I’ve stayed here many times over the years, and this trip was the most disappointing. They seems to have cut costs by deleting things from in-room amenities and the worst bit is they smell from the linen; bedsheets, pillows and towels. Even after I requested for replacements, the new ones are equally smelly. And don’t get me started with the gym: no attendant, no towels, smelly carpeting and equipment. Overall, maintenance is poor. Please improve the customer experience or risk losing them.
🌟 5/5 – Absolutely the Best Stay Ever! 🌟
My stay at Wyndham Ion Majestic Genting was simply perfect from start to finish! The room was spacious, spotless, and beautifully designed — everything felt so new and luxurious. The view from my unit was breathtaking, especially in the morning when the mist rolled over the mountains. The weather was cool and refreshing — it truly felt like being above the clouds!
The facilities were amazing — the Skypool 50 was stunning, the heated pool was superb and my kids absolutely loved it! The breakfast buffet was excellent — so many choices and every dish was delicious.
The staff were friendly, helpful, and always made sure I felt comfortable throughout my stay. The location was convenient and peaceful, just a short drive from the Genting attractions, yet away from the crowds — perfect for a relaxing getaway.
The price was really worth it for the comfort, quality, and experience we had. Honestly, I couldn’t find a single flaw. It’s truly one of the best hotels I’ve ever stayed in. I’ll definitely return in December with my big family — can’t wait to experience it all over again! 💯✨
We enjoyed the room, great escape from the town during our raya break.
Downside: many plugpoints were not working. Swimpools water can get too cold in the morning. Monkeys like to come to visit. No bidet in the washroom, only one toilet had it. The card access keeps losing the right access to the room door, had to approach counter twice. Restaurant could benefit by installing more fans in the outdoor seating for ventilation. The rest are great.
The facilities here for me like very basic such as gym. The buffet was good with multiple choices of cuisine. The staff was friendly and willing to assist the customer like i was having problem with my access card while trying to access the level 40 for swimming pool area. The view from wing D was so nice n i can see top of genting from my room at level 15. Definitely will repeat this hotel for staycation next time.
We chose Japamala Tioman for our wedding anniversary and this boutique resort did not disappoint. Service was impeccable from the time we were picked up at the ferry terminal at Kampung Genting until the time we left.
Kudos to the manger Kenny and his team for their hospitality in making our anniversary memorable. Food was in general above average (dessert was fantastic) and some dishes were a bit salty as we don’t consume too salty food in our diet. We gave feedback and to our surprise the staff took it seriously as our subsequent dishes served weren’t as salty. The rooms are clean and the sea view fantastic, allowing us to take in the magnificent sunset views every evening.
Not much to do, as this resort is more for guest to disconnect. Hiking to Batu Permata and to Kampung Genting was doable. Canoeing and snorkelling by the resort was great.
Overall we enjoyed our stay there. Thanks Japamala!
Stayed for 3 nights in twin room and had a great stay overall. Parking was free which is great, but you have to remember to validate your car on every exit.
Rooms were big and spacious. Good quality TV, comfy beds. Good amenities in toilets but NO laundry service.
Hotel amenities were excellent. Beautiful pool, late night bar and convenient store.
Driving there at night with fog can be dangerous as there is little to no visibility and no street lights.
Thank you for the excellent hostality for Geo Hotel to their Guest Relation Officer Check in Staff Syazwan, their humble head Chef Zack fm Prata section and the Chinese Chef plus another Malay Chef which we forgotten his name , their inhouse breakfast team GM and swrvers Mr Ismeil , and MR Rizal the guy whom helped us to book 2 grab taxi for us on our check out daty on 27/6 and the house keeping teams whom clean room 511. We really enjoyed our stay at the hotel and the security personnel makes us safe to stay at the hotel on 24/6 to 27/6. The swimming pool was also safe and my kids love it.
Thumbs up pf the excellent service to the us. We will surely come again and stay at the hotel. We will recommend our family and friends to your hotel for the service and near food eateries...thank you and have a blessed July. Your sincerely Mr Fauzy 👏👏👍👍😊
Strategic location in Mid hill, easily to get food and convenient store around. Easily access from GPO or highland. Rooms is new and clean. Malaysia style breakfast especially Nasi Lemak is thumb up. The con is the noise, because near to the roadside.
Overall, the stay is very comfortable and i will definitely come back during my next trip. Had a few issues in the room but nothing complicated, the staff were very friendly and helpful, all problems solved within half an hour. Breakfast is good with normal usual choices (toast is good! Strawberry jam and pandan kaya paste is good too!) but the dining environment is superb and cooling. Would 100% recommend this hotel 😄
The resort has everything you need — meal options are buffet, grill, BBQ, and fried dishes with excellent wok hei. It also offers a spa, dive centre, mini mart, and an activity centre that arranges snorkeling, trekking, kayaking, and more. Right in front of the resort is a clean, beautiful beach, and Tomok Island is just a short walk away for snorkeling.
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124 reviews
7.8/10
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8.3/10
Very Good
JJol PangNo toiletries provided. Only essential such as shampoo & body foam + hand soap
All cutleries come in a pair so do take note
TV channels are limited and it is not a smart TV thus cannot Miracast
Wifi signal drops frequently but not a big issue because data roaming works perfectly
GGuest Userprobably one of the better hotels at the peak of genting. amazing view from the room. room was comfortable and there was sufficient space.
breakfast service has to be improved though. breakfast was ala carte and we waited close to an hour for our breakfast to be served. even the coffee took an hour. the next day, we just skipped the breakfast completely.
NNoorain binti ismailThe facilities here for me like very basic such as gym. The buffet was good with multiple choices of cuisine. The staff was friendly and willing to assist the customer like i was having problem with my access card while trying to access the level 40 for swimming pool area. The view from wing D was so nice n i can see top of genting from my room at level 15. Definitely will repeat this hotel for staycation next time.
AAnonymous UserLast minutes booking. Room are just nice, spacious, has balcony. I got the highest level, great view! However, the hotel is old so does the furniture. Bed are so so, not soft and pillow only one for each person. I hope you can provide more pillows.
Breakfast buffet was great, nice food. The salad dressing is so nice. However it's hard to get a clean plate, and if need more tissue need to request.
The location was so great, only short walking distance to KEA farm, Sheep sanctuary. A lot of food stall down there.
RRaja SamidaThank you to the receptionist, Zura. As I am heavily pregnant, (7 month preggy) she kindly upgraded my room from one that required stairs to a pool terrace room with easy access. The room was conveniently close to the pool, which made my child very happy. The place is beautiful, the staff are friendly, and we truly appreciate Zura’s thoughtfulness. Good job! We will definitely return.”
AAnonymous UserCheck in took about 2 hours. Booked under Trip (3rd party) can’t check in using kiosk. I asked the officer and he gave me Q number for counter. Waited for 90 pax. When reach counter the lady mentioned need to pay RM15 for counter check in.She mentioned I supposed need to go to kiosk check in assistant. But the officer at the first place didn’t mention this. The instruction is very messy. Hope Genting can improve this and give a clearer instruction.
TTravelogistThe location of this hotel is awesome and the amenities provided are as per the expectations.
Well systemised check in process and top notch service. No language barrier with the hotel staffs. They are providing answers for all type of queries.
When I step in to the hotel after a long travel., the first smile from the receptionist .. turned my tired in to energetic. This hotel located very close all eateries, shoppings and casinos. We can enjoy all these with in the building itself. Without expose to cold or rain.
GGuest UserI visit Grand Ion every year, and I’ve noticed the food quality has been declining year after year. They should invest in better cleaning utensils, as there’s often an odd smell coming from the plates and cups.
GGoh Meng MengLovely boutique hotel right opposite the golf course, good as we are golfers. Great place to relax and chill. Hotel service is good and porters are helpful. The only setback was the dinner in the restaurant as the food is below standard! The fish meal my friend ordered were smelly and not fresh. My smoked duck was like salty duck! They changed the meals for us. Thanks to that.
IIda ARGreat service and friendly staff. However like many other review mention below, they are very strict regarding total occupants inside the room, my sister in law also said the same. Hence probably next resort board meeting, can consider to terminate / abolish the such rules. The resort must remember tourism in Malaysia are usually family oriented, hence should prioritise family friendly place/hotel/resort. Do not hurt the occupants/ visitors pf the resort’s feeling. Not all are privileged to book luxuries room for their family. Hope cam consider🙏 other resort/ hotel very rare have such rules. But overall okay, abort the rules would really recommend this place to relatives and friends.
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