The hotel is quite clean overall, just like Vienna in China. The hotel service is not very enthusiastic, and no one helps to send luggage to the hotel. The hotel has its own beach, and there are not many people because it is off-season. The two nights we stayed happened to be during the New Year, and the hotel also played some New Year songs. The breakfast is a fixed set meal with a lot of food, which can be eaten as brunch. The restaurants outside are basically open very late. Finally, the service of the lady in the restaurant is very good, thumbs up 👍.
Excellent location
A complete hotel but its price is high and it is the station where you get off when you reach the coast
It has swimming pools and it is directly on the sea and there are restaurants in a strategic location and there is a mall that has a Saudi market, a pharmacy, a swimsuit and two barber shops and there is a theater on the beach for all age groups in the hotel and there is a DJ and a beautiful beach
But everything is expensive, the food and the hotel and there is a studio directly on the sea on the ground floor on the beach
Located in Marsa Matruh, a 5-minute walk from Al Awam Beach, Cleopatra Sidi Heneish provides accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. Among the facilities of this property are a restaurant, room service and a 24-hour front desk, along with free WiFi. The accommodation has an indoor pool, entertainment staff and family rooms.
At the resort, every room is equipped with a balcony. Complete with a private bathroom equipped with a bath and free toiletries, guest rooms at Cleopatra Sidi Heneish have a flat-screen TV and air conditioning, and selected rooms have a terrace. All guest rooms include a safety deposit box.
Buffet and halal breakfast options are available at the accommodation.
Marsa Matrouh Beach is a 6-minute walk from Cleopatra Sidi Heneish, while Ledo Beach is 0.6 miles away. Mersa Matruh International Airport is 27 miles from the property.
The Eye of Matrouh is relatively close, and the wild beach opposite the hotel is beautiful!
But it is far away from the bustling area, and it is inconvenient to go out after checking in without a car.
The front desk called a driver to charter a car to visit the beach. The service is good.
The room hygiene is generally good, but the Wi-Fi is too bad.
It can't connect. The mobile network is also very poor.
The food is expensive, compared with the local prices! I didn't have dinner, and the breakfast was very average.
Amazing place, really clean, really spacious. Plenty to do.
I advise take a car with you as it is about 1-1.20 hours from Alexandria.
Also book the hotel between July- end of august.
There is a indoor pool which is heated and an outdoor pool which is cold, they also have a beach, gym, sauna, jacuzzi but the time I went the jacuzzi and sauna was not on or available.
The have a room that has two small snook tables, a outdoor football 🥅 ⚽️ pitch/court, basketball ball 🏀 court and a tennis/Badminton 🏸 🎾 court.
Water park, late night entertainment.
The women called Sara at the Concierge is very helpful very professional. Hospitality was amazing from her think she was the manager. She even allowed me to have a late check out without any charge but the staff in very helpful. Very friendly.
The hotel is very spacious and the rooms are very spacious.
The food was fine but nothing spectacular.
Presiding over four magnificent miles of soft sand and cerulean seas.It is a five star oasis of style and comfort rising over the up-and coming Marsa Matruh Egypts rising star on the Mediterranean.Rooms are stylish and fully modern with internet access available in rooms and public spaces and guests enjoy ultimate convenience from access to on site shops and recreational facilities to easy access to Marsa Matruh International Airport. Combine the breadth of facilities and the staffs commitment to five star service with this absolutely location and you have got an unforgettable Mediterranean holiday to enjoy. Jaz Crystal is a self contained community right at the waters edge. There are several restaurants bars and lounges right on the resort grounds with even more operated by Jaz in the surrounding area.
This luxury resort offers comfortable rooms with plenty of space and lots of extras. From buffet feasts to quick snacks on the beach guests have extensive dining options. Dine indoors or out on the terrace or in your room. In every case the service is sublime.
Above all Jaz Oriental is bringing savvy travellers a new way to enjoy their best-kept secret- Marsa Matruh. While its popularity surging in-the-know holidaymakers are the first to acknowledge that this Mediterranean resort is not half as well-known as it is bound to become. Enjoy it now with the style comfort and service you have come to expect from Jaz Collection.
Because it is the off-season for tourism, the surrounding shops are not open. Fortunately, there is food in the hotel. The service is pretty good. You can order food and it will be delivered to your door. The sea in the hotel is also very beautiful.
I had a great stay but dissapointed when I feel ripped off… I never write a review but felt I needed to make a comment… I accidentally booked the hotel for 1 person not 2.
The hotel states the extra charge fee was 1500 Egyptian pounds but if you book 2 people online and through this website, it’s half that cost….. the excuse the front desk staff member used was that we had to seperate the beds. For a 5 star hotel, that wasn’t an impressive comment. Having come previously from the st Regis hotel, this hotel just lost my repeat purchase. This was more the principal of the matter. Now he also charged me accidentally 1500 usd abs then had to refund that amount - you would really think out of that mistake alone, the front desk attendant would have used initiative to say I’ll drop that fee.
Excellent
48 reviews
9.6/10
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per night
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7.5/10
MMR M-HAmazing place, really clean, really spacious. Plenty to do.
I advise take a car with you as it is about 1-1.20 hours from Alexandria.
Also book the hotel between July- end of august.
There is a indoor pool which is heated and an outdoor pool which is cold, they also have a beach, gym, sauna, jacuzzi but the time I went the jacuzzi and sauna was not on or available.
The have a room that has two small snook tables, a outdoor football 🥅 ⚽️ pitch/court, basketball ball 🏀 court and a tennis/Badminton 🏸 🎾 court.
Water park, late night entertainment.
The women called Sara at the Concierge is very helpful very professional. Hospitality was amazing from her think she was the manager. She even allowed me to have a late check out without any charge but the staff in very helpful. Very friendly.
The hotel is very spacious and the rooms are very spacious.
The food was fine but nothing spectacular.
GGuest UserI had a great stay but dissapointed when I feel ripped off… I never write a review but felt I needed to make a comment… I accidentally booked the hotel for 1 person not 2.
The hotel states the extra charge fee was 1500 Egyptian pounds but if you book 2 people online and through this website, it’s half that cost….. the excuse the front desk staff member used was that we had to seperate the beds. For a 5 star hotel, that wasn’t an impressive comment. Having come previously from the st Regis hotel, this hotel just lost my repeat purchase. This was more the principal of the matter. Now he also charged me accidentally 1500 usd abs then had to refund that amount - you would really think out of that mistake alone, the front desk attendant would have used initiative to say I’ll drop that fee.
IIrene/CBecause it is the off-season for tourism, the surrounding shops are not open. Fortunately, there is food in the hotel. The service is pretty good. You can order food and it will be delivered to your door. The sea in the hotel is also very beautiful.
GGuest UserThere are limited means of transportation to get to this hotel.
It took about 3.5 hours by UBER from Alexandria, costing 1400 yen in local currency, but UBER could not be used from the hotel to Marsa Matruh, so I had to call a taxi, which took about 45 minutes and cost 600 yen. Also, communication at the front desk was not good at dispatching the car, which was very unpleasant. There seems to be no taxi nearby, so it takes a long time to call one, so I recommend requesting a taxi at least an hour in advance. There is nothing nearby, and it is a different story if you want to enjoy the pool and the sea on the hotel grounds, but if you are thinking of sightseeing from the hotel to Marsa Matruh, I think it would be better to stay at a hotel in Marsa Matruh, considering the round-trip taxi fare and travel time. It may be due to the season, but I felt that the beach had strong waves and was not suitable for swimming or for children to play. The rooms are clean, but the amenities are basic. Drinks in the room other than water are charged separately. It is not all-inclusive. Dinner was included in the price of the room, but the only drink available was water; other soft drinks and coffee were charged extra.
GGuest UserI really liked the hotel. Stylish. The room is clean. The only thing is there is no hair dryer. And Wi-Fi doesn't work well.
Delicious varied breakfasts. The beach has blue water, you can walk along the shore - it’s quite long.
For 1 day there was more, it seemed boring to me. Family friendly hotel
FFadwaExcellent location
A complete hotel but its price is high and it is the station where you get off when you reach the coast
It has swimming pools and it is directly on the sea and there are restaurants in a strategic location and there is a mall that has a Saudi market, a pharmacy, a swimsuit and two barber shops and there is a theater on the beach for all age groups in the hotel and there is a DJ and a beautiful beach
But everything is expensive, the food and the hotel and there is a studio directly on the sea on the ground floor on the beach
GGuest UserThe hotel is quite clean overall, just like Vienna in China. The hotel service is not very enthusiastic, and no one helps to send luggage to the hotel. The hotel has its own beach, and there are not many people because it is off-season. The two nights we stayed happened to be during the New Year, and the hotel also played some New Year songs. The breakfast is a fixed set meal with a lot of food, which can be eaten as brunch. The restaurants outside are basically open very late. Finally, the service of the lady in the restaurant is very good, thumbs up 👍.
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