Business travel Hotels in West Yorkshire, United Kingdom

We booked a twin accessible room using IHG points. When we checked in we were told it is not available - its been allocated to someone else. It was a very fraught check in - husband wanted to punch someone & I was on the verge of tears. Why do they think we booked an accessible room - for fun???? I NEED an accessible room because I am disabled. We were also 2.5 hours from home. To give him his due Jay on reception asked us to wait while he checked things out. He offered us a drink from the bar but as hubby thought we might have to drive home he refused. We also had plans with son to go out to eat that evening. Eventually Jay said he had a double accessible room which we gratefully accepted. The window in the room, was in full sun, did not even open a crack which on a day where temps had reached 34 degrees was not ideal. We rang reception and they said they would get us a fan, which then had an electrical fault and only worked if you wiggled the wire - not ideal and pretty dangerous in my opinion. The ‘included breakfast” was a joke as we were told there was nothing hot but a continental breakfast. As a T1 diabetic who counts carbs croissants, muffins, cereal is not ideal so it was just banana for me. As the hotel was full it was also very busy and no tables available - took my banana and bailed out. Car park was close by & a reasonable price. There were a couple of restaurants close by. Aircon in the bar was lovely and the complimentary glass of wine was very good. It was quiet during the night and the accessible bathroom was great. I still can’t believe that they allow you to book an accessible room then give it to other customers.

Another lovely stay at the Crowne Plaza in Leeds. Always a warm welcome, rooms are well serviced and comfortable, and being on the edge of town, the location is much quieter but only a ten minute walk into the city centre and railway station. Staff are always cheerful and happy to help, check-in and check-out is always efficient and swift. Excellent on site car park. Breakfast is always a delight and the cooked to order omelettes are amazing! Tina and Gigi (and all of the other restaurant staff) go out of their way to make sure you have everything needed for a good start to the day. Overall, just a lovely hotel with lovely staff. Just what's needed when working away from home and definitely worthy of 4 stars.

🚗 Transportation: Right next to Bradford train station, very convenient 🧹Hygiene: average, not outstanding and not too much of a problem, maybe a bit old 🍃Environment: Very classical, a classical hotel that can be seen from the name 🔔Service: The mirror is hot and it is interesting to prevent fogging

We booked a twin accessible room using IHG points. When we checked in we were told it is not available - its been allocated to someone else. It was a very fraught check in - husband wanted to punch someone & I was on the verge of tears. Why do they think we booked an accessible room - for fun???? I NEED an accessible room because I am disabled. We were also 2.5 hours from home. To give him his due Jay on reception asked us to wait while he checked things out. He offered us a drink from the bar but as hubby thought we might have to drive home he refused. We also had plans with son to go out to eat that evening. Eventually Jay said he had a double accessible room which we gratefully accepted. The window in the room, was in full sun, did not even open a crack which on a day where temps had reached 34 degrees was not ideal. We rang reception and they said they would get us a fan, which then had an electrical fault and only worked if you wiggled the wire - not ideal and pretty dangerous in my opinion. The ‘included breakfast” was a joke as we were told there was nothing hot but a continental breakfast. As a T1 diabetic who counts carbs croissants, muffins, cereal is not ideal so it was just banana for me. As the hotel was full it was also very busy and no tables available - took my banana and bailed out. Car park was close by & a reasonable price. There were a couple of restaurants close by. Aircon in the bar was lovely and the complimentary glass of wine was very good. It was quiet during the night and the accessible bathroom was great. I still can’t believe that they allow you to book an accessible room then give it to other customers.

🚗 Transportation: Right next to Bradford train station, very convenient 🧹Hygiene: average, not outstanding and not too much of a problem, maybe a bit old 🍃Environment: Very classical, a classical hotel that can be seen from the name 🔔Service: The mirror is hot and it is interesting to prevent fogging

Another lovely stay at the Crowne Plaza in Leeds. Always a warm welcome, rooms are well serviced and comfortable, and being on the edge of town, the location is much quieter but only a ten minute walk into the city centre and railway station. Staff are always cheerful and happy to help, check-in and check-out is always efficient and swift. Excellent on site car park. Breakfast is always a delight and the cooked to order omelettes are amazing! Tina and Gigi (and all of the other restaurant staff) go out of their way to make sure you have everything needed for a good start to the day. Overall, just a lovely hotel with lovely staff. Just what's needed when working away from home and definitely worthy of 4 stars.