Reception & restaurant staff were helpful, but housekeeping is rather poor : didn't replenish tea/ coffee as well as hand soap, left previous customer's hair in bath and had to be asked to clean up room.
Shower is very weak, so not great for hot summer days.
Breakfast is ok. Restaurant staff are cheerful and helpful.
Overall ok, but not good value for money.
“Great hotel choice in Frankfurt! The location is ideal—close to main attractions and easy access to public transport. The rooms were clean and well-kept, providing a comfortable stay. Friendly staff added to the experience. Highly recommend for travelers looking for convenience and a well-maintained place to relax in the city.”
We stayed for 6 nights over Easter. Arriving wasn't the best. Rooms weren't ready for the 3pm check in time so had to sit in the bar and wait. No offer of a free drink for the inconvenience either. Half hour later our room was ready. Then, even though advertised as having air-conditioning, the rooms dont. The room was hot but reception did provide a fan.
The staff here are really friendly and helpful. Especially Helen on reception who sorted our fan.
The rooms are dated and in desperate need of a refurbishment to get up to proper IHG standard. Paint was cracking on the walls and dints in the wall from where people had hit with suitcases etc. That being said, the beds were very comfy.
Breakfast was the best we've had at any HI Express hotel. Food always topped up, even when it was really busy. Good choice of food and nicely prepared.
Location is really handy for getting the train into London as the station is across the road and Euston is a 25 minute ride away.
When they finally refurbish the hotel it will be a great HI Express.
Excellent breakfast but I was charged for 2 @ £18.95 each (as I had a single room) so very expensive. On querying this I was told it was standard practice
Large room although was surprised to have a disabled room when I hadn't requested one - meant that sink was low and shower was in the bath
Room was cold. I was told the air conditioning had been put on for the summer and the room temperature couldn't be adjusted. Temperature control in room didn't work apart from blowing more cold air through the vents. Bathroom radiator didn't heat when turned on. Shower was lukewarm.
Volume on TV control didn't work so sound very low
Green light on ceiling for smoke detector kept me awake.
Allen is working at the front office reception and I stay in this hotel for 13 nights, every time when need them to do something like change my key card because is not working or house keeping did not give me any towels, they do it unwillingly. I’ve had to change my card nearly every night and it lightly touches my phone accidentally and it deactivated. But I don’t understand why their system is so poor, my daughter’s dormitory uses these cards and puts them against their phone but it’s completely fine. A large hotel group like this can’t even use a up to date elock system.
Surprising, very good, cost-effective, had no special expectations of Marriott, and settled on the road a day, but in fact the children had a great time and did not rush to leave, it is really a country golf club, open air fresh , The apple tree is full of fruits.
The accomodation & service was fine & what you would expect. I would potentially would have liked a bit bigger selection of food for the evening meals.
The main thing that you could look at is making the signage a bit clearer as to how to access the property- we did not expect it to be by the services , so maybe state that in your advert- as we ended up going around the huge intersection again , as we expected a separate entrance for the hotel. Thanks
The location is great. Located on the street where all banks, stores, supermarkets and restaurants located. The st albans cathedral abbey is just located opposite of the hotel. However, for the amenities, it would be best if they could provide hair conditioner.
Our daughter got married in the nearby register office at 11am … although our room wasn’t ready (I never expected it to be) we were able to leave our luggage behind the desk .. also as my husband has mobility problems ( no ble badge) we were allowed courtesy disabled parking in the hotel bays , ( very grateful) … early checkout 5.30am and was given a breakfast to go .., very happy with our stay
Good
54 reviews
7.7/10
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JJessReally happy, able to leave the car in the car park and the room was clean, comfortable and had a great stay.
NN_ChI have been to this holiday inn few times its good and close to motorway and also have free parking. staff is very nice and helpful found cleaning of room needs slightly more attention especially bathroom however its all very good. Breakfast is simple n alright to make a good start to day. Juice is not good at all however the coffee is nice and also have good tea selection. Hotel is clean and not smell
GGuest UserAbsolutely stunning hotel. Undersold on its website.
Original Tudor hall with many original features which compare favourably to any that you might see in a National Trust property - especially the two incredible fireplaces. Great views towards central London from the terrace at the back.
Staff were very friendly and welcoming.
Room was large, well furnished, and quiet (as I think would be all the hotel as in large grounds). Shame that pond was drained.
Annex at the back where the bedrooms are not very sympathetic design to the rest of the stunning hotel, and the gym could be better furnished. I think that Laura Ashley was involved in the interior design. Some reviews say that it is a bit down at it heels, but I didn't think so - more of a lived in air which made me feel more at ease. Looks of quirky design features which work well in a sort of 1960s New Avengers way, but I didn't like the fake wood pattern wallpaper in the bar as it cheapens the glorious fireplace next to it. My daughter loved sitting in one of the James Bond super villain blue chairs in the bar - she moaned that she didn't have our cat with her to complete the effect.
We booked this for not much more than the local Premier Inn that I normally stay at - but this is in completely a different league.
Thank you for letting us stay at your beautiful hotel.
GGuest UserWe (family of 5) stayed in the family room as we had an early flight from Stansted in the morning. We emailed Julie with our arrival time and she had everything prepared for us including an additional camping bed in the room. We were greeted warmly and showed around our and the breakfast room. Julie even went as far to place boy/girl napkins on the table for us which was very sweet. The room itself was lovely - large enough for 5 of us and our luggage. Beds were comfy and we had good hot water and biscuits/hot drinks. The location is perfect for Stansted, it took us less than ten minutes to get to the Mid Stay car park but note that if you're in the Long Stay it's a longer journey. Another advantage is that they will let you park your car on-site for a small fee, and you can then taxi to and from the airport which is only a few minutes (we will definitely do this next time as it's considerably cheaper than the airport car parks). Breakfast was amazing - since we left early we weren't that hungry but they had a huge variety of cereals, bread/crumpets, yoghurts, drinks, cereal bars, cheese, fruit ... the list goes on. Price was also very affordable especially for larger families as we could book a single room vs. having to book two (most places are max. occupancy of four). Many thanks and hope to see you soon!
GGuest UserAllen is working at the front office reception and I stay in this hotel for 13 nights, every time when need them to do something like change my key card because is not working or house keeping did not give me any towels, they do it unwillingly. I’ve had to change my card nearly every night and it lightly touches my phone accidentally and it deactivated. But I don’t understand why their system is so poor, my daughter’s dormitory uses these cards and puts them against their phone but it’s completely fine. A large hotel group like this can’t even use a up to date elock system.
OOllieSmithWe stayed for 6 nights over Easter. Arriving wasn't the best. Rooms weren't ready for the 3pm check in time so had to sit in the bar and wait. No offer of a free drink for the inconvenience either. Half hour later our room was ready. Then, even though advertised as having air-conditioning, the rooms dont. The room was hot but reception did provide a fan.
The staff here are really friendly and helpful. Especially Helen on reception who sorted our fan.
The rooms are dated and in desperate need of a refurbishment to get up to proper IHG standard. Paint was cracking on the walls and dints in the wall from where people had hit with suitcases etc. That being said, the beds were very comfy.
Breakfast was the best we've had at any HI Express hotel. Food always topped up, even when it was really busy. Good choice of food and nicely prepared.
Location is really handy for getting the train into London as the station is across the road and Euston is a 25 minute ride away.
When they finally refurbish the hotel it will be a great HI Express.
AAnonymous UserEverything was lovely but the staff were not very friendly and we were not informed about the £200 pound deposit we needed to put down or that we would be locked out of our room at 11am
Would definitely stay again, but it would have been nice to have a tiny bit more info and customer service
PPlayful+JoyfulThe hotel staff said that he couldnt find my booking although I provided my booking reference and voucher and request 15 pounds for Early check in and charged my account 51 pounds in total. Although I kept saying I booked via Trip.com and paid while I booked the hotel online. It was a prepaid booking. I am so disappointed that the hotel sent me the invoice & receipt on 14 March but I was told I would get the balance of receipt and I would be charged the early check in fee 15 pounds only, the accommodation fee after I checked out at 12pm on March 15. On March 15, when I was checking out, I checked with another staff who was on duty, he said the hotel didn’t charge my card, but the agency card, it was acceptable. Unfortunately, on my bank statement I found that the hotel charged my card for all. And it was really disappointed because they didnt really dealed with my questions and my situation. I did double pay for the accommodation to Trip. Com and the Primier Inn Richmanworth.
DDanielleThe hotel itself is very dated and basic but absolutely fine for a night stay before or after a flight. Everything was just perfect for us. Cheap and cheerful for our budget. Staff were helpful and check in/ out easy. Ideal location for Stansted airport as it's literally 5 minutes away from the airport carparks. It's at a welcome break area so KFC, burger king and subway onsite.
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