Hakone Apartments

Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.

I was seeking a ryokan with private onsens and the willingness to accommodate my primarily vegetarian dietary habits. I chose Hakone Gora Byakudan and was extremely pleased in every single way. We were a little on the early side (around 2:00 in the afternoon) when we asked someone at an information desk by Gora Station to please call the ryokan and ask if they could pick us up (as we had been instructed). Within 5 minutes we were picked up and brought to the beautiful ryokan, removing our shoes upon entry. The room was fantastic. We were in ”hako”, just off the lobby. The space was perfect! And we loved the privacy of the onsen. Both dinner and breakfast were served in a small private dining room. They indeed served me a vegetarian meal with many courses. My husband had some meat or fish in his meal and they provided us each with separate printed out menus. It was truly fantastic!

Pleasantly surprised by the large room we got, with an enclosed balcony overlooking the lush green valley. Spacious bathroom. Clean room. Excellent onsite onsen - enjoyed the experience. Lovely dining areas and sushi restaurant. Free pickup from Odawara Shinkansen station (45 min ride to hotel). Hotel offers free dropoff and pickup to local train station so you can comfortably take the cable car to Lake Ashi. Highly recommend the cable car, boat across Lake Ashi and Hakone's open air museum.

This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!

On Friday, I had a break, so I hurriedly booked a plan for staying without meals. It is a mountain room in the pond building, within １ Person １ 10,000 yen. In the evening １７ I arrived at half past half, but the shops near Hakone Yumoto Station were almost closed. The correct answer was that I was procuring side dishes in the basement of the department store in Shinjuku. The convenience store was open. There are liquor stores and Lawson near the inn. The garden was an invisible room, but it was wide 々 and the scenery was good and I could see the mountains. The cleaning was well done. The futon is a style that you lay yourself, but I was grateful that you were prepared for a split, plate, and glass, probably because of the consideration for guests staying without meals. Coffee and tea were also set. It was good that the large communal bath and the bath in the room were both hot springs. The room was a unit bath, but I didn't really care. The next morning I took a walk in the large garden. I was able to relax. Hakone Yumoto is close to ８０ minutes from Shinjuku, and I think it is an affordable plan for train fares and accommodation plans for inns of this class. I want to go to stay again when I have time.

We stayed at the Hakone Hotel as part of a tour group. We had a spacious twin room with a view over the garden and part of Lake Ashi. The room spotlessly clean and was very comfortable. We had a comfortable chair and a comfortable 2 seater couch as well as comfortable beds. In the morning we had a beautiful clear view of Mt Fuji from the grounds of the hotel. We had a delicious included dinner at the hotel as well as a good buffet breakfast. There was a capsule coffee/tea maker in the room that I tried with Earl Grey Tea which was a bit strong for my taste.

If you are visiting Japan for more than a few days you must have a Ryokan on your bucket list – here we were greeted with a traditional tes reception and departed with memorable gifts – our room was full on Japanese down to the futons and the miniature table and chairs – there was an open veranda with a private onsen (built for two hot spring pool) – great for early morning wakeup and relaxation before sleeping – the food was divine – the table spread with many dishes of delicious offerings – I can’t say enough here – the Ryokan was established 140 years ago and served travellers on the dusty road to Tokyo – there are still some of the original rooms preserved – a large public onsen (study the etiquette before taking a dip) and a sizable garden to wander around and work off the breakfast – we were there for four nights in an area full of places to go and see and I regret we did not use some of the time to just relax and enjoy the experience – as you can see we loved this place – if there was a six I would gladly give it.

The soundproofing effect of this hotel is very good and the room was very quiet, which allowed me to have a good rest. The service attitude of the hotel staff was very good, warm and thoughtful, and made me feel very welcome. The location of the hotel is also very good, with convenient transportation and many attractions and restaurants nearby. All in all, I like this hotel very much and highly recommend it!

This hotel is a bit hard to reach by public transport. There is a bus that stops closeby, but there is also a train, however, after that you have to walk for 20 minutes and the road can be quite steep in some parts. In the vicinity, there are some convenience stores and restaurants. The town of Hakone is beautiful and located close to mount Fuji. We had a lovely ryokan-style suite with twin beds. Everything was very clean and comfortable, including the pillows. Breakfast is buffet-style and offers both European and Asian food. There are both a public onsen and a private one. Staff is very friendly and speaks English very well.

We really enjoy our stay at this hotel, we spent 2 nights and we wish we can spend more time too. The villa size is big for family of 4, there is in room onsen and  sauna as well. The kitchen is fully equipped and there is also BBQ at the balcony. There is free car park on site and I love the fact there is a spa centre which we really want to try but I was unable to book as they only take reservations by phone, I wish they could have other way to book 😭 But overall we love it and will give it 10 out of 10