Hotel near Mall Road,Lahore100% of visitors choose this area
PPakistani Traveler2026.01.18
Superb experience with class hospitality - from lodging to food to other amenities everything was perfect - very secure and highly convenient check-in to check out journey - Mr sohail Ashraf the chief security officer has ensured hotel security management top notch as the kids were roaming freely in all amenities section without any worry or concern. Complete staff was welcoming and deserve appreciations.
The location of this hotel is excellent, only a 10-minute walk to the nearby shopping mall. There are also several snack shops right downstairs, and ordering Foodpanda at night is very convenient and fast.
The staff here are incredibly polite and helpful. Right after I booked via Trip.com, they proactively contacted me on WhatsApp to ask about my arrival time and any special needs. They even sent me a map and their precise location, which was very thoughtful and welcoming.
In terms of the room, while there is no dedicated hot water system, the water temperature is naturally warm due to the hot weather in Pakistan. It feels just like a warm shower and was very comfortable.
Whenever I had a question, I could just message them on WhatsApp, and they responded almost instantly at any time. I had a great stay here and will definitely choose this hotel again for my next visit.
Excellent 5 star hotel with exceptional staff. I had the pleasure of a young lady from guest relations help me with an internal flight ticket issue I had, and she also helped me book some business class coach tickets to Islamabad showing me considerable care.
All the staff are kind and courteous and will do the upmost to help hotel guests.
Rooms are well appointed and the beds are very comfortable.
Gym was large with good equipment for cardio weights., whilst the pool was perfectly temperature controlled.
I genuinely was surprised and impressed with how good this hotel is and I would definitely go back in a heart beat.
Brilliant experience and lovely staff.
I had a great time and would like to come back on my next visit.
Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.
Very good, reasonably priced. For 75 RMB, you can enjoy a wide variety of buffet dishes. It's really amazing! The Baoan guy is very responsible. It's a really good hotel. He is very honest. I later went to the Marriott in Islamabad and it was really not as good. It's not as good as this hotel!
The rooms are comfortable; staff is friendly and helpful. On request, I was allocated a room with a view of the main Boulevard Gulberg. Breakfast was good and staff there is also friendly. It used to be possible to park my car in the basement and get into the lift and go straight to the floor of my room. This has been discontinued because of security reasons which is understandable. Good range of food from their restaurant delivered to your room; prices are reasonable, the taste is authentic. I am a happy customer overall.
The room service and laundry were really efficient. Although they have some run down older rooms, there are also large beautiful rooms available with hairdryer and wardrobe. The air conditioner worked well. The breakfast was decent. The downside was no hot water.
Having stayed in numerous hotels and guesthouses over the years while traveling for business, this one is the best. I love the mattress; the support is excellent, clearly made with high-quality materials and no cheap, low-quality mattresses. It's perfect for a relaxing rest after a long day!
The guesthouse owner is incredibly attentive and attentive to every detail. She even prepared a sumptuous dinner for us on Dragon Boat Festival, making me feel right at home.
The location is also excellent and very safe. It's a welcome contrast to the crowded and oppressive old town. There's a beautiful boutique coffee shop just a few minutes' walk away; the coffee is delicious and the beans are unique. It's always a pleasure to stop by for a cup. The largest and newest shopping mall in the area is also within walking distance, which is very convenient.
Highly recommended for business trips, independent travel, and any independent traveler!
I had an excellent experience at Hotel One Tower Gulberg. From the moment I arrived, the reception staff was warm, professional, and very helpful. The check-in and check-out process was smooth and efficient, making me feel welcomed and valued as a guest.
The rooms were spacious, modern, and exceptionally clean. The bed was very comfortable, and all the amenities were well-maintained. Housekeeping did a great job throughout my stay, ensuring everything remained spotless and comfortable.
The breakfast was another highlight of my stay. There was a wide variety of fresh and delicious options available, catering to different tastes. The quality of the food, presentation, and service in the dining area were all excellent.
Overall, Hotel One Tower Gulberg exceeded my expectations in every aspect, including hospitality, cleanliness, room comfort, and dining experience. I highly recommend this hotel to anyone visiting Lahore and look forward to staying here again in the future
Very good service and hotel. A little outdate decor on 3rd floor but other than that nothing to fault.
Very Good
119 reviews
8.6/10
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SGD 116
per night
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8,7/10
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IImran LondonExcellent 5 star hotel with exceptional staff. I had the pleasure of a young lady from guest relations help me with an internal flight ticket issue I had, and she also helped me book some business class coach tickets to Islamabad showing me considerable care.
All the staff are kind and courteous and will do the upmost to help hotel guests.
Rooms are well appointed and the beds are very comfortable.
Gym was large with good equipment for cardio weights., whilst the pool was perfectly temperature controlled.
I genuinely was surprised and impressed with how good this hotel is and I would definitely go back in a heart beat.
GGuest UserThe hotel itself is good but the service at reception was terrible. Since I had strange noise continually at my room, I requested to change room. But due to fully booked on that day, the reception staff couldn’t change. That’s is fine not to change due to fully booked but they didn’t do any reaction to stop noise. I invited reception staff (Mr.A) 2 times to let Mr.A hear what kind of noise I heard and Mr.A said maybe housekeeping on different floor is still working (1 am at night!), I will check it etc, but even 1 hour later I still had strange noice. Obviously Mr.A didn’t do anything to stop noise and I again invited reception other staff (Mr.B, senior of Mr.A)to my room but Mr.B didn’t hear anything from Mr.A and Mr.B didn’t know also anything what Mr.A did for the noise even Mr.B is senior position. Mr.B promised to ask Mr.A what Mr.A did for the noise and give me feedback. But Mr.B didn’t give me any feedback.next day on 8am I requested to change room but since the reception staff (Mr.C)seems to be sick, Mr.C said Mr.C request other staff to change room. But nothing happened. So around 11am,I again went to reception to request change room. But then other staff (Mr.D) said still there are no available rooms since check out time is 12 noon.but it means even I requested to change room at 8, until 11pm I again went to reception, they didn’t inform me anything. They should have informed to wait until noon etc in advanced. I was very much disappointed such poor service. They didn’t react anything about the notice issue at all and next day they didn’t inform me anything about changing room until I requested again and again. Very poor and unprofessional staff at reception.
GGuest UserThe hotel has a great location, conveniently close to Lahore Airport, and the premises felt very secure with several security checks before reaching the lobby. I was warmly greeted by a hotel representative who picked me up and took me to the hotel. Both the buffet breakfast and dinner at the hotel restaurant were excellent, offering a wide variety of delicious food. The staff across all areas, including the reception and restaurant, were very respectful and helpful. I want to especially mention Muhammad Arslan, who stood out for his attentiveness and dedication to serving all guests with the utmost care.
However, there are a few areas that could be improved. First, the prayer hall is located in an awkward and unclean area. I noticed a family struggling to find a suitable place to pray, and the staff was not even aware of the Qibla direction. They ended up praying in the executive room, which was not ideal. Secondly, the café and restaurant lacked alternatives like almond or soy milk, which is important for guests with allergies. Some in-room amenities, like the dental kit, were missing at check-in and appears the second day after the room makeup. The swimming pool ladder felt weak and was not deep enough, which could be a safety concern. Additionally, the iron in the room was dirty, broken, and leaking water, which made it difficult to use.
Overall, I had a pleasant stay but hope these points will be addressed to enhance the guest experience further.
PPakistani TravelerSuperb experience with class hospitality - from lodging to food to other amenities everything was perfect - very secure and highly convenient check-in to check out journey - Mr sohail Ashraf the chief security officer has ensured hotel security management top notch as the kids were roaming freely in all amenities section without any worry or concern. Complete staff was welcoming and deserve appreciations.
ZZAHID-IQBooked a room from *********** the room was noisy and the view was in Parking lot of hotel.
Room was clean and service was good. The was only the Parking and noise cancelable windows.
BBobbiThe room service and laundry were really efficient. Although they have some run down older rooms, there are also large beautiful rooms available with hairdryer and wardrobe. The air conditioner worked well. The breakfast was decent. The downside was no hot water.
AABDUL REHMAN SIDDIQUII had an excellent experience at Hotel One Tower Gulberg. From the moment I arrived, the reception staff was warm, professional, and very helpful. The check-in and check-out process was smooth and efficient, making me feel welcomed and valued as a guest.
The rooms were spacious, modern, and exceptionally clean. The bed was very comfortable, and all the amenities were well-maintained. Housekeeping did a great job throughout my stay, ensuring everything remained spotless and comfortable.
The breakfast was another highlight of my stay. There was a wide variety of fresh and delicious options available, catering to different tastes. The quality of the food, presentation, and service in the dining area were all excellent.
Overall, Hotel One Tower Gulberg exceeded my expectations in every aspect, including hospitality, cleanliness, room comfort, and dining experience. I highly recommend this hotel to anyone visiting Lahore and look forward to staying here again in the future
SSteve_BroThe location of this hotel is excellent, only a 10-minute walk to the nearby shopping mall. There are also several snack shops right downstairs, and ordering Foodpanda at night is very convenient and fast.
The staff here are incredibly polite and helpful. Right after I booked via Trip.com, they proactively contacted me on WhatsApp to ask about my arrival time and any special needs. They even sent me a map and their precise location, which was very thoughtful and welcoming.
In terms of the room, while there is no dedicated hot water system, the water temperature is naturally warm due to the hot weather in Pakistan. It feels just like a warm shower and was very comfortable.
Whenever I had a question, I could just message them on WhatsApp, and they responded almost instantly at any time. I had a great stay here and will definitely choose this hotel again for my next visit.
GGuest UserFacilities: Completely equipped. Please contact the front desk for any needs.
Cleanliness: Clean and hygienic, with prompt housekeeping.
Environment: Quiet and comfortable for a good night's sleep.
Service: Excellent security, and breakfast is generally suitable for Chinese tastes.
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