Strange hotel really!
On arrival, it's one of the most beautiful buildings and approach we've seen in a long time.
The hotel has been built next to the castle and is totally in keeping with its surroundings.
On arrival, the reception area is stunning and the staff helpful and friendly.
However, it went rapidly downhill on opening our room door.
The first thing we noticed was the curtain hanging off its rail!
It's a big room with very little furniture and what there was, was a bit tatty. We were disappointed so headed back to reception to change rooms.
Pretty much the same but the curtains were ok.
This time the room smelt of drains!
Having never stayed in a parador before, we were expecting a bit of luxury, maybe our mistake. The room was pretty basic with standard hard beds, no cushions on the sofa, no little extras.
The building deserves better!
Room was very clean and large but just lacking any wow factor or a hint of luxury.
For an overnight stay, it's a great location and clean, just don't expect a beautiful room in keeping with the building.
Fantastic views day and night
First time at this hotel but have used many hotels over the years in this resort as a four-star hotel I would rate it on the lower four stars staff was a little hit and miss at times left standing for nearly ten minutes with ice creams in my hand? and one evening i was the second person at the bar the barman knew I was waiting but managed to serve five customers then walked away i had to call him back to request bar service, Pool area was nice and clean with clean fresh towels and always sun loungers empty pool was the best outdoor pool it was like a bath ( only open this year July August ) could have stayed in it all day long the lifeguard spent a lot of time on his mobile which is a concern when you have small children in and around the pool area. the kid's entertainment lady? well, she may as well have not been there we had an active two-year-old in our group and she never once approached us the. we stayed in both front sea view rooms and also their apartments. sea view rooms were nice but a little dated and I have to say the beds were the worse hard beds ever like sleeping on concrete? if you don't have a back problem when you come to leave you will have not 4-star beds at all. the apartments appear to sit around the corner away really from the hotel down a local street they offer ground-floor or first-floor apartments ground floor apartments are not very private even with the small hedge in front the hotel offers parking but lots of on-street parking around the local area if you do not mind a short walk the beach is a flat easy 10 minute walk away so to the mud baths. the spa within the hotel was a little expensive but very nice and the saltwater pool offers something different but please remember hats and googles
The hotel is in a good location. There is a supermarket (no instant noodles) and McDonald's next to the hotel. It is right after you get off the highway when you drive from Madrid. There is an underground parking lot. It costs 5 euros a night and you can enter and exit unlimited times. There is a doorbell caller at the entrance of the parking lot. Press it and someone will lift the barrier. I booked a triple room, and the hotel gave me a relatively large one, which is enough for one family. The facilities are comparable to those of domestic express hotels. There is a laundry room, which seems to be paid. Breakfast is white rice, milk, coffee, tea, apples, bananas, kiwis, several kinds of bread, and one kind of meat, which is enough for Chinese stomachs. The price of breakfast is now 5.5 euros per person regardless of size, which is already quite cost-effective. The hotel staff provided good service. I borrowed plates and garbage bags from them and used the microwave to heat the packed meals. They were very enthusiastic. In general, it is highly recommended!
The hotel is located in the town hall square, a 5-minute walk from the beach and next to supermarkets, pubs, restaurants, and ice cream shops.
The buffet is varied and the staff is very friendly.
The rooms are spacious and bright. The mattresses are very comfortable.
The air conditioning works perfectly, keeping the room at a perfect temperature.
There is no pool, and at the moment (June), there are no activities for guests.
Parking in the area is not difficult, although you can hire the hotel's parking.
Positive:
The hotel has a beautiful ”old atmosphere”. Most of the general space on the first floor (where we stayed) I personally found very atmosphereally decorated.
The hotel room itself was also applied to the ”sphere”.
Lifts in place.
Free parking on the street.
Great tram connection to the centre of Granada (20 minutes)
Good breakfast/lunch restaurant next to the hotel!
Improvements:
Unfortunately, in our room only high windows without view.
There were no lamps in the bed lamps, so only a large light in the room.
The bathroom has a problem with fungi in kitnadens, which is a very big deal, and I hope that something will be done soon!
There was no reception staff behind the check-out bar. We sounded the clock twice and waited a while. Then the key was put through the lock in the screen. (Payment was already arranged).
Cleanliness: We got ourselves a double room and the room was very clean. The room didn’t have any carpet which I personally would have liked.
Location: The hotel is in the centre and easy access to the Cartagena stadium and attractions. Plenty of food places around too. They have their own private parking for additional fee, but we chose to park 10 mins away which was free from the evening to the morning and then you pay €2.50 for three hours use, and then we drove out, which worked in our favour as we only spent €2.50 for parking for one night.
Service: The check in and check out process was quick, easy and smooth
Amenities: There is no kettle in the room. For hot drinks you would need to go downstair to the reception and use the hot drink machine. There are options for coffee, teas, hot chocolate, cappuccino etc, which is included in the price you pay for the room and then u can take it to your room or stay downstair. Also I wasn’t happy with the wifi situation. To access wifi, you click on the hotel wifi and then enter your name and email address and the email address needs to be confirmed in order to be able to use. I personally am not fond of this, as I didn’t have an option to opt out on emails so I didn’t use their wifi. Also the wifi can not be access from every part of the room, my partner spent more time in the bathroom than in the room since that was the only place he could get a very good wifi connection.
Downside: The wifi connection was a struggle to get in the hotel. But other than that the room was nice and spacious.
We stayed two nights on October 8 and 9. They did not fix the room despite having requested it in the afternoon, because when we arrived after eating it was not fixed. When we left to go to the spa, we found the cleaner and told her and when we returned, nothing at all. No cleaning, no towels, no bathrobes... Nothing. No way. A shame because everything else was great: breakfast, the room, views, the grounds, the spa, the beautiful plants...
The experience and stay here has been very good, it was the second time I came here with my partner and this time has been better than the previous one. The room was very clean and the hotel was very comfortable. The room was still smoking, even though it was a non-smoking room, as I was here for the first time. The dryer you have to be pressing a button all the time and at the end your fingers are tired, and at least in our last room there was no swab in the bathroom, so I couldn't slip my hair in front of the mirror. The hotel was very comfortable and very comfortable.
Me ha sorprendido el hotel , encantador y personal muy amable, por mejorar algo ampliaría el horario del restaurante exterior hasta la 1 madrugada, a las 12 se hace un poco corto en verano
- the hotel and the room were really clean and the staff was friendly and helpful
- parking costs 10 €
- the breakfast was outstanding
- the hotel is a bit far from the city center/old town, you have to walk around 25 minutes
- I recommend the hotel and would stay here again
Very Good
66 reviews
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GGuest UserFirst time at this hotel but have used many hotels over the years in this resort as a four-star hotel I would rate it on the lower four stars staff was a little hit and miss at times left standing for nearly ten minutes with ice creams in my hand? and one evening i was the second person at the bar the barman knew I was waiting but managed to serve five customers then walked away i had to call him back to request bar service, Pool area was nice and clean with clean fresh towels and always sun loungers empty pool was the best outdoor pool it was like a bath ( only open this year July August ) could have stayed in it all day long the lifeguard spent a lot of time on his mobile which is a concern when you have small children in and around the pool area. the kid's entertainment lady? well, she may as well have not been there we had an active two-year-old in our group and she never once approached us the. we stayed in both front sea view rooms and also their apartments. sea view rooms were nice but a little dated and I have to say the beds were the worse hard beds ever like sleeping on concrete? if you don't have a back problem when you come to leave you will have not 4-star beds at all. the apartments appear to sit around the corner away really from the hotel down a local street they offer ground-floor or first-floor apartments ground floor apartments are not very private even with the small hedge in front the hotel offers parking but lots of on-street parking around the local area if you do not mind a short walk the beach is a flat easy 10 minute walk away so to the mud baths. the spa within the hotel was a little expensive but very nice and the saltwater pool offers something different but please remember hats and googles
FFrequentTravellerFlowerCleanliness: We got ourselves a double room and the room was very clean. The room didn’t have any carpet which I personally would have liked.
Location: The hotel is in the centre and easy access to the Cartagena stadium and attractions. Plenty of food places around too. They have their own private parking for additional fee, but we chose to park 10 mins away which was free from the evening to the morning and then you pay €2.50 for three hours use, and then we drove out, which worked in our favour as we only spent €2.50 for parking for one night.
Service: The check in and check out process was quick, easy and smooth
Amenities: There is no kettle in the room. For hot drinks you would need to go downstair to the reception and use the hot drink machine. There are options for coffee, teas, hot chocolate, cappuccino etc, which is included in the price you pay for the room and then u can take it to your room or stay downstair. Also I wasn’t happy with the wifi situation. To access wifi, you click on the hotel wifi and then enter your name and email address and the email address needs to be confirmed in order to be able to use. I personally am not fond of this, as I didn’t have an option to opt out on emails so I didn’t use their wifi. Also the wifi can not be access from every part of the room, my partner spent more time in the bathroom than in the room since that was the only place he could get a very good wifi connection.
Downside: The wifi connection was a struggle to get in the hotel. But other than that the room was nice and spacious.
GGuest UserStrange hotel really!
On arrival, it's one of the most beautiful buildings and approach we've seen in a long time.
The hotel has been built next to the castle and is totally in keeping with its surroundings.
On arrival, the reception area is stunning and the staff helpful and friendly.
However, it went rapidly downhill on opening our room door.
The first thing we noticed was the curtain hanging off its rail!
It's a big room with very little furniture and what there was, was a bit tatty. We were disappointed so headed back to reception to change rooms.
Pretty much the same but the curtains were ok.
This time the room smelt of drains!
Having never stayed in a parador before, we were expecting a bit of luxury, maybe our mistake. The room was pretty basic with standard hard beds, no cushions on the sofa, no little extras.
The building deserves better!
Room was very clean and large but just lacking any wow factor or a hint of luxury.
For an overnight stay, it's a great location and clean, just don't expect a beautiful room in keeping with the building.
Fantastic views day and night
MMargarita Rut Clemente FerrándezWe stayed two nights on October 8 and 9. They did not fix the room despite having requested it in the afternoon, because when we arrived after eating it was not fixed. When we left to go to the spa, we found the cleaner and told her and when we returned, nothing at all. No cleaning, no towels, no bathrobes... Nothing. No way. A shame because everything else was great: breakfast, the room, views, the grounds, the spa, the beautiful plants...
VVeraThe apartment was great! We were in the top floor and the views were amazing! The apartment is perfect for holiday, short or long as you have fridge and the kitchen to cook. I was very impressed with the bathroom as it is very comfortable and plenty of space. We had a balcony and it was very good to hang the towels outside. We did not try the gym or the restaurant so I cannot say much about it. The surroundings are great, they have a minigolf and also a playground for children which is very good for family. The outdoor Swimmingpool looked great but we didn’t go either. Near the hotel there are bars, restaurant and shops to buy food, very handy. Lo lo
KKarenGood hotel near to lots of restaurants, large comfortable beds, great shower with lovely extra large fluffy towels, didn't have food as I think the breakfast seems to be overpriced at 14 euros pp, cheaper to eat out.
GGuest User- the hotel and the room were really clean and the staff was friendly and helpful
- parking costs 10 €
- the breakfast was outstanding
- the hotel is a bit far from the city center/old town, you have to walk around 25 minutes
- I recommend the hotel and would stay here again
VVeraThe photos display on the website of this hotel are not from this hotel.
The hotel doesn’t have swimming pool and it is not closed to the beach either.
Hotel is very modern and it is good for a 3 starts hotel, they have even minibar in the rooms but the beds are not comfortable for me, the mattress are not hard enough and you feel you are downing in. The shower is really good tho!
The staff from the reception should be more friendly and welcome the guest nicer. No nice touch upon arrival nor when we did the check out.
Hotel is ok for 1 night stay and if you dont plan to stay in the room too long.
MMaggieThe hotel is outside the old town, the street is very inconspicuous, but the room is clean and the bathroom is complete. The interior is newer than the outside. Breakfast is also good, the price of 11 euros is quite high. There are Carrefour on two roads near the hotel. Less than ten minutes walk from the hotel into the old city, then go straight to the beach, and then return to the hotel from the old city on the other side. Half a day is enough.
JJoseHotel with great value for money It is not central so tram, bike or car will be essential. Clean hotel with everything you need and where everything works. It's a pity that in winter it's cold in the rooms because of the nonsense of 19C The air comes out cold At night, since there is no hot air, you will need a blanket that is not in the room Easy to park I recommend visiting the neighborhood behind where on the main street there is a very good oven and more shops.
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