A very nice stay in the city of Kumamon! Staffs are friendly, the room is big, amenities are well prepared. Had a three-night stay in the same hotel and enjoyed the convenience of it as it’s right next to the JR Kumamoto station with bus stops nearby and connected to the AMU plaza.
Location was good, it is very near a shopping district filled with restaurants. Room was clean.
Hotel room was clean and I like that they even offer instant soup (free for hotel guests) beside the reception.
Minus some points on service as a receptionist gave my mum attitude when asked on how to operate the laundry machine.
Very central location at the shopping mall but it is difficult to enter the hotel as mentioned by other reviews. Great amenities provided at the hotel lobby- hair oil and bath salts! Room was clean and spacious. Overall a great experience.
Very good location. The room is spacious and well designed for the price. It has a nice window view of the shopping mall across. Highlight of my stay was the public bath, they have both indoor and outdoor baths, which were clean and thoughtfully designed. Definitely a place I would come back for!
Although the hotel is not in the downtown area, it is surrounded by mountains (you can see Aso Volcano outside the window), and the snow-capped scenery in winter is breathtaking. We stayed in the attic-style wooden house with 2 adults and 2 children. It was very cold in the house at first when the heating was not working, but it became very comfortable after the heating was working properly.
The hotel's hot spring environment is clean and spacious, and the 1 night 2 meals itinerary made us feel very comfortable on the first day of our trip to Japan. In particular, the hotel service + restaurant food...are all unforgettable memories of this trip. If your budget allows, I highly recommend the 1 night 2 meals itinerary for Aso.
Excellent location in the city centre, a few minutes from shopping, convenience stores, and the Sakuramachi Main bus terminal. Though it is no frills 3-star limited service hotel, location is the best and the price is reasonable. No cleaning in my room plan but acceptable. Will stay again.
Hotel is 5 tram stops away from Kumamoto station, red line. Shopping street is conveniently located, just a few minutes walk away, with many stores and eateries..There was a big Christmas market just in front of the shopping street.
Staff were very friendly and helpful. Rooms were clean and have all amenities needed. They have coin operated washer cum dryer on 3rd floor, 600 yen.
Nice hotel for a short stay.
Good location with shopping arcade right next to it! Lots of good shops like Mister Donut, Gindaco. Walking distance to most attractions like Kumamoto Castle and famous ramen. Great variety of self-pick up amenities (toothbrush, cleanser, body sponge, comb, tea, coffee etc.) and special request amenities like hair curler, latex pillow, power bank, shoe dryer and many more! Easy digital self-check-in with staff assistance. Good breakfast variety and clean environment. Luggage storage with front desk is also easy! Parking guidance brochure available. Free cheese grain snack upon check-in. Highly recommend for anyone to stay here!
Great location, close to main bus terminal snd shopping district. Friendly staffs and was anle to offer luggage storage pre/post check in/out. Onsite hot springs was so nice and relaxing, with complimentary yogurt drinks and ice cream after the bath. Room was clean and quite spacious. Definitely will stay again
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HHON MINGExcellent location in the city centre, a few minutes from shopping, convenience stores, and the Sakuramachi Main bus terminal. Though it is no frills 3-star limited service hotel, location is the best and the price is reasonable. No cleaning in my room plan but acceptable. Will stay again.
AAnonymous UserGood location with shopping arcade right next to it! Lots of good shops like Mister Donut, Gindaco. Walking distance to most attractions like Kumamoto Castle and famous ramen. Great variety of self-pick up amenities (toothbrush, cleanser, body sponge, comb, tea, coffee etc.) and special request amenities like hair curler, latex pillow, power bank, shoe dryer and many more! Easy digital self-check-in with staff assistance. Good breakfast variety and clean environment. Luggage storage with front desk is also easy! Parking guidance brochure available. Free cheese grain snack upon check-in. Highly recommend for anyone to stay here!
WWILONLocation of this hotel is good with close distance to nearby shopping malls and Kumamoto Castle.
General cleanliness of the room is good except that the air filter of the inner ventilation system needs “deep” cleaning.
Services of staff are good and I highly recommend for all of you looking for a value-for-money hotel in Kumamoto city centre.
GGuest UserLast week, I stayed at Kurowakaso for one night~~!
First of all, I really, really recommend it👍🏻 Go there a hundred, ten thousand, and a thousand and five hundred times!!
The staff are very kind, and the hot spring facilities and room condition are the best!
I was able to try on traditional Japanese clothes, and the food was especially the best!
The food was really good, and they gave me so much food that I almost burst😂
I was lucky that my group and I were the only ones in the family bath and large bath, so I took pictures, but the hot spring for guests only is also amazing!
It was a good memory~ A lot of Korean tourists are going to Kumamoto these days, so if you're thinking about visiting a hot spring, I recommend this place👻
(By the way, there's a staff member who speaks Korean really well♡)
LLiao Min TingThe hotel is good. Everything is perfect. But housekeepers do not clean the room everyday. We need to pay for 1000yens. But that's still ok
LLau LilA very nice stay in the city of Kumamon! Staffs are friendly, the room is big, amenities are well prepared. Had a three-night stay in the same hotel and enjoyed the convenience of it as it’s right next to the JR Kumamoto station with bus stops nearby and connected to the AMU plaza.
KkeikitesLocation was good, it is very near a shopping district filled with restaurants. Room was clean.
Hotel room was clean and I like that they even offer instant soup (free for hotel guests) beside the reception.
Minus some points on service as a receptionist gave my mum attitude when asked on how to operate the laundry machine.
TTraveller CI stayed at this hotel twice. The second time (this booking) we had a room on the older (?) wing and it was almost twice the size of the first one. So for this review I will only share feedback on this “older” room.
This room was big and thus good for us as we had 2 large luggage and more space in the room allowed us to open and pack our luggages with ease.
The bathroom was large with the large traditional bathtub. Toilet had bidet and etc but lacked heating which made it very cold in the winter. Basin tap was still the old turn types which was not eco friendly as it’s more difficult to shut it off.
Location was just opposite the train station which was excellent. But the nearest convenience store is also only at the train station which is about a 5-7mins walk away.
Breakfast was curated to suit the Japanese palette more and ends at 9a.m which is really way too early!!
We left something behind in the hotel but they managed to send the item back to us at our new hotel (still in Japan) which was highly appreciated.
Despite a few minor shortcomings listed above, the pros still outweigh the cons and I’ll definitely be happy to stay here again.
AAaamayGreat location , easy access to public transportation, good shopping mall next door, nice staff, easy check-in and check out … only downside is that they didn’t have enough non-smoking room so I got stuck with a smoking room … not exactly ideal but made the most out of it …
BB_BClean, Convenient, and Family-Friendly Stay
I recently stayed at this hotel and had a very pleasant experience. If you're planning to drive, please note that the hotel does not have free parking spaces. However, there are nearby paid parking options just a short walk away, so it's still quite convenient. There’s also a convenience store located right across the street, which is a big plus.
Check-in and check-out are both quick and hassle-free, thanks to the hotel's automated machines. The cleanliness of the hotel is impeccable, and the room was spacious enough for my child to run around comfortably.
One feature I especially appreciated was the in-room washing machine along with a heated drying rack and rail in the bathroom—super handy when traveling with kids and needing to wash their clothes. Nightgowns are also provided, just like at another Fav Lux hotel I stayed at in Nagasaki.
The room is equipped with a full set of kitchen appliances, perfect for light cooking or preparing fruits and snacks.
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