I really wanted to like this place, right in the middle of the old town with large rooms by European standards. But when the manager threatens to call the cops and makes your sister-in-law cry based on a booking error, well you can only rate it one star. We were two families. My sister-in-law had a family of 5 and booked one of the rooms on ******* that had 2 double beds and a couch. ******* only let her enter 4 guests, which she figured was a limitation of how ******* worked. In any case, it didn't matter, as my family of 4 had booked a different room with the same number of beds, but which definitely slept 6, so we could take an extra person. Fast forward to check-in. When the manager asked my sister-in-law how many people she had, she said 5, at which point he went ballistic. He started calling her a ”f***ing American”, told her to get out of the hotel, and threatened to call the cops. It took several f-bombs later and a bit of help from the rest of the staff (which seemed dismayed at the manager's behavior), until he let her stay. At this point she was in tears. Completely abhorrent behavior. That manager needs a new profession. OH, and everything the review below said about the heat is 100% true. The building is designed like a greenhouse with a big open atrium with skylights at the top. This traps the heat in the building and sends it to the top floor. If you are unlucky enough to have the top floor rooms like the Stadtturm, you will bake. The highs during our stay topped out at only 80 degrees, but you can't get the heat out of the room with one tiny window. They might even promise you a portable air conditioner, but they don't vent it, so it just spits cold air out the front and hot air out the back, for no net gain. NEVER stay on the top floors in the summer here.
Outstanding
11 Reviews