Apartments in Mazovia, Poland

The hotel is located right opposite to the Warsaw Central station, so it is very convenient for those who need to catch a train. Check-in was quick and the staff was polite. The fact that the hotel rooms are located on the higher floors of the building give customers an opportunity to look at Warsaw from a spectacular angle. The breakfast offers a decent variety of food and drinks. The room itself is of decent size but the interior is a bit aged and requires some new decorations and design. In light of the fact that there are several much newer 5-star hotels in downtown Warsaw, this hotel needs to seriously step up to keep itself competitive in the game.

on the first night of my stay, i was assigned a room designed for disabilities without any notice. since it was late and i was exhausted, i didn’t think much of it, but i noticed something felt off. next evening, after taking a shower, i realized the entire bathroom was soaking wet and extremely slippery that i almost fell. then i was checking my booking receipt, i noticed the room i booked was supposed to have a different bathroom layout. when i raised this issue with the front desk, they admitted that due to overbooking on the first night, they had reassigned me to a room for disabilities without informing me. this design is clearly unsafe for someone unfamiliar with it, and the hotel staff showed no sincerity in addressing the issue. what's worse, they didn't even offer an apology. instead, they simply asked me what I wanted. this is unacceptable—they failed to inform me of the room change on the first night and didn’t take responsibility when I brought it up. eventually, after I insisted, they upgraded me to their best room and offered two days of complimentary breakfast. however, all of this only happened because i demanded it—the staff showed no initiative. they really need better training. the first photo shows the fruit they sent as an apology. and the second, third photos shows the conditions of bathroom for disabilities. 第一晚入住時，已經很晚了，酒店人員在沒有通知我的情況下，給我安排了一間傷殘人士的房間。 由於太疲倦了，所以只是感覺房間怪怪的，但並沒察覺有什麼問題。直到第二天晚上，洗完澡之後，整個廁所也是濕的，我差一點就要滑倒。 再看看之前預訂時的收據，發現房間的廁所根本不應該是這個樣子，繼而我到酒店大堂理論，他們才告訴我，因為第一天晚上時候，訂單太滿了，所以才為我安排這樣的房間。 可是你要知道，這樣的設計，正常人洗澡，是真的很容易滑倒。他們不但沒有誠意的道歉，只是詢問我想要怎樣。 說實話，這難道不是酒店的問題嗎？第一天並沒坦白這不是我原本所訂的房間、繼而我發現後，亦沒作出任何相應的措施、道歉。 最後在我要求下，他們給我換了最好的房間，另外給我送了兩天免費的早餐。不過，這通通都是我要求的，酒店人員真的有需要再培訓。 第一張照片是他們賠罪送的水果。

A top choice hotel in the center, offering kid-friendly zone.

Good location, clean & comfy beds...but was cold & no drinking water was left for us in the room.. Communication is not good, sent email a week prior our stay but never got reply to my email .

We really spent a perfect time in this hotel! The room was big enough, and we really enjoyed of our bed. Bed in this hotel it’s something unbelievable! Super comfortable and huge! Definitely will come back again. We want to say big thanks to supervisor Zuzanna! Super kind and helpful person. I wish to every company a person like she. Without this people like Zuzanna the hotel service will die

This is the best hotel in the area. The environment is very good and the facilities are complete! The rooms are also large, and the breakfast variety is also very rich. Recommend to stay! ! ! ! ! ! ! ! ! ! !

Convenient location, right in the city center with the view of the city landmarks. Friendly staff and good breakfast. The only disappointment was the swimming pool/ sauna rules which are not specified while making a booking on trip.com. We came to find out that the pool is only accessible for one hour per guest and additional time must be paid extra and cannot exceed 3 hours per day.  In addition, an advanced booking must be made in order to use the pool and spa facilities. These restrictions should be transparently stated as the inconvenience left us with a feeling of mis-advertisement, which is a shame for such a nice hotel.

It's located in a corner of a district lined with skyscrapers. It's a bit of a walk from the subway and tram stations, but you can access it directly by bus. The room was very new and beautiful, and I was incredibly excited the moment I entered. I think I would pay twice as much to stay in a hotel of this class in Japan. I was able to stay in a great hotel at a reasonable price, and it became a wonderful memory! Thank you!

The hotel is only remembering its glorious days. The rooms are grand, but have no more mini bars. The size of the bathroom a bit compensate it. However, the hair dryer can be used only with an open closet doors, giving a feeling like being in a closet and sweating from the heat of the hair dryer. The breakfast is ok, but the surrounding is so shabby, literally asking to have the breakfast fast and leave. The surrounding of the hotel is like in the middle of nowhere. We chose it because of the swimming pool, but at the end used only the gym that was very well equipped. To sum up, next time we would chose rather more updated hotel without a pool than this one that is very shabby in our opinion. Also, we will NOT BOOK via TRIP because we got tricked this time by apparently receiving a special price for our search with all the settings, but that was a TRICK!!! The prize didn’t include breakfast, so at the end we paid a way more than the original offering: paying extra 25 Eur per person x 4. The breakfast is not worth it 25 eur at this hotel. Also, TRIP kind of booked for as the rooms for smokers. Thanks to the reception, they have double checked it with us when we arrived, so we got the non-smoker rooms. Though, they forgot to ask about the breakfast leaving us with the unpleasant moment next morning.

Room is modern with big windows. But the bed is not comfy. Only 3 in 1 shampoo is provided. Breakfast is considered good in Europe. Around 4 selection of hot food, a section of salads, a good selection of cheese, bread and a wide spread of fruits. Noticed many business travellers stay here. Hotel is opposite the main train station, with some walking. Hotel is also near the mall. Will recommend.