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We booked a Panorama Deluxe room for 3 nights, checking in on Sept. 20th. The property is centrally located along the train station and features a parking directly connected by elevator. The “piece de resistance” of this tall building is clearly its stunning view on the town and surrounding mountains. We were lodged in room 1104 on the 11.th floor which is the top floor featuring rooms, as the 12th accommodates the lounge/restaurant where breakfast is also served. Curiously, the hotel doesn’t have a lobby in a traditional sense: the concierge & cashier counter can be found in a small separate office on the basement and the elevators to the rooms are located in a small hall, across a glass door, which opens directly on Brunecker Street. Access security to the floors being managed by room key-card, you can enter/exit the property and the parking with no contact to any staff at all. Our room was a corner one, rather large, beautifully architected and nicely furnished in a contemporary metropolitan style. From virtually any point of the room (bathroom included) it was possible to spot some additional detail of the stunning panorama. The room was comfortable and quiet (in spite of the near busy train station), breakfast was good and we definitively had a very good time here in Innsbruck.

My husband and I stayed 3 nights in a deluxe room with Mountain View’s it was super clean and very spacious. The staff couldn’t do enough for you Jonas at reception was just amazing and so so helpful 👍 We had a few drinks down at the bar and the staff there were always ready to help even though it was a busy weekend with the ski jump competition all the staff were amazing love this hotel. We didn’t have breakfast there but I’m sure it would of been good. The hotel is only like a block or two from the train station so that was another plus and to walk to down town Innsbruck was an easy stroll. Went to the ****** but it wasn’t a winner 😩😩😩 Will definitely stay there again if in Innsbruck 👍

It's some distance from the train station, about a 15-minute walk, but very close to attractions, including Golden Roof/North Chain Cable Car Station/Rainbow House, etc. The hotel is connected to the university. There is a swimming pool and Sauna on the top floor, and the gym next door can also be used. Breakfast is rich, from 6:30am to 10:30am on weekdays, and extended to 11am on Sundays If you do not buy an Innsbruck card, the hotel provides a 10% discount coupon for the cable car (limited to 2 nights or more, please consult the front desk)

Nice hotel but staff could be a bit more welcoming. At least a smile and use our names. The room was clean and pleasant. Quiet. Good comfortable bed with a great view to the mountains. Had dinner one night which was quite yummy and staff were prompt and friendly. Would have liked to sit outside in the small court yard but is stinks due to the smokers. This is an issue with most hotels we stayed in, no place outside to enjoy for non smokers. Great location with easy 5 min walk to city centre.

Good stay, were there for a game in the Tivoli Stadion and for that it was perfect as it is only over the street near the stadion

We really enjoyed our 2 night stay! The view of the mountains from our quad room was gorgeous- and we appreciated that the beds were spread between two rooms to allow some privacy. The bathroom was modern and spotlessly clean. We enjoyed the sauna and infrared sauna on the top floor. Breakfast was great - probably our favorite hotel breakfast on this 4 week trip. Lots of great options and I particularly remember the delicious jams. Very centrally located - highly recommended!

Unexpectedly good. I am used to the monotonous light gold or gray decoration of chain hotels, and the decoration is simple. When I first entered this hotel, I was not used to the pink and blue everywhere. I was worried that the pleasing design would reduce the service quality. As a result, it turned out to be the most comfortable hotel in the 12-day business trip. The room was very clean, cleaned and changed towels every day. Water and capsule coffee were replenished every day. Shower gel, shampoo and body lotion were not bad, with natural plant fragrance. I booked it on the second day of my stay, and they also helped to coordinate the room without changing it, and gave me a city card that can be used for public transportation. The location is not far from the main railway station, the old city commercial street, and the inn river area in the north. It is very convenient. Sit in the small garden for a while, order food and drink, and the service is very thoughtful. I went through a lot of trouble for my own travel, and this trouble is worth it. I also want to praise Ctrip. This time I found that Ctrip’s overseas business is so extensive, and the time efficiency of hotels, air tickets, and trains is quite high. It’s just that renting a car is too expensive.

The hotel has an excellent location in Innsbruck. Everything can be easily reached on foot or by public transport. The staff at reception is super friendly, attentive and helpful. However, the breakfast area and the service staff there are critical. On Sunday an hour before the end of the breakfast buffet, yawning emptiness was the order of the day. Not only was the service staff missing, there was also a lack of food. There was no more bread, no toast, only 3 rolls, there were no Danish pastries or croissants. There were no vegetables such as cucumbers, peppers, etc. There was only jam and honey and packaged Nutella. The rest of the jam was empty. Egg dishes and Co were available, but cold. On top of that, the service staff from breakfast was rude and unfriendly. The young ladies were audibly arguing in the open kitchen area and complaining about the guests. Guests' requests for bread, cheese, etc. were only dismissed with ”we don't have it, it's over”. The inappropriately awkward tone of voice and inability to accept negative customer feedback made the atmosphere very uncomfortable. All in all, the breakfast for a 4* hotel, with quite stately room prices, can only be rated as unsatisfactory. The shower in the room also had to be complained about, since the shower head was heavily calcified and almost no water came out. The exchange by the caretaker worked well. Only the hose was too short to be able to use the wall bracket. So you had to shower by hand in the sloping roof. Hotel room #503 was beautiful and reasonably spacious for a deluxe room. With a small balcony (very nice) at the back and with a wonderful view of the Nordkette.

The overall positive reviews for this property are difficult to rationalize following a recent stay here. This is really a three star hotel and the experience was disappointing for the price. While rooms in this part of the world are frequently small, our standard double room was barely large enough for two people with bags to move around comfortably. Furthermore, the bathroom is minuscule, and there is no real privacy for occupants given that the only thing separating the bathroom from the sleeping room is a sliding glass door that does not fully close. There are few amenities in the bathroom, and only refillable shampoo was provided in the shower, no soap or conditioner. A request to the front desk for either of these items was met with a terse reply from the rather gruff staff member that this is all they offer. Air conditioning cooled the room quite effectively, but the front desk informed us that the set point function was not enabled and that we could only control the temperature and fan speed of the output, which meant that we needed to either keep it on all night despite the room already being cold, or to shut it off entirely. The room and main floor common areas were very clean. Assistance was also lacking for a purported four star property. We checked in an hour before the room was ready and were allowed to store our bags for that time, but when we returned to the hotel a few hours later not only had the bags not been delivered to the room, we were given a key and directed to their basement storage locker where we were instructed to retrieve the luggage ourselves. The front desk did not appear to be busy at that time so I assume this is standard practice. The hallways were rather noisy until later at night, and the walls were thin with noise from neighboring rooms as well. The location is central and very convenient for walking or public transport, but the hotel faces a busy street. Internally facing rooms like ours were in close proximity to an adjacent outdoor restaurant and alleyway. Breakfast was a relative bright spot, although we found this to be no better than at most hotels in similar categories, and there were no made to order options. Attendants here were prompt and courteous, however they really only cleared dishes and did not serve anything. All considered, and even accounting for the various nuances of similar properties in this region, the Maximilian did not feel like a highly rated hotel, and the overall experience certainly did not come close to reflecting the lofty nightly rate, nor the strong review ranking we all see here.

I stayed at Hotel Binders for six nights. It is very centrally located and can be easily reached by tram. Very friendly and helpful staff at check-in. My single room on the second floor was very nice and modern. A very spacious bathroom rounded everything off. The breakfast buffet was great. From freshly squeezed orange juice, great coffee, Austrian bread specialties, good selection of cheese and sausage, as well as the possibility of an English. Breakfast were given. Fresh fruit salad and a variety of yoghurts and muesli complemented the selection - it was the perfect start to the day. I will definitely recommend Binders :-)