Hotels With Breakfast in North Carolina, United States

The pool is closed, and about 1/3 full of brown dirty water. It was listed as an amenity on their site, which is one reason we chose to stay there. Found out from an employee the next day that the pool has been closed since 2019. There was no soap in the bathroom, and the shower was brown along the tub. The paint was chipping and had mold in the bathtub itself. I asked for a bath mat for the tub, and they did not have one. Flies all over the room. A/C unit filters full of dirt. No response to texts for help after welcoming check-in. A second welcoming text came but never a response, so had to go to the desk 3 or 4 times. The room had no ice bucket. Had to wait hours to get an ice bucket from another room not being used. Had to ask for hand soap that was not in the room. Was handed a bunch of mini facial soap bars. The toilet seat was cracked. Barely any toilet paper was in there and no extra rolls were provided. The only positive things were the 2 ladies working there were nice and the breakfast was good. It wasn't their fault for the horrible things listed above. Hopefully they get jobs elsewhere due to the bad conditions of the Ramada. Do not go here!

First off, it was completely not listed with IHG as being under construction. The lobby is closed, and there is no common area in the lobby, minus the restaurant, which does not open until 5pm. Front desk and staff are extremely kind. That’s the whole reason for the 2 stars. In terms of room - I’m currently sitting here trying to find us a different hotel to move to. First off, we have Platinum Elite status with IHG. I completely understand upgrades are subject to availability, and the hotel is busy this weekend. However, I would have expected to be put into a room that wouldn’t typically go to a Priceline customer. Our view is all of the mechanical roof. But, I have a hard time complaining too much about it, as the windows are so dirty, you can barely see the air ducts and other roof equipment. Out of the faucet, room temperature is the only option. Cold and hot don’t work. I needed a little warm water, so used the Keurig to heat some up and - 🤢. Just gross and dirty. The floor and beds appear clean, but overall, the room is drab and disappointing. Given how filthy some parts are though, we certainly won’t be going barefoot here. Had stayed here years ago for a wedding and it was fine. If I’d known it was being renovated, I would have certainly picked somewhere else. My suggestion - pick a different hotel for your visit to Charlotte! We’re flying down for 3 more games this season, and will definitely be staying elsewhere!

Unfortunately. I was given a room that was not clean. Then after he insisted it said clean in the system. (There were no sheets on the bed). He gave me another room. No smoke detector. Wires exposed hanging from ceiling. Toilet not flushed from before. Breakfast, was a waffle iron with batter to make yourself, and frozen breakfast burritos in a fridge and a miscrowave. No where to eat. Take it to your room. Wifi, not good. I did wake him up to check in. And they charge a fee for your room, to check it after, to make sure it wasn't damaged. So maybe that is the clients they get usually. The whole place needs paint, starting outside and moving inward. Went across street to another hotel next night. Paid a little more and was worth it.

The flight was delayed and I could only stay one night near the airport. The hotel shuttle is very convenient, so remember to book in advance before catching your flight in the morning. The hotel room is large, but the sanitation and facilities are not very good, which may be due to the relatively low price.

I was here in the Greensboro area for job interviews, due to a great prospect and wanting me to do additional face to face interviews I had to extend my stay an additional 3 days, this put me at 08 days at the hotel. One of the hotel staff came to my room and informed me that if I was planning to stay any longer that I would have to vacate the hotel for 72 hours then I would be welcome to stay up to an additional 6 days, then I would have to check out for 72 hours once again. I asked what the reason for it was and they said it was company policy, that they are doing this because they don't want people living out of the hotel. I wish I had known this before booking the additional 3 days because I wouldn't have stayed there. They are advertising that the price of the room includes Free Breakfast, totally untrue they have had ample time to remove this statement. The reason why they are not offering breakfast is due to the Covid 19 pandemic, correct me if I'm wrong but the pandemic is over two years old.

This hotel is nothing short of disgusting! From the rudeness of the staff to the condition of the room, it's a nightmare! Don't let them fool you by saying it's a no smoking hotel. From the moment I walked into the front door, it reeked of cigarettes. You have to call for a front desk person at night, which I did. A guy came out, very unkempt, and worked his way around figuring out my reservation. He was sloppy in manner, but actually polite (except for getting a full butt view when he bent over.) When I went up to my room, I felt like I was walking through a prison hallway. Between the smoke and stale smells, I was already turned off. When I opened the door to the room, it got worse. There was garbage in the trash can, the cigarette smell was strong, the sheets were stained, there was carpet on the floor of a pet friendly hotel (the two don't mix) and overall it was not a place I'd ever stay if I saw it ahead of time. I've stayed in nicer Motel 6's! I was leery about being there but when the lock didn't work and the stained sheets presented themselves, I was done! I made the reservations ahead of time and it was non-refundable. I fought the guy at the front desk after finding him outside smoking, barefooted. Real classy. He told me it was non-refundable, to which I countered I reserved a non-smoking room which is something they couldn't provide. His response was they couldn't control what people did in the room What? If that's the case don't sell it as a no-smoking room! He finally called his manager and got approval for the cancellation but it couldn't be processed until the next day. I called the hotel that Saturday, and spoke to Anastasia. This is one person who should not be placed in the position of customer service. Rude to the max! She told me she didn't know what I was talking about and didn't really believe a word I said. She finally called the manager (not sure where this elusive manager is) and got the story. I was refunded 2 of the 3 nights which angered me. They couldn't deliver what was promised and charged me for it anyway. I ended up fighting with Choice Hotels to get the rest of the money back, but who needs this? From now on it's going to be reputable hotels only. There's enough aggravation in everyday life. Nobody needs a crap hotel like this to add to it.

Arrived via hotel shuttle to a hotel fire alarm. Had to wait outside of the hotel for 30 minutes. Once we were let inside, we were told they could not check us in b/c the computers were down. Came back 90 minutes later and the computers were still down. The A/C did not work our first night. The heat index was near 100 degrees that day. Upon check-in, we were told they had to go room by room and reset the A/C. We were gone for most of the day. Upon arriving back in the evening, the room temp was 77 degrees with the thermostat set at 65 degrees. Called the front desk around 10pm and they said they would have someone from maintenance come to the room to reset the unit. Waited 30 minutes & nobody came. Next morning went to the front desk and inquired about the A/C. They sent someone to reset the A/C unit in our room within 5 minutes. Not sure why they could not do it the night before.

Stayed here for 2 nights left for 2 days and came back for another night. Very friendly staff clean rooms. Minor issues long hair on bathroom wall on first stay and room atmosphere was a little on the musty side on the last room. Typical great breakfast served with clean eating area.

I recently stayed at the JW Marriott Charlotte, and it was an exceptional experience from start to finish. The hotel’s modern design and luxurious amenities provided a perfect backdrop for a relaxing getaway. My room was spacious, impeccably clean, and offered stunning views of the city. The staff was outstanding, but I want to give a special shoutout to Minho. His attention to detail and genuine hospitality made my stay even more memorable. He went above and beyond to ensure all my needs were met, from offering local recommendations to ensuring I had everything I needed during my stay. The hotel’s dining options were top-notch, with a diverse menu that satisfied all my cravings. Overall, I highly recommend the JW Marriott Charlotte for anyone looking for a luxurious stay in the heart of the city. Thank you, Minho, for your exceptional service! I can’t wait to return.

I am literally still crying from my “special trip” that I had planned at this hotel. Flew in family (one of which is sick and dying and it maybe my last time seeing her). Rented fancy cars for everyone. Had planned a spa retreat for my daughters 18th bday and Mother’s Day for the women that have been there for us. I was a 15 year old mother, I was left homeless and hungry. I fought to be a mother, build a business, and my daughter and I had finally made it. I had remembered going to the hotel before for a dinner. I thought it would be a perfect spa day/special place. I am still crying as I type this. - I paid and booked in advance because the booking agent said they could accommodate us at the spa. I paid for the nicest room/cottage. Since we were just coming for a fun day/evening, I wanted it to be perfect. Which is why I went to a “Luxury” resort. I knew things had to be right and with a resort with this level achievements, it would absolutely be right… or so I thought. - First I had to call 3 times and several people after the spa reservation wasn’t made by the original person that booked at Marriott. - Upon trying to get the appointment at the spa, they had no availability and the woman was truly nasty. So I pay private people to come in last minute. - I arrive and the grounds are a MESS. Complete construction site, dead plants, trash, I was so confused.Nothing like what I had been promised or expected. It was a giant construction site. - The valet is the same person as the bellman. They have all these white men in suits standing around that are management while they make one little brown man do all the work. Let’s call this the “Legal Slavery” Marriott. -No one warned us or even bothered helping us to the cottage. This put us behind because we were lost for an hour in the construction. We missed out dinner reservations and had to eat my daughters bday dinner at some crappy place that could accommodate 9 people last minute. - We get to the “fancy” cottage/house. It disgusting. Red wine is all over the carpet. There are broken glasses in the bushes and on the patio (clearly had been there for a long time). There was an ant infestation and all of the food we ordered was covered in bugs. - Then I go to talk to the manager on duty on Sunday. Because I was crying in the middle of the lobby. He was dismissive and walked away and left me crying in the lobby on my daughters bday. The massages were cancelled and everything I had planned had been ruined, completely. - His boss comes in and makes excuses for him and comps the disgusting room that they shouldn’t be renting. However, makes NO attempt to take responsibility for any of the implications that their lies and laziness caused. Nothing was figured out, not only that but I had spent the entire time I was there trying to get things fixed, so I didn’t even see my family that I paid to fly in. I spent thousands to have one special day at their hotel and they sold me something that was a

I liked the overall luxury of the lobby. The location was very convenient and nice. The service was very good. A good hotel.

First off, it was completely not listed with IHG as being under construction. The lobby is closed, and there is no common area in the lobby, minus the restaurant, which does not open until 5pm. Front desk and staff are extremely kind. That’s the whole reason for the 2 stars. In terms of room - I’m currently sitting here trying to find us a different hotel to move to. First off, we have Platinum Elite status with IHG. I completely understand upgrades are subject to availability, and the hotel is busy this weekend. However, I would have expected to be put into a room that wouldn’t typically go to a Priceline customer. Our view is all of the mechanical roof. But, I have a hard time complaining too much about it, as the windows are so dirty, you can barely see the air ducts and other roof equipment. Out of the faucet, room temperature is the only option. Cold and hot don’t work. I needed a little warm water, so used the Keurig to heat some up and - 🤢. Just gross and dirty. The floor and beds appear clean, but overall, the room is drab and disappointing. Given how filthy some parts are though, we certainly won’t be going barefoot here. Had stayed here years ago for a wedding and it was fine. If I’d known it was being renovated, I would have certainly picked somewhere else. My suggestion - pick a different hotel for your visit to Charlotte! We’re flying down for 3 more games this season, and will definitely be staying elsewhere!

We absolutely LOVE this hotel!! The views are unbeatable, the location couldn’t be better, staff is kind, the list goes on. We checked in really late (honestly 4am Wednesday when we were supposed to be there the night before, but no one seemed annoyed and the staff was WONDERFUL.) I couldn’t recommend this hotel enough. I included a picture from the bed of the sunrise!!

We stayed for one night while on a road trip. The hotel is quite nice and easy to get to. The room was clean and spacious. They accommodated an early check-in which was convenient. Parking is $25 a night. 2 coffees and three muffins in the morning was $27. 😐 In the middle of the night 12:15-1:15 am there was a disturbance on our floor. Yelling, slamming doors etc. I tried calling the desk several times to report it but didn't get an answer. I didn't feel comfortable addressing it on my own as I was traveling with my young kids. I kind of felt trapped in the room....I don't blame the hotel for the disturbance but I do hold them accountable for the front desk not answering the phone. I mentioned the issue to the staff upon check out....they appeared genuine in their apology.

I checked in about 11pm and I few things with there was no cart available I was told they were in use so me and my sister just started carrying our stuff up to the room get off the elevator on the 7th floor there were 2 carts sitting right there then I booked and paid extra for panoramic view but got a view of the highway and trees and my curtains wouldn’t close all the way so in the morning sun was beaming right on my face

It is the most comfortable hotel I have ever stayed in this business trip, the hotel recommended by guests. There is a coffee bar on the second floor, you can chat and talk about things, you can go to the restaurant on the top floor to drink at night 🍺, the surrounding facilities are complete with restaurants and the opposite shopping mail. is not far from the airport.

***Don’t book here for important events!!*** I came to this hotel for a wedding on Saturday June 1st. The wedding hosts had reserved a set amount of rooms with a discount rate when I booked a king room on April 10th. I had called on Friday May 31st to see if I could check in early, and I was instructed not quite and to try again the next day when I arrive from my flight and they might have a room ready when I arrive. I arrived at 11ish, I call and was told they updated my reservation but no room ready yet. I get there at 12 and I check again, no room ready yet. They said most likely a room won’t be available until normal check in time at 4pm. All this I could understand bc I was requesting to check in early. At 4pm, I tried to check in and was told that they oversold rooms and they did not have a room for me and had no idea when they would have a room. The wedding was at 6pm and I needed to leave at 5pm to make it on time. Crazy!! I was offered the transfer room in the lobby to change and get ready for the wedding but it was still extremely uncomfortable and I was even late for the wedding because someone else was using the room before me!! Fast forward to after the wedding, I get back to the hotel by around 11:30pm. Still no room!!! I was told the assistant manager was cleaning the room as all the housing staff had left for the day. There was even another gentleman in front of me who said he was waiting for 2 hrs for his room and also was told the assistant gm was cleaning his room too. He also told me the hotel overbooked by 11 rooms(which I can’t verify but I certainly believe). I proceed to wait another hour(!!) for my room to be cleaner. At this point it’s around 12:30AM, I’m extremely tired and cranky. Michelle the AGM comes down and informs me my room is ready, which the only positive thing about this horribleeeee experience was Michelle as I could tell she was frazzled with the mess that was left for her and from cleaning rooms, but she was still nice and understanding when I talked to her. And I guess the king bedrooms were all out as I was given a room with two queens just for myself. I definitely will not be staying at this hotel in Charlotte again, nor will I want to stay at any other Hilton Canopy since this seems to be an issue with the reservation system more than anything. Stay away if you have an important event planned for your stay!!

I recently stayed at the JW Marriott Charlotte, and it was an exceptional experience from start to finish. The hotel’s modern design and luxurious amenities provided a perfect backdrop for a relaxing getaway. My room was spacious, impeccably clean, and offered stunning views of the city. The staff was outstanding, but I want to give a special shoutout to Minho. His attention to detail and genuine hospitality made my stay even more memorable. He went above and beyond to ensure all my needs were met, from offering local recommendations to ensuring I had everything I needed during my stay. The hotel’s dining options were top-notch, with a diverse menu that satisfied all my cravings. Overall, I highly recommend the JW Marriott Charlotte for anyone looking for a luxurious stay in the heart of the city. Thank you, Minho, for your exceptional service! I can’t wait to return.

I am literally still crying from my “special trip” that I had planned at this hotel. Flew in family (one of which is sick and dying and it maybe my last time seeing her). Rented fancy cars for everyone. Had planned a spa retreat for my daughters 18th bday and Mother’s Day for the women that have been there for us. I was a 15 year old mother, I was left homeless and hungry. I fought to be a mother, build a business, and my daughter and I had finally made it. I had remembered going to the hotel before for a dinner. I thought it would be a perfect spa day/special place. I am still crying as I type this. - I paid and booked in advance because the booking agent said they could accommodate us at the spa. I paid for the nicest room/cottage. Since we were just coming for a fun day/evening, I wanted it to be perfect. Which is why I went to a “Luxury” resort. I knew things had to be right and with a resort with this level achievements, it would absolutely be right… or so I thought. - First I had to call 3 times and several people after the spa reservation wasn’t made by the original person that booked at Marriott. - Upon trying to get the appointment at the spa, they had no availability and the woman was truly nasty. So I pay private people to come in last minute. - I arrive and the grounds are a MESS. Complete construction site, dead plants, trash, I was so confused.Nothing like what I had been promised or expected. It was a giant construction site. - The valet is the same person as the bellman. They have all these white men in suits standing around that are management while they make one little brown man do all the work. Let’s call this the “Legal Slavery” Marriott. -No one warned us or even bothered helping us to the cottage. This put us behind because we were lost for an hour in the construction. We missed out dinner reservations and had to eat my daughters bday dinner at some crappy place that could accommodate 9 people last minute. - We get to the “fancy” cottage/house. It disgusting. Red wine is all over the carpet. There are broken glasses in the bushes and on the patio (clearly had been there for a long time). There was an ant infestation and all of the food we ordered was covered in bugs. - Then I go to talk to the manager on duty on Sunday. Because I was crying in the middle of the lobby. He was dismissive and walked away and left me crying in the lobby on my daughters bday. The massages were cancelled and everything I had planned had been ruined, completely. - His boss comes in and makes excuses for him and comps the disgusting room that they shouldn’t be renting. However, makes NO attempt to take responsibility for any of the implications that their lies and laziness caused. Nothing was figured out, not only that but I had spent the entire time I was there trying to get things fixed, so I didn’t even see my family that I paid to fly in. I spent thousands to have one special day at their hotel and they sold me something that was a

I liked the overall luxury of the lobby. The location was very convenient and nice. The service was very good. A good hotel.

First off, it was completely not listed with IHG as being under construction. The lobby is closed, and there is no common area in the lobby, minus the restaurant, which does not open until 5pm. Front desk and staff are extremely kind. That’s the whole reason for the 2 stars. In terms of room - I’m currently sitting here trying to find us a different hotel to move to. First off, we have Platinum Elite status with IHG. I completely understand upgrades are subject to availability, and the hotel is busy this weekend. However, I would have expected to be put into a room that wouldn’t typically go to a Priceline customer. Our view is all of the mechanical roof. But, I have a hard time complaining too much about it, as the windows are so dirty, you can barely see the air ducts and other roof equipment. Out of the faucet, room temperature is the only option. Cold and hot don’t work. I needed a little warm water, so used the Keurig to heat some up and - 🤢. Just gross and dirty. The floor and beds appear clean, but overall, the room is drab and disappointing. Given how filthy some parts are though, we certainly won’t be going barefoot here. Had stayed here years ago for a wedding and it was fine. If I’d known it was being renovated, I would have certainly picked somewhere else. My suggestion - pick a different hotel for your visit to Charlotte! We’re flying down for 3 more games this season, and will definitely be staying elsewhere!

We absolutely LOVE this hotel!! The views are unbeatable, the location couldn’t be better, staff is kind, the list goes on. We checked in really late (honestly 4am Wednesday when we were supposed to be there the night before, but no one seemed annoyed and the staff was WONDERFUL.) I couldn’t recommend this hotel enough. I included a picture from the bed of the sunrise!!

I checked in about 11pm and I few things with there was no cart available I was told they were in use so me and my sister just started carrying our stuff up to the room get off the elevator on the 7th floor there were 2 carts sitting right there then I booked and paid extra for panoramic view but got a view of the highway and trees and my curtains wouldn’t close all the way so in the morning sun was beaming right on my face

We stayed for one night while on a road trip. The hotel is quite nice and easy to get to. The room was clean and spacious. They accommodated an early check-in which was convenient. Parking is $25 a night. 2 coffees and three muffins in the morning was $27. 😐 In the middle of the night 12:15-1:15 am there was a disturbance on our floor. Yelling, slamming doors etc. I tried calling the desk several times to report it but didn't get an answer. I didn't feel comfortable addressing it on my own as I was traveling with my young kids. I kind of felt trapped in the room....I don't blame the hotel for the disturbance but I do hold them accountable for the front desk not answering the phone. I mentioned the issue to the staff upon check out....they appeared genuine in their apology.

Overall, we enjoyed our stay. The location was convenient to shopping and dining. The hotel and room could have been a little cleaner, especially during COVID-19. There was a half used toilet paper roll and no extra roll available in the bathroom. There was no hand soap provided either.

It is the most comfortable hotel I have ever stayed in this business trip, the hotel recommended by guests. There is a coffee bar on the second floor, you can chat and talk about things, you can go to the restaurant on the top floor to drink at night 🍺, the surrounding facilities are complete with restaurants and the opposite shopping mail. is not far from the airport.

Arrived at 3 pm and have been told that room was not ready. I decided to leave luggage and join the pool while waiting. At 4:40 pm I received message that room is ready. This is absolutely not acceptable for the reputation of this hotel. When booked the room 2-3 weeks in advance I was interested in booking a Spa. Previously, I have been told that Spa is prioritized for hotel guests. When asked for the treatment availability, there was one 30 min targeted massage available and nothing else. That was surprising to hear. Visiting Umstead Spa previously, I experienced on multiple occasions 50 minutes massage for advertised 60 minutes treatment. They required you to be ready 15 min prior to your appointment and then showed past your start of the appointment time. It is worth money visiting Spa, however advertisement and their policy should be updated to clearly state the time of the actual treatment.

Lili gave Amazing service and was super attentive. Her personality was friendly as if i known her fir a while. Every morning you will see Lili and how supportive she is of any service needed. When you need anything, just ask for Lili.........

We stayed here for three nights this past weekend. I received an email that I could check in online, so I did. As I confirmed the check-in, a notice showed up at the bottom stating there would be no housekeeping during our stay. For the prices we paid, this is unacceptable. We own several hotels as a side business and struggle with workers being hired like anyone else, but the rooms get cleaned. Covid is no longer an excuse. This is not an extended stay style property, and guests expect daily housekeeping. We did request it once to see, and nothing happened. The hot breakfast items were cold and unappetizing. I ate there the first day and didn't bother the next two mornings because it was so bad. The front desk team is not very friendly, and two of them could barely be bothered to get up from their seat to help us when we requested more towels. One said that we could have had housekeeping service if we requested it, but we tried that and we didn't receive it. The room overall was clean when we checked in, but there were certain areas that did not receive updates, such as the bathroom. Our tub faucet and handle were very worn and old; our shower pressure was quite good. The toilet flushed twice every time you flushed it. We had also reserved our room a year in advance due to college graduation. We were assigned a different room type. When we came back to the front desk, the attendant told us they were out of that room type. All of a sudden, he found one. What? The next day, we were talking to one of the front desk attendants and they could not find our name with our room number because the prior attendant never moved us in the system.

We stayed here for a weekday concert at the PNC Arena, a pleasant and easy 15 min walk. It is an okay midgrade chain hotel that charges for the access and convenience rather than amenities. We arrived at 5:00 and were told our room was not ready (check in is at 4:00) and got a free coke for our 20 minute wait. It seems they are suffering from lack of housekeeping help and the front desk had no idea what the housekeepers were doing. Everybody who checked in had to wait. The front desk was very friendly but did not seem to be in charge. Since the PNC Arena charges $40 for parking it seems this hotel has just added that to their room price, i.e. an overpriced room for the privilege of the walking convenience. The small bar was overwhelmed by the post concert crowd, but to the lone bartenders credit, she stayed open late (post 10:00) and kept the drinks coming. The room was large and clean after waiting a while for the lone elevator, okay HVAC, comfortable bed, but the pillows were horrible flat chunks of foam. The $10.75 breakfast (mediocre although real eggs and over cooked sausage) should have been included for the inflated room rate. It's worth paying for the convenience for the PNC but we wouldn't stay there if not for that reason. You can find the same quality for less not too far away, but then you'd have a commute and a $40 parking charge. Name your poison.

Overall good experience! Our room was great, nice & clean. The restaurant located inside the hotel is super good, we ate there twice during our stay. Located right next to the highway and Crabtree valley mall. It was nice having the mall so close but very busy intersection and a bit difficult trying to get out of the parking lot at times. Also only one elevator in the hotel so be prepared to wait a bit. We tried to check in about an hour before check in along with about 4 other people and no rooms were ready yet.

I stayed here in August of 2022 for two nights and then had a flight cancellation so I stayed another night. The hotel is nice and the amenities are also good. So, I would recommend staying here. The pool is open until 11 PM and is indoors. The breakfast was also nice.

This hotel tries to be modernist. However, many things and services don't meet the standards. My husband and I are staying in this hotel. On the first day, there was no cleaning service. The housekeeping staff locked our door, and when I asked her to come back in 2 hours, she never did. You should also check your room for cleanliness. I found many small dirt spots on the floor, and the room was not cleaned during our 4-night stay. If you are a more traditional traveler, this hotel does not have a closet or dresser for you to put clothes in. Basically, you are living out of your suitcase. If you are staying for just a day or two, it might be fine, but for three or more days with a spouse, I would not recommend it. The hotel restaurant is called ”GOOD DAY GOOD NIGHT.” If you go there for breakfast, your ”GOOD DAY GOOD NIGHT” will turn into a bad day. We left the restaurant completely disappointed and hungry. If this is a Marriott hotel chain, what is the Marriott standard for this particular hotel? My husband and I went to the restaurant for breakfast on the day we checked out. The server was nice and friendly. She took our order for coffee but tried to avoid taking our breakfast order because the chef instructed her not to take orders until he was ready. However, we waited for more than 20 minutes and tried to get her attention for our order. That's when we found out the situation. We were completely shocked.

I had a fantastic experience at the Renaissance Raleigh! The accommodations were clean, modern, and provided everything I needed for a comfortable stay. The staff were consistently friendly and helpful, making sure every detail was taken care of. But what really stood out to me was the incredible service from Dakota at valet. Every time I walked by, he greeted me by name and had me laughing with his great sense of humor. Dakota’s friendliness and ability to remember small details like my name really made the stay feel personalized. He went out of his way to assist me every time I needed something, and he’s truly the reason I’m leaving this positive review. The service he provided was outstanding, and he deserves all the recognition!

We had a beautiful light and airy recently renovated room. Everything is white and grey with touches of gold accent. Nice and calming room. Of course it’s spacious as most Embassy rooms are. They seem to be in the midst of renovating all the rooms. But do not worry, the work is not disruptive at all. If I didn’t see workers loading old furniture in the garage, I would never have known. Breakfast was good and up to the Embassy brand standards. No cutbacks here being falsely attributed to COVID as I’ve seen at other hotels. My one complaint would be that housekeeping did not occur during our two night stay. When you have a pile of garbage in the can and towels that need changing, it takes away from the experience. Making this a 4 star review rather than 5 stars.

The hotel is too stingy! The water flow is deliberately adjusted to be very small, as thin as a pencil, and it takes half a day to rub the towel. The water tank in the toilet was also working intermittently, and the sliding door of the shower room would slide open automatically when closed, so I had no choice but to use something to hold it up. I don’t even know how the four stars came about? Maybe it's just that the external environment of the hotel is good, but it's just fake! Will never stay at this hotel again.