Really enjoyed the place with my family. Fully recommended. Nice swimming pool for my kid. A very nice view especially at dawn where you may see all the fishing boats return back to the jetty from the middle of ocean. Regarding foods, besides good foods available at the hotel, believe me, there are also a lot of fantastic options of Malay restaurants nearby (walking distance) such as Ana Ikan Bakar Petai for lunch and dinner and can enjoy your lovely bfast at Gerai Achik Patta. For Muslims, there is also a mosque not really far from the hotel just 450m away. But the beach is not like other sandy beaches, here is muddy beach instead. That’s why that place is named as ‘Tanjung Lumpur’😁.
Hotel near Teluk Cempedak,Kuala Kuantan100% of visitors choose this area
Aamal niesa2025.07.22
The room is okay, not too big but not crampy. The sad thing is the room window is not giving us any good value to see for the price we have paid. But the mattress is comfy. There is small round stain on the blanket but we don’t wanna be so fussy thus we just let it go. The air-condition functioning well. The room isn’t sound proof as we can clearly hear other people’s coughing from the other room. Foods variety were okay but the taste were not really there. Some were too salty.
The big plus point for hyatt is only the beach.
We check in very late. Thank you fire the receptionist!
The hotel is at the top of the mountain,so you will hv a very good view in the morning! Honestly, I like their breakfast, a lots of variety! Will come back again. Reminder, if u can't accept old furniture, u might want to consider, for us is ok and the room is so spacious
I travel for business meetings and stay for 3 nights. The hotel location is just opposite the shopping mall name East Coast mall by crossing the road. It is convenient to get food, coffee and dessert over there. And for the basement parking need to find hotel lobby signage for easy access to lobby. Breakfast got variety of food but normal, nothing wow. Check in and check out process kind of slow due lack of staff. Pls look into this matter as we are traveler for business and every minute is matter to us. We are in hurry.
A truly satisfying stay at Ancasa. The room was spacious, clean, and comfortable - perfect for both family vacations and business trip. The staff were friendly and profesional, makin us feep very welcome. The hotel is also well-located, close tonthe town center and nearby attractions. Highly recommended!
Very great experience! The staff were very kind, and there's transport for us to have our way to Sky Avenue, we went there for our dinner. The transport just book online, very convenient) having our night activity at Hard Rock too, spend our time to enjoy there. The view is very very nice. Recommend!! 👍
Booked a Deluxe Studio chalet of 1queen4singles. They can also provide you 6singles instead. Its a chalet with 2 rooms 2 bath 1 living hall & a balcony. Requested for wheelchair friendly space/area, but lucky enough to get a unit closest to the main walkways not far from our vehicles parked. The wooden Chalet is nice and clean giving you a kampung vibes abit. No refrigerator ya. Outside of the unit is a bbq pit with sink right in front of each chalet. Love the morning breeze here. Quiet and serene. May take a drive along the road to pack some outside foods from cafes or foodstalls not far from the place too. One of our family members needed to check out later than 12, contacted admin and Mr Raymond, within seconds its sorted. Yes they are very attentive to their whatsapp and other medium of communication. Contact them 3,2 days prior to your arrival just to double check and confirmation process. Not necessarily to do so, its just me, i will do that every time.
Overally, we enjoyed our stay there. The only thing that cut the fun part is the no-fridge-thing, we are with babies and kids, so they have full cream milk and stuff that we bring along. But thats okay. We managed, we actually brought an ice box..
The hotel is currently going through a refurbishment and smell of it when you are at the corridor. However the smell do disappear upon entering the room.
Do try to improve on sound proofing as inconsiderate hotel guests sound (talking loudly at corridor and hard closing of door or stamping of foot from upstairs) is still quite prominent
The room is clean and the shower has strong pressure and water temperature is hot enough. The staff is friendly and explained everything in detailed. Slight inconvenience with the car park as we need to validate everytime we go out. The swimming pool is quite clean but the jacuzzi is overcrowded by young kids playing in there. The sauna is not hot enough and does not come with water pail.
Didn't know that we need to inform through wassap for rooms service request. However we went to the reception asking for extra hanger during the housekeeping but still haven't get the service done during our stay. Only toilet tissue paper provided but not for hand tissue. Dish soap also not provided. Overall OK but need some improvement.
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AAnonymous UserThe room is clean and the shower has strong pressure and water temperature is hot enough. The staff is friendly and explained everything in detailed. Slight inconvenience with the car park as we need to validate everytime we go out. The swimming pool is quite clean but the jacuzzi is overcrowded by young kids playing in there. The sauna is not hot enough and does not come with water pail.
JJoJoWe arrived at about 1am, their check-in counter was open 24hr, a malay girl receptionist assisted me with check-in and instructed me how to get to the car park, she was friendly and professional.
The room was tidy and the view was nice. There was a problem with microwave heating, it wasn't hot at all, and the bathroom sink was a little stuck except for these, overall good.
I was lucky enough to upgrade to a 2 bedroom suite, I was impressed with the management of this hotel.
My 1st choice hotel👍👍
AAnonymous UserStunning views, excellent service and good food.
Had a lovely stays as my friend arrange a surprise birthday for me during dinner, very good massage ( i took excellent massage package) plus had a chance to saw milky way just in front of the hotel’s restaurant..! I just Love everything💜💜
The only thing that can improve is the flamming tower seafood that i ordered 1 day in advance. Booked for 7pm, it came around 7.40pm and cold already. I expect to eat the deep fry seafood panas2
AAlly YongFrom start to finish, my stay at Resort World Genting- Crockfords was nothing short of outstanding. This is one of those rare hotels where every detail is thoughtfully curated to deliver a world-class experience.
Upon arrival, I was greeted with warm hospitality and efficient check-in. The lobby itself was stunning — elegant, modern, and inviting. The service throughout my stay was impeccable — the staff were professional, attentive, and always one step ahead of my needs without being intrusive.
My room was spacious, beautifully designed, and immaculately clean. The bed was incredibly comfortable, the linens luxurious, and the in-room amenities top-tier — from the high-end toiletries to the smart lighting and entertainment system. I also had a breathtaking view that made every morning and evening extra special.
Resort World Genting- Crockfords speaks of thoughtful planning and genuine care. The round-the-clock service ensured I was comfortable no matter the time of day. It’s a hotel that not only meets expectations but exceeds them — especially when it comes to looking after guests late into the night.
The only slight issue was the car park validation as we were checking out. The mgt took more than 40 minutes to validate the free parking. As we waited, I thought the staff could offer some drinks but they did not. Overall, still a very good experience staying at Crockfords.
CCatherine SeatThe room got rat, the kids fall sleep so we dint ask to change room but come to catch the rat.
Thanks the team come to help us catch the rat. Even the room is sanitised but rat still there.
From the play pool to the beach very far, walking distance need 5min. So we prefer play at the pool as close at 6.45pm sharp.
Restaurant outside is nearer to the beach and easy to clean up also, so we continue beach play after dinner.
Overall the kids like the pool.
OORIENT HOLIDAY DEALS LLCFirst World Hotel Genting has Excellent central location and all the adventure happening at one place. From indoor theme park outdoor theme park cable car and alot of dinning options. We as a family booked 02 rooms. Beds were comfortable and soft. Room size is too small but we have enjoyed alot.
The only issue is Check in process which can take upto 3 - 4 hours waiting time.
JJ570”First, a big thank you to the front desk staff. I was traveling with a baby and requested a room closer to the lobby — she arranged it right away. The hotel has a great environment, very clean room . and this is my second time staying here. I’ll definitely be back again.”
Thanks to all staff, all are Very good 🫶🏻
TTayThe check-in area is very confusing... Why can't they place the lobby on the ground floor of the main building together with the car park? The signage is not very clear, and customers were made to criss-cross among different buildings. The staff is not very well trained.
I have the same negative feedback from other guests when we talk in the hotel area.
Won't be staying there again. Getting to Genting Sky Arena is a big hassle and they charge you for the shuttle bus.
CCheng SiewBeautiful hotel & top notch service and location. However, some cons:
1)Need to climb up 3 flights of stairs (fm outdoor parking) - pretty impossible for handicapped guests
2) I think breakfast need to be upscaled as this is after all a luxury hotel. The food although delicious, is too ordinary & cheap. The buffet spread of just bread/pastries/cereal could be expanded. The fruits at the buffet table were also terrible - only apples & oranges and were of poor quality & grade.
AArman FaizStayed in the duplex room for a family vacation (20–21 June) and it was spacious and comfortable, with a king bed, sofa bed, two bathrooms, and two wardrobes across both levels. Check-in was smooth, and the smart TV in the living room was a nice touch.
The staff were friendly and helpful in explaining the facilities. While the breakfast could use more variety, the overall value is great. Note that there’s only an iron room, not individual irons in each room.
The room’s decor gives a nostalgic vibe, and the location is great—just across from a public park and close to a popular steamboat restaurant. This was my second stay here, and I’d consider coming back again.
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