Binhe Avenue (Binhe Dadao), Binhe New District, Ganzhou District, Zhangye, Gansu, 734000, ChinaView Hotel Details
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zhangye hotel Guest Reviews
4.7/5
Outstanding
1434 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1434)
Positive reviews(1389)
Reviews with photos/video(292)
Classy environment(413)
Large rooms(142)
Friendly front desk staff(70)
Garden view(60)
Tasty food(59)
Perfect for business trips(41)
Tasty restaurant(31)
Luxurious(23)
Negative reviews(44)
Zhuzhiqiu
Deluxe Standard Room B
Stayed in Jan 2025
Couples
17 review
5.0/5
Outstanding
Posted on Mar 1, 2025
The hotel is located in the wetland park in Zhangye city. It is Zhangye's premier hotel with first-class environment, service and hardware, especially the rooms, which are super large.
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Lizibibi
Deluxe Lake-View Standard Room B
Stayed in Jan 2025
Solo travelers
5 review
5.0/5
Outstanding
Posted on Feb 17, 2025
I checked the guide and found that Zhangye Hotel is close to the wetland park and has a good environment, so I booked it without hesitation. The service at Zhangye Hotel is indeed very thoughtful, the staff are very warm and welcoming, and they even prepared hot water for foot bathing at night, which is very considerate. The breakfast is also very rich, and the hotel has done a good job in every detail. I arrived just when the lake was frozen, which made me, a little potato from the south, sigh at the beauty of the northwest winter.
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Response from Property: 尊敬的賓客:您好!非常感謝您選擇張掖賓館並留下如此讚譽有加的評價!得知我們的地理位置、優質服務、熱情的員工以及豐富的早餐給您留下了深刻印象,我們感到無比榮幸。尤其是我們為員工準備的泡腳熱水能夠得到您的認可,這正是我們追求服務細節、希望為賓客營造温馨舒適住宿體驗的體現。您提到酒店各細節都做得很到位,這正是我們一直以來努力的方向。我們很高興能夠為您提供一個既舒適又貼心的住宿環境。同時,非常感謝您欣賞並贊歎了張掖冬日的美景,湖面結冰的獨特景緻確實為張掖增添了幾分北國風光的韻味。希望您在張掖賓館的住宿期間,能夠充分感受到西北地區的魅力。期待您再次光臨張掖賓館,祝您旅途愉快!
haohaoyasss
Basic Standard Room
Stayed in Jan 2025
Other
19 review
4.8/5
Amazing
Posted on Feb 14, 2025
The hotel is located on the edge of Zhangye City, about ten minutes' drive from the city center. The hotel is large, with many rooms and a large lake inside. The scenery is nice. The internal facilities are relatively old, but very clean. It is an old five-star hotel with good service and rich breakfast variety.
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Response from Property: 尊敬的賓客:您好!非常感謝您選擇我們酒店並留下寶貴的評價。得知您對我們的地理位置、酒店環境、客房清潔度以及早餐種類等方面給予了認可,我們深感榮幸。確實,我們酒店位於張掖市新城區,距離市區車程約十幾分鍾,為賓客提供了一個寧靜而又不失便捷的住宿環境。酒店內部的大湖更是我們的一大亮點,為賓客帶來了宜人的自然風光。關於您提到的內部設施略顯陳舊的問題,我們非常重視。雖然酒店歷史悠久,但我們一直在努力維護和更新設施,以確保賓客的住宿體驗。同時,我們也很欣慰地得知您認為酒店整體非常乾淨,這是我們全體員工共同努力的結果。在服務方面,我們一直致力於為賓客提供周到細緻的服務。得知您對我們的服務表示滿意,我們感到非常高興。您的認可將激勵我們繼續提升服務質量,為更多賓客帶來愉快的住宿體驗。再次感謝您的寶貴評價,期待您下次光臨,祝您一切順利!
Anonymous User
Deluxe Lake-View Standard Room B
Stayed in Jan 2025
Travel with friends
11 review
3.7/5
Posted on Feb 15, 2025
The hotel is a bit old, the facilities are old, the water flow from the shower head is thin, the shower experience is not good, it is good to have a balcony in the room
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Response from Property: 尊敬的賓客:您好!感謝您選擇我們酒店並留下寶貴的意見。對於您提到的設施較舊以及花灑頭出水細、淋浴體驗不佳的問題,我們深感抱歉。酒店確實有一定的歷史,但我們一直在努力維護和更新設施,以確保賓客的住宿舒適度。顯然在這方面我們還未達到您的期望,接下來我們會針對花灑頭等問題進行專項檢查和維修,以期為您和其他賓客提供更好的淋浴體驗。很高興得知您對房間帶有陽台表示滿意,我們也將繼續努力,在現有基礎上進一步提升房間的舒適度。再次感謝您的反饋,我們期待能有機會為您提供更好的服務。再次感謝您的評價和支持,期待您下次光臨,祝您生活愉快!
Guest User
Deluxe Lake-View Standard Room B
Stayed in Oct 2024
Couples
16 review
4.0/5
Very Good
Posted on Nov 8, 2024
The room is nice, the environment inside the hotel is nice, it is a big park. But the room is not soundproof, people outside talking, opening and closing doors can be heard clearly. The breakfast is not good either, it is monotonous, and it is exactly the same for two consecutive days.
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Response from Property: 尊敬的賓客,您好!非常感謝您對我們賓館整體環境的肯定,聽到您説賓館就像個大公園,我們感到很高興,這也是我們一直致力於為客人營造舒適住宿環境的結果。關於房間隔音效果不佳以及早餐單調的問題,我們深感抱歉。確實,這是我們需要改進的地方。我們會盡快採取措施對房間進行隔音處理,同時也會豐富早餐的品種和口味,以滿足不同客人的需求。非常感謝您的反饋和建議,我們會不斷努力提升服務質量,期待您的下次光臨,一定會給您帶來更好的住宿體驗。祝您生活愉快!”
Longmeier
Discount Standard Room
Stayed in Sep 2024
Couples
9 review
4.8/5
Amazing
Posted on Oct 5, 2024
The hotel is still in the trial stage and will be officially opened on the 9th. It can be seen that the hotel investment owner is a person with strength, feelings, and his own preferences. He has his own property and a customized hotel tailored for him. The corridors, functional areas, and the length, width, and height of the room are practical and atmospheric. All the materials used are relatively high-end, and the entire decoration style is Chinese. Breakfast was also carefully prepared. Some ingredients were expensive, such as prawns and shrimps, but unfortunately there were no fried eggs. The biggest shortcoming is that only the hot air conditioner in the room is open, and the temperature is very high, which affects the quality of sleep. At night, I can only expose my feet outside the quilt when I sleep. I called the front desk and the answer was that there was no cold air cooling, only hot air conditioning, or turn off the hot air conditioner, but in fact it couldn't be turned off. The temperature inside was too hot, which neither saved energy consumption nor reduced the experience.
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6/14
Response from Property: Dear guests: Hello! Every place we go and every person we meet may become a stop. We like to reminisce, look back, and never forget. Zhangye Hotel will not forget to accompany you all the way. Our little friend will never forget your memory of her. Thank you very much for your affirmation and valuable suggestions. We will continue to work hard and hope that Zhangye Hotel can become the first choice for you and your family when traveling. Flowers bloom all year round and welcome guests with smiles! Then come back often and look forward to seeing you again! I wish you and your family health, happiness, and good luck!
Guest User
Premier Deluxe Suite
Stayed in Aug 2024
Couples
20 review
4.6/5
Great
Posted on Dec 23, 2024
The second stop in Gansu, the hotel is super big. It was dark when I arrived at the hotel. I left early and returned late the next day. I didn't remember to go to the balcony until the morning of check-out. I didn't expect it to be so beautiful. The weather was also great, and the visibility was particularly good. You can see the snow-capped mountains in the distance at a glance. The environment must be full marks, the hygiene is also good, the room is very clean, and the basic facilities are all available, and there is a humidifier.
I didn't understand the service. There were several staff members standing at the door. I thought they were doormen at first, but when I got on or off the bus with things in my hands, these staff members also looked at me with a smile, and no one came to help or ask if I needed help. There was even one time when the things in my hand fell to the ground, and the staff still stood by and watched me pick them up by myself. So are so many people standing at the door taking shifts to bask in the sun? I don't quite understand.
The noodles in the hotel restaurant are delicious, highly recommended.
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6/14
Response from Property: 尊敬的賓客:您好!非常感謝您對我們酒店環境的讚賞,很高興您能欣賞到遠處的雪山美景。對於服務方面給您帶來的不解,我們深表歉意。門口的工作人員主要是負責迎賓及安全守護,他們應更主動地去關注賓客的需求。我們會加強這方面的培訓,確保每位賓客都能感受到家的温暖。非常高興您喜歡我們的餐廳麪食,我們會繼續努力提升菜品質量,為您提供更多美味選擇。期待您再次光臨,祝您旅途愉快!
Guest User
Deluxe Garden-view Single Room
Stayed in Sep 2024
Solo travelers
15 review
5.0/5
Outstanding
Posted on Oct 25, 2024
My recent stay at Zhangye Hotel left a deep impression on me. Both the cleanliness of the room and the overall sanitary environment reached a high standard, making people feel very comfortable and at ease. It is particularly worth mentioning that the hotel front desk not only contacted me in advance to ensure that everything was arranged properly, but also upgraded my room without any additional charge. Such thoughtful service is really rare. In addition, the service quality of the hotel is impeccable, and the service attitude of every staff member is very good. Whether it is the smiling receptionist or the attentive and thoughtful room attendant, people feel the warm experience of being at home. The service level of Zhangye Hotel and the professionalism of the service staff are undoubtedly a highlight of my trip.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您對我們張掖酒店如此詳盡且高度的評價!得知您對我們的房間衞生、整體環境、前台服務、房間升級以及整體服務質量都感到非常滿意,我們深感榮幸和鼓舞。您的肯定不僅是對我們工作的最大認可,也是我們追求卓越、不斷提升服務品質的動力源泉。特別感謝您提到前台事先與您聯繫確保安排得當,併為您升級房間而沒有額外收費,這是我們希望能夠為您提供的貼心與驚喜。我們始終堅信,每一位賓客的滿意和舒適是我們最大的追求。再次感謝您的寶貴意見和支持!我們會繼續秉承“賓至如歸”的服務理念,不斷提升服務質量,為您和更多賓客帶來更加美好的住宿體驗。期待您下次光臨張掖酒店,我們將一如既往地竭誠為您服務!祝您生活愉快!
Woshijinbaobao
Premier Standard Room - Lake-View
Stayed in Sep 2024
Family
36 review
5.0/5
Outstanding
Posted on Oct 20, 2024
The room was very clean and thoroughly cleaned. It was very quiet to sleep at night. The breakfast was especially good. The beef noodles were especially delicious. The most commendable thing was that I pulled my phone and they took the initiative to call me and send it home by express. A restaurant worth recommending when visiting Zhangye
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6/7
Response from Property: 尊敬的賓客:您好!非常感謝您對我們張掖賓館的肯定與讚賞! 您的滿意是我們最大的動力和榮幸。得知您對我們的房間清潔、安靜環境、早餐豐富美味以及員工的服務態度都感到非常滿意,我們感到無比欣慰。特別是您提到的牛肉麪,我們會將您的表揚傳達給餐飲團隊,激勵他們繼續為賓客提供高品質的美食。同時,非常感謝您對我們員工拾金不昧行為的讚揚。我們一直致力於培養員工的誠信意識和責任感,確保每一位賓客都能在我們的酒店感受到家的温暖和安心。再次感謝您的寶貴意見和支持!期待您下次光臨張掖賓館,我們將竭誠為您服務,為您帶來更加美好的住宿體驗!祝您旅途愉快,生活愉快!
Xiaozhen
Discount Standard Room
Stayed in Sep 2024
Other
103 review
5.0/5
Outstanding
Posted on Oct 19, 2024
The room is spacious enough, the hotel environment is elegant, parking is convenient, there is a Northwest lamb restaurant in the hotel, which is clean and hygienic, affordable, and the hotel is large. You can use a battery car to pick up guests for dinner. The price is very cost-effective. The hotel has freshly pulled noodles for breakfast
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Response from Property: 尊敬的賓客: 您好!看到您對我們設施、服務和衞生的高度評價,我們深感榮幸。在設施方面,我們不斷投入和更新,力求為您提供最舒適、便捷的體驗。從先進的設備到精心佈置的空間,都是為了滿足您的各種需求。服務上,我們的團隊始終秉持着熱情、專業、周到的理念。每一位員工都經過嚴格的培訓,致力於為您提供貼心的服務,讓您在這裏感受到家一般的温暖。對於衞生,我們更是一絲不苟。從日常的清潔消毒到嚴格的衞生管理標準,我們努力確保每一個角落都乾淨整潔,為您的健康和安全保駕護航。感謝您的認可和支持,我們會一如既往地保持高水準,為您帶來更加優質的體驗。期待您的再次光臨!
YUANFENG
Discount Standard Room
Stayed in Sep 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Oct 18, 2024
environment. Very quiet. The service attitude of the front desk staff is very polite. Park ahead. The leaves have turned yellow. There are many kinds of breakfast. Very suitable for business or travel friends to stay.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您對我們張掖賓館的讚賞與肯定!得知您對我們的環境清幽、前台服務態度以及早餐豐富多樣都感到非常滿意,我們感到無比榮幸。特別是您提到的公園景色和早餐種類,我們會繼續努力保持和提升這些方面,為您和更多賓客提供更加美好的住宿體驗。同時,也非常感謝您認可我們酒店適合商務或旅遊的朋友住宿。我們會繼續致力於滿足各類賓客的需求,提供更加周到、細緻的服務。再次感謝您的寶貴意見和支持!期待您下次光臨張掖賓館,我們將竭誠為您服務,為您帶來更加難忘的時光!祝您旅途愉快,生活愉快!
Guest User
Premier Single Room - Lake-View
Stayed in Sep 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Oct 19, 2024
I am very happy to stay at Zhangye Hotel again. It is autumn and the air is humid. The hotel is located in the wetland park, with a picturesque lake view, which is refreshing. The breakfast is steaming hot and rich in variety, adding a lot of warmth to the northwest as winter approaches. The staff is enthusiastic, the room facilities are complete, the bedding is comfortable, and the sanitary environment is reassuring. I will choose here again next time I come back! 👍
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您再次選擇我們張掖賓館,併為我們留下了如此美好的評價!得知您對我們的地理位置、酒店環境、早餐豐富美味以及員工的服務態度都感到非常滿意,我們感到無比榮幸和欣慰。特別是您提到的金秋時節的濕地公園美景和温暖的早餐,讓我們倍感自豪。我們會繼續努力,為您提供更加舒適、温馨的住宿環境,讓您在每一次入住都能感受到家的温暖。同時,也非常感謝您對我們房間設施、床品舒適度和衞生環境的肯定。我們會繼續保持高標準的清潔和維護工作,確保每一位賓客都能在一個乾淨、整潔的環境中度過愉快的時光。再次感謝您的寶貴意見和支持!期待您下次光臨張掖賓館,我們將竭誠為您服務,為您帶來更加美好的住宿體驗!祝您旅途愉快,生活愉快!
Guest User
Deluxe Garden-view Standard Room
Stayed in Sep 2024
Travel with friends
24 review
5.0/5
Outstanding
Posted on Oct 16, 2024
The hotel environment is very good. It is in a large garden with an artificial lake and a large lawn, like a state guesthouse. There is also a wetland park nearby. It is very comfortable to take a walk in the garden after dinner in the evening. The lobby is very grand, the room is large, and there is a balcony, which is clean and sanitary. The bathroom is separated into dry and wet areas, which is very convenient. You can also soak your feet for free in the room. Parking is super convenient. You can park for free on the ground and underground. The breakfast is mainly Chinese with rich varieties. The service of the waiters in the front desk restaurant and guest rooms is very good. I will stay in Zhangye Hotel next time!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您選擇張掖賓館併為我們留下了如此美好的評價!我們非常高興得知您在酒店度過了一個愉快的時光,並且對我們的環境、設施以及服務都給予了高度的認可。您的滿意就是我們最大的動力。我們會繼續努力,保持我們的優良傳統,並不斷提升服務質量,為您和更多賓客提供更加舒適、便捷的住宿體驗。再次感謝您的寶貴意見和支持!期待您下次光臨張掖賓館,我們將竭誠為您服務!祝您旅途愉快,生活愉快!
Guest User
Premier Standard Room - Lake-View
Stayed in Sep 2024
Couples
22 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Zhangye Hotel is located in the new district, embracing the lake view park, and the landscaping is great! The interior of the hotel is elegant and beautiful, the rooms are spacious and clean, the terrace offers lake views and sunshine, the customer service is warm and thoughtful, the breakfast is rich, and the stay experience is very good!
It is worth having!
Original TextTranslated by Google
6/9
Response from Property: 尊敬的賓客:您好!非常感謝您對我們張掖賓館的高度評價和認可!得知您對我們的地理位置、園林綠化、賓館內部裝飾、客房環境、露台景觀、客服服務以及早餐等方面都感到非常滿意,我們深感榮幸。您的肯定是我們最大的動力,也是我們不斷追求卓越的目標。我們一直致力於為賓客提供舒適、優雅的住宿環境,以及貼心、周到的服務。很高興我們的努力得到了您的認可,這讓我們倍感欣慰。再次感謝您的寶貴意見和支持!期待您下次光臨張掖時,依然選擇我們張掖賓館,我們將繼續竭誠為您服務,為您帶來更加美好的住宿體驗!祝您旅途愉快!
xtkong
Discount Standard Room
Stayed in Sep 2024
Couples
7 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The environment is very good, located in a large garden, surrounded by a large lake, the hotel is clean and hygienic, and the waiters are warm and helpful
Original TextTranslated by Google
6/10
Response from Property: 尊敬的賓客:您好!非常感謝您對我們賓館的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,我們賓館致力於為您提供舒適周到的入住體驗。為每一位住店客人提供熱情周到的服務是我們賓館全體員工的職責,同時我們也很榮幸能夠為您提供最優質的服務。感謝您的入住並在百忙中對我們進行點評,很高興您能住的愉快,非常歡迎您無論是出差還是旅行再次選擇我們賓館。真誠期待您的再次光臨,祝您身體健康,生活愉快!