After a long trip along the Kumano Kudo, this place is just exactly what I was looking for: clean, queit and private, mixing a Japanese style with modern services. I must say I didn't expect such exquisite dinners set and breakfast sets at the stage of booking. Every plate is delicated and well prepared. Staff are extremely friendly and especially the Japanese young lady who speaks perfect English at the restaurant, talking with her is a delight and I can see she is dedicated to helping the guests to learn about the Japanese cuisine. I had a great stay here, sleeping with soft sounds of waves and waking up with the breeeze of sea wind, perfect vacation. 100% recommended.
The hotel is conveniently located just 100 meters from the train station, and the Kansai Airport limousine bus stops right downstairs. There's a large shopping mall directly below the hotel, with plenty of dining options nearby. There was a minor issue with my reserved room, but Trip.com handled it excellently. Overall, it's a very good hotel.
This onsen hotel in Shirahama-cho, Wakayama Prefecture, is primarily renowned for its breathtaking 'ocean view hot springs.' Boasting open-air, mixed-gender baths directly facing the Pacific Ocean, the panoramic views are truly spectacular, and the experience of soaking in the springs with the sea right in front of you is unforgettable—a timeless signature feature. Additionally, the hotel offers several 'kashikiri-buro' (private hot springs) that require queuing for a key, adding an option for more private bathing.
However, in other aspects of the experience, the hotel generally falls short, failing to fully match the grandeur of its views:
• **Mediocre Service**: Compared to the meticulous and heartfelt 'omotenashi' (hospitality) typical of traditional Japanese ryokans, Haishu's service feels more process-driven and standardized. While the staff are polite, they lack proactiveness, giving it the feel of a large resort rather than a cozy private inn.
• **Many Elderly Guests**: The hotel is very popular among older tourists, which contributes to a lively and mainstream atmosphere, lacking some of the tranquility and elegance one might desire. If you're seeking a quiet getaway for two, you might find the environment a bit noisy.
• **Unremarkable Dining**: Reviews for both dinner (kaiseki cuisine) and breakfast, included in the 'one night, two meals' package, are generally 'average.' Although local specialties (like Kishu plums and Kumano beef) are highlighted, the actual taste and presentation are only mediocre. It's worth noting that it's 'not as bad as some online comments suggest,' falling within an acceptable range, but it doesn't offer any surprises and falls short of the dining standards found in top-tier onsen ryokans.
**Summary**:
If you're going solely for the stunning ocean-view hot springs, Haishu is definitely worth a stay—the natural scenery there is unparalleled. However, if you have high expectations for service details, dining quality, or a quiet atmosphere, this hotel might only offer an 'average' experience, and you should adjust your expectations accordingly.
This hotel was our chosen endpoint after hiking the Kumano Kodo Nakahechi trail. We stayed at the Sankan building, and honestly, five onsen pools weren't nearly enough time to try them all! My favorite was definitely the Bokaido. It was rainy the day we checked in, so we missed the sunset, but the next day cleared up perfectly for a beautiful sunrise. We also took a stroll through Noroshiyama Park, which was really pleasant. However, both the buffet breakfast and dinner at Sankan were pretty mediocre, with not much variety. Getting on and off the island was a bit inconvenient due to the limited schedule of the 'Turtle Boat'. We were essentially tied to the hotel's half-board plan. After checking out at 10 AM, there were so many people queuing that we missed the last Turtle Boat. We ended up taking a shuttle bus for about 10 minutes to the parking lot, but then had to walk for about 20 minutes, taking a long detour, to finally reach the Ura Island pier. If you're traveling with kids, make sure to carefully check the shuttle boat schedule and plan your departure from the island accordingly!
We had a lovely stay at this hotel. Checking was fast and easy. They have a lovely Indoor & outdoor Onsen in their hotel. Probiotic Yacult drinks and a variety of ice cream are free to consume at different timing. The complimentary Ramen from 9:30pm to 11pm is a real treat with bamboo shoot and a quarter of Japanese egg, the clear broth is not too salty but flavourful. The breakfast spread is good with both Japanese and western dishes. Definitely a good stay for this area. Highly recommended.
The location is super convenient, with a direct train from Kansai Airport right to the hotel entrance. There's a supermarket and restaurants downstairs, and Wakayama Castle is just a 10-15 minute walk away, along with some highly-rated local restaurants. The rooftop open-air bath was a highlight; I went every evening – it was incredibly relaxing and comfortable.
I was very satisfied with this hotel.
The front desk staff's English wasn't great, but communication was no problem. They were very attentive in explaining the onsen opening hours and even helped me book a two-day bus trip from the hotel to Kii-Katsuura JR station.
The hotel lobby provides yukatas (light cotton robes) in different styles and sizes; outer garments and obi (sashes) are in your room.
The moment I opened the door, it felt wonderful. This time I booked a traditional tatami room with a bathroom, facing the sea, on a high floor. The view was fantastic. Remarkably, the tatami room had no unpleasant odors.
There are two onsen: one outdoor and one indoor (but there's also an outdoor onsen). Soaking in it once a day was very comfortable. During the Spring Festival, it wasn't crowded; tourists and locals were about equal. I booked a one-night, two-meal package. The front desk lets you choose your dining time. My first dinner was scheduled for 8 pm, but when I arrived, they didn't check, and there weren't many people dining. The food was just average, nothing particularly amazing.
The hotel is situated at a secluded corner of Wakayama prefecture. It is much preferable to drive here rather than relying on the infrequent hotel shuttle. Public transport is otherwise non existent.
There are no restaurants around the hotel. However the hotel provides delicious meals with abundant fresh seafood. The in room dining experience is superb. The hotel staff service is impeccable.
The room has a spectacular sea view allowing you to see the sunset on clear days. The onsen also faces the sea which provides a relaxing experience.
A downside is that the hotel does not seem to sanitize the slippers for indoor use. All hotel guests had to change to their slippers to access their indoor facilities.
Good hotel, well located beside Wakayama Station. About a 10 min bus journey or 30 min walk to the Wakayama Castle and 45 min bus to the Kuroshio Marina. Really comfortable room with comfy bed, a desk / chair, and clean bathroom. It’s compact (like most hotels in Japan) but has plenty of space for luggage etc. Breakfast was decent, good eggs. It runs until 09:30AM but the popular food is gone by about 09:00AM so recommend to eat early! Laundry room cheap to use. The staff were really lovely. A comfortable stay, would recommend!
I came here because of Detective Conan, and the hotel's location is just incredible – facing the sea, absolutely stunning! However, since the hotel is in a small town, taking the bus during peak season can be really inconvenient. You can contact the hotel to arrange a taxi, but most local drivers don't speak English. There are many great places to eat in town, but they tend to close early. The hotel's onsen is very comfortable; soaking in the hot spring while listening to the sea is a wonderful experience. The hotel is also very close to Engetsu Island, where you can watch the sunset 🌄 – it's truly amazing and perfect for photos! The only drawback is that the facilities are a bit old, probably due to its long history!
Amazing
800 reviews
9.4/10
Price from
KRW 67,345
per night
Check availability
See All Hotels With Wifi in Wakayama Prefecture
Recent Reviews for Wakayama Prefecture Hotels
See all
8.9/10
Very Good
GGuest UserThe hotel's location is excellent, making it very convenient to get to all the main attractions. The surrounding scenery of the hotel itself is also beautiful, and the facilities offer a great experience. While the dining options are quite varied, the Japanese cuisine isn't among the best, and the ingredient selection is just average. There are some seafood restaurants nearby that can offer a good alternative.
Cchiaki7I was very satisfied with this hotel.
The front desk staff's English wasn't great, but communication was no problem. They were very attentive in explaining the onsen opening hours and even helped me book a two-day bus trip from the hotel to Kii-Katsuura JR station.
The hotel lobby provides yukatas (light cotton robes) in different styles and sizes; outer garments and obi (sashes) are in your room.
The moment I opened the door, it felt wonderful. This time I booked a traditional tatami room with a bathroom, facing the sea, on a high floor. The view was fantastic. Remarkably, the tatami room had no unpleasant odors.
There are two onsen: one outdoor and one indoor (but there's also an outdoor onsen). Soaking in it once a day was very comfortable. During the Spring Festival, it wasn't crowded; tourists and locals were about equal. I booked a one-night, two-meal package. The front desk lets you choose your dining time. My first dinner was scheduled for 8 pm, but when I arrived, they didn't check, and there weren't many people dining. The food was just average, nothing particularly amazing.
AAIcyanThis onsen hotel in Shirahama-cho, Wakayama Prefecture, is primarily renowned for its breathtaking 'ocean view hot springs.' Boasting open-air, mixed-gender baths directly facing the Pacific Ocean, the panoramic views are truly spectacular, and the experience of soaking in the springs with the sea right in front of you is unforgettable—a timeless signature feature. Additionally, the hotel offers several 'kashikiri-buro' (private hot springs) that require queuing for a key, adding an option for more private bathing.
However, in other aspects of the experience, the hotel generally falls short, failing to fully match the grandeur of its views:
• **Mediocre Service**: Compared to the meticulous and heartfelt 'omotenashi' (hospitality) typical of traditional Japanese ryokans, Haishu's service feels more process-driven and standardized. While the staff are polite, they lack proactiveness, giving it the feel of a large resort rather than a cozy private inn.
• **Many Elderly Guests**: The hotel is very popular among older tourists, which contributes to a lively and mainstream atmosphere, lacking some of the tranquility and elegance one might desire. If you're seeking a quiet getaway for two, you might find the environment a bit noisy.
• **Unremarkable Dining**: Reviews for both dinner (kaiseki cuisine) and breakfast, included in the 'one night, two meals' package, are generally 'average.' Although local specialties (like Kishu plums and Kumano beef) are highlighted, the actual taste and presentation are only mediocre. It's worth noting that it's 'not as bad as some online comments suggest,' falling within an acceptable range, but it doesn't offer any surprises and falls short of the dining standards found in top-tier onsen ryokans.
**Summary**:
If you're going solely for the stunning ocean-view hot springs, Haishu is definitely worth a stay—the natural scenery there is unparalleled. However, if you have high expectations for service details, dining quality, or a quiet atmosphere, this hotel might only offer an 'average' experience, and you should adjust your expectations accordingly.
GGuest UserAfter a long trip along the Kumano Kudo, this place is just exactly what I was looking for: clean, queit and private, mixing a Japanese style with modern services. I must say I didn't expect such exquisite dinners set and breakfast sets at the stage of booking. Every plate is delicated and well prepared. Staff are extremely friendly and especially the Japanese young lady who speaks perfect English at the restaurant, talking with her is a delight and I can see she is dedicated to helping the guests to learn about the Japanese cuisine. I had a great stay here, sleeping with soft sounds of waves and waking up with the breeeze of sea wind, perfect vacation. 100% recommended.
GGuest UserWe stayed in this lovely family hotel for a night, we opted for room stay with dinner and breakfast. There's no shops or restaurant near by, so highly suggest to choose the stay with meals option, otherwise there's cooking facility within the room also, so I think it's possible to cook your own meal if necessary.
Location - the hotel is just round the corner of the famous Shirasaki Ocean Park, we even had a good view of the park from our room. There's parking space right in front of the hotel building, so it's very handy. We cycled to the Shirasaki Ocean Park then to the hotel, so it worked out perfect. There's a very steep slop going up to the hotel though, but it wasn't an issue for us as we pushed out bikes up.
Facilities - this is a family run hotel which believes was built a while ago, so can't compare it to all those new built hotels. The ”room” we stayed is more like a mini flat, it has a big kitchen, good sized bathroom with changing area, a separate toilet, a living room, bedroom and an extra ”sitting” area. The entire flat is in traditional Japanese style which we loved, and it has all facilities that made our stay comfortable. It also has coined washing machine and driers. We could even access to rooftop on the 4th floor to view the sunset. If you're looking for a quiet place to have quality time, then this is a good place to do so. There's also ”public bath” within the hotel, it's small but wasn't an issue for us. There's also shower and bath in the room also if you want some privacy.
Food - all food was cooked and prepared by the hotel owner, and she's a talented chef! Dinner was impressive, breakfast was standard.
The hotel owner is very friendly and lovely, it's definitely ”the place” to stay if you're visiting the area. We highly recommend it.
CCEL_LI was about to give bad reviews due to some poor check-in experience, but everything after check in is so good that compensates this journey.
First, the check-in process that brings me with bad experience: it is self-served and there is no any staff. By rights you should receive an instruction email with check-in PIN in advance, which I heard from other guests. However, I didn’t receive anything but Trip’s confirmation letter and I was unable to check in. And my sim card in Japan is just an internet card unable to make phone calls, which means I have no way to contact the hotel directly. My partner and I were desperately locked out of the hotel in the evening, after 7h hiking, with no other available hotel in the mountain. After waiting for over 1 hour, other guests helped us to enter the admin room where there is an ipad to call the hotel (why not make it available to guests without checking in?), and with the help of Trip’s agency, we finally checked in successfully.
Then here is the staying experience: so good that makes me almost forgive the poor check-in experience. Each room is a spacious individual house and ours has a garden for BBQ. The food is also self-served, with the cooking stuffs and ingredients in the fridge. It was unexpected that you need to cook yourself (I don’t think it was listed on room info when I booked it), but it’s not bad that Wagyu, chicken, and vegetables are served. The rooms are big and cozy, and you can do the laundry after hiking.
Everything is good about the hotel itself, just be aware of the self-checkin process and make sure you get the instructions before that.
GGuest UserNice view nice place, keep you relax staying in the hotel, free parking right beside the hotel, new experience of dinner with great cheese, and a set of breakfast with unlimited coffee give you refresh in morning. But beware of their dinner time at 5:30 and breakfast time in 7:30 that may different than expected.
TThomasThe hotel is situated at a secluded corner of Wakayama prefecture. It is much preferable to drive here rather than relying on the infrequent hotel shuttle. Public transport is otherwise non existent.
There are no restaurants around the hotel. However the hotel provides delicious meals with abundant fresh seafood. The in room dining experience is superb. The hotel staff service is impeccable.
The room has a spectacular sea view allowing you to see the sunset on clear days. The onsen also faces the sea which provides a relaxing experience.
A downside is that the hotel does not seem to sanitize the slippers for indoor use. All hotel guests had to change to their slippers to access their indoor facilities.
GGuest UserThe hotel is conveniently located right behind the Hashiguiiwa Rocks. Upon entering, the vibe, scent, and lighting create a welcoming atmosphere, complemented by friendly staff. The design is minimal yet cozy, with a keen attention to detail; every spot is perfect for photography with great lighting. There's also a snack bar offering unlimited coffee and tea during your stay—definitely a highlight, as their coffee is excellent.
The common area is situated in a spacious and comfortable lobby. If you have some time, be sure to grab a coffee from the snack bar and relax in the lobby; it's definitely a great place to recharge.
Our room matched the photos perfectly, featuring a Scandinavian design that felt very cozy. The space was ample for two people with two large pieces of luggage. The bed was incredibly comfortable, contributing to a quiet overall environment that allowed us to enjoy a great night's sleep. We opted for a room with a sea view, and the scenery was breathtaking as soon as we entered. Kushimoto is known as one of the top 100 sunrise spots, but unfortunately, the morning was shrouded in heavy clouds, preventing us from witnessing the sunrise.
GGeraldLim1Beautiful Ryokan! The room I stayed in had tatami floors and western beds. The doors slide instead of open outwards like they usually do. Toilets are relatively small, but the shower had great water pressure and temperature! However we did not shower much because.. We showered at the Onsen instead since we were there to spend time! The Onsen is tattoo-friendly as confirmed by the check in staff, and the water really had skin smoothing effects. Yukatas are available at lobby area for all guests, and level two has a restaurant with microwave and ice machine outside for your konbini meals. No view from the room, but that's fine cos the Onsen itself was worth a visit. Steep short hill up to the lobby, but if you drive then that's fine. Free to use outdoor BBQ area, but didn't have the chance to. Rooms were comfy, sleep was good with minimal disturbance. Side note: my underwear got stolen at the onsen and I never managed to find it back again but that's fine cos it was worth the Onsen experience. Stayed two nights here, no regrets, would totally do it again! Oh and Onsen area has got numbered lockers to store your belongings but not your undies!
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.