Latest Reviews for Al Madinah Hotels

Madinah Hilton
4.6/5131 Reviews
My room was very clean. But my 2nd day my room not tidy up at all even no drink to top up.other than that its ok
Anwar Al Madinah Mövenpick Hotel
4.4/5149 Reviews
Firstly I would like to make very clear that there are two Movenpick hotels in Madinah which some reviewers seem to be mixing up! This one is part of the Accor group and the Movenpick Madina that we stayed in. It is BEHIND the Pullman Zamzam Madinah, which faces one side of the Masjid al Nabawi haram. So it is a couple of roads walk away from the haram on the opposite side to the female entrances to the haram. This is nowhere near five star standard. Due to the poor condition of the bathrooms and room decor I would say three is being generous. Despite its attractive entrance and reception this is a rundown hotel in need of refurbishment, in particular the disgusting bathrooms. The bath, sinks and tiles were old, stained and mouldy. This was made worse by the fact that the housekeeping was very poor. The rooms weren’t cleaned and towels not changed unless we requested this. The actual rooms were ok despite the tired looking furnishings and lack of cleaning. The receptionist who checked us in apologised for not giving us adjacent rooms, but we discovered we did have adjacent rooms, and both were triple rooms. The rooms were quite spacious with comfortable generous sized beds but the TVs had very poor reception and the wifi was appalling, regularly dropping out. The fridges in the rooms were tiny and barely cold. In fact they and the lights turned off whenever we took the key cards out! Because of the hotel location the view out of the window was depressing, a view of the main road. A nice touch though was that as well as a Quran there was a nice prayer mat in each room. On our first morning we went down to breakfast to discover that the female staff had already let some guests have breakfast for our rooms. The head of staff quickly resolved this apologising profusely. In fact apart from this confusion on the first day we found the restaurant staff to be very nice people. They always had a smile for us and the waiters always ready to assist. We were very very disappointed with the very limited cooked breakfast items - there was barely any variety and apart from on one day only vegetarian options. The pancakes were disgusting and tasted like long life ones from packets rather than freshly made. Very very disappointing. But the worst was that there was no fresh coffee!! Only sachets of instant coffee. How is this possible in a so called five star restaurant? There was a big unhealthy selection of pastries though. And the strawberry juice when available was nice. We tried to order room service in the evening on one occasion- the staff member (chef?) who answered the call was rude and told us some of the items were either unavailable or incorrectly described on the menu! On the whole staying at this hotel was a major inconvenience due to its location and at best it is a three star hotel. I would not stay here again.
New Madinah Hotel
4.3/5109 Reviews
The hotel staff is great, I lost my key (card room) in Masjid Nabawi and they didnt even charge me with anything. We can also put the luggage after check out in the safe place. The building is older, but functional. We dont have to wait for the lift because there are 6 lifts for the building alone. I’m shocked that the shampoo and soap is from Brooklyn, which I’ve visited New York in May but no time to visit Apotheke 😩 Near gate of Masjid Nabawi from the hotel is 365. You can choose this hotel instead of Pullman Zamzam if you have strict budget like us. Because the location is not that far from gate 365. This gate is near Rawdah. Ps: I take this photo right before check out. Sorry for the mess
Pullman Zamzam Madina
4.3/5262 Reviews
Easy and thankfully an early check-in, which gave us much needed time to go visit Haram and attend to prayers. I had a 2 bedroom overlooking the haram on one of the higher floors, and it was special. Rooms are generous in size, well appointed with amenities, and 2 baths, which is great when you have teenagers who also need their own space. The hotel was conveniently located to Gate 36 of the mosque (about 8 min walk from door to door) and better for men than women who had to walk a bit further to their entrance. Apparently, the hotel offers shuttle services as well, but we didn't need to utilize it. With government requirements and regulations opening the time we got there, it was getting busier and can only imagine how packed it would be at full swing. Lots of groups and tour buses can be rather overwhelming to get lifts/elevators at times. Plus, with so many nationalities and languages, it was a real treat to try and communicate, so always be patient and have an open mind. Easy to order Uber services or taxi from front of hotel. Starbucks for coffee lovers are also available at lobby. Food/breakfast service was fresh and varied, and we never had issues with the service or the quality. Only issue came into play when I was overcharged at checkin for the room and although I caught it a few hours later and brought it to receptions attention, it took an agonzing number of follow ups and empty promises before it was rectified at checkout. Even then, it was like pulling teeth and nearly made us late for our departure. Although the hotel team tried to be helpful, just bear in mind that the concept of speed and efficiency is not the same as in NAmerica. Overall, I would still recommend this hotel, even as an AllAccor member. I personally wasn't offered any additional benefits which in the grand scheme would not really have made a difference given that we were visiting one of the best places on earth!
Saja Al Madinah
4.5/556 Reviews
Brilliant hotel with Brilliant staff, loved the 3 days we stayed there, location is good. Only a few minutes away from the Mosque, our flight was delayed and we lost our room, but the staff made sure we had a temporary room for a few hours before changing it to an absolutely stunning room, thank you Saja Al Madinah for a wonderful stay, will be staying there in the future
Al Eairy Apartments - Al Madinah 14
2.6/540 Reviews
Very worst hotel ever visited, management has fraud people they try to loot money as it shows Sar 99 on bookings but when we check in they say all charges tax... Etc and room charge is Sar 350 and when we showed booking then he accepts as ”I mean to say tat including tax it will he 145 to 150 Sar”. Anyways we checked in as we were getting late we want to go to Salah,. Now the worst part when we entered room No kitchen, Dirty floor, Very bad condition toilets No hot water at all the geyser never works, Water leaking from bathroom taps and the flushing out from bathroom to rooms. We had to complain the staff and waited till magrib Salah we reached at zuhur Salah time, boz of them we couldn't get fresh and we missed all Salah a d time was waste. Please don't ever take this hotel all fraud and coward staff management. And and finally plumber came to fix and nothing worked and many circus happened nothing CAN BE FIXED, so at last our room was changed was changed and we had to rush to nabawi masjid for Ishaan Salah. AGAIN NO HOT WATER IN ROOMS AND THEIR GEYSERS NVER GRT HEATED LUCKILY I HAD A KETTLE I USED THE KETTLE TO HEAT WATER AND USE HOT WATER FOR MY LITTLE TWINS INFANTS. VERY VERY WORST HOTEL ALL OUR DAY TIME WAS SPOILED BOZ OF THEM AND NEXT DAY WE ALL MANAGEMENT WAS BEHIND US FROM MORNING REMINDERS WHEN WE ARE CHECKING OUT OR WILL CONTINUE TO STAY SO THEY CAN LOOT AND MAKE MORE MONEY..... ALLAH HAS TO GIVE THEM SENSE TO STOP DOING FRAUD AND PROVIDE GUD SERVICE TO THE CUSTOMER AS WE COME WITH ALL GUD THOUGHTS SHLDNT BE DISSAPOINT WITH SUCH FRAUD HOTELS SERVICES NOTE:I'M WRITING THIS BOZ AS WE FACED THE ISSUES HOPE OTHER WHO VISIT OUR MUHAMMAD PLACE SHLDNT FACE SUCH BAD EXPERIENCE, IF STILL HAVE TO TAKE Al Eairy Furnished Apartments Al MADINAH, IT'S UR RESPONSIBILITY TAT U CHECK THEIR GEYSER TAPS AND CALL THEM TO REAIR and then Cann them cleaning then finally they will change another room and by then u get frustrated and adjust to check out. But they are very keen in timings for checkout and loot money they are least bother that u have wasted one full day boz of irresponsible and negligence service. If u delay by 30 mins also they will insult you asking in front of all other guests and come to ur room door keep knocking ur door and speak very loud tone so tat all guest in entire building hear. SO PLEASE KIND REQUEST NEVER EVER TRY OR THINK OF TAKING THIS HOTEL IF UR ADVENTOROUS HAVE MORE TIME CAN GIVE A TRY AND FACE QLL THE ABOVE.
InterContinental Hotels Dar Al Hijra IC Madinah
4.7/5129 Reviews
The hotel location was very convenient! Just 200 meters away from the Masjid Nabawi. Very clean hotel. The pillow, bedsheet and bed were comfortable. Friendly and helpful staff. Really enjoyed my stay! Wifi connection & breakfast was good too. Overall I’m fully satisfied and definitely come back soon.
Crowne Plaza Madinah
4.1/5116 Reviews
Lady Name Reema she deal with me She very nice professional in her job and caring her customer This is my 1st in hotel she try to give best available room and then she fallow everything is ok I feel proude you have staff to care customer I am very pleased and inshallah visit again Thank you so much
Sofitel Shahd Al Madinah
4.7/585 Reviews
Not recommended Stay in another CLEAN hotel. The baby cot is extremely dirty and not to be used by kids. Room type Junior Suite not a regular room The rate includes Full board (buffet) however they sever room service instead and have limited options only 5 4 main course. So if you are staying for 2 or 3 nights You have to eat the same dish 2 times a day for your entire stay. The other 5 stars hotel here server open buffet. Just choose another hotel . Zero value for money Zero service You have to call three times to get the order/service (and it will arrive wrong after an hour at least)
Millennium Madinah Airport
4.4/563 Reviews
The hotel is just next to the airport from where there are direct public buses (bus number/line 400, running roughly every 30 minutes, journey time 20 minutes) to Al Haram. The furniture in the room is a bit aged, but other than that it is perfect for a few nights for exploring the city. Even though it is next to the airport the noise from the planes could not be heard in the room. The buffet breakfast is OK for 1-2 nights.

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Property Information for Tourists

Total Properties79
Number of Reviews2,143
Average Price (Weekdays)€406
Average Price (Weekends)€414