Oster Hotel Apartment (Zhuhai Gongbei Port Fuhuali Branch) Reviews
Oster Hotel Apartment (Zhuhai Gongbei Port Fuhuali Branch)
Lobby on the 1st floor, Building 1, Longguang Jiuyun Building, No. 1045 Jiuzhou Avenue West, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
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Oster Hotel Apartment (Zhuhai Gongbei Port Fuhuali Branch) Guest Reviews
4.4/5
775 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(775)
Positive reviews(735)
Reviews with photos/video(125)
Classy environment(29)
Great location(28)
Friendly front desk staff(25)
Easy to get around(22)
Many amenities(17)
Would stay again(12)
Comfortable bed(12)
Average sound insulation(8)
Negative reviews(40)
Guest User
Deluxe Room (2 Beds)
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on May 12, 2024
The room was claen. The service of hotel was quickly. Check in was smoothly.
Response from Property: Thank you for taking the time to give us a sincere review of our hotel. Zhuhai Oster Hotel is located in the most prosperous business district of Zhuhai, about 10 minutes' drive from Gongbei Port, about 15 minutes' drive from Jiuzhou Port, about 10 minutes' drive from Zhuhai Gongbei Light Rail Station, and about 20 minutes' drive from Zhuhai Fisherwoman. The hotel is adjacent to Fuhuali, Jiuzhou Road, Huanyu City, Seaside Park, Seaside Swimming Pool, etc., giving you the warmth of home. Have a nice trip! Looking forward to your next visit
Fen
Loft (2 beds)
Stayed in Apr 2024
Family
6 review
3.2/5
Posted on May 12, 2024
Our hotel room (loft) was average, spacious and the beds are comfortable. We asked the staff to mop the floor when arrived as it was quite dusty because of the renovations outside the hotel (see picture). The hotel was surrounded by many work in progress constructions, quite messy and noisy.
Overall if you don’t mind that, it is a decent hotel to stay.
Response from Property: Dear guest! Thank you for your review! Thank you very much for your recognition of our room and service attitude. There is decoration dust outside the corridor. We have notified relevant matters on our platform. We have also reported this problem to the relevant departments and have made rectifications. Thank you for your stay! Looking forward to your next visit!
Guest User
Suite - 2-Room (3 beds)
Stayed in Mar 2024
Family
4 review
3.2/5
Posted on Apr 27, 2024
Reasonable, but the hostel windows are not that safe for travelers who with younger kids. Because the windows lock not that secure Overall are acceptable.
Response from Property: 感謝您抽出寶貴時間對我們酒店進行誠摯的點評。珠海奧斯特酒店位於珠海最繁華商圈,距拱北口岸關口約10分鐘車程,九州港碼頭約15分鐘車程,珠海拱北輕軌站約10分鐘車程,珠海漁女約20分鐘車程,酒店毗鄰富華里、玖洲道,環宇城,海濱公園,海濱泳場等,給您如家般的温暖。祝旅途愉快!期待您的下次光臨
Takashi BonVoyage
Guestroom (Double bed)
Stayed in Feb 2024
Solo travelers
6 review
1.5/5
Posted on Mar 14, 2024
I paid a room which I didn't get because they didn't allow me to check-in due to unnecessary policy for foreign tourists. This is only one of my reasons why I made this review. It really made me so disappointed!
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you have any questions, you can contact the hotel to actively solve it. We will definitely deal with it until you are satisfied. If you come here next time, we hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
kho leslie
Loft (2 beds)
Stayed in Nov 2023
Family
1 review
1.0/5
Posted on Jan 1, 2024
Nobody can locate the so call hotel unless some occupant can provide guidance.
No sign board, no indications.
It is a showflat rented out on short lease.
No facilties.
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you have any questions, you can contact the hotel to actively solve it. We will definitely deal with it until you are satisfied. If you come here next time, we hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Yue Xin Deluxe Double Bed Room
Stayed in Mar 2024
Other
9 review
5.0/5
Outstanding
Posted on Apr 15, 2024
all well
Response from Property: 感謝您抽出寶貴時間對我們酒店進行誠摯的點評。珠海奧斯特酒店位於珠海最繁華商圈,距拱北口岸關口約10分鐘車程,九州港碼頭約15分鐘車程,珠海拱北輕軌站約10分鐘車程,珠海漁女約20分鐘車程,酒店毗鄰富華里、玖洲道,環宇城,海濱公園,海濱泳場等,給您如家般的温暖。祝旅途愉快!期待您的下次光臨
Anonymous User
Deluxe Room (2 Beds)
Stayed in Jan 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Feb 24, 2024
Goooood
Response from Property: 感謝您抽出寶貴時間對我們酒店進行誠摯的點評。珠海奧斯特酒店位於珠海最繁華商圈,距拱北口岸關口約10分鐘車程,九州港碼頭約15分鐘車程,珠海拱北輕軌站約10分鐘車程,珠海漁女約20分鐘車程,酒店毗鄰富華里、玖洲道,環宇城,海濱公園,海濱泳場等,給您如家般的温暖。祝旅途愉快!期待您的下次光臨
Guest User
Yue Xin Deluxe Double Bed Room
Stayed in Oct 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Helped upgrade the duplex room, the space is large, the price is quite affordable, the environment is very clean and the view outside the window is very good, overall very good
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Loft (Double bed)
Stayed in Oct 2024
Family
1 review
1.0/5
Posted on Nov 17, 2024
There were big black stains on the quilt. I thought such a new apartment would be very clean, but it turned out to be disappointing! When checking in, the young man had a dark face and didn't smile at all. He also threw his ID card back on the counter. He was already in a bad mood, and the bed sheets were dirty. What good mood I had after watching the air show was ruined by this hotel!
I took a video and photos and went downstairs to talk to the young man. He didn't smile at all. He didn't even say the most basic hotel terms: I'm sorry to give you a bad stay experience and I'm sorry. I asked them to give me a discount, but they just said a few perfunctory words without any sincerity to improve! ! ! ! They said that the hotel's check-out time is 12 o'clock, but now they help us delay the check-out to 2 o'clock! I really thought that others had never stayed in a hotel before, and didn't know that other hotels can check out at 2 pm. I had a good impression of Zhuhai, a tourist city, because this hotel is discounted! ! ! !
When I left, I asked the lady at the front desk: I asked them how to solve it, and they actually told us to find the supervisor. Then I said how to find the supervisor? The other party actually asked you to write down the manager's phone number instead of writing down the customer's phone number and asking the manager to call the customer. This is simply a condescending attitude. Speechless!!!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Room (2 Beds)
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 7, 2024
This B&B is really great! The facilities are first-class, and the service attitude of the lady at the front desk is warm and thoughtful, which makes me feel warm. Every corner is neat and orderly, which makes people feel happy. There are also tents and rocking horses that children like in the room. My little baby has a lot of fun playing. The B&B is in a great location, about 8 minutes by car from Chimelong. There is also a food street, which is very convenient for eating and taking out. The decoration in the room is warm and comfortable. In short, I am very satisfied with this B&B. I will come to Hesheli B&B next time I come to play [Hey Ha]
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Yue Xin Deluxe Double Bed Room
Stayed in Oct 2024
Couples
10 review
2.0/5
Posted on Nov 3, 2024
Poor hygiene
The key card requires a button to open the door, but the front desk didn't explain it first. If you can't open the door, you have to go downstairs and find the front desk. It feels very troublesome.
It is inconvenient to only have one USB plug
There's no place to go shopping nearby, and it's not convenient to find food.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your review. 1. The hotel room hygiene is checked by the front desk every day. 2. The hotel door lock is a smart door lock. When guests check in at the front desk, the staff will remind the guests how to open the door. 3. There is a QR code at the front desk for guests to add. Since it is more troublesome on the higher floors, the front desk will remind guests to add. 4. The room is fully equipped except for the USB interface socket. 5. This is the main road of Zhuhai, with Fuhuali Business Circle and Jiuzhou Road Shopping Plaza in front, and Moore Plaza behind, close to Gongbei Port.
Ziahh
Guestroom (Double bed)
Stayed in Jul 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 21, 2024
The room is clean and tidy, equipped with a projector, which creates a great atmosphere for watching movies with the lights off. It is also close to Gongbei Port, making it very convenient to go to Macau and Hong Kong.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to give us a sincere review of our hotel. Zhuhai Oster Hotel is located in the most prosperous business district of Zhuhai, about 10 minutes' drive from Gongbei Port, about 15 minutes' drive from Jiuzhou Port, about 10 minutes' drive from Zhuhai Gongbei Light Rail Station, and about 20 minutes' drive from Zhuhai Fisher Girl. The hotel is adjacent to Fuhuali, Jiuzhou Road, Huanyu City, Seaside Park, Seaside Swimming Pool, etc., giving you the warmth of home. Have a nice trip! Looking forward to your next visit
Guest User
Guestroom (Double bed)
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 12, 2024
The service was great, opened the door and asked the hallway cleaning sister to help tune the water heater, trot over to get it done, and kept saying sorry, when checking out this morning, every cleaning sister was very polite to say slow down, goodbye, felt very comfortable! The decor is very new and clean! Will come again next time!
Original TextTranslated by Google
Response from Property: Thank you for taking the time to give us a sincere review of our hotel. Zhuhai Oster Hotel is located in the most prosperous business district of Zhuhai, about 10 minutes' drive from Gongbei Port, about 15 minutes' drive from Jiuzhou Port, about 10 minutes' drive from Zhuhai Gongbei Light Rail Station, and about 20 minutes' drive from Zhuhai Fisher Girl. The hotel is adjacent to Fuhuali, Jiuzhou Road, Huanyu City, Seaside Park, Seaside Swimming Pool, etc., giving you the warmth of home. Have a nice trip! Looking forward to your next visit
Guest User
Deluxe Room (2 Beds)
Stayed in Sep 2024
Solo travelers
40 review
4.0/5
Very Good
Posted on Oct 28, 2024
The house price is very cheap, the cost performance is very good, the location is very close to Gongbei Port, the taxi starting price is low, the surrounding supporting facilities are also very good, the most important thing is that it is new, the bed is super big and very soft
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Yue Xin Deluxe Double Bed Room
Stayed in Mar 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Apr 6, 2024
A very good experience, warm service, the room is very clean and sanitary, and the location is very good, it is very convenient to go anywhere, it deserves five-star praise, and I will choose here again if I have the opportunity to come to Zhuhai next time
Original TextTranslated by Google
Response from Property: Thank you for taking the time to give us a sincere review. Zhuhai Oster Hotel is located in the most prosperous business district of Zhuhai, about 10 minutes' drive from Gongbei Port, about 15 minutes' drive from Jiuzhou Port, about 10 minutes' drive from Zhuhai Gongbei Light Rail Station, and about 20 minutes' drive from Zhuhai Fisherwoman. The hotel is adjacent to Fuhuali, Jiuzhou Road, Huanyu City, Seaside Park, Seaside Swimming Pool, etc., giving you the warmth of home. Have a nice trip! Looking forward to your next visit