Very good service by Sunway staffs, all smiles and patience and friendly with kids. My son is very happy from enjoying this Lost world zoo trip! 5 stars
You can only check in after 3pm due to their small amount of rooms, so DO NOT come earlier! But the staff are really good to call me when room is ready so I really appreciate that.
The location is also very good if you are planning to go Lost World, but other than that it is a pain in the ass to travel to old town or central area of Ipoh for good food, just secluded area. Prebook Jeff Cellar since it's in the same area if you want high end but good food. Sunway should not only sell their own products (white label) but also should include things outside like chips or medicine. Not really convenient when all the ground floor of hotel / inside Lost World doesn't have midnight snacks that isn't Sunway branded 😂
Overall, the stay was ok.
Pros:
• Complimentary parking for hotel guests.
• Supper is provided at 11pm, which is a nice added benefit.
• Complimentary snacks included when upgrading to the Executive Room.
• Excellent location — the hotel is directly connected to the shopping mall.
• Front desk staff are friendly and helpful, and they willingly share food recommendations and nearby attractions.
The homestay has a modern and pleasant design, but several aspects made the stay less comfortable than expected. Parking is very inconvenient as there is no lift connecting directly from the parking area to the homestay, which made moving our luggage difficult. The host also forgot to provide bath towels, and we only realized it late at night, so immediate assistance wasn’t possible — luckily, we had brought our own.
Another major downside is the noise. There is ongoing construction from 8am to 7pm, making the place very noisy throughout the day.
Overall, while the unit itself looks nice, the convenience and comfort level could be improved significantly.
Is a building by itself, friendly staff and big room. It has good water pressure and a laundry room on level 3. Need to drive or call a grab to go to eateries. For the price is ok to catch a grab out.
Only negative part is the TV not many channels. Some channels will only start at certain time.
This is 3rd time staying here, and I have also extended another night here
Nearby have a bakery called Shake and Bake. Can try there
I've stayed here three times already. The room was clean, and the bed and pillows were comfortable. The bathroom was spotless, the bathtub was great, and the hot water worked perfectly. Breakfast offered a wide variety of choices, and the nasi lemak was absolutely delicious! However, the only aspect that needs improvement is the pool facilities. The pool water was a bit dirty, and there were limited chairs around the pool area. Overall, everything else was fantastic!
Overall, it was a pleasant stay the room was comfortable and service was good. However, the parking area could use more space, and the water heater needs improvement as the water turns from hot to warm after some time.
I recently stayed at this hotel and was thoroughly impressed from check-in to check-out. The location couldn’t be better — right in the heart of the city, walking distance to shops/restaurants/public transport. The room was spotless, spacious, and beautifully furnished, with comfy bedding, a well-designed layout, and amenities that included [list: e.g. espresso machine, high-speed Wi-fi, luxurious toiletries].
What really stood out was the staff service — everyone was warm, attentive and professional. From welcome greetings to helpful recommendations and prompt responses to requests, it made a big difference. The food and dining experience were also excellent: the breakfast buffet had a wide variety of fresh, delicious options, and dinner at their onsite restaurant was memorable. loveeeeeeeeeeeeeeeeeeeeeeee it.
We had a pleasant two-night stay at the Impiana Hotel. The location was perfect near to attractions place .The staff were professional and welcoming, and our room was clean with a comfortable bed. Overall, it was a pleasant stay, and I’d happily return for my next visit.
We're frequent travellers to Ipoh on monthly basis. As we arrived early before 3pm this time, counter staff was working on allowing about 2 hours of early check-in, appreciated. Vehicle parking process was well explained. Restaurant staff were friendly during breakfast session.
The location for this hotel is good, my 2nd time stay here, however the opposite side restaurant have music very loud till midnight
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AAnonymous UserOverall, the stay was ok.
Pros:
• Complimentary parking for hotel guests.
• Supper is provided at 11pm, which is a nice added benefit.
• Complimentary snacks included when upgrading to the Executive Room.
• Excellent location — the hotel is directly connected to the shopping mall.
• Front desk staff are friendly and helpful, and they willingly share food recommendations and nearby attractions.
AAlvinOngIs a building by itself, friendly staff and big room. It has good water pressure and a laundry room on level 3. Need to drive or call a grab to go to eateries. For the price is ok to catch a grab out.
Only negative part is the TV not many channels. Some channels will only start at certain time.
This is 3rd time staying here, and I have also extended another night here
Nearby have a bakery called Shake and Bake. Can try there
ZZuhairiAhmad🌟🌟🌟🌟🌟
We had a wonderful stay at DoubleTree by Hilton Damai Laut Resort from 28–30 September 2025. The staff were warm and welcoming, and the resort itself is beautiful with serene views of the sea.
At first, our room was close to the lobby with less privacy, but the team quickly arranged a room change to a higher floor with an amazing view. We were also pleasantly surprised with the thoughtful touches — a birthday cake and towel decoration for our son’s 9th birthday, which truly made our trip extra memorable.
Our family enjoyed the facilities, and the kids especially loved the pool and beach. We would love to see more family-oriented activities for children in the future, but overall, the experience was excellent.
Thank you to the DoubleTree Damai Laut team for making our family trip and our son’s birthday celebration so special. Highly recommended!
AAhmad Faheemi Bin Mustafaroom clealiness was ok..but in term of soundproofing can be upgraded to be better. price ok. location a little bit outskirt of Ipoh town but not to far just 10 minutes away. Plus point good shower. have wifi.
GGuest UserStayed here and was satisfied. Basement parking with CCTV and a guard for security. Free breakfast provided. There’s a normal water dispenser and a vending machine at the lobby. Staff are quick and friendly. Location is great — many eateries within walking distance. Overall, clean and nice place for the price.
CCHANFamilyI had a wonderful stay at M Roof Hotel in Ipoh. The room was very clean, modern, and comfortable. The staff were polite and helpful, making check-in and check-out smooth.
The location is great — easy to get to Ipoh’s famous food spots and attractions, but still quiet and peaceful. I also enjoyed the hotel facilities and the overall design, which felt fresh and stylish. Definitely good value for money.
SSweetCoupleWe had a pleasant two-night stay at the Impiana Hotel. The location was perfect near to attractions place .The staff were professional and welcoming, and our room was clean with a comfortable bed. Overall, it was a pleasant stay, and I’d happily return for my next visit.
GGuest UserI've stayed here three times already. The room was clean, and the bed and pillows were comfortable. The bathroom was spotless, the bathtub was great, and the hot water worked perfectly. Breakfast offered a wide variety of choices, and the nasi lemak was absolutely delicious! However, the only aspect that needs improvement is the pool facilities. The pool water was a bit dirty, and there were limited chairs around the pool area. Overall, everything else was fantastic!
TTracy Sheau-ChyiI had a great stay here! The room I booked was upgraded to a larger, more spacious room, and honestly it felt huge and incredibly comfortable — almost like being at home. Really appreciated the coziness and how well everything was set up. Definitely a stay that exceeded my expectations!
CChibby Maroko Chanhi tui haven,
my first time visiting here n see about tui haven. .
book 2 hour before arriving ipoh because my husband just remembered about the haven so i checked and got room here. .
really nice lakeside residence. .
the receptionist is really friendly and done fastest services upon check in and checkout time. .(indian lady)so nice of her i forgot to ask for a name. .
the landscape and the view was amazing. .
room also so nice and clean. .the toilet is very clean and i love the conceptsof the toilet. .i love the view from room. .i got lake view n sunset view. .which is so nice. .the room really spacious for us and got free snacks and drinks. .
the amenities are perfect and complete. .
and we got free refreshments at the restaurant. .
breakfast buffet also has various choices. .pool are really big. .adult n kids pool and has jacuzzi. i love everything here include easy parking and got so many activitiesto do. .wo many ootd spot to take good picture. .
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