Apartments in Canton of Valais, Switzerland

Trip.com did not state the linen fee charges per person on their website. When I arrived I was shocked that a 4CHF per person per night has turned in a 78 CHF payment which is a huge discrepancy. However, it took me about 2 hours and I resolved this with the service reception of Alpen. There is no main reception in this lobby but the service providers were superb. The room is amazingly spacious and clean and it was an overall lovely stay thanks to the great service and comfort of the room.

We stayed in the first floor apartment in this brand new building. The apartment which accommodates six guests, covers the entire first floor. The apartment is surrounded by balconies and a huge terrace directly facing the Matterhorn. Two bedrooms and the kitchen/dining overlook the river. The sound of the river is really seductive! The third bedroom overlooks the terrace and has a huge modern ensuite bathroom. The apartment has been done to an extremely high standard. The kitchen is huge, modern and well equipped. The three bathrooms have been done with modern design and tasteful finishes. There is a washing machine/dryer in the apartment which is extremely convenient. The location of the building is very central with easy access to the train station and all touristic and sports attractions. Many restaurants are within meters away. Our stay was made most comfortable by the constant attentive service provided by Ms. Alessandra who takes extra care and does not spare any effort to make her guests enjoy a memorable vacation. Highly recommended.

We came to choose La Vue as an alternative to hotels in Zermatt as we were 3 couples interested in traveling together. The self-appointed “Luxury living” has great reviews and a nice marketing (website) that looks attractive but leaves a lot of inconvenient FACTS aside…: To start with: there are very limited views (“La vue” in French) from the building of the Matterhorn contrary to many pictures and most other hotels in Zermatt. Secondly, the location is on the opposite side of town from all gondolas or lifts to the slopes: it is made worse by the fact that you have to climb a steep and long (400 yards) street, followed by a tunnel and 2 elevators before you can be back into your room: if you don’t mind the first time coming back from a long skiing day, it gets old after a few outings even to go for dinner down to the main street…Of course, that “detail” is not stated anywhere on the brochure or website and you have to be there to realize it.Lst but not least, the building is sitting above a major school with loud children and teens screaming at every break between classes...Worst if you are in a unit facing town...!! Although the recently (2012) built building features simple but tasteful design and style as far as the 3 bedrooms apartment was concerned, the shared amenities (reception, Spa, lounge …) are quite limited and fall short of Luxury standards: the indoor Jacuzzi is small and serves as a pool (unlike the generous size real pools that other hotels that we got to visit (modern like the Omnia, Cervo, or older establishments like Mont Cervin Palace etc…).There is no gym or work out / biking machine and the Massage team and menu are quite limited and overpriced ( I actually went for a massage at the Mont Cervin Palace Spa with amenities that are of decent size with great, international team of trained masseuses and a dedicated Manager… As far as Help/ Service is concerned, this “Luxury living” falls short again: front desk help has patchy hours ( when not smoking outside), most of the times nobody was there at standard hours and we had to deal with at least 6 different ( young/ inexperienced) agents over our 7 days stay…Except for Daniel, their English and knowledge was at best sketchy and their attitude not so great…If nobody is there, you then have to call the main hotel reception (Julen group) for remote (and delayed) assistance. The “cinema” movie room was stacked with storage stuff that blocked a third of the room and we were told that they don’t offer any DVD movie library, you just have to bring your own content… The only redeeming features at la Vue for us was a very abundant and quality breakfast served in room at the time of your choosing. When we went to the Omnia Hotel for a fine dinner, a few blocks away, we discovered an incredibly friendly and helpful reception staff even to outside guests, a great library/lounge bar/ area, an impressive pool and jacuzzi facing real Matterhorn views , and , of course, our dinner at their r

+++ Super spacious and clean

Staying at this hotel is always a delight, thanks to Nara! She is always there, morning and night, with a warm smile and unparalleled dedication. Communication is seamless and direct through WhatsApp, making everything effortless.Nara is the expert who makes you feel at home, the reason you return time and time agai, with her amazing team. The facilities are incredible, and the residences are luxurious and fully equipped, offering every comfort you could imagine. This place truly sets the standard for hospitality. Highly recommended!

Trip.com did not state the linen fee charges per person on their website. When I arrived I was shocked that a 4CHF per person per night has turned in a 78 CHF payment which is a huge discrepancy. However, it took me about 2 hours and I resolved this with the service reception of Alpen. There is no main reception in this lobby but the service providers were superb. The room is amazingly spacious and clean and it was an overall lovely stay thanks to the great service and comfort of the room.

We stayed in the first floor apartment in this brand new building. The apartment which accommodates six guests, covers the entire first floor. The apartment is surrounded by balconies and a huge terrace directly facing the Matterhorn. Two bedrooms and the kitchen/dining overlook the river. The sound of the river is really seductive! The third bedroom overlooks the terrace and has a huge modern ensuite bathroom. The apartment has been done to an extremely high standard. The kitchen is huge, modern and well equipped. The three bathrooms have been done with modern design and tasteful finishes. There is a washing machine/dryer in the apartment which is extremely convenient. The location of the building is very central with easy access to the train station and all touristic and sports attractions. Many restaurants are within meters away. Our stay was made most comfortable by the constant attentive service provided by Ms. Alessandra who takes extra care and does not spare any effort to make her guests enjoy a memorable vacation. Highly recommended.

We came to choose La Vue as an alternative to hotels in Zermatt as we were 3 couples interested in traveling together. The self-appointed “Luxury living” has great reviews and a nice marketing (website) that looks attractive but leaves a lot of inconvenient FACTS aside…: To start with: there are very limited views (“La vue” in French) from the building of the Matterhorn contrary to many pictures and most other hotels in Zermatt. Secondly, the location is on the opposite side of town from all gondolas or lifts to the slopes: it is made worse by the fact that you have to climb a steep and long (400 yards) street, followed by a tunnel and 2 elevators before you can be back into your room: if you don’t mind the first time coming back from a long skiing day, it gets old after a few outings even to go for dinner down to the main street…Of course, that “detail” is not stated anywhere on the brochure or website and you have to be there to realize it.Lst but not least, the building is sitting above a major school with loud children and teens screaming at every break between classes...Worst if you are in a unit facing town...!! Although the recently (2012) built building features simple but tasteful design and style as far as the 3 bedrooms apartment was concerned, the shared amenities (reception, Spa, lounge …) are quite limited and fall short of Luxury standards: the indoor Jacuzzi is small and serves as a pool (unlike the generous size real pools that other hotels that we got to visit (modern like the Omnia, Cervo, or older establishments like Mont Cervin Palace etc…).There is no gym or work out / biking machine and the Massage team and menu are quite limited and overpriced ( I actually went for a massage at the Mont Cervin Palace Spa with amenities that are of decent size with great, international team of trained masseuses and a dedicated Manager… As far as Help/ Service is concerned, this “Luxury living” falls short again: front desk help has patchy hours ( when not smoking outside), most of the times nobody was there at standard hours and we had to deal with at least 6 different ( young/ inexperienced) agents over our 7 days stay…Except for Daniel, their English and knowledge was at best sketchy and their attitude not so great…If nobody is there, you then have to call the main hotel reception (Julen group) for remote (and delayed) assistance. The “cinema” movie room was stacked with storage stuff that blocked a third of the room and we were told that they don’t offer any DVD movie library, you just have to bring your own content… The only redeeming features at la Vue for us was a very abundant and quality breakfast served in room at the time of your choosing. When we went to the Omnia Hotel for a fine dinner, a few blocks away, we discovered an incredibly friendly and helpful reception staff even to outside guests, a great library/lounge bar/ area, an impressive pool and jacuzzi facing real Matterhorn views , and , of course, our dinner at their r

Staying at this hotel is always a delight, thanks to Nara! She is always there, morning and night, with a warm smile and unparalleled dedication. Communication is seamless and direct through WhatsApp, making everything effortless.Nara is the expert who makes you feel at home, the reason you return time and time agai, with her amazing team. The facilities are incredible, and the residences are luxurious and fully equipped, offering every comfort you could imagine. This place truly sets the standard for hospitality. Highly recommended!