Actually this hotel is already quite old especially on the facilities like pool , gym is really old. But I can see that renovation is on going , even lobby is now partially close
But room is considered clean :)
Staff very friendly :)
Location a bit far from center but it’s ok with taxi
Everything was perfectly fine! I was just a bit shocked that the local beer bintang cost 12€. Even without the service fee of 2€. 10€ is far to much.
But the staff was very friendly and helpful with everything.
Spacious room, clean, good water pressure, located next to main road with shops all around the corner, welcoming customer service…great choice to stay in Medan overall!👍
1st time staying there..
Like the location.. near to Berastagi Supermarket and eatery.
Security was top notch.
Love the Blue Bird taxi standby ....
Front desk is very professional..
Cleanliness of Housekeeping is good and efficient
Facility is decent, room for improvement on keeping and maintain the place...
Only upset during the stay was the restaurant... Service not top notch to brand name..
Opted for the pre dawn / Sahur breakfast... Very much disappointment on selection, quantity and quality.
Top up very late.. n the egg station.. need to let the staff go for training..
Weekend rate is expensive compared with weekdays. Unfortunately there is no swimming pool or gym. Suitable for travellers who wants convenient around the city. For the price - yes i will return to the hotel again. Thumbs up.
Clean and new facilities
Very nice view
However the service is below average, Escape rooftop restaurant service is quite poor
Concierge service is bad not enough staff
Reception staff service is extremely slow
When you stay at PURNAMA BALIGE HOTEL in Balige, you'll be in a national park, you'll be a 3-minute drive from Lake Toba. This hotel is within the region of Museum Huta Bolon Simanindo and Parapat Wharf.
Enjoy recreational amenities such as an outdoor pool and karaoke. Additional features at this hotel include complimentary wireless internet access and concierge services.
At PURNAMA BALIGE HOTEL, enjoy a satisfying meal at the restaurant. A complimentary local cuisine breakfast is served daily from 7:00 AM to 10:00 AM.
The front desk is staffed during limited hours. Free self parking is available onsite.
Make yourself at home in one of the 21 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and bidets. Conveniences include desks and electric kettles, and housekeeping is provided daily.
The hotel was beautiful and the employees were very accommodating. Me and my fiance stayed there a week and we loved it. The room service was prompt and the food was excellent! I'd definitely stay there again.
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9.2/10
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GGuest UserGrand City Hall Medan Hotel – A Warm and Memorable Stay in Medan
My recent two-night stay at Grand City Hall Medan Hotel during Ramadan turned out to be a delightful experience — one that combined comfort, convenience, and exceptional service.
Service and Hospitality
What really stood out to me was how the staff went above and beyond to ensure our comfort. On our last night, we ran into a bit of trouble — the AC in our room suddenly started making loud noises in the middle of the night. Not exactly ideal when you’re hoping for a peaceful rest.
But here’s what impressed me: the hotel staff handled it so well. They responded quickly, offered us a new room without hesitation, and even helped us pack and move our belongings. It’s rare to see that kind of care and attention, especially in the middle of the night. Thanks to their swift action, what could have been a frustrating night turned out to be just a minor hiccup — and we were able to get back to a restful sleep without much trouble.
Hotel Design and Amenities
The hotel itself is beautifully designed — modern yet inviting. We stayed in one of their Japanese-style rooms, which turned out to be a real highlight. The room had a peaceful Tatami area, adding a lovely touch of authenticity. It felt like stepping into a little corner of Japan — perfect for relaxing after a long day. Plus, the Jacuzzi in the room was an amazing bonus — just what we needed to unwind.
Ramadan Dining Experience
Since we visited during Ramadan, the hotel’s thoughtful approach to accommodating fasting guests was a real plus. Their Sahoor menu was fantastic — delicious, filling, and full of variety. It felt like they genuinely cared about making sure we had a satisfying start to our day.
In the evenings, their iftar session was another standout. The setup — both indoors and outdoors by the pool — created a relaxed yet festive atmosphere. The menu was well-curated, offering a range of tasty dishes at a reasonable price. To top it off, their lobby café offered complimentary tea, coffee, and small iftar snacks every afternoon — a thoughtful touch that felt incredibly welcoming.
Location
Being right in the heart of Medan was another big win. Whether you’re exploring the city’s vibrant food scene or heading out for business, the hotel’s central location makes everything easily accessible.
Room Cleanliness and Maintenance
While the room itself was clean and well-maintained, I felt the bathroom could have used a bit more attention — perhaps a deeper clean to really match the otherwise high standards of the hotel. That said, this was more about my personal preference for spotless surfaces than any major issue.
Ambiance and Atmosphere
One interesting thing I noticed was that the hotel seemed to attract a well-dressed, elegant crowd — it felt like a place where Medan’s esteemed ladies and gentlemen regularly gathered. There was an air of sophistication that added to the charm.
Final Thoughts
If you’re looking for a hotel that offers more than just a place to sleep — one that makes you feel welcome and well-cared for — Grand City Hall Medan Hotel is an excellent choice. From the inviting Tatami room and Jacuzzi to their thoughtful Ramadan touches and top-notch service, this hotel truly made our stay memorable.
I’d definitely recommend it — and I wouldn’t hesitate to stay here again the next time I’m in Medan
BBroeryI used to stay here during my golfing days more than 10 yrs ago. This time I came alone.
The shower is erratic, flow haywire, No Live music at Lobby Lounge, Karaoke is Closed, and my room is facing the pool,so Noisy and Loud at New year 31/12 celebration.
TV channels adequate, coffee Tea r good.
Breakfast, average and boring.
GGuest UserThe hotel was beautiful and the employees were very accommodating. Me and my fiance stayed there a week and we loved it. The room service was prompt and the food was excellent! I'd definitely stay there again.
LLynn99I recently stayed at the Samosir Cottage on Samosir Island from November 29 to December 1, 2024.
The room was spacious, a significant plus. However, the toilet area required attention, with ants present, as mentioned in previous reviews. While this was acceptable for me, it's an area for improvement.
What truly impressed me was the exceptional service from the receptionist. They clearly explained options and kindly upgraded us to a bigger room. Their helpfulness and professionalism made a significant difference in our stay.
We booked two deluxe rooms, but the first room had a smoke smell, prompting us to request a change or upgrade.
Overall, while there's room for improvement in bathroom maintenance and mattress covers, the Samosir Cottage's spacious rooms and excellent service make it a solid choice for those visiting Samosir Island.
Rating: 3/5 stars
Recommended for: Spacious rooms, excellent service
Areas for improvement: Bathroom maintenance, mattress covers”
DDelon EnrilsenThe Deluxe twin bed room that I got was not the same as the pictures on Trip.com. The pillow cover and the towels looked like they have been used for many years. The room is definitely not typical for 4-star hotel. The included breakfast was good. I just wished that the photos are of actual room so I could have made an informed decision.
Nnhi97we have a short stay here. the room is tidy and clean. for the price, the room was suprisingly nice and comfortable, its just there is no place to put your toiletries in the toilet. the room check in also a tad bit slow , would suggest to improve on that part. overall we have good stay here.
GGuest UserEverything was perfectly fine! I was just a bit shocked that the local beer bintang cost 12€. Even without the service fee of 2€. 10€ is far to much.
But the staff was very friendly and helpful with everything.
MMrJonoWorth it, strategic location near night coulinary place… selat panjang street, semarang street. Clean and comfort room.. with cool aircon. Definitely will stay here next time.😍👍
GGEORGIOSThe better rooms have floor-to-ceiling glass window with nice views of the city. Rather quite, very good mattress. The breakfast is excellent.
HHiro travelThis is a good inn. I stayed in a single room, a bus, a room with a toilet 80000. The inn was large and the inn was in contact with the lake, so it was good to swim every day. The downside is that there are many insects. The shower is shared and only water comes out. Nothing, it was really cold, it was noisy at night, and when I was sleeping, I fell on the roof of the totan, fruits, wood fruits, and there was a great roar.
but i recommend it.
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