Mercure Sheffield St Paul's Hotel & Spa Reviews

This was the cutest hotel to come to with your partner. the staff was so lovely and the place was so beautiful, I would definitely be coming again!

Robin, on the reception desk, was very professional and friendly and gave me a very warm welcome and a great first impression. The hotel, being directly attached to the Winter Garden, has a great central location and is less than ten minutes by foot to the train station (which is all wheelchair and suitcase accessible). All the breakfast staff were also attentive and helpful even early in the morning.

They charge nearly double what most hotels in the area do because there's a spa. But they charge extra for pool use after you get there, and you could visit it and pay the same if you're not a guest. They also don't allow children in the pool most of the day, which didn't come up when I specified I was bringing a child. So we had no opportunity to use the pool. It's also not the hotel advertised! ******************************************************************* you've probably seen this image they're using. It's not there! That's a nearby building they like the look of. Moved the TV to the left so it aligned with the bed. Pic attached. Gross. Wanted to take my card when we arrived. I know that's becoming more common, but it needs to be called out. I'd paid up front. Nobody needs my card details just in case they want to charge me for something.

Extremely kind staff at welcome, updated our room to higher and with a great view over the square. Clean, wide room, very large bed, nice big glass windows. Easy checkout.

It is a very nice hotel, spacious room and friendly staff. They listened to my request. I had requested for a room near the elevator because I have walking difficulties, and they managed to give me a room right opposite the elevator. Besides , the environment of the restaurant where we had breakfast was good, also quite a lot of food and choice of drinks. Many thanks.

Great location for city centre though no parking, entrance lobby and bar area very presentable. Staff spoken to came across as friendly and approachable. Only 1 lift working. Never saw the spa area to comment. Room spacious, bathroom with bath and shower separate - shower very good rain fall. A mini fridge is a nice addition to the room. Would have expected some fresher milk condiments rather than UHT jiggers. Basic tea/coffee condiments. Our room overlooked the winter gardens roof. The window does not open (which could be a deal breaker in warmer months). Rather quiet. Bed itself..... terrible! Old pocket springs that desperately needs replacing or at least topping. Was like trying to sleep on a death rack ... massive let down! Awful nights sleep. Hair dryer did not work. If wasn't for the shocking beds/mattress I would consider staying here again especially due to price and location. However the main reason you stay somewhere is to sleep ...and that was not a nice experience at all here.

Hotel was modern, clean, comfortable. I stayed for one night with my 8 year old. Our room was upgraded, we loved the pool and steam room, reception staff were amazingly friendly and helpful, my daughter loved chatting to them and it made our stay really special.

Excellent location right in the city centre. Friendly polite staff. Very clean. Highly recommend.

Excellent hotel in great location. It was clean, comfortable and the staff pleasant and capable.

Really nice location with spa/pool attached but at a additional cost

Visited Sheffield for a work event, beautiful hotel in a great location. The room had a great view of the Christmas markets and was very spacious, also a free spa facility for guests. Would stay here again.

Once I arrived at the hotel. It turned out to be overbooked and we didn’t have a room. They blamed Trip.com to have forced the reservation through. Hence, try to avoid booking there or using trip.com as a first option especially on weekends and Fridays.

Amazing stay! A lovely hotel and Maria the receptionist was so kind and helpful. We d book again in the future and recommend to everyone!

service was excellent, facilities great, the standard room we stayed in while roomy, clean and spacious needs updating. complimentary coffee and tea good but more milk is needed as the milk sachets only contain a small amount of milk