If you are driving, then, it is fine. Otherwise, HIE has a quick and punctual cab service. A ride to BHX airport costs 60 pounds. Cab sharing apps, Bolt and Uber, work here. Hotel breakfast is good although limited choices. Very friendly front desk staff. If you do not feel like having hotel food, there is an awesome McDonald's beside the hotel.
Took myself away for the weekend. the location of this hotel was perfect for me to decide where I could go for the day. There's a lot to do in the area, from bowling with an arcade, soft play for children, and cinema. A good selection of places for food and drinks. The train station isn't too far away and opens up a lot more places. The staff at the hotel are very friendly and helpful. They give recommendations and help direct to whatever you need / want. The staff also on arrival ask I'd you have a preferred floor. Stayed here 3 times. I would definitely recommend and stay again if needed to.
Thank you to the staff in the restaurant as they accommodated our request with our food. Comfy bed. Enjoyed relaxing time in the pool. The lady who checked us in Polina was lovely and nice.
un-pleasant smell from bathroom and tired for running over to front desk for complain and checked out any alternative for change room . Due to full occupancy and no way to change made us un- happy stay and exhausted.
Staff were very professional and friendly. Breakfast was good, though there are meat alternatives for vegetarians if that is important to you. The room itself was quite nice.
The problem was the specific room we were given. Room 109 (and I assume many of the other rooms on the first floor) is right above the bar. Both nights we were disrupted by noises. On the Thursday, live music was playing very loudly from 8pm until past 10pm. Being directly above the bar, the music was incredibly disruptive! On Friday, music began at 10pm. I actually called reception at 11:30pm as the music hadn't stopped. They were very apologetic and said they would get the music turned off straight away (which they did), as it should have turned off at 11pm. While I appreciate how quickly the issue was resolved once I complained, it's poor that the hotel allows loud music to play until such a late time. I appreciate it was a Friday night, but I was working the next day, and the noise both nights really disrupted my sleep. The fan/heating unit was also so loud that we could not use it. I had a discount on the room, but I would have been incredibly disappointed if I had paid full price.
Rooms are very clean, satisfied with the cleaning services they gave. We’re glad that they served a complimentary drinks and some cookies that we enjoyed! Small things but brightens up our mood from too much exhaustion from a day trip and arriving at midnight in the hotel. Thank you for a nice place to stay in!
We booked in and my son and daughter were upgraded as they had just finished their exams. We had the dog and our room was good in the way the door opened into large green area and you could sit outside. It was busy in the eve as there was a prom on and another function and the service was slow in the restaurant. I spoke to the supervisor at reception and explained the issues we had and she could not be more helpful - we were offered drinks and lunch as a sorry which was a great gesture. We would definitely return.
We love Stratford upon Avon as a venue especially when there is something on at the RST and there was! Love's Labour's Lost! Brilliant and so funny, and we'll acted. Two evening we went to a wonderful Thai restaurant. The food was delicious and the service was excellent. William Shakespeare 's church was a great visit. The walls by the river and the backstreets were full of interest
The setting is super for visiting the sights and the hotel is a beautiful historic building. The modern spa was nice to use but we found the room quite basic and could do with a freshen up and very disappointed that there where no hot drink making facilities in the room.
We had the breakfast included in our room cost and we were very disappointed in that - everything was swimming in grease and the black pudding and potato rosti were very over cooked so we could not finish our meal.
The car park is £7 per nights stay but were were not made aware of this beforehand.
We would probably stay again but would upgrade to a room in the old part of the building and won't have the cooked breakfast.
Walking distance from the attractions, the 3 of us stayed very comfortably, the coffee was good, we finally practiced yoga, and the breakfast was OK. The hotel has a spectacular view, and we will come again in summer.
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GGuest UserCouple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
GGuest UserStaff were very professional and friendly. Breakfast was good, though there are meat alternatives for vegetarians if that is important to you. The room itself was quite nice.
The problem was the specific room we were given. Room 109 (and I assume many of the other rooms on the first floor) is right above the bar. Both nights we were disrupted by noises. On the Thursday, live music was playing very loudly from 8pm until past 10pm. Being directly above the bar, the music was incredibly disruptive! On Friday, music began at 10pm. I actually called reception at 11:30pm as the music hadn't stopped. They were very apologetic and said they would get the music turned off straight away (which they did), as it should have turned off at 11pm. While I appreciate how quickly the issue was resolved once I complained, it's poor that the hotel allows loud music to play until such a late time. I appreciate it was a Friday night, but I was working the next day, and the noise both nights really disrupted my sleep. The fan/heating unit was also so loud that we could not use it. I had a discount on the room, but I would have been incredibly disappointed if I had paid full price.
JJulianThis hotel is in a beautiful setting, convenient for Rugby and the M1/M6. The grounds and building are beautiful, although there are signs of neglect. We stayed in a suite in the Stables, it was tired, which I knew from the photos online but our bathroom had hair in the bath and clogged in the plughole. The shower didn't run hot and the toilet flush was poor. Breakfast was mediocre at best, lots of hot food had run out with no-one keeping an eye, we had to ask for items to be brought out. The staff were 50/50 - some very pleasant but some disinterested, one of the receptionists didn't even give us directions to our room properly suite. If some money was spent on improving the rooms and building I would have been happy to pay more, it is a real shame is the potential is immense!
JJajaThank you to the staff in the restaurant as they accommodated our request with our food. Comfy bed. Enjoyed relaxing time in the pool. The lady who checked us in Polina was lovely and nice.
SStaceyTook myself away for the weekend. the location of this hotel was perfect for me to decide where I could go for the day. There's a lot to do in the area, from bowling with an arcade, soft play for children, and cinema. A good selection of places for food and drinks. The train station isn't too far away and opens up a lot more places. The staff at the hotel are very friendly and helpful. They give recommendations and help direct to whatever you need / want. The staff also on arrival ask I'd you have a preferred floor. Stayed here 3 times. I would definitely recommend and stay again if needed to.
GGuest UserWe booked in and my son and daughter were upgraded as they had just finished their exams. We had the dog and our room was good in the way the door opened into large green area and you could sit outside. It was busy in the eve as there was a prom on and another function and the service was slow in the restaurant. I spoke to the supervisor at reception and explained the issues we had and she could not be more helpful - we were offered drinks and lunch as a sorry which was a great gesture. We would definitely return.
PPhooi Sun Wongun-pleasant smell from bathroom and tired for running over to front desk for complain and checked out any alternative for change room . Due to full occupancy and no way to change made us un- happy stay and exhausted.
GGuest UserIf you are driving, then, it is fine. Otherwise, HIE has a quick and punctual cab service. A ride to BHX airport costs 60 pounds. Cab sharing apps, Bolt and Uber, work here. Hotel breakfast is good although limited choices. Very friendly front desk staff. If you do not feel like having hotel food, there is an awesome McDonald's beside the hotel.
AAlje MaeRooms are very clean, satisfied with the cleaning services they gave. We’re glad that they served a complimentary drinks and some cookies that we enjoyed! Small things but brightens up our mood from too much exhaustion from a day trip and arriving at midnight in the hotel. Thank you for a nice place to stay in!
GGuest UserNice country manor hotel with picturesque grounds. The room was a bit dated in a 1980s way, but clean and in good decorative order. Overall better than a Travelodge at Travelodge prices (biscuits, hot chocolate, bottled water and proper glasses in the room were good.
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