Family Friendly Hotels in Riau Islands, Indonesia

Hotel is 10-15 minutes drive away from mega mall and grand Batam mall. Grab is easy to get. We didn’t take it but the hotel also offers shuttle to the malls which was nice. We chose the location for the view away from the city buildings! Saw they had a small soccer and archery area, good for kids. Room was alright, nice view. Great gym, breakfast, and reception service from Mr Hary!

We had a lovely trip with the family over holidays in Oct 2024. We were upgraded to a pool villa and used the pool to splash around and have nice family time. The rooms are a bit dated, but clean. Service is great. The food in the restaurants was good but a bit on the expensive side. Overall an enjoyable trip! :)

A Nice ambience relaxed resort. Room looks exactly like the posted photos. Got a small kitchen. Quiet on weekdays. Shower water pressure is strong and service crews are warmth and friendly. Arrival pickup and drop off saves a lot of hassle. Far from city. If you have a few days in Bintan, you can book a private one day tour which will bring you to various sightseeing spots. Guests from Cassia can use swimming pool and spa facilities at Angsana resort. Breakfast at Angsana Resort - Lotus, quite a good spread. Lunch at Vista within it's own premise - fried kway teow is delicious and dinner at Xana, western grill meat and seafood near beach - Pizza and Lamb chop is great (if served on hotplate will be perfect cause food went cold pretty fast 😅). Cassia has also some activities set each day, guests can sign up with friendly front desk. Next to the swimming pool, there is a game corner, for playing chess and snooker. Also a turtle pool not far away, children will be delighted to see turtles swimming. Great place to stay for a few days.

New hotel but many rooms for improvement. Pillow case is stained upon check-in. Door lock malfunction on second day and they took quite a long time to fix it, with my room left opened. There’s loud drilling on the second floor due to renovation still ongoing. My baby sneezed many times at the lobby. There’s no hair conditioner. Phone also cannot work to call other rooms, reception and housekeeping. Bathrobe is smelly. Room facing a construction site. Unfortunately both side of the hotel rooms facing construction. Site. Location is quiet though which is good for sleep. Room level is by card access only so better to get same level if you book a few rooms. Car park security guards to ensure safety. Breakfast is good with a wide selection of food. Porridge is good and noodle soup. Staffs are friendly and helpful.

I had a wonderful stay at this resort. The food was delicious with a good variety to choose from, and the room was clean, spacious, and very comfortable. The service throughout my stay was warm and attentive — the staff were always friendly and helpful. The location is definitely a highlight — it's just a short walk to Plaza Lagoi, and the views are stunning. I especially loved the beautiful sunrises and sunsets, which made for some unforgettable moments. The only downside was the check-in process. I was hoping to settle in earlier, but unfortunately didn’t get access to my room until after 5:30 pm, which was quite late. Hopefully this can be improved for future guests and my future stays. Overall, a great experience and I’d love to return!

Chilling environment and spacious room. It's a environmental friendly hotel. Staffs are friendly and nice view from the hotel room. A great place for family leisure time. You don't have the time to feel boring at all since the hotel offered quite some activities if you don't plan explore the city by yourself.

The rooms were spacious and Montigo kindly provided a free room upgrade for our trip :) as a result, my parents really enjoyed the private swimming pool and the view as they are not comfortable swimming in the public pool. Sahrul our receptionist was very kind and helpful. Riyan who was driving our tram was warm and friendly which made our trip better - we always looked forward to meeting him. The staff were warm and friendly + there was sufficient space to get food. The staff at the spa were very understanding when I had to change treatment due to my sunburn and were flexible in making concessions.

Overall, we had an enjoyable stay at Holiday Inn Resort Bintan. Cleanliness was generally good, although the floor was still a little dusty. One small inconvenience was the lack of hooks in the toilet to hang towels, and the pillows were too soft for our liking—made sleeping a bit uncomfortable. For a 5-star resort, the complimentary toiletries were minimal (only toothbrush and toothpaste provided), and there was no iron or bathrobe in the room, although an iron and board can be requested. The resort is not located near food outlets, so transport is needed if you want to explore outside. That said, the in-room dining exceeded our expectations—the steak is a must-try, absolutely superb! The resort also offers many facilities, which kept us occupied throughout our stay. Big shout-out to the resort crew—they were incredibly helpful and responsive, even assisting with printing our boarding pass and explaining the complimentary land transfer. One area that could be improved is the ferry bus arrangement. It got quite crowded during boarding and we didn’t realize a second bus was coming, so our group got split up unnecessarily. It would be helpful if a staff member could assist in organizing guests. Despite the few areas for improvement, we definitely plan to return. The hospitality and facilities made it a memorable stay!

One if the best hotels in Tg Pinang since its quite limited. Room is clean, hotel service is great. And breakfast is great too! Most probably will be my go to hotel if I visit here again!

Stayed at The Residence over 3 day.l Staff attitude was good all round - everyone took ownership of their respective roles from the concierge through to Front Desk. Despite the distance from the ferry terminal if you come by BBT, The Residence is self-sufficient w activities for adults and kids. It's tranquil and a blissful sanctuary for a restful break. You could also arrange excursions through the hotel. Rainy season is from Oct to April. Check out activities thru WhatsApp comms. Take the provided bicycle or just walk through the farm and ask the staff there about feeding chickens, rabbits and Tilapia. Or understand the role of the farm in relation to the restaurants. Nothing is perfect but you'll definitely be won over by the earnestness of the staff.