Garuda Indonesia
      NZD 249
      41% off
      NZD 420 NZD 249
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Sat, Nov 14 | Citilink
      NZD 259
      13% off
      NZD 297 NZD 259
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Sat, Nov 7 | Citilink
      NZD 264
      11% off
      NZD 297 NZD 264
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Mon, Nov 9 | Citilink
      NZD 264
      11% off
      NZD 297 NZD 264
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Fri, Nov 20 | Citilink
      NZD 264
      11% off
      NZD 297 NZD 264
    • JKT 1:00 PM
      17h 25m
      1 stop
      MDC 2:00 PM
      Jakarta - Manado | Tue, Nov 3 | Normal Airline
      Find more flights
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    • Cheapest nonstop
      CGK 9:20 AM
      3h 25m
      Nonstop
      MDC 1:45 PM
      Jakarta - Manado | Sun, Dec 13 | Garuda Indonesia
      MDC 2:45 PM
      3h 20m
      Nonstop
      CGK 5:05 PM
      Manado - Jakarta | Thu, Dec 17 | Garuda Indonesia
      NZD 492 NZD 584
      16% off
      16% off
      NZD 584 NZD 492
    • CGK 1:50 AM
      3h 30m
      Nonstop
      MDC 6:20 AM
      Jakarta - Manado | Mon, Nov 2 | Garuda Indonesia
      MDC 7:20 AM
      3h 20m
      Nonstop
      CGK 9:40 AM
      Manado - Jakarta | Fri, Nov 6 | Garuda Indonesia
      NZD 492 NZD 584
      16% off
      16% off
      NZD 584 NZD 492
    • CGK 9:50 AM
      8h 30m
      Nonstop
      MDC 7:20 PM
      Jakarta - Manado | Thu, Nov 5 | Lion Air
      MDC 11:40 AM
      5h 35m
      Nonstop
      CGK 4:15 PM
      Manado - Jakarta | Sat, Nov 7 | Lion Air
      NZD 493 NZD 584
      16% off
      16% off
      NZD 584 NZD 493
    • CGK 1:10 AM
      8h 45m
      Nonstop
      MDC 10:55 AM
      Jakarta - Manado | Fri, Nov 6 | Lion Air
      MDC 11:40 AM
      5h 35m
      Nonstop
      CGK 4:15 PM
      Manado - Jakarta | Sun, Nov 8 | Lion Air
      NZD 494
      15% off
      NZD 584 NZD 494
    • CGK 9:50 AM
      8h 30m
      Nonstop
      MDC 7:20 PM
      Jakarta - Manado | Tue, Nov 3 | Lion Air
      MDC 11:40 AM
      5h 35m
      Nonstop
      CGK 4:15 PM
      Manado - Jakarta | Fri, Nov 6 | Lion Air
      NZD 498
      15% off
      NZD 584 NZD 498
    • CGK 1:10 AM
      8h 45m
      Nonstop
      MDC 10:55 AM
      Jakarta - Manado | Wed, Nov 4 | Lion Air
      MDC 11:40 AM
      5h 35m
      Nonstop
      CGK 4:15 PM
      Manado - Jakarta | Sat, Nov 7 | Lion Air
      NZD 500
      14% off
      NZD 584 NZD 500
    • CGK 9:20 AM
      3h 25m
      Nonstop
      MDC 1:45 PM
      Jakarta - Manado | Thu, Nov 19 | Garuda Indonesia
      MDC 7:35 AM
      3h 20m
      Nonstop
      CGK 9:55 AM
      Manado - Jakarta | Thu, Nov 26 | Garuda Indonesia
      NZD 500
      14% off
      NZD 584 NZD 500
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Sun, Nov 29 | Citilink
      MDC 5:55 AM
      3h 20m
      Nonstop
      CGK 8:15 AM
      Manado - Jakarta | Wed, Dec 2 | Citilink
      NZD 506
      13% off
      NZD 584 NZD 506
    • CGK 12:40 PM
      5h 40m
      Nonstop
      MDC 7:20 PM
      Jakarta - Manado | Mon, Nov 2 | Lion Air
      MDC 5:55 AM
      3h 20m
      Nonstop
      CGK 8:15 AM
      Manado - Jakarta | Sun, Nov 8 | Citilink
      NZD 509
      13% off
      NZD 584 NZD 509
    • JKT 1:00 PM
      17h 25m
      1 stop
      MDC 2:00 PM
      Jakarta - Manado | Tue, Nov 3 | Normal Airline
      MDC 3:00 PM
      6h
      Nonstop
      JKT 4:00 PM
      Manado - Jakarta | Thu, Nov 5 | Normal Airline
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    • Cheapest nonstop
      CGK 9:50 AM
      8h 30m
      Nonstop
      MDC 7:20 PM
      Jakarta - Manado | Thu, Nov 5 | Lion Air
      NZD 248 NZD 297
      16% off
      16% off
      NZD 297 NZD 248
    • CGK 1:10 AM
      8h 45m
      Nonstop
      MDC 10:55 AM
      Jakarta - Manado | Tue, Nov 3 | Lion Air
      NZD 248 NZD 297
      16% off
      16% off
      NZD 297 NZD 248
    • CGK 9:50 AM
      8h 30m
      Nonstop
      MDC 7:20 PM
      Jakarta - Manado | Wed, Nov 4 | Lion Air
      NZD 248 NZD 297
      16% off
      16% off
      NZD 297 NZD 248
    • CGK 12:40 PM
      5h 40m
      Nonstop
      MDC 7:20 PM
      Jakarta - Manado | Fri, Nov 6 | Lion Air
      NZD 248
      16% off
      NZD 297 NZD 248
    • CGK 1:50 AM
      3h 30m
      Nonstop
      MDC 6:20 AM
      Jakarta - Manado | Fri, Jan 15 | Garuda Indonesia
      NZD 249
      41% off
      NZD 420 NZD 249
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Sat, Nov 14 | Citilink
      NZD 259
      13% off
      NZD 297 NZD 259
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Sat, Nov 7 | Citilink
      NZD 264
      11% off
      NZD 297 NZD 264
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Mon, Nov 9 | Citilink
      NZD 264
      11% off
      NZD 297 NZD 264
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Fri, Nov 20 | Citilink
      NZD 264
      11% off
      NZD 297 NZD 264
    • JKT 1:00 PM
      17h 25m
      1 stop
      MDC 2:00 PM
      Jakarta - Manado | Tue, Nov 3 | Normal Airline
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    • Cheapest nonstop
      CGK 1:50 AM
      3h 30m
      Nonstop
      MDC 6:20 AM
      Jakarta - Manado | Fri, Jan 15 | Garuda Indonesia
      NZD 249 NZD 494
      50% off
      50% off
      NZD 494 NZD 249
    • CGK 1:00 PM
      3h 25m
      Nonstop
      MDC 5:25 PM
      Jakarta - Manado | Thu, Nov 5 | Batik Air
      NZD 294 NZD 494
      40% off
      40% off
      NZD 494 NZD 294
    • CGK 9:20 AM
      3h 25m
      Nonstop
      MDC 1:45 PM
      Jakarta - Manado | Fri, Jan 8 | Garuda Indonesia
      NZD 324 NZD 494
      34% off
      34% off
      NZD 494 NZD 324
    • CGK 9:20 AM
      3h 25m
      Nonstop
      MDC 1:45 PM
      Jakarta - Manado | Sat, Nov 7 | Garuda Indonesia
      NZD 328
      34% off
      NZD 494 NZD 328
    • CGK 1:50 AM
      3h 30m
      Nonstop
      MDC 6:20 AM
      Jakarta - Manado | Sat, Jan 9 | Garuda Indonesia
      NZD 328
      34% off
      NZD 494 NZD 328
    • CGK 1:50 AM
      3h 30m
      Nonstop
      MDC 6:20 AM
      Jakarta - Manado | Tue, Jan 5 | Garuda Indonesia
      NZD 330
      33% off
      NZD 494 NZD 330
    • CGK 9:20 AM
      3h 25m
      Nonstop
      MDC 1:45 PM
      Jakarta - Manado | Mon, Jan 4 | Garuda Indonesia
      NZD 330
      33% off
      NZD 494 NZD 330
    • CGK 1:50 AM
      3h 30m
      Nonstop
      MDC 6:20 AM
      Jakarta - Manado | Thu, Jan 7 | Garuda Indonesia
      NZD 330
      33% off
      NZD 494 NZD 330
    • CGK 1:50 AM
      3h 30m
      Nonstop
      MDC 6:20 AM
      Jakarta - Manado | Thu, Jan 21 | Garuda Indonesia
      NZD 340
      31% off
      NZD 494 NZD 340
    • JKT 1:00 PM
      17h 25m
      1 stop
      MDC 2:00 PM
      Jakarta - Manado | Tue, Nov 3 | Normal Airline
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    • Cheapest nonstop
      CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Sat, Nov 7 | Citilink
      NZD 264 NZD 581
      55% off
      55% off
      NZD 581 NZD 264
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Wed, Nov 4 | Citilink
      NZD 266 NZD 581
      54% off
      54% off
      NZD 581 NZD 266
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Sun, Nov 8 | Citilink
      NZD 268 NZD 581
      54% off
      54% off
      NZD 581 NZD 268
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Fri, Nov 6 | Citilink
      NZD 276
      52% off
      NZD 581 NZD 276
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Thu, Nov 5 | Citilink
      NZD 276
      52% off
      NZD 581 NZD 276
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Tue, Nov 3 | Citilink
      NZD 278
      52% off
      NZD 581 NZD 278
    • CGK 1:30 AM
      3h 25m
      Nonstop
      MDC 5:55 AM
      Jakarta - Manado | Tue, Nov 3 | Batik Air
      NZD 282
      51% off
      NZD 581 NZD 282
    • CGK 1:00 PM
      3h 25m
      Nonstop
      MDC 5:25 PM
      Jakarta - Manado | Thu, Nov 5 | Batik Air
      NZD 294
      49% off
      NZD 581 NZD 294
    • CGK 9:20 AM
      3h 25m
      Nonstop
      MDC 1:45 PM
      Jakarta - Manado | Sat, Nov 7 | Garuda Indonesia
      NZD 328
      44% off
      NZD 581 NZD 328
    • JKT 1:00 PM
      17h 25m
      1 stop
      MDC 2:00 PM
      Jakarta - Manado | Tue, Nov 3 | Normal Airline
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      Find more flights
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Sat, Nov 14 | Citilink
      NZD 259 NZD 297
      13% off
      13% off
      NZD 297 NZD 259
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Sat, Nov 7 | Citilink
      NZD 264 NZD 297
      11% off
      11% off
      NZD 297 NZD 264
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Mon, Nov 9 | Citilink
      NZD 264 NZD 297
      11% off
      11% off
      NZD 297 NZD 264
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Fri, Nov 20 | Citilink
      NZD 264
      11% off
      NZD 297 NZD 264
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Sun, Nov 22 | Citilink
      NZD 264
      11% off
      NZD 297 NZD 264
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Mon, Nov 23 | Citilink
      NZD 264
      11% off
      NZD 297 NZD 264
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Tue, Nov 24 | Citilink
      NZD 264
      11% off
      NZD 297 NZD 264
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Fri, Nov 27 | Citilink
      NZD 264
      11% off
      NZD 297 NZD 264
    • CGK 1:00 AM
      3h 25m
      Nonstop
      MDC 5:25 AM
      Jakarta - Manado | Tue, Nov 17 | Citilink
      NZD 264
      54% off
      NZD 569 NZD 264
    • JKT 1:00 PM
      17h 25m
      1 stop
      MDC 2:00 PM
      Jakarta - Manado | Tue, Nov 3 | Normal Airline
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Displayed flight fares from Jakarta to Manado are based on average prices across airlines for the next 3 months, according to the latest Trip.com database.

Trip.com Price Insights: Flights from Soekarno–Hatta International Airport to Sam Ratulangi International Airport

Which month has the lowest one-way flight price from Soekarno–Hatta International Airport to Sam Ratulangi International Airport?

The data is based on the average one-way flight prices on Trip.com for flights from Soekarno–Hatta International Airport to Sam Ratulangi International Airport across different months over the past 12 months.

Based on Trip.com data from the past 12 months, if you’re looking for low one-way flight fares from Soekarno–Hatta International Airport to Sam Ratulangi International Airport, the best time to book is in January, with an average price of NZD 175. Try to avoid June, when prices are highest, averaging around NZD 344.

NZD 344
NZD 260
NZD 175
NZD 91
    Cheapest
  • NZD 233
    Oct
  • NZD 212
    Nov
  • NZD 260
    Dec
  • NZD 175
    Jan
  • NZD 240
    Feb
  • NZD 200
    Mar
  • NZD 287
    Apr
  • NZD 303
    May
  • NZD 344
    Jun
  • NZD 297
    Jul
  • NZD 293
    Aug
  • NZD 285
    Sep

Which month is the cheapest for round-trip flights from Soekarno–Hatta International Airport to Sam Ratulangi International Airport?

The data is based on the average round-trip flight prices on Trip.com for flights from Soekarno–Hatta International Airport to Sam Ratulangi International Airport across different months over the past 12 months.

Based on Trip.com data from the past 12 months, October is usually the cheapest month to find flights from Soekarno–Hatta International Airport to Sam Ratulangi International Airport, with an average price of NZD 377. In contrast, July is typically the most expensive month, with average prices reaching NZD 714.

NZD 714
NZD 546
NZD 377
NZD 209
  • NZD 377
    Oct
  • NZD 560
    Nov
  • NZD 601
    Dec
  • NZD 462
    Jan
  • NZD 465
    Feb
  • NZD 443
    Mar
  • NZD 638
    Apr
  • NZD 617
    May
  • NZD 678
    Jun
  • NZD 714
    Jul
  • NZD 688
    Aug
  • NZD 573
    Sep

What is the cheapest day of the week to fly from Soekarno–Hatta International Airport to Sam Ratulangi International Airport?

The data is based on the average flight prices on Trip.com from Soekarno–Hatta International Airport to Sam Ratulangi International Airport across different days of the week over the past 12 months.

Based on Trip.com data from the past 12 months, the cheapest day to depart from Soekarno–Hatta International Airport to Sam Ratulangi International Airport is usually Tuesday, with average fares typically lower than other days. Try to avoid departing on Monday, as prices are usually the highest on that day.

NZD 297
NZD 288
NZD 278
NZD 269
  • NZD 297
    Mon
  • NZD 278
    Tue
  • NZD 295
    Wed
  • NZD 290
    Thu
  • NZD 279
    Fri
  • NZD 285
    Sat
  • NZD 294
    Sun

Which airline offers the cheapest flights from Soekarno–Hatta International Airport to Sam Ratulangi International Airport?

The cheapest airline flying from Soekarno–Hatta International Airport to Sam Ratulangi International Airport is Lion Air (from NZD 246) among 10 carriers operating this route. Based on Trip.com's latest 7-day flight data.

Lion Air
From NZD 246
Citilink
From NZD 260
Batik Air
From NZD 270
Garuda Indonesia
From NZD 293
Thai Lion Air
From NZD 314
Indonesia AirAsia
From NZD 321
TransNusa Airlines
From NZD 321
Sriwijaya Air
From NZD 343
Pelita Air
From NZD 354
Super Air Jet
From NZD 361

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What is the flight schedule from Soekarno–Hatta International Airport to Sam Ratulangi International Airport?

Check the schedule for flights from Jakarta to Manado and find the flight that best matches your travel plans.

Flight info.
Departure
Arrival
Weekly Schedule

  1. GA600

    Soekarno–Hatta International Airport

    9:20 AM

    CGK

    3h 25m

    1:45 PM

    MDC

    S M T W T F S
    Search

  2. QG300

    Soekarno–Hatta International Airport

    1:00 AM

    CGK

    3h 25m

    5:25 AM

    MDC

    S M T W T F S
    Search

  3. GA606

    Soekarno–Hatta International Airport

    1:50 AM

    CGK

    3h 30m

    6:20 AM

    MDC

    - M - W T F S
    Search

  4. JT1740

    Soekarno–Hatta International Airport

    9:50 AM

    CGK

    2h 25m

    Nonstop

    1:15 PM

    UPG

    S M T W T F -
    Search

  5. JT1740

    Sultan Hasanuddin Airport

    5:35 PM

    UPG

    1h 45m

    Nonstop

    7:20 PM

    MDC

    S M T W T F -

  6. JT2792

    Soekarno–Hatta International Airport

    1:10 AM

    CGK

    2h 25m

    Nonstop

    4:35 AM

    UPG

    S M T W T F S
    Search

  7. JT2792

    Sultan Hasanuddin Airport

    9:10 AM

    UPG

    1h 45m

    Nonstop

    10:55 AM

    MDC

    - M T W T F S
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About Soekarno–Hatta International Airport and Sam Ratulangi International Airport

Learn about Soekarno–Hatta International Airport (CGK) and Sam Ratulangi International Airport (MDC) — including location, terminals, transportation, and travel tips.

Flight distance 2,202.66 km
Cheapest one-way ticket price NZD 248
Cheapest return ticket price NZD 492

FAQs for Soekarno–Hatta International Airport to Sam Ratulangi International Airport Flights

  • How long is the flight from Soekarno–Hatta International Airport to Sam Ratulangi International Airport?

    Soekarno–Hatta International Airport to Sam Ratulangi International Airport takes about 3 hours 47 minutes on average. Actual flight time may vary depending on route, weather and air traffic.
  • There are around 12 daily flights from Soekarno–Hatta International Airport (CGK) to Sam Ratulangi International Airport (MDC).
  • The earliest flight from Soekarno–Hatta International Airport to Sam Ratulangi International Airport departs at 01:00, and the last departs at 13:05, with about 11 flights per day. Flight times may change, so please check the latest departure and arrival times before you travel.
  • The route from Soekarno–Hatta International Airport (CGK) to Sam Ratulangi International Airport (MDC) is quite popular. Without considering departure times or holidays, tickets cost around NZD 379 in December, the most expensive month to book this route.
    • The distance from Sam Ratulangi International Airport to downtown is about 11 km. It takes about 30 minutes by taxi.
  • Lion Air is a very popular airline operating an average of 2430 flights per month.
  • One-way flights from Soekarno–Hatta International Airport to Sam Ratulangi International Airport currently start from NZD 248, and round-trip fares start from NZD 492. The current lowest fare is a Lion Air flight departing on Thu, Nov 5; prices may vary depending on availability.
  • Yes. Batik Air, Garuda Indonesia, Lion Air and Citilink operate direct flights from Soekarno–Hatta International Airport to Sam Ratulangi International Airport, with an average flight time of 4 hours 32 minutes, and around 59 weekly flights. Actual flight frequency may vary by season.
  • Based on Trip.com flight data for departures within the next 30 days with at most one stop, the average one-way price from Soekarno–Hatta International Airport to Sam Ratulangi International Airport is NZD 352. Prices may vary depending on the departure date, airline, and availability.
  • Batik Air, Lion Air and Citilink are the most popular budget airlines flying from Soekarno–Hatta International Airport to Sam Ratulangi International Airport, with one-way fares starting from NZD 248. Compare final prices carefully, as baggage, seat selection and payment fees may apply.
  • Soekarno–Hatta International Airport to Sam Ratulangi International Airport operates around 60 weekly flights, mainly by Batik Air, Garuda Indonesia and Lion Air. Actual frequency may vary during holidays and seasonal schedule adjustments.
  • Enter Soekarno–Hatta International Airport and Sam Ratulangi International Airport, select your departure date and number of passengers, then compare flights by price, flight duration, and baggage allowance. Once you've chosen a fare, review the change and refund rules, fill in passenger details, and pay to receive your booking confirmation.

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Note: Prices shown on this page are the lowest estimated prices found in the last 24 hours and include all taxes and fees.

Book with no extra fees

Prices displayed on this page are all-inclusive (incl. taxes, fuel surcharges, Civil Aviation Development Fund, etc.), and all fees are clearly shown before payment. Charges for checked baggage, onboard meals, Wi-Fi, and other optional services may also appear in the flight cards where applicable.

Real-time pricing updates

Prices, availability, and travel information on this page have been updated within the last 24 hours, and for many routes the data may refresh in real time. The more popular the route, the more accurate and up-to-date the data.

Change & Cancellation Policy

Trip.com shows the change and cancellation rules for each ticket during the booking process, including all related fees and conditions. Please refer to the following scenarios:
Voluntary cancellation/change:
To request a change or cancellation, go to the flight bookings page, select the option to change or cancel your booking, choose the relevant passengers and flight segment, and submit your request. Please note that additional charges may apply based on the airline’s fare rules.
Cancellation/change due to a flight schedule change:
If your flight has been rescheduled and you would like to change or cancel your ticket, you can submit an involuntary cancellation request. For full details of change and cancellation policies, please refer to the customer support pages.