To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(865)
Positive reviews(830)
Reviews with photos/video(132)
Classy environment(104)
Delicious breakfast(77)
Friendly front desk staff(77)
Nice sea view(46)
Great swimming pool(28)
Strange smell in room(22)
Delicious buffet(15)
Has play area for children(11)
Negative reviews(35)
郭子荧
Deluxe Sea View Twin Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 5, 2025
The best hotel we have stayed in China! We got upgraded to an executive room which was really spacious. Even though the convenient store is not nearby, we managed to order a delivery from Watsons. The Reception desk is really helpful, knowing that a foreigner doesn’t have a local number to finalise the delivery order, the receptionist kindly lend me her number and received the delivery. She even sent my item up to my room! Dinner was great too! We had crab, hotpot, sushi and more at the buffet place. Eating great food while listening to the live jazz band, totally the right feel for Christmas! Will stay in a Sheraton again!
6/7
Response from Property: Thank you very much for your 5-star review of our hotel! We are so pleased to hear that you had such an enjoyable stay at the hotel and were pleased with our service and facilities.We are delighted that you enjoyed your upgraded Executive Room and that our front desk team was able to assist you in ensuring that your stay was as comfortable and hassle-free as possible. We always strive to provide a personalised service to every guest and your satisfaction is our greatest motivation.With regards to dinner, we are delighted that you enjoyed the food at the buffet restaurant and the live jazz band. We believe that the combination of food and music can bring an unforgettable experience to our guests.We look forward to welcoming you back and hope to continue to provide you with the same high level of service in the future. Once again, thank you for your comments and have a wonderful trip!
Andrew89
Deluxe City View King Room
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Hotel room is spacious, clean and tidy. Will come again next time.
Response from Property: Dear guest, thank you for choosing to stay at Sheraton Zhoushan Hotel. We are very pleased to see your praise for the hotel and your recognition of us. We will strive to continuously improve our service level and provide guests with more perfect services. We look forward to your stay again in the near future and wish you a happy life.
Nadezhda
Deluxe City View King Room
Stayed in Nov 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 17, 2024
perfect hotel, room was amazing with a city view.
there is only one drawback - personnel's knowledge of English is very low.
Response from Property: Dear guests, thank you for choosing to stay at Sheraton Zhoushan Hotel . We are very pleased to see your comments and suggestions on the hotel, we will endeavour to continuously improve the level of service, to provide guests with more perfect service, looking forward to your stay again in the near future, I wish you a happy life.
NIHAT
Deluxe City View King Room
Stayed in Aug 2024
Business travelers
42 review
3.5/5
Posted on Sep 8, 2024
general condition of hotel old fashioned and need renovation. Friendly staff and convenient booking.
Response from Property: Dear Guest, Hello! Thank you very much for visiting Sheraton Green City Hotel Zhoushan and sharing your valuable suggestions with us in your busy schedule, which is crucial for us to improve our service quality. We will endeavour to continuously improve our service level and provide more perfect service to our guests. We look forward to welcoming you back in the near future and wish you all the best~!
Dimitrios
Deluxe City View Twin Room
Stayed in Jan 2024
Business travelers
4 review
3.7/5
Posted on Mar 1, 2024
Good location near the ferry terminal, buffet limited choices if you go for dinner around 21:00
Response from Property: Dear guest, thanks for sharing your stay experience with us. Glad to hear that you spent relaxing moments here, and we hope you also enjoy the unique local charm of Zhoushan. We sincerely look forward to meeting you again in the beautiful Zhoushan Islands. Sheraton Zhoushan Hotel
Andrej Pertovt
Deluxe City View King Room
Stayed in Mar 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on May 23, 2024
Second time in this hotel, overall what is needed is perfect
Response from Property: Dear Guest! Thank you for choosing to stay at Sheraton Green City Hotel Zhoushan and for giving us a perfect rating. We are happy to learn that Zhoushan and our hotel brought you wonderful memories. Your affirmation is the greatest motivation for all Sheraton staff to continue to work hard. Thank you for your trust and affirmation. We hope to meet you again in the beautiful Zhoushan Islands in the near future.Translated with DeepL.com (free version)
Chelsea cheng
Deluxe Sea View Suite
Stayed in Jan 2024
Booked for others
174 review
3.2/5
Posted on Mar 1, 2024
Good location but hotel is old
Response from Property: Dear guest, thank you very much for staying with Sheraton Zhoushan Hotel and sharing your valuable advice with us during your busy schedule, which is vital to our improvement of service quality. We apologize for not giving you the experience you expected. The management of the hotel attaches great importance to the problem of in-store experience you have reflected. We have made feedback with the operation team. In the future, we will strengthen management and staff training. I hope the hotel will have another chance to provide you with quality service and pleasant experience.
Guest User
Deluxe City View Twin Room
Stayed in Mar 2023
Family
1 review
4.5/5
Great
Posted on May 16, 2023
The hotel’s location is excellent and especially preferred when participating the bicycle event. The hotel management was very kind to allow a late check-out to allow participants of the event to check out after it finished. They also provides some snacks.
Response from Property: Dear guest, thanks for sharing your stay experience with us. Glad to hear that you spent relaxing moments here, and we hope you also enjoy the unique local charm of Zhoushan. We sincerely look forward to meeting you again in the beautiful Zhoushan Islands. Sheraton Zhoushan Hotel
Mirko
Deluxe Sea View Twin Room
Stayed in Jul 2022
Family
1 review
3.5/5
Posted on Aug 19, 2022
I spent 3 nights in Sheraton Zhoushan Hotel. Service is really good, staff is polite and competent (English speak as well).
Restaurant is really good, for breakfast and for dinner as well (buffet style with fresh fish).
BUT I gave 1 Star to facilities since I choose this hotel for the beautiful (on picture from the website) outdoor pool, but with my big surprise, it was not available, just few cm of water and the bottom of the pool was slimy..... Staff said that since last year pool is not available and used just for small child with inflatables. Towel service also not available.
I really think that this detail should be remarked in the website otherwise people can be misled (like me)
Response from Property: Dear guest, thanks for sharing your stay experience. Glad to hear that you spent relaxing moments here and enjoy your stay with us, it's our brand mission to make your travel effortlessly. We attach great importance to your valuable suggestions. We have urged relevant departments to make immediate improvements. We sincerely look forward to meeting you again in the beautiful Zhoushan Islands. Sheraton Zhoushan Hotel
Anonymous User
Deluxe Sea View King Room
Stayed in Jul 2023
Family
2 review
4.0/5
Very Good
Posted on Nov 1, 2023
Okay for a short stay
Response from Property: Dear guest, thanks for sharing your stay experience with us. Glad to hear that you spent relaxing moments here, and we hope you also enjoy the unique local charm of Zhoushan. We sincerely look forward to meeting you again in the beautiful Zhoushan Islands. Sheraton Zhoushan Hotel
GASTÓN ANDRES
Deluxe City View Twin Room
Stayed in Jul 2022
Family
10 review
4.5/5
Great
Posted on Aug 23, 2022
Great hotel ideal for a weekend
Response from Property: Dear guest, thanks for sharing your stay experience with us. Glad to hear that you spent relaxing moments here, and we hope you also enjoy the unique local charm of Zhoushan. We sincerely look forward to meeting you again in the beautiful Zhoushan Islands. Sheraton Zhoushan Hotel
Guest User
Deluxe City View Twin Room
Stayed in Oct 2022
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 18, 2022
Good Good very Good
Response from Property: 尊敬的賓客,感謝您選擇入住舟山喜來登綠城酒店。非常高興看到您對酒店的稱讚並對我們的認可,我們會努力不斷提高服務水平,為賓客提供更完美的服務,期待您在不久的將來再次入住,祝您生活愉快。
Guest User
Deluxe City View Twin Room
Stayed in Dec 2024
Family
24 review
5.0/5
Outstanding
Posted on Jan 30, 2025
Service: The front desk upgraded the city view room to a sea view room, which is great👍🏻
Room: The room is spacious and clean, the bathroom is TOTO, and there is a bathtub for hot bathing
Breakfast: There are both Chinese and Western breakfasts, and the breakfast price is very cost-effective for a five-star hotel
Location: The environment of the hotel is very good, and it is still very convenient for self-driving
Summary: If I come to Zhoushan again next time, I should choose Sheraton
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Sheraton Zhoushan Hotel. We are very glad to see your praise for the hotel and your recognition of us. We will strive to continuously improve our service level and provide guests with more perfect services. We look forward to your stay again in the near future and wish you a happy new year.
Guest User
Deluxe City View King Room
Stayed in Dec 2024
Family
9 review
5.0/5
Outstanding
Posted on Jan 24, 2025
This stay at Sheraton was a very good experience! The hotel environment is first-class, the rooms are clean and tidy, the restaurant breakfast is rich and delicious, the front desk service is warm and polite, especially Christine at the front desk, who upgraded the room type for me and had a first-class service attitude! This stay was very pleasant~
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇入住舟山喜來登綠城酒店。非常高興看到您對酒店的稱讚並對我們的認可,我們會努力不斷提高服務水平,為賓客提供更完美的服務,期待您在不久的將來再次入住,祝您新年快樂。
Guest User
Deluxe Sea View Twin Room
Stayed in Dec 2024
Family
20 review
5.0/5
Outstanding
Posted on Jan 22, 2025
The hotel is large, well-equipped, clean and has good service. The hotel has a rich breakfast and dinner. It is half an hour's drive from Wusong Temple Pier and the price is half the price of hotels of the same level in the scenic area. Children under 12 years old can enjoy free buffet meals.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Sheraton Zhoushan Hotel. We are very pleased to see your praise for the hotel and your recognition of us. We will strive to continuously improve our service level and provide guests with more perfect services. We look forward to your stay again in the near future and wish you a happy life.