We booked for a 3 night stay for 3 people but had to manage a room for 2, for the first 2 nights.
No apologies whatsoever from the hotel nor a compensation.
The 2 rooms we stayed in during our stay were both badly lit; make up for nights out was a huddle cos the room was quite dark.
A great highlight however is the amazing location and fresh flowers in the lobby that oozed amazing scents.
Everything was simply top notch, breakfast buffet, dinner buffet, the heated pool and and the gym, an amazing stay, can't ask for more.
We're actually planning to return next week.
We left our phone charger behind, so I hope they will read this comment and keep it until we get there.
Honestly, the room was pretty good, quite spacious, quiet, however I had to pay €1.50 when I arrived, I gave €5 to the gentleman at reception and there he gave me the magic phrase, it's good, you won't have need change and leave the rest to me, I was going to leave him a tip but when you see that he is forcing himself to keep the change without giving the customer his hand then it becomes ridiculous
Basic hotel with a pool, our room was in the corner with a little window and a view of the side building next to the train station. Location was good as close to cafes, restaurants and next to the train station. Has a nice lounge and bar to chill. Our room was cleaned everyday but requested some extra pillows at the reception as there were only 2, we were told to come back in the morning, so came back the next day and was told that they’ll bring it up to our room and guess what? It never came! Got fed up asking for it so we ended up sleeping 5 nights with 2 soggy pillows that my husband had to fold so that he could actually feel there’s a pillow under his head.
If you like waiting this place is for you! Whilst most of the staff are friendly, there is a serious lack of urgency in their service. Whether it was checking-in, ordering drinks, or asking for a towel by the pool, you’d always have to wait. This is quite a surprise given the number of staff working - it is unbelievably painful to see plenty of resource around, yet all lack a sense of urgency and ooze inefficiency.
Being a 5* hotel, it had facilities and ambiance but lacked in certain things. The room didn’t have any coffee or tea making facilities. The bathroom was run down and required touch up. Breakfast arrangement were weared! The hot breakfast such as eggs was cooked outside the main area in open, which was cold and one had to bring it inside! Room service lacked efficiency and had to call them few times to get things done.
We loved it here and will return.
Pros
- allowed us to check in early
- room/ hotel was aesthetically pleasing
- tv in the room was modern, so you could mirror your phone and watch films you have downloaded.
- staff speak many languages and were really helpful and friendly. They were always smiling.
-Bed was nice and comfy
-Spa treatment was lovely!
- the hotel is filled with everybody Ronaldo and my fiancé loved it!
- near to mall and many food restaurants in your doorstep
Cons
- we saw a small amount of ants in the room near the bathroom sink but couldn't locate where they were coming from. After I corned the area I don't recall seeing any again.
- Breakfast was nice but if you don't like egg, like my fiancé, it wouldn't be as nice for you. Unless you eat cereal etc. But there was a few options there to choose from. My fiancé is just very picky and too used to the continental breakfast in the UK.
We plan to return
The room is very lively and is the local old town. There is a Shizi Road taxi to the B&B that is not accessible and needs to walk. The hotel is not very easy to find, it needs the help of the locals, and their help is all in need of money. But it doesn't matter. The outside of the home is very common, but there is no hole in the sky after entering.
We enjoyed the Riad, the hospitality and friendliness of the staff. We loved our jacuzzi found in the Marrakech Suite Royale room. The bed was nice and soft, didn’t hurt our backs at all. Could really had more naps 😁
We booked lunch at the Riad after a tour, the tagines were really nice. They don’t taste the same which was good. We’ve tried many mint teas, so far, I liked the riad’s mint tea the most! Keep the good quality up! 😊
The neighborhood where the Riad is, not as clean as the hotel, but the Riad is beautiful and had nice views, pool and is really serene.
We like walking. Walking during the day and night was good exercise after eating street foods from the square. The motorcycles are everywhere but after a day, we got used to it. Nice to see and stayed in a big soul where all the sights and smell come together. Night is very lively in Marrakech! Beautiful place especially at night.
Hotel near Gueliz,Marrakech78.6% of visitors choose this area
MM LAZINA2024.07.14
Everything is good, nothing to say. The staff is impeccable, outstanding customer service. I am very surprised by the quality of management and customer service. The sisters and brothers who are at the reception are very attentive, respectful, always smiling and ready to answer your complaints. Just a little message in their Whaspp group and in a few seconds you will have what you want. Free coffee, Swiss chocolate, breakfast, in short ... nothing to say. Thank you to everyone. I will return in sha Allah.
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66 reviews
9.3/10
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GGuest UserBeing a 5* hotel, it had facilities and ambiance but lacked in certain things. The room didn’t have any coffee or tea making facilities. The bathroom was run down and required touch up. Breakfast arrangement were weared! The hot breakfast such as eggs was cooked outside the main area in open, which was cold and one had to bring it inside! Room service lacked efficiency and had to call them few times to get things done.
LLilyThe room has a bathtub, and because it is not connected, it is very quiet. The breakfast is also rich and very Moroccan. The service is also very good, but it is a bit difficult to find
MMötley NüFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day.
The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
FFarahWe had the pleasure of staying at Riad Jibril during our visit to Marrakech, and what a delightful experience it was!
Our host, Iheb, truly deserves the title of a legend. From the moment we checked in until we checked out, he made our stay memorable. Whilr it may not be a 5-star hotel, it provided a unique and authentic Moroccan experience that exceeded our expectations.
The riad itself, with its traditional architecture, was clean and inviting. The highlight was undoubtedly the serene terrace, a peaceful oasis away from the hustle and bustle of the medina. One evening, we indulged in sheesha on the terrace, a delightful experience that only cost us around 70 MAD. We also had the pleasure of dining on the terrace, where we enjoyed delicious tagines at a very reasonable price of 60 MAD each. The chef's culinary skills were truly impressive. The breakfast served each morning was traditional and homely too!
What made our stay truly special was the warm and welcoming atmosphere created by Iheb and the staff. We arrived as guests but left feeling like friends. We were even befriended by the two adorable resident kittens, Sofia, the long-haired tabby, and Leena, the ginger kitten. Their presence added an extra touch of charm to our stay.
The location of Riad Jibril was perfect, and the camel in front of the money exchange served as an excellent landmark. The riad was on the opposite alleyway, second door, making it easy to find. We especially enjoyed its proximity to Kasbah, near Zeitun Cafe, a favorite spot of ours to visit at night. The lantern-lit terrace at the cafe provided majestic views that made our evenings even more memorable.
AAnjLamCorpuzLocation: very near to the centre and other tourist spots. The area is well guarded as it next to the Royal Palais (which apparently where the royal family resides, you will find guards every corner, and they were all polite. On our first night we were scared at first as we thought the place looks dodgy but it changes quickly as there area is quite popular to other tourist and quite large number of riads could be find in the area.
Breakfast: they served us bread, pancake, honey, cheese traingles, orange juice and coffee -generous amount of milk. They were also kind to provide us moroccan tea in the afternoon but you have to ask (whenask about the fee they say it's on the house)
Massage: they offered very cheap massages comapre to other spa house, the massage lady was very sweet and friendly.
They also offer cheap laundry but my husband lost one pair of his sock.
They also serve other things like dinner (but we opted to eat outside) and ammenities. The only thing that we had a problem with is the bathroom because it does not drain quickly so we have to wait till it drained till the next person can do shower. Overall the riad is a good place, noting about their extra ammenities, friendly staff and its price.
MmoraleswI spent a couple of nights with my wife after doing a country tour. So, the trip was to relax. The place itself and owner were very polite, breakfast was great. But there is always a but. When I booked, the main thing was parking. The description showed parking and that is incorrect. You have to park outside the medina and pay for it (US$5-7/night), then you need to hire a cart person to take your luggage into the hotel (unless you don't kind carrying yourself) About US$2. Since the place was to sleep and relax for a couple night, unfortunately the open floor design spread any sound from the bottom floor to the entire bldg, so if someone wakes up at 6am, for sure you will wake up as well. The site shows handicap accessible. I am not sure if there are rooms on the bottom floor, but you need to climb stairs for the other rooms, no elevator, so, not sure about accessibility. So, again, great location, wife (decorator) loved the decoration, but in my case, I just wanted to sleep in and rests after 2 weeks driving and the noise in the AM unfortunately did not help much. It is a small place so, if you have a family gathering and can occupy the 7-8 rooms, you will love it.
GGuest UserA very good hotel in every way.
The prices for drinks at the pool are excessively high (8 euros for a Coke!!!). It needs to be reviewed urgently!
PpixietreatsThe service is superb! We availed the airport pickup to get to the Riad easily. We arrived around 2100 but they waited for us to serve our dinner. Staff are very welcoming even if it is already late. They even arranged a breakfast pack as we are checking out early. Will definitely return! Special thanks to Ihmad!
GGuest UserStaying at Riad Dada Messouda & Spa was truly one of the highlights of my trip to Marrakesh. From the moment we arrived, every staff member made us feel incredibly welcome almost like being part of a family. Everyone was so warm, kind, and genuinely helpful. One staff member, in particular, felt like a friend from home so caring and attentive.
Even when we had to leave early at 7:00 AM for a tour, they kindly prepared breakfast just for us. I also asked for help a few times, like cutting a honeydew melon, and they always went the extra mile with a smile. You can really feel that they put heart into everything they do.
The riad itself is stunning full of Moroccan charm and beautiful traditional design. The room and all the common areas were very clean, tidy, and well maintained. Everything felt fresh, peaceful, and comfortable.
I chose this place because I wanted to experience something truly local and authentic, and it completely exceeded my expectations. It’s not just a hotel it feels like home.
Highly recommended for anyone visiting Marrakesh!!!
GGuest UserService exemplary. Without a doubt, Michel & Ansa our hosts, went above and beyond in all they do. Our first time in a Riad ( ”home” away from the chaos of Jemma al Fna )- Michel walks with every individual guest the route to take to the Square from Riad Timila. Without this - one could easily get lost amidst the labyrinth of crowded souk passage ways.
Ansa gave us support and assistance in purchasing a Moroccan coffee table ( to be shipped ). Buyers beware - it is an arduous process of negotiation requiring 100% trust !
The Riad was complete with fabulous Moroccan arts and crafts . Remember, all Riads have steps to the different levels.
Breakfast simple and wholesome, dining outside on the sunny rooftop. Dinner available on request which is very convenient after sightseeing all day. In addition, international guests were super interesting to share dinner with.
It is important in Marrakech to take cash as many locations do not take credit cards.
An authentic Riad with very special hosts. Thank you Michel and Ansa.
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