This is my second time here, and I feel the service wasn't as good as my last visit. Last time, someone even escorted me to my room, but this time it felt more like a streamlined process. They offer free beer from 3-5 PM, so you can check in a bit early, grab a drink, and then head out. It's a bit of a walk to Shirahama Beach, but it's manageable.
However, the views are truly breathtaking. Even though the room's bath uses tap water, soaking while looking out at the sea is very relaxing. The large public bath was practically empty; I pretty much had it to myself in the mornings. The co-ed section offers amazing ocean views, and it wasn't crowded either.
Many people have mentioned that dinner isn't great, but perhaps they're comparing it to high-end Japanese restaurants. Honestly, it was pretty decent. The standard set menu included an abalone and a sukiyaki with local black beef, so there was plenty of food. For breakfast, I recommend the Japanese style; it has more variety, while the Western option is mostly bread and ham.
The hotel's location is superb. From the room and the hot spring, you can see Hangqiao Rock. Soaking in the hot spring while watching the sunrise over the Pacific in the morning, and enjoying the starry sky at night, was a truly wonderful experience. The hotel's breakfast and dinner were of good quality, and they provided a shuttle service to and from the train station. My only dissatisfaction was that the Ctrip confirmation stated that all three meals were included, but the hotel only provided two, which didn't match my Ctrip order.
Facilities: Typical Marriott standard. I specifically booked a Japanese-Western style room to experience it, and indeed, the combination was a bit 'unusual'. The good thing is the tatami area can be used to store a lot of items!
Cleanliness: Tidy and clean.
Environment: Although many people complain about the 'hill' issue, since we took taxis up and down, I didn't feel the need to complain much. Walking up and down the slope without luggage can indeed be a bit tiring, but I just took it as exercise (I can understand other reviewers' complaints).
Service: Very good! We arrived at Shirahama Station around 8 PM, and there were no buses, so we had to wait for a taxi. It was raining and snowing, and no taxi came for a long time, leaving us shivering from the cold… I called the hotel to ask if they could pick us up, and the lady at the front desk quickly arranged for a colleague to pick us up from the station! I'm very grateful for their 'help in time of need'! (No charge) Also, the front desk reception, breakfast guidance, and greetings were all very warm and friendly 👍
A good stay overall!
We had a lovely 6-day stay at Shiraraso Grand Hotel with breakfast and dinner included. What stood out most was the personal touch in everything—something you rarely find in chain hotels. Every staff member works well as a team to ensure guests are comfortable, and we appreciated that throughout our stay.
Our room was meticulously cleaned each day. The view was spectulae. We had good sleep because of the comfortable beds and pillow. The hot bath was a nice bonus, and we also enjoyed the free wine events.
The buffet breakfast and dinner were genuinely impressive. Over six nights, the chef prepared nearly 10 courses each evening with almost no repetition. We truly appreciated the variety and effort. They accommodated our special request of replacing the sashimi dishes to cooked food.
A special thank you to Mr. T. FUKUSHIMA. Due to my own mistake, I had booked a room with futon beds that we wouldn't have been able to use. He arranged a room upgrade for us (with a reasonable fee) and looked after us during our entire trip. His kindness and helpfulness made a real difference.
Also, thank you to Miss S. OZAWA, who helped us with a few personal requests to ensure we enjoyed our stay.
All the staff were polite and helpful throughout. We left feeling very well taken care of.
The room was very clean and the front desk staff were really friendly. I asked for a room facing away from the railway tracks and they happily switched it for me. I booked this hotel for my Kumano Kodo trek. It's small but has everything you need: a bathtub, shower, desk, and carpet. I forgot to take photos, but the room was probably around 8-9 square meters. It's quite small, but the soundproofing was decent. I booked breakfast included, which was pretty simple. I arrived early because I had a train to catch, so I just grabbed a quick bite and headed out. It's located in the countryside, so there aren't many places to explore, and a lot of shops close early. I ended up getting dinner from a convenience store, which was conveniently located right next to the station. P.S. The electric kettle was surprisingly made of plastic!
Right next to the station, which is very convenient. There's a supermarket, pharmacy, and plenty of dining options downstairs. The price is reasonable, and breakfast is pretty good too. Getting here from Osaka by car is quite easy. It's just that Wakayama as a whole doesn't have much to offer in terms of attractions.
The hotel's location is excellent, making it very convenient to get to all the main attractions. The surrounding scenery of the hotel itself is also beautiful, and the facilities offer a great experience. While the dining options are quite varied, the Japanese cuisine isn't among the best, and the ingredient selection is just average. There are some seafood restaurants nearby that can offer a good alternative.
Really loved it! The hot springs were so relaxing, and the breakfast spread was incredibly generous. The view from the window was lovely. On the second floor, there are lots of entertainment options, including massage chairs and a wide selection of manga to read. Just a heads-up: the hot spring pools switch between day and night, so make sure you don't go to the wrong one!
The hotel is situated at a secluded corner of Wakayama prefecture. It is much preferable to drive here rather than relying on the infrequent hotel shuttle. Public transport is otherwise non existent.
There are no restaurants around the hotel. However the hotel provides delicious meals with abundant fresh seafood. The in room dining experience is superb. The hotel staff service is impeccable.
The room has a spectacular sea view allowing you to see the sunset on clear days. The onsen also faces the sea which provides a relaxing experience.
A downside is that the hotel does not seem to sanitize the slippers for indoor use. All hotel guests had to change to their slippers to access their indoor facilities.
The location is good. It is opposite the famous Seamore. You can go to the first floor lobby of Seamore to have breakfast in the morning. The sea view is beautiful. It is not far from Shirarahama. It is a 15-minute walk or one stop by car. There is a bus stop downstairs. It is a 10-minute walk from the supermarket. Yuzaki Onsen is across the road. The price-performance ratio is good. The Japanese-style house is also very beautiful. Shirahama is really beautiful.
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GGuest UserThe hotel's location is excellent, making it very convenient to get to all the main attractions. The surrounding scenery of the hotel itself is also beautiful, and the facilities offer a great experience. While the dining options are quite varied, the Japanese cuisine isn't among the best, and the ingredient selection is just average. There are some seafood restaurants nearby that can offer a good alternative.
GGuest UserThe hotel has been renovated, and the overall hot spring facilities and lobby are nice. You can also choose your preferred yukata pattern. However, the bathroom in the room hasn't been renovated and is still very old-fashioned, which was a bit unsettling.
Furthermore, the hotel's breakfast and dinner were very mediocre. The ingredients weren't great, and the food itself wasn't tasty. After eating there once, we didn't eat there again and went out to find food ourselves.
Ee02234454This is my second time here, and I feel the service wasn't as good as my last visit. Last time, someone even escorted me to my room, but this time it felt more like a streamlined process. They offer free beer from 3-5 PM, so you can check in a bit early, grab a drink, and then head out. It's a bit of a walk to Shirahama Beach, but it's manageable.
However, the views are truly breathtaking. Even though the room's bath uses tap water, soaking while looking out at the sea is very relaxing. The large public bath was practically empty; I pretty much had it to myself in the mornings. The co-ed section offers amazing ocean views, and it wasn't crowded either.
Many people have mentioned that dinner isn't great, but perhaps they're comparing it to high-end Japanese restaurants. Honestly, it was pretty decent. The standard set menu included an abalone and a sukiyaki with local black beef, so there was plenty of food. For breakfast, I recommend the Japanese style; it has more variety, while the Western option is mostly bread and ham.
MmotoppAfter a great stay at the Kuaian Hotel by the rice paddies, I decided to check out the Kuaian Nachiura store, which I'd been eyeing for a while. It was about a ten-minute walk with my luggage, and the hotel was right by the road, with cherry blossoms in full bloom. My room had a fantastic ocean view, and I could even see Bentenjima island from my balcony. I managed to catch the sunset on the beach, which was wonderfully quiet and peaceful – I loved it. In the evening, I enjoyed another relaxing hot spring bath. For breakfast the next day, we had a reservation for 8:15 AM, but I woke up early to catch the sunrise and thought we might be able to eat earlier. To my surprise, we were politely turned away and told to stick to our reservation time (it turns out breakfast is quite a formal affair!). We realized we were a bit too casual and were heading back to our room to wait when the friendly elderly gentleman at reception called us back and found us a table. We had a beautiful view of a corner of Bentenjima island while enjoying a very formal breakfast. It was a wonderful experience overall.
GGuest UserNice view nice place, keep you relax staying in the hotel, free parking right beside the hotel, new experience of dinner with great cheese, and a set of breakfast with unlimited coffee give you refresh in morning. But beware of their dinner time at 5:30 and breakfast time in 7:30 that may different than expected.
TThomasThe hotel is situated at a secluded corner of Wakayama prefecture. It is much preferable to drive here rather than relying on the infrequent hotel shuttle. Public transport is otherwise non existent.
There are no restaurants around the hotel. However the hotel provides delicious meals with abundant fresh seafood. The in room dining experience is superb. The hotel staff service is impeccable.
The room has a spectacular sea view allowing you to see the sunset on clear days. The onsen also faces the sea which provides a relaxing experience.
A downside is that the hotel does not seem to sanitize the slippers for indoor use. All hotel guests had to change to their slippers to access their indoor facilities.
GGuest UserWe had a lovely 6-day stay at Shiraraso Grand Hotel with breakfast and dinner included. What stood out most was the personal touch in everything—something you rarely find in chain hotels. Every staff member works well as a team to ensure guests are comfortable, and we appreciated that throughout our stay.
Our room was meticulously cleaned each day. The view was spectulae. We had good sleep because of the comfortable beds and pillow. The hot bath was a nice bonus, and we also enjoyed the free wine events.
The buffet breakfast and dinner were genuinely impressive. Over six nights, the chef prepared nearly 10 courses each evening with almost no repetition. We truly appreciated the variety and effort. They accommodated our special request of replacing the sashimi dishes to cooked food.
A special thank you to Mr. T. FUKUSHIMA. Due to my own mistake, I had booked a room with futon beds that we wouldn't have been able to use. He arranged a room upgrade for us (with a reasonable fee) and looked after us during our entire trip. His kindness and helpfulness made a real difference.
Also, thank you to Miss S. OZAWA, who helped us with a few personal requests to ensure we enjoyed our stay.
All the staff were polite and helpful throughout. We left feeling very well taken care of.
GGuest UserThe hotel is conveniently located right behind the Hashiguiiwa Rocks. Upon entering, the vibe, scent, and lighting create a welcoming atmosphere, complemented by friendly staff. The design is minimal yet cozy, with a keen attention to detail; every spot is perfect for photography with great lighting. There's also a snack bar offering unlimited coffee and tea during your stay—definitely a highlight, as their coffee is excellent.
The common area is situated in a spacious and comfortable lobby. If you have some time, be sure to grab a coffee from the snack bar and relax in the lobby; it's definitely a great place to recharge.
Our room matched the photos perfectly, featuring a Scandinavian design that felt very cozy. The space was ample for two people with two large pieces of luggage. The bed was incredibly comfortable, contributing to a quiet overall environment that allowed us to enjoy a great night's sleep. We opted for a room with a sea view, and the scenery was breathtaking as soon as we entered. Kushimoto is known as one of the top 100 sunrise spots, but unfortunately, the morning was shrouded in heavy clouds, preventing us from witnessing the sunrise.
GGeraldLim1Beautiful Ryokan! The room I stayed in had tatami floors and western beds. The doors slide instead of open outwards like they usually do. Toilets are relatively small, but the shower had great water pressure and temperature! However we did not shower much because.. We showered at the Onsen instead since we were there to spend time! The Onsen is tattoo-friendly as confirmed by the check in staff, and the water really had skin smoothing effects. Yukatas are available at lobby area for all guests, and level two has a restaurant with microwave and ice machine outside for your konbini meals. No view from the room, but that's fine cos the Onsen itself was worth a visit. Steep short hill up to the lobby, but if you drive then that's fine. Free to use outdoor BBQ area, but didn't have the chance to. Rooms were comfy, sleep was good with minimal disturbance. Side note: my underwear got stolen at the onsen and I never managed to find it back again but that's fine cos it was worth the Onsen experience. Stayed two nights here, no regrets, would totally do it again! Oh and Onsen area has got numbered lockers to store your belongings but not your undies!
GGalya_the_Pooh2It was way better than we expected according to the reviews.
East wing indeed is the newest one: our room has all the facilities, it was spacious, clean and has fantastic view from the balcony. Meals were in traditional Japanese style, so might not be to everyone's liking, but we enjoyed all of them. I wasn't able to go to the onsen (as I have several big tattoes), but my husband liked an open one!
Also, even though it is not listed in the hotel's description, but they do provide a parking if you come by your own car (as we did), which was very helpful, considering remoteness of location.
All in all it was great experience, and not costly at all!
Just one small remark: I do not eat meat and was concerned about parking, so I tried to contact the hotel in advance via Trip.com first and then their e-mail (listed on the web-site) to clarify those things... with zero success. I don't know if the reason was that I wrote in English and they barely speak it, but eventually I didn't get any response at all.
Other than that really nothing to complain about!
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