Breakfast NOT good,NOT standart FIVE STAR,nothing beef,nothing olive oil,nothing beef bacon,taste standart,need improved food quality stabdart five star.
Hotel near Tunjungan,Genteng76% of visitors choose this area
DDantan2025.03.17
Our stay at DoubleTree by Hilton Surabaya was nothing short of amazing. From the moment we arrived, we were warmly welcomed, and what stood out the most was their truly personalised service. Different staff members knew our names when we visited various facilities, making us feel genuinely valued and at home.
A special shoutout to Adi and Sophia, who went above and beyond to ensure our stay was comfortable and memorable. Their attentiveness, warmth, and professionalism made a real difference, and we truly appreciate their efforts.
The breakfast was exceptional, offering a wide variety of delicious options that were beautifully presented. Every detail was thoughtfully prepared, making it an absolute highlight of our stay.
We also loved the kids' club, which had well-planned activities to keep children entertained. It was clear that a lot of thought had gone into making it a fun and engaging space for families.
The service throughout the hotel was top-notch, reflecting the high standards of DoubleTree by Hilton. Every interaction was met with warmth and a genuine willingness to assist.
If we return to Surabaya, DoubleTree by Hilton will certainly be at the top of our list. Highly recommended!
I stayed in this hotel for 2 nights. The room was spacious and well maintained event this isn't brand new building.
My initial booking was for 1 night only but after I spent the first night I decided to extend another day with request another room that facing to Jalan Basuki Rahmat. Ms. Fara was helped to find my request and she asking Mr. Reva to showing me some room. They were very nice, friendly and informative. Also I thank Mr. Komarus- the room attendant who really friendlt and well in clean my room, he help to explain the function of AC which is I got confused.
Then the security - Mr. Haryono also nice and informative when I asks about surrounding interesting places to visit and eat.
For Room Service : I ordered Fried Gurame and Pizza , All was good.
The area to improve :
1. Level of hot water need to be better
2. The noisy from AC need to be fix
Other than that all experiences went extraordinary stay ! Thanks Wyndham Surayabaya, absolutely ,I will be back !
Hotel near Tunjungan,Genteng76% of visitors choose this area
CCindy55932025.05.08
Really enjoyed my stay at Swiss-Belinn Tunjungan! The location is perfect—right in the heart of the city and just across the street from a shopping mall. We loved being able to walk around and explore nearby restaurants and street food stalls. It was fun discovering a local market about 10–15 minutes away with some charming souvenir stores. Highly recommend for a convenient and comfortable stay!
Hotel near Dukuh Pakis,Dukuhpakis1% of visitors choose this area
GGeri2025.06.21
Nice quiet hotel with a great view. Nice deco in the room. Had some problems looking for the light controls only to find them hidden at the bedside table. Nice and celegant design but hard to find.
Nice and clean, but for foreigners who don't like noise, sorry, the mosque needs consideration, maybe next time make a soundproof room. Not racist, because I am also a Muslim, but most mosques abroad have sound without a mic/not very loud. Because life needs balance
Hotel near Tunjungan,Genteng76% of visitors choose this area
JJoquin Jie Qin2025.05.17
Great stay! Hotel room was very cozy, bed was just the right firmness and the space was more than adequate. Bathroom is large, though no bathtub. Room even has Netflix alongside cable TV. All essential amenities were provided (shampoo, body wash, shower cap, toothbrush/paste, cotton buds). Hotel reception was great too! Requested for a few items (e.g. comb and sewing kit) which they provided promptly. Does feel like a 4-star hotel in terms of the bathroom aesthetics. However, breakfast was amazing!! The spread they gave is enough for us to taste the different flavours of Indonesia in one buffet. Gym was great too! Overall, really good stay and worth the price.
Hotel near Wonokromo,Wonokromo2.8% of visitors choose this area
MMasha And The Bear2025.01.25
This is my first time staying here and I'm really happy. The room is clean and the food is also quite delicious. Maybe if the hotel added a playground, it would be more fun so the kids would be happy.
The hotel is not very cozy, a lot of fuss, you don't want to come back here. The bed is big and comfortable, but the room is dark and the shower is uncomfortable.
Also, I was the first day in the country and was late for an event, I asked the hotel staff to help me call a cab, I didn't get any help, I had to walk in the rain to another place in an unfamiliar city, as a result I was an hour late.
The location of the rooms is inconvenient, when I tried to leave the hotel I got lost and ended up in some service kitchen.
The hotel looks beautiful in the picture, but if I ever find myself in Surabaya again, I will stay somewhere else.
Very Good
307 reviews
8.9/10
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8.7/10
Very Good
LLeeShinIf you are coming to Ijen volcano, it is recommended to make a reservation. The hotel environment is very nice and quiet, you can have a good rest, and the food provided by the restaurant is also very good. Highly recommended.
WWutLeeThe Westin Surabaya is an amazing hotel, conveniently located right at Pakuwon Mall, making it incredibly easy to access everything you need. The décor is modern and well-maintained, and the rooms are reasonably sized, spotless, and comfortable.
What stood out the most was the exceptional service. The staff were incredibly caring and responsive, especially toward my toddler, which made our stay even more enjoyable. The kids club was a highlight of our trip—my toddler loved visiting it multiple times, giving us parents some much-needed breaks.
If I could suggest one improvement, it would be to extend the kids club hours into the evening, as it would provide even more flexibility for families.
Overall, this hotel offers a perfect blend of luxury, convenience, and family-friendliness. Highly recommend!
RRidzwan_wnI had a pleasant stay at the said hotel. I was given a surprise at my room door by the staffs, bringing me a small cut birthday cake and singing birthday song.
Thing that can improve is the towel, which had a weird smell. Maybe management can look into it. Thank you.
SSyarifah MasturahIt was a very pleasant stay thru out 3d2n. From the time we arrived, all the staffs were sooo pleasant. Clean room with a good view. Plenty of activities to pre occupied our stay as a family . Its worth for my 1hr plus journey up to the resort.
AAlex88Location wise is debatable as you need to see what tour itinerary is.
Because the best location would be central.
But overall its a rather decent hotel
Not a really impressive breakfast but it can get by.
Would not say its worth it.
But the overall vibe of the hotel is pretty good
GGuest UserWent here with my husband and 1 kid under 5 years old. Surprisingly, room is spacious enough for three of us! My daughter favorite part is the lamp that can be controlled through the screen and Bobobox app on the phone.
But most of it, is the view that caught our attention. The ambience is also top notch. The secluded locations + silence and sound of nature 👍👍👍
GGuest UserThe staff in the horizon club were excellent, in particular, Sania was always ready to greet us with a smile and help with our queries. It was a great atmosphere in the horizon club. Breakfast was varied and enjoyable and the hotel has extensive facilities. The pool was not busy and our children really enjoyed it. As others have noted the hotel is dated in places, but staff work hard to keep it maintained. We did have an issue with one of the pillows in our room which was brown due to staining, it wasn’t ideal, we asked for a replacement but the room service put 2 pillow cases on instead. Would definitely stay here again.
CCiauciauHotel’s ambience is relaxing. Ocean is at the hotel’s backyard with huge greeneries, coconut trees, and simply beautiful.
Breakfast spread is not bad, the taste is so so. Swimming pool is infinity style and quite big. There is also gym in the hotel.
Room is small, bed is only 100 x 200 for twin. Separate toilet and shower room which size is in the smallish end. Balcony is quite big so you could sit down and enjoy reading. If you want to go with family, book enough room as there is no extra bed except in suites (sofa bed style).
As it is near the ocean, it could be windy.
You need car/transport to go around as it is not exactly in the city centre.
Good place to relax if you happen to be in East Java.
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