Hotels With Spa in Auckland Region, New Zealand

The location of the hotel is quite convenient for Chinese people. There is a popular cafe downstairs. I go there every day. Apart from the hardware, everything else is good. I especially praise the two young ladies who take care of the room sanitation. They are clean, tidy and pay attention to customer needs.

It is near the CBD area, it was an old hotel and I got a very old room with renovations ongoing besides it. The hotel was quite full but they managed to change to a much smaller room without renovations noises. My friend book the same type of room but was luckily to get a better room at the newer tower. There wasn’t any option to choose when booking so didn’t realise we are booking an old room at the old tower. The service at the reception was still good and they tried to change to a bigger room for me which I had actually booked but since it was still an old room, I was too tired to change again. Forgot to take actual photos of it as initially I wasn’t thinking of reviewing it since it wasn’t so ideal.

I am travelling with family with kids and elderly. The grand is probably the best central location that you can find in Auckland if you are taking public transport. The pickup and dropoff for Skybus to Auckland airport is a 5 min walk away. The surrounding has plenty of restaurants including japanese & Chinese food. Facilities wise it has a gym and a heated swimming pool which the kids enjoy. Room is clean & spacious. Hotel price wise is on a high but weighing all the plus points, I will book it again for all the reasons above.

The hotel front desk staff were incredibly warm and considerate. The location is excellent, very convenient for transportation, and close to the city center. The room service was very thoughtful; they even helped clean my suitcase. I'll definitely choose this hotel again next time I visit Auckland.

Very friendly staff, very clean rooms - location in Mt Wellington close to Sylvia Park shopping. Did not try the food although the menu prices look very reasonable.

I bought the room voucher during Ctrip's promotion! The price-performance ratio is super high! I want to praise Ctrip by real name! Please cooperate with New Zealand hotels more! Super cost-effective five-star hotel! Although it is a bit messy in the city, a good hotel can really give people a full sense of security! Service: When you check in on the day of check-in, the guy will help you send your luggage to the room! The lady at the front desk was also very enthusiastic. On the day of departure, because the flight was booked at night, the lady arranged to postpone the check-out for two hours when the room was available. She also kindly told us that if the flight was at night, we could check out and take a shower in the gym downstairs before leaving! Hygiene: Overall, the hygiene is very good, and the gym is also very clean. When I went to the gym at night, I found that the staff was cleaning very seriously at more than 10:00 every night. The only flaw was that on the last day of my stay, I found a huge cockroach on the tea cabinet in the room, which was really terrible for me who was extremely afraid of cockroaches. It is recommended to strengthen pest control. Although it is not perfect, I will choose so/hotel without hesitation next time I come to Auckland.

The receptionists Camila, Chloe and Henry were very warm, friendly and helpful. The Executive Lounge was well presented and provided adequate drinks and snacks. The bedroom was spacious and the breakfast had various options. The chef who took the orders was friendly and efficient. The swimming pool was well maintained, however the bathrooms in the change room appeared to be not adequately maintained and cleaned.

Was very happy with the new serviced apartments. Lots of space. Customer service was great. The lady at the reception was very helpful. Definitely will recommend the place to others.

For the extremely low price we paid to stay there's really nothing to complain about. So much parking space close to the hotel entrance so easy to get luggage in etc. Easy check in. Big room. Beds were comfy. Located close to everywhere we needed to be that weekend. Would love to have had things mentioned to us at check in that were listed in the room description on the website such as the breakfast option and shown where the spa was etc Thank you for having us =)

This is a very nice hotel right in front of the beach and the bus stop. The facilities are a little old, but the kitchen equipment is well-equipped and it's a hotel I'd like to stay in for a long time.