Zhuhai Golden Hotel (Pingsha Haiquanwan Branch) Guest Reviews
4.7/5
Outstanding
984 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(984)
Positive reviews(974)
Reviews with photos/video(315)
Friendly front desk staff(94)
Many amenities(54)
Large rooms(51)
Convenient parking(46)
Well decorated(32)
Delicious breakfast(28)
Perfect for business trips(21)
Tasty coffee(17)
Negative reviews(10)
Anonymous User
Deluxe Queen Room
Stayed in Jul 2024
Business travelers
19 review
1.0/5
Posted on Sep 1, 2024
Although the soundproofing of the room is not bad, why is the sanitary condition so poor? I want to ask why a man staying here has so much long hair. Is it cleaned after every guest? The hardware is not good and the front desk service is so bad.
Original TextTranslated by Google
Response from Property: Dear guest: We are deeply sorry that we were unable to upgrade you to a room type you were satisfied with during your stay this time, and we hope you can understand. Because you said you wanted a quiet room, we arranged a room near the back for you. This room is also liked by many guests, because you are a regular customer, and we have not promised this room to other guests. , it is a pity that the sudden heavy rain not only affected your mood and made you feel less quiet, but also broke our hearts. We also wanted to do better in all aspects and wanted to change your room, but unfortunately we were unable to do so. You agree. We are very grateful that you took time out of your busy schedule to leave us a review. We will improve any comments you have.
Anonymous User
Deluxe Queen Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 5, 2024
The room facilities are complete and hygienic and clean. The service was excellent! When I checked out, I played on the computer in the lobby. I asked the front desk to print some pictures and they were very helpful. The scented tea was so delicious that I drank half of it while sitting there, and even asked the front desk to get a link. The only drawback is that the location is not busy enough, but I just like the quiet space! Haha 😄
Original TextTranslated by Google
Response from Property: [All rooms have great exterior views] [💕Free parking💕] Dear guests: Thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the impact of this trip. The happiness you bring is what our service providers have always pursued. This will also become the motivation for us to continue to work hard and make progress. We look forward to serving you next time!
Anonymous User
Deluxe Queen Room
Stayed in Mar 2024
Travel with friends
2 review
3.2/5
Posted on Apr 6, 2024
There are no convenience stores or other shops around the hotel. If you want to buy food, you can only order takeaway. It is not close to the city center. But the price/performance ratio is high, you can move in for 200 yuan.
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. We are deeply sorry for the inconvenience caused to you.
Hungrykati
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
12 review
2.7/5
Posted on May 10, 2024
The location is relatively remote, and the bathroom has no door and water will spill out when taking a shower. But overall it’s pretty neat
Original TextTranslated by Google
Response from Property: [💕24-hour butler service💕]Dear guests: We are very sorry that this check-in failed to bring you a satisfactory experience. We have installed partitions on the bathroom door to separate dry and wet areas. At the same time, thank you for giving us suggestions despite your busy schedule. We will try our best to improve it.
Shaoxia
Superior Queen Room
Stayed in Oct 2023
Family
1 review
1.0/5
Posted on Nov 6, 2023
Although it is quite new, the sound insulation is so poor that you can hear everything you do in isolation.
Then the big bed is written as 1.8, but the actual maximum is 1.6
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your review of the hotel. We are deeply sorry for your experience during your stay at the hotel. Because there is a Frisbee competition in Pingsha these two days, it is rare for athletes to get together and they may be a little active, which may affect your rest. If you have anything during your stay, you can contact the front desk at any time to solve it for you. We are online 24 hours a day. Xiao Gao feels aggrieved that the bed you mentioned is not 1.8 meters long. All hotel beds are purchased according to standards. They will not be too small or not meet the requirements. We will strictly control every step. The guest rooms are equipped with high-end breast mattresses, pillows, and 80-count high-quality bedding to provide customers with a high-quality sleep experience.
Guest User
Superior Queen Room
Stayed in Sep 2023
Travel with friends
4 review
1.7/5
Posted on Oct 9, 2023
There is water in the bathroom in the room, and the elevator is broken. Where is the water piled up after taking a shower?
Original TextTranslated by Google
Response from Property: [💕Extra-wide bay window💕][💕24-hour butler service💕][All room types have outdoor views][💕Free parking💕][💕Worry-free self-service laundry service💕][💕Charging piles in the parking lot💕][💕Check-in Free American coffee💕] [Self-service printing service provided] [Shared office area, office and social space provided] [Business meeting] Hello! Thank you very much for choosing to stay at our Gordon Hotel (Zhuhai Pingsha Haiquanwan Branch) and sharing your stay experience with us. We are very sorry that we were not able to bring you a satisfactory stay experience this time. After seeing your review, our hotel immediately held a management meeting and conducted special inspections of all rooms again. Due to the elevator maintenance upgrade that day, in order to ensure the safety of guests entering the hotel, the elevator was undergoing maintenance settings to swipe cards to go upstairs, so the elevator stopped for a period of time. Regarding the bath water issue you raised, our bathroom is separated from wet and dry areas, and the water in the shower room is a bit slow. We take it very seriously and have made rectifications immediately. Our hotel has always adhered to the core principle of "preventing guests from leaving the hotel with dissatisfaction, and allowing guests to leave with joy." Thank you again for your valuable feedback. We also quietly tell you that if you have any questions during your stay, you can call the front desk at any time or add the housekeeper on WeChat to communicate. We have staff at the front desk 24 hours a day to provide you with high-quality services. It must be resolved until you are satisfied. We sincerely hope that you will choose to stay at our Gordon Hotel next time! Wish you good luck in life!
Response from Property: 【💕免費停車💕】哇塞!!!有您這麼高的評價,小高很欣喜呀!非常高興您的出行選擇我們陪您一同度過,也非常高興我們的設施及服務能夠讓您感到滿意。感謝您對我們工作的鼓勵及支持,我們會在服務上不斷創新,希望通過温馨、細緻化的服務,為每一位到店客人提供更加優質的服務,酒店提供免費停車場、免費洗衣房、免費的咖啡喝、免費行李物品貴重物品寄存等周到服務。次日退房可延遲。喜歡我們就將我們推薦給您的朋友吧,小高期待您的再次入住哦!
Response from Property: 【💕免費停車💕】哇塞!!!有您這麼高的評價,小高很欣喜呀!非常高興您的出行選擇我們陪您一同度過,也非常高興我們的設施及服務能夠讓您感到滿意。感謝您對我們工作的鼓勵及支持,我們會在服務上不斷創新,希望通過温馨、細緻化的服務,為每一位到店客人提供更加優質的服務,酒店提供免費停車場、免費洗衣房、免費的咖啡喝、免費行李物品貴重物品寄存等周到服務。次日退房可延遲。喜歡我們就將我們推薦給您的朋友吧,小高期待您的再次入住哦!
Response from Property: 【💕超寬幅飄窗💕】【💕24小時管家服務💕】【全房型可觀外景】【💕免費停車💕】【💕無憂自助洗衣服務💕】【💕停車場配置充電樁💕】【提供自助打印服務】非常感謝您的入住與高度讚賞!咱們高登酒店一直致力於客户滿意度的提升,無論從硬件設施還是衞生服務,我們都下足了功夫,衹為等待您的體驗。 酒店房間產品種類豐富,有簡約精緻的商務客房,亦有別具匠心的智能巨幕行政影音房、親子房以及豪華套房。客房配置高端乳床墊,枕頭,80支的高品質床上用品,給你提供高品質的睡眠體驗。另外酒店配備免費停車場,大堂吧、洗衣房2間,提供所有入住客人免費洗烘乾衣服,大堂有自助的咖啡、茶水和果汁點心。我們熱切期待您的再次光臨!祝你生活愉快!
Response from Property: 【💕超寬幅飄窗💕】【💕24小時管家服務💕】【全房型可觀外景】【💕免費停車💕】【💕無憂自助洗衣服務💕】【💕停車場配置充電樁💕】【提供自助打印服務】非常感謝您的入住與高度讚賞!咱們高登酒店一直致力於客户滿意度的提升,無論從硬件設施還是衞生服務,我們都下足了功夫,衹為等待您的體驗。 酒店房間產品種類豐富,有簡約精緻的商務客房,亦有別具匠心的智能巨幕行政影音房、親子房以及豪華套房。客房配置高端乳床墊,枕頭,80支的高品質床上用品,給你提供高品質的睡眠體驗。另外酒店配備免費停車場,大堂吧、洗衣房2間,提供所有入住客人免費洗烘乾衣服,大堂有自助的咖啡、茶水和果汁點心。我們熱切期待您的再次光臨!祝你生活愉快!