I would rate this budget hotel 2/5. The location is its main advantage, conveniently situated close to key attractions and transportation. However, the overall experience was disappointing.
The service was poor, I was charged twice for my stay, and the refund process takes time. Luckily trip.com helped me to liase, and I received reply from hotel very soon. I can see hair in sink and stain on pillow case when i juat entered the room.
For a budget hotel, the price was extremely high and did not match the quality of service or facilities provided. The rooms were basic and lacked amenities, making it feel overpriced and not worth the cost.
While the location is excellent, the subpar service and lack of value for money make it hard to recommend this hotel. There are likely better options in the same area at a more reasonable price.
In the city centre and walking distance to main attractions. Location is also close to most meeting points for the tours. Price is reasonable, and my room has an amazing view of the harbour.
Very near to Tromso Airport. We arrived on 31.12.2024 night. Our baggage was delayed by more than 1.5 hour. By the time we got out from airport, there was a long queue at the taxi stand. So we decided to walk. Walking ~20 minutes (1.6km).
Upon our arrival, one hour before countdown. The hotel staffs were very busy. One of them came to check us in. She was very friendly and kind. She gave us the room overlooking the sea and airport.
Bus 28 (50m away) straight to the town.
The only downside is the bed and pillow. They are too firm.
Overall we are happy with our stay.
Good location. Airport express bus is just outside.
Well kept hotel with a sea view
Good spread and variety for breakfast
Pleasant and helpful staff
Old bed limp pillow
Cleanliness can be improved
I had a studio corner room. snug as a bug in a rug.
very clean hotel. liked that I could decide when to have room cleaned.
staff always helpful.
loved the coffee in the lobby, especially early in the morning.
recommend this hotel.
very well run.
I recently stayed at Smarthotel Tromsø and enjoyed my time there. The breakfast was really good, with plenty of variety to start the day. My room was neat and comfortable, albeit a bit smaller than I would have preferred, but it served its purpose. One thing to keep in mind during the winter is that Tromsø is very dark for much of the day, so you might sleep in later than planned. Overall, I recommend Smarthotel Tromsø for a convenient and satisfying stay.
Great hotel for our short stay. Room was large and comfortable. Breakfast was very good, with lots of options. Bacon, egg (fried,scrambled or boiled) beans, toast and brown sauce was my choice. But there was a good choice of pastries and breads, yogurts and cream cheeses, meats etc etc.
The location was ideal on the main street, a short walk from the bus station where lots of the tours depart from.
The room was very clean and large. We arrived later than dinner time and communicated with the hotel staff in advance, and they still left us a sumptuous dinner. The breakfast was delicious and the front desk staff was very friendly and welcoming
The hotel just a few minutes walk to the city center. But very closed to Polaria bus station that I could walk easily with my suitcase. The staff was very helpful even there was a mistake about my check-in information but I did not have to wait too long for that. The room was clean and warm enough.
Such an awesome place to stay in tromso . Relax and peaceful , quiet place . You can even enjoy northern light on your own place . And reception was super helpful , all the staff are very friendly and helpful . Definitely will be back in summer .
Very Good
119 reviews
8.1/10
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8.6/10
Very Good
GGuest UserI had a studio corner room. snug as a bug in a rug.
very clean hotel. liked that I could decide when to have room cleaned.
staff always helpful.
loved the coffee in the lobby, especially early in the morning.
recommend this hotel.
very well run.
WWanderlust WenGood location. Airport express bus is just outside.
Well kept hotel with a sea view
Good spread and variety for breakfast
Pleasant and helpful staff
Old bed limp pillow
Cleanliness can be improved
GGuest UserAn unpretentious but comfortable hotel in an unbeatable location in central Tromso (the third photo is the view from the hotel window). Highlights include the friendly staff (a shout out here to the ever helpful Petter), tasty and healthy breakfast, and comfortable sitting areas that mean you don't have to hang out in your room.
Given the quality of the hotel it is surprising - and highly annoying - that they don't provide kettles in the room (I even offered to pay a deposit), the more frustrating because some photos on the site show coffee machines: so some rooms do have these facilities. The selection of toiletries is also surprisingly meagre - no shower gel for example, which seems unnecessarily cheapskate. My other gripe is that they need more individual tables in the breakfast room: finding a space at a long table feels reminiscent of youth hostelling...
With these shortcomings noted, the hotel can be recommended and is good value for Tromso.
TTravelifeJoI would rate this budget hotel 2/5. The location is its main advantage, conveniently situated close to key attractions and transportation. However, the overall experience was disappointing.
The service was poor, I was charged twice for my stay, and the refund process takes time. Luckily trip.com helped me to liase, and I received reply from hotel very soon. I can see hair in sink and stain on pillow case when i juat entered the room.
For a budget hotel, the price was extremely high and did not match the quality of service or facilities provided. The rooms were basic and lacked amenities, making it feel overpriced and not worth the cost.
While the location is excellent, the subpar service and lack of value for money make it hard to recommend this hotel. There are likely better options in the same area at a more reasonable price.
在在玩耍的咪咪1. The hotel is conveniently located and the experience is very pleasant! The hotel is conveniently located in the city center and within walking distance to various attractions and restaurants. This makes my journey more convenient and fun.
2. The hotel front desk service is friendly and enthusiastic. I had some issues during my stay but the hotel staff were always happy to help me out. They provided useful information and advice and made me feel well looked after.
3. The breakfast in the hotel restaurant is great! Enjoy a variety of delicious food and drinks every morning. They offer a wide variety of options, both hot and cold, to suit all tastes. Breakfast helps me start my day with energy.
4. The hotel room was comfortable and clean, making me feel at home. The bed was very comfortable and the room layout and facilities were very satisfactory. I had a relaxing and enjoyable stay at the hotel.
GGuest UserVery good experience in Lofoten!
As we need check out before 8am, we did not have time to eat breakfast, the hotel give us a take-away sandwiches and an apple, which is very tasty!
AAI CHEN CHUAIn the city centre and walking distance to main attractions. Location is also close to most meeting points for the tours. Price is reasonable, and my room has an amazing view of the harbour.
MMei Foong TANVery near to Tromso Airport. We arrived on 31.12.2024 night. Our baggage was delayed by more than 1.5 hour. By the time we got out from airport, there was a long queue at the taxi stand. So we decided to walk. Walking ~20 minutes (1.6km).
Upon our arrival, one hour before countdown. The hotel staffs were very busy. One of them came to check us in. She was very friendly and kind. She gave us the room overlooking the sea and airport.
Bus 28 (50m away) straight to the town.
The only downside is the bed and pillow. They are too firm.
Overall we are happy with our stay.
ZZar ChiSuch an awesome place to stay in tromso . Relax and peaceful , quiet place . You can even enjoy northern light on your own place . And reception was super helpful , all the staff are very friendly and helpful . Definitely will be back in summer .
CChristian RafaelI recently stayed at Smarthotel Tromsø and enjoyed my time there. The breakfast was really good, with plenty of variety to start the day. My room was neat and comfortable, albeit a bit smaller than I would have preferred, but it served its purpose. One thing to keep in mind during the winter is that Tromsø is very dark for much of the day, so you might sleep in later than planned. Overall, I recommend Smarthotel Tromsø for a convenient and satisfying stay.
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