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Negative reviews(6)
Anonymous User
Cozy Queen Room
Stayed in Jun 2023
Business travelers
1 review
1.0/5
Posted on Aug 6, 2023
1. There are many ants in the room…
2. On the morning of check-out, a strange man, about 40-50 years old, opened my room door with his room card. I was packing my things at the time and asked him what he was doing. Don't tell me either? Stayed for 2-3 minutes and kept looking around? Fortunately, I am a boy? Because I had to take a car to the airport, I didn't call the police.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
M.Y. Chan
Deluxe Queen Room
Stayed in Apr 2023
Family
19 review
2.0/5
Posted on May 4, 2023
There is a big gap between the room and the photos, the space is small, and the table is small, so it is impossible to put more things.
After collecting the room fee, even the basic service of charging the phone will be charged separately. Guests who want to stay must bring their own chargers.
The room does not have a telephone connected to the lobby. If you want more water, you have to go downstairs or order a delivery to buy it yourself.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Response from Property: 尊敬的賓客:您好,感謝您的入住和花時間和我們分享入住體驗。很抱歉在您入住期間給您帶來不好的體驗,酒店正在不斷發展中,你所看到的設施將會不斷完善。同時,我們會加強對酒店衞生的管理,爭取給您帶來更好的服務,請相信我們想為客人做得更多。近期酒店有時令活動,期待您的參加!我們歡迎您再次入住!