St Regis Hotels in Zhuhai

Pros 1. Luxury treatment (Good services after check-in) 2. Professional arrangement (after Check-in & Check-out) 3. Front desk quick response & availability to deliver request (Room call) 4. Well mannered staff with warm welcome Cons 1. Unacceptable delayed check-in (3 hours waiting) 2. Afternoon tea boring menu. Nothing special at high price. Mediocre food that not match the price. 3. No courtesy. Tea time bills should be treated by hotel (we are waiting for the room at the table as we have no where to go.) 4. Morning Breakfast variety need improvement especially the Asian corner, taste bad in China is unacceptable specifically the noodles soup taste terribly bland. 5. Morning Breakfast consumption not enough to cater with the numbers of customers. Session end at 11:00am but at 10:00am many variety left empty. 6. Windows glass need cleaning due to dirt blurry view (Hotel Room Suite with a view of the harbor). 7. Serious improvement needed for the hi-tea sets, lost my appetite looking at the cookies and cakes decorated with a tray of fake grass, look gross. Majority of the items on the plate taste cold and bland being left over unfinished. Overpriced ridiculous portion of truffle fries with little to no truffle at all, rely on tomatoes sauces and sour cream from other plates. TWG tea should be served FREE because taste like tap water, the tea bag is dated and tasteless maybe expired. Coffee beans need to upgrade for its price my expectation it should be better than Luckin coffee. 8. Certain area of the hotel suite is a little dated and need replacement especially the bathroom mirrors that looked oxidized as if fungus is living in it. 9. Please replace the rain shower hose, it’s dated and not function properly. Conclusions There is nothing really wrong with the hotel, it’s the food menu need to change and the hotel room take note on the small details as we paid hefty price a night. Workforce management needs to pay attention, why would you need 3 hours to prepare a room? You kill tourist day and time that you can’t undo. Customer is paying for the luxury, we don’t pay to hear how sorry from St.Regis staff that failed to deliver. We are not here to listen to your problems.