Rezen Longhh Hotel (Zhaoqing Seven Star Cave Sports Center) Reviews

Response from Property: Dear guest,Thank you for choosing Zhaoqing Qiaobang International Hotel. We are honored to have the opportunity to serve you. We are saddened to hear that we did not meet your expectations and did not receive a five-star review from you. We sincerely hope that you can provide us with valuable suggestions, which we will carefully study and address to provide you with a more comfortable and enjoyable stay experience.All the staff of the hotel are looking forward to your next visit!

Response from Property: 尊敬的賓客：您好！感謝您選擇肇慶僑邦國際酒店，非常榮幸能為您服務。嗚~但非常傷心沒能拿到賓客的五分好評；非常希望賓客能對我們提出的寶貴建議，我們會認真研究和解決，為您提供更加舒適温馨的入住體驗。酒店全體員工期待着您的再次下榻！

Response from Property: [❤Zhaoqing Qixingyan Scenic Area❤24-hour free parking❤24-hour free laundry❤Seven-day American fitness on the 2nd floor❤Entertainment chess and card room on the 4th floor] Dear guests, thank you for choosing to stay in our hotel and sharing your stay experience with your heart! 🌿We are glad that you are satisfied with the hotel's location and surrounding facilities. We are close to transportation hubs and multiple attractions to provide more travel convenience for people on the road. The guest rooms are equipped with smart home and daily deep cleaning service, hoping that every guest can feel the warmth of home after a long journey. The team is encouraged to learn that you appreciate our breakfast selection and value for money. Issues regarding service attitude have been fed back to the Operations Director. We will begin special training on "Smiling Thermometer" from today on. I believe that you will be able to see our transformation the next time we meet. All the hotel staff sincerely invite you to come to Zhaoqing again when the maple leaves are all over the sky. Let us accompany you to explore the autumn colors of Xinghu Lake with more heartwarming service!

Response from Property: [❤Zhaoqing Qixingyan Scenic Area❤Qixingyan Archway❤First choice for travel❤24-hour free parking❤24-hour free laundry] Dear guests, hello! Thank you very much for choosing to stay in our hotel and sharing your experience. We are very happy to learn that you approve of the room hygiene, facilities, breakfast products and front desk service. Your satisfaction is the driving force for our continuous improvement! We sincerely apologize for the equipment noise issue you mentioned. The hotel always puts guests' sleep quality first. At present, an engineering team has been arranged to conduct a comprehensive inspection of relevant equipment, striving to identify the source of noise and complete noise reduction as soon as possible. To enhance your subsequent stay experience, if you need to book again, please feel free to contact our customer service staff. We will give priority to arranging a quieter room for you and provide exclusive stay care. We look forward to providing you with a comfortable and pleasant accommodation experience again after the problem is properly resolved. Wish you a happy life!

Response from Property: [❤Zhaoqing Qixingyan Scenic Area❤24-hour free parking❤24-hour free laundry❤Seven-day American fitness on the 2nd floor❤Entertainment chess and card room on the 4th floor] Dear guests: Thank you for giving us a full score! We are delighted to hear your appreciation for the room, smart robot and service! It seems that our little robot performed very well. It is the "super assistant" of our hotel and is always ready to provide you with all kinds of useful information! Our breakfast is as rich as a food expo, and we really hope you can bring your friends with big appetites to enjoy it together! At the same time, thank you for your recognition of our team. We will continue to pass on this enthusiasm. We look forward to your next visit, when we will ensure that you have the same wonderful experience, and maybe even exceed 100 points again! I wish you a good mood every day!

Response from Property: [❤Zhaoqing Qixingyan Scenic Area❤24-hour free parking❤24-hour free laundry❤Seven-day American fitness on the 2nd floor❤Entertainment chess and card room on the 4th floor] Dear guests: Hello! I am so happy to see your 5-point praise! 😊We feel very accomplished to receive your recognition~ Every cleanliness and every thoughtful service of the hotel are waiting for you. Welcome to come home often!

Response from Property: [❤Zhaoqing Qixingyan Scenic Area❤24-hour free parking❤24-hour free laundry] Dear guests, thank you for your review! Your praise is like the warm sun in winter, warming the hearts of all our employees! We look forward to your next stay. We will live up to your expectations and provide you with better services. Wish you good luck in the Year of the Snake!

Response from Property: [❤Zhaoqing Qixingyan Scenic Area❤24-hour free parking❤24-hour free laundry❤Seven-day American fitness on the 2nd floor❤Entertainment chess and card room on the 4th floor] 🌸Dear guests: Hello! Thank you very much for brightening our mood with such a simple yet powerful compliment! 🌞 The "good service, high efficiency and fast speed" you mentioned is the greatest compliment to our team members. We always believe that only services that are both meticulous and efficient can make you feel truly caring~ 🚗The parking lot is spacious and the room is quiet. These details can add a sense of comfort to your journey or life, and we are also very pleased! Every word of recognition is motivation! In the future, we will continue to maintain this dedication and protect your "safe and home-like" experience in every link~ We look forward to meeting you again, and hope that next time we meet, we can still use warmth and professionalism to continue to write beautiful memories for you! ✨ Every word of recognition is motivation! In the future, we will continue to maintain this dedication and protect your "safe and home-like" experience in every link~ We look forward to meeting you again, and hope that next time we meet, we can still use warmth and professionalism to continue to write beautiful memories for you! ✨

Response from Property: Dear guest, thank you very much for taking the time to leave us such a positive review! We are very pleased with your recognition and support during your stay at Xiyue. Your satisfaction and praise are our motivation to continue working hard! We will continue to work hard to provide every guest staying at Xiyue with a comfortable and pleasant stay experience. Qiaobang International Hotel has always been committed to "service concept innovation" and "quality experience improvement", and on November 1, 2024, it joined the mid-to-high-end urban immersive resort brand of the Licheng Group - Licheng Xiyue Hotel, to comprehensively optimize product services and improve quality experience. We look forward to your visit again to witness our growth. I wish you all the best, thank you!

Response from Property: Dear guest, thank you very much for taking the time to leave us such a positive review! We are very pleased with your recognition and support during your stay at Xiyue. Your satisfaction and praise are our motivation to continue working hard! We will continue to work hard to provide every guest staying at Xiyue with a comfortable and pleasant stay experience. Qiaobang International Hotel has always been committed to "service concept innovation" and "quality experience improvement", and on November 1, 2024, it joined the mid-to-high-end urban immersive resort brand of the Licheng Group - Licheng Xiyue Hotel, to comprehensively optimize product services and improve quality experience. We look forward to your visit again to witness our growth. I wish you all the best, thank you!

Response from Property: [❤Light luxury and simplicity❤24-hour free laundry❤Free parking❤Comfortable area in the downtown area] Dear guests, thank you very much for taking the time to leave such a positive review for us! We are glad that you are satisfied with the room facilities, hygiene and service quality. Your praise is our motivation to keep working hard! We will continue to work hard to provide every guest with a comfortable and enjoyable stay. Qiaobang International Hotel has always been committed to "service concept innovation" and "quality experience improvement", and on November 1, 2024, it joined the mid-to-high-end urban immersive resort brand of the Licheng Group - Licheng Xiyue Hotel, to comprehensively optimize product services and improve quality experience. We look forward to your visit again to witness our growth. I wish you all the best, thank you!

Response from Property: Dear guests: The hotel service is as beautiful as poetry, the front desk responds like agile pen strokes, and the facilities are new like white paper, unfolding to write down beautiful memories. The Bauhinia West Dike is just around the corner. When night falls, it reflects the scenery of lakes and mountains, and is full of poetic and picturesque beauty. The food is as rich as a poet's pen, and Xiaodu's smart home services are as poetic and humorous, allowing you to feel the combination of literature and technology. May your stay here, and the beautiful time intertwined with poetry, never end.

Response from Property: Dear guest, thank you for choosing Qiao Bang Hotel and sharing your stay experience. We are glad that you were satisfied with the hotel's breakfast buffet and room facilities. We have been working hard to provide comfortable accommodation and rich services. Regarding the issue of bed size, we will seriously consider and work hard to improve it to ensure that every guest can enjoy a comfortable sleep experience. Thank you again for your choice, we look forward to your visit again and wish you a pleasant journey!

Response from Property: 【❤肇慶七星巖景區❤24小時免費停車❤24小時免費洗衣❤2樓七天美式健身❤4樓娛樂棋牌室】尊敬的賓客：您好！非常感謝您選擇入住我們酒店並花費寶貴時間分享您的入住體驗。看到您的點評，我們感到非常抱歉，此次入住未能達到您的預期，也未能為您帶來舒適的體驗。對於您反饋的問題，我們深表歉意並誠懇接受您的批評。這反映出我們在訊息傳遞的準確性、客房舒適度管理以及餐飲服務品質上存在不足。關於圖片與實際差異的問題：我們非常重視您提出的疑慮。酒店提供給平台的圖片旨在真實展示房型和環境，但可能存在拍攝視角、鏡頭呈現效果或更新不及時的情況，導致您的實際感受與預期有落差。作為酒店方，我們承諾：立即重新核對並更新在攜程等平台展示的客房及公共區域圖片，確保其與當前狀態嚴格一致；強化與平台溝通，要求對展示內容進行更嚴格的審核把關；在房型描述中更突出、清晰地標註面積、佈局等關鍵訊息，幫助客人做出更精準的選擇。關於房間空間體驗：我們理解寬敞度對舒適感的重要性。不同房型面積確實存在差異，我們將加強前台對客人的主動説明，協助選擇更合適的房型，並持續評估優化空間佈局的可能性。關於早餐體驗：早餐未能滿足您的需求，我們深感遺憾。我們已着手豐富早餐品類，增加特色及多樣化選擇，並提升食材與出品標準，力求提供更優質的餐飲服務。您對我們的評價，是我們改進的重要方向。再次為此次不愉快的入住經歷向您致以誠摯的歉意！您的意見已第一時間傳達至管理層及各相關部門，我們正在落實上述改進措施。我們深知挽回您的信任需要實際行動，但仍衷心希望未來能有機會為您提供一次煥然一新的體驗。如果您願意再次光臨，請聯繫我們，我們將特別關注您的入住安排。祝您順心！