No.322 Section 2 of Jingqu Road, Emeishan, Sichuan, 614201, ChinaView Hotel Details
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Emei Shan Grand Hotel Guest Reviews
4.8/5
Excellent
3840 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.8
Cleanliness4.8
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All reviews(3840)
Positive reviews(3801)
Reviews with photos/video(778)
Delicious breakfast(743)
Relaxing hot springs(577)
Offers pick-up/drop-offs(407)
Perfect for kids(158)
Close to scenic area(91)
Delicious buffet(38)
Garden view(32)
Negative reviews(39)
sundaeq
Happy Family Friendly Room (2 beds)
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Overall had a great experience at the hotel. There was a free pick up from emei shan high speed rail station. The hotel staff 小耿 that picked us at the train station was very welcoming and answered many of our questions regarding how best to tour Emei Mountain. She also sent us major location pin and guided us where to visit. Hotel breakfast was great on Sunday with a variety of choices.
Hotel is 10mins walk away from 报国寺 and bus station to go to Emei Mountain. Right opposite the hotel has food options. If you walk 20mins downhill, there would be more selection of local food. Very convenient location.
Response from Property: Dear Guest,Thank you very much for taking the time to share your wonderful experience at our hotel with us! Your positive feedback is incredibly valuable and warms our hearts.We are thrilled to hear that you enjoyed your stay with us, from the comfort of your room to the quality of our service. It's always a pleasure to know that our guests feel at home and appreciated during their visit.We hope to have the opportunity to welcome you back to our hotel in the future. We look forward to serving you again soon!
sqsong
Standard Room (Building 3, 1f, special promotion)
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 13, 2024
Thank you for the great service rendered by your staff. From pickup at the hotel, drop-off to train station and the personal delivery to the room, I am amazed by the service. Would like to commend Ms Geng Xin for facilitating this whole journey.
Highly recommended!
Response from Property: Dear guests!Thank you very much for your support and love for the hotel. The satisfaction of guests is the direction of our efforts and the driving force forward. We will welcome guests from all over the world with full enthusiasm. Looking forward to your next visit!
Anonymous User
Standard Room (Building 3, 1f, special promotion)
Stayed in Nov 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Dec 23, 2024
The hotel is located at 10mins walk to the main bus station to Ermeishan. The hotel manager, Mdm Fei is very helpful and providing us the useful travel info. Room and bedding are clean. Wide variety of breakfast with western n Chinese food. Will recommend to stay.
Response from Property: Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic stay. Your comments about our cleanliness, staff, and breakfast mean a lot to us.We're constantly striving to improve, and your feedback is a great encouragement. We hope to see you again soon and provide you with an even better experience.Thank you for choosing our hotel!
Thomas Eng Leong
Standard Room (Building 3, 1f, special promotion)
Stayed in Oct 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Nov 23, 2024
it was a pleasant surprise to realise upon reaching the hotel that I had stayed here 18 years ago. The service was great. One of the staff led usto out room in another block and showed us where the hotspring and breakfast areas were. He also helped us with info about Emeishan weather.
Response from Property: Dear guests!Thank you very much for your support and love for the hotel. The satisfaction of guests is the direction of our efforts and the driving force forward. We will welcome guests from all over the world with full enthusiasm. Looking forward to your next visit!
Chu Maw Nian
Deluxe Room (Double bed) (Building 5)
Stayed in Sep 2024
Couples
29 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Even is expensive, worth for the money in term of convenience to stroll around after 4pm on top. Clean room , small though.
Response from Property: Dear Guest,Thank you so much for your review! We're delighted to hear that you enjoyed your stay with us. Please accept our sincerest apologies if there was anything that did not meet your expectations. We are always looking for ways to improve and ensure that every guest has an unforgettable experience.We hope to have the opportunity to welcome you back to our hotel in the future. In the meantime, if you have any further questions or need assistance with anything, please do not hesitate to reach out to us.We look forward to welcoming you back in the future.
Guest User
Standard Room (Building 3, 1f, special promotion)
Stayed in Sep 2024
Couples
13 review
4.0/5
Very Good
Posted on Nov 30, 2024
We were picked up from the train station, and put us in a room away from the crowd.
Response from Property: Dear guests, hello! Thank you very much for your support and love for the hotel. The satisfaction of guests is the direction of our efforts and the driving force forward. We will welcome guests from all over the world with full enthusiasm. Looking forward to your next visit!
Yarden Shem Tov
Executive Standard Room B
Stayed in Dec 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 12, 2024
We had a great time ! They gave great service
Especially Xu Yan Peng ! She was so nice and adorable and helpful! We love her and will go back to the hotel just to meet her again
They have a great indoor pool and amazing hot spring area! Wow
6/7
Response from Property: Dear guests, Hello! Thank you for your support and love of the hotel, the satisfaction of our guests is the direction of our efforts and forward momentum, we will be full of enthusiasm to welcome guests. Look forward to your visit again!
Guest User
Happy Family Friendly Room (2 beds)
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on May 1, 2024
Great hotel with great manager, especially Huang Juan! She welcomed us in the receptionist and guided us to our room directly. She also gave us tips, tricks, and useful information during our stay in Emei. Superb!
Response from Property: Dear guest:Thank you very much for your support and love for the hotel. The satisfaction of our guests is the direction of our efforts and the driving force for moving forward. We will welcome guests from all over the world with full enthusiasm. Looking forward to your visit again!
Matt Xu1
Executive Standard Room B
Stayed in Apr 2024
Family
17 review
4.0/5
Very Good
Posted on May 4, 2024
We had to change rooms due to the bad smell from the bathroom, all in all it’s an okay hotel.
Response from Property: Dear guest, thank you for your comments. The hotel hopes that all guests can fall in love with the space we have created and enjoy a calm and comfortable stay. We look forward to your visit again.
Sam MT
Standard Room (Building 3, 1f, special promotion)
Stayed in Aug 2023
Couples
44 review
5.0/5
Outstanding
Posted on Sep 5, 2023
Well located near Banguo Temple and the bus station. Have resort facilities like pool, sauna and jacuzzi. Breakfast have ample varieties. Overall, a good hotel for a short stay if you are visiting Emeishan.
Response from Property: Dear Guest:Hello! Thank you very much for your support and love for the hotel. The satisfaction of our guests is the direction of our efforts and the driving force to move forward. We will welcome guests from all over the place with full enthusiasm. Looking forward to seeing you again!
Dee Kuan
Family Suite - 2-Bedroom (Building 5)
Stayed in Dec 2023
Family
6 review
5.0/5
Outstanding
Posted on Jan 4, 2024
The location of this hotel is perfect as it’s just around the corner to 第一山亭 and less than 15 mins walking distance to 报国寺 and 客运中心 for the buses to go up to mountain 万年寺 & 雷洞庭 & 金顶 places。
The hotel provides pick up and drop off service from/to 高铁, which makes it very convenient for us as we are carrying big luggages.
The hotel staffs provide very good services. They are all friendly and helpful. My customer manager —XuYanpeng(徐艳鹏) is very caring and attentive. She checks on us to make sure we have what we need. Her service oriented professionalism is excellent, and makes our staying very enjoyable.
Will definitely stay in this hotel if we are coming back to Emeishan.
Response from Property: Dear guest: Thank you very much for your support and love for the hotel. The satisfaction of our guests is the direction of our efforts and the driving force for moving forward. We will welcome guests from all over the world with full enthusiasm. Looking forward to your visit again!
Guest User
Family Suite - 2-Bedroom (Building 5)
Stayed in Nov 2023
Family
2 review
4.5/5
Great
Posted on Dec 28, 2023
We stayed at Emeishan Gand Hotel on two separate occasions. We were impressed by the attentive service made by our hostess Miss Geng and she had made all the effort to make our stay as comfortable as possible. We appreciated all the effort the staff at Emeishan Grand Hotel had made and the idyllic location of this hotel made it the perfect base to explore the majestic Emei Mountain and is surroundings.
Response from Property: Dear guests, thank you for staying at the Emeishan Grand Hotel and for your satisfactory comments. To receive guests from afar, the blooming smiling face is our original logo. The gentle language hope is like a breeze blowing away the fatigue of the journey. We will continue to maintain our service quality and service enthusiasm, and bring every guest a pleasant check-in experience. Thank you for your recognition of our service. I sincerely look forward to your next visit!
Celine Chan
Executive Standard Room B
Stayed in Oct 2023
Couples
3 review
5.0/5
Outstanding
Posted on Nov 24, 2023
The hotel has provide excellent service during my stay. From the free pick-up to the check-out of my stay, I have well taken care by them. The hotel has assigned a person in-charge (小谭) for my stay, he really did a good job. He has answered all my question patiently and helped me to arrange for a drop off to the train station.
Response from Property: Welcome to Emeishan Grand Hotel, and thank you very much for your support. Welcome to visit next time.
Ailing
Standard Room (Building 3, 1f, special promotion)
Stayed in Sep 2023
Solo travelers
2 review
4.0/5
Very Good
Posted on Oct 31, 2023
I think for the price and location this is a nice spot. I could walk to the stores and hiking path to the mountain.
The hotel has several buildings, my room was in one of the side buildings. Very noisy, I could hear my neighbors talk and toilet use. Also the room smelled a bit old, funky which I had to get used to.
I liked the big breakfast, lots of variety! Used the hot springs which was nice too.
Only one member of staff seemed to speak English, but everyone was helpful. They kindly dropped me of at the train station.
Response from Property: Welcome to Emeishan Grand Hotel. Thank you very much for your support. Looking forward to your visit again!
Guest User
Happy Family Friendly Room (2 beds)
Stayed in Mar 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 29, 2023
Very very good hotel, good location and best support. Special thanks to 徐艳鹏 she help me everything i need. Book this hotel you will not regret
Response from Property: Dear guest: Thank you very much for your comment on our hotel. We are glad to know that you have enjoyed a pleasant stay. This is also the greatest pride of our employees.Welcome to come again!