No.3 Wanlong Road, Chongli District, Zhangjiakou, Hebei, ChinaView Hotel Details
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Holiday Inn Resort Zhangjiakou Chongli Guest Reviews
4.6/5
Very Good
1777 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1777)
Positive reviews(1717)
Reviews with photos/video(456)
Delicious breakfast(217)
Friendly front desk staff(188)
Large rooms(166)
Classy environment(141)
Perfect for kids(73)
Tasty restaurant(53)
Has facilities for children(13)
Negative reviews(60)
SoloTravelAnna
Superior Queen Room
Stayed in Dec 2024
Solo travelers
9 review
3.5/5
Posted on Jan 19, 2025
I stayed at a nice local hotel conveniently located just a five-minute walk from Fulong Snow Park. While my room was slightly dirty, it wasn't enough for me to raise a complaint; it felt as though the cleaner might have been in a hurry.
I attempted to order room service, but unfortunately, no one answered the phone. Breakfast offered a mix of Chinese and Western dishes, but I found it lacking compared to other hotel breakfasts I've experienced.
One downside was that there was no way to book tickets for the snow park directly through the hotel. Perhaps there was a method, but it wasn't available in English.
At Fulong Snow Park, I encountered difficulties as the English-speaking window had no staff who could assist in English. It was quite challenging to navigate everything. Fortunately, I managed to find an English-speaking ski instructor named Alex, who I highly recommend. Although this is unrelated to the hotel, I felt it was worth mentioning!
Response from Property: 尊敬的賓客,非常感謝您選擇入住我們酒店,並分享瞭如此詳細的反饋。得知房間衞生狀況不佳,且客房服務未能及時響應,我們深感愧疚。對於早餐沒能達到您的預期,以及滑雪場門票預訂缺乏英文指引,我們向您誠摯致歉。我們已針對這些問題,組織客房部和客服部開展專項培訓,提升服務質量,也會盡快完善門票預訂英文説明。同時,我們會與滑雪場溝通,加強英語服務。期待您下次光臨,我們一定給您帶來全方位的優質體驗。
Anonymous User
Superior Queen Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 31, 2024
A very convenient place to move your snowboard and ski around. Great location. Top quality in the area.
Response from Property: Dear guests, we sincerely thank you for your high praise! Learning that the convenient transportation and excellent geographical location of our hotel enabled you to carry your snowboards with ease and fully enjoy your skiing trip, we truly feel proud. Being recognized as a high-quality hotel among our peers further motivates all our staff to keep forging ahead. We look forward to reuniting with you in the coming skiing seasons and will continue to provide you with attentive services and excellent facilities to escort you on every trip. Wish you a happy life and ever-improving skiing skills!
Guest User
Superior Room (2 beds)
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Jan 31, 2025
Very nice hotel with huge rooms and a prefect location close to the Fulong Ski area. Only negative is the high temperature in the room (27degrees) during the night which was not adjustable and what made us hard to sleep.
Graham Headlam
Superior Queen Room
Stayed in Jun 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Jul 14, 2024
Amazing hotel and location. Staff very helpful and welcoming. Rooms excellent and even better breakfast. Highly recommend.
Response from Property: Dear guest,We are truly delighted to hear your wonderful feedback! It means a lot to us that you had such an amazing experience at our hotel. We strive to provide the best service and facilities, and your kind words are a great encouragement. Thank you for your highly recommendation and we look forward to welcoming you back soon!
Sietske
1 King and 1 Bunk Premium Family Room
Stayed in Nov 2022
Family
1 review
5.0/5
Outstanding
Posted on Jan 6, 2023
The Holiday Inn Resort Zhangjiakou is a great hotel with only 5min walking distance from the Forlong Ski/snowboard area. We stayed in a family room with bunk bed and our kids loved it. Breakfast is very good as well with choice between Western and Asien food. If your Chinese is not so good, a few employees can speak English as well. We definitely would come again.
Response from Property: Thank you for your kind words.Like our hotel so much.Your next stay is very welcome.Thank you.
XelaNahc
Superior Queen Room
Stayed in May 2023
Couples
65 review
5.0/5
Outstanding
Posted on Jun 12, 2023
Very nice hotel, location is great near the base of the Fulong ski resort and also only a few minutes walk from Chongli town
Response from Property: Dear guests, hello! Thank you for choosing Holiday Inn Resort Zhangjiakou Chongli Fulong. I am very happy that you spent a pleasant vacation here. Thank you for your affirmation and recognition. The hotel service team is very hospitable and committed to providing guests with more considerate services. We sincerely look forward to your next visit. As the world's travel needs and expectations continue to change, at IHG, we are redefining hotel cleanliness standards through our "Continental" cleaning program, aiming to ensure that you and every IHG guest enjoy a better experience from check-in to check-out. Cleaner and safer stay. Upgraded standards provide peace of mind.
rosie_qiqi
Superior Queen Room
Stayed in Oct 2022
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 21, 2022
A very nice hotel. Warm service, spacious room, delicious foods. Special thanks to Kitty at the restaurant, Kerry and Sunny at reception. You gals are professional with a touch of warmth which made me feel at home.
Response from Property: Thank you for your praise and recognition of the service of our hotel staff. I hope you can stay in our hotel happily again next time
Daniel IJ Uys
Superior Queen Room
Stayed in Jan 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Feb 2, 2023
Awesome hotel with great staff. Reception personnel super helpful and friendly. Will definitely book in next year for 2 weeks.
Response from Property: Dear guests, hello! We welcome you to Chongli Snow Country, thank you for your recognition of the hotel and our colleagues, and look forward to meeting you again and creating another pleasant trip to Snow Country.
Guest User
Superior Queen Room
Stayed in Jan 2023
Couples
1 review
5.0/5
Outstanding
Posted on Feb 12, 2023
Perfect location and staff were very helpful, especially Hannah, we would definitely stay again.
Response from Property: 尊敬的賓客,您好!感謝您選擇張家口崇禮富龍假日度假酒店,出行在外,住的舒心是每一位旅者的期待,也是我們的堅持的目標,冬日的崇禮是眾多滑雪愛好者的鐘愛之地,我們也期待您的再次入住。隨着世界對旅行需求和期望的不斷變化,在IHG,我們通過“洲全”清潔計劃,重新定義酒店的清潔標準,旨在確保您及每一位IHG客人從入住到離店,全程享有更清潔更安全的住宿體驗。標準升級,安心“洲全”。
WonderlustK
1 King and 1 Single premium
Stayed in Dec 2022
Family
9 review
4.0/5
Very Good
Posted on Feb 15, 2023
the service was great and the location was perfect. but the food options were limited and no room service after 10 pm. night ski ends at 9:30pm and would be great if there are midnight snack options or at least fill the minibar with some amenities or etc.
Response from Property: Dear guests, hello! We welcome you to Chongli Snow Country, thank you for your recognition of the hotel and our colleagues, and look forward to meeting you again and creating another pleasant trip to Snow Country.
Smmg007
Superior Room
Stayed in Dec 2022
Family
9 review
5.0/5
Outstanding
Posted on Jan 23, 2023
We had a wonderful stay and enjoyed skiing. The slopes are well prepared and easy to ski. We enjoyed CNY at the hotel and also the F&B Arrangement did meet our expectations - even though we are European. I would like to mention that the staff was very helpful - especially Hannah (Front office) and also both the F &B Manager and Housekeeping Manager made sure we were well looked after and all three spoke very good English. Thank you very much and we will visit again.
Response from Property: Dear guests, hello! We welcome you to Chongli Snow Country, thank you for your recognition of the hotel and our colleagues, and look forward to meeting you again and creating another pleasant trip to Snow Country.
1201250606
Superior Room (2 beds)
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 15, 2025
The hotel is nice and the breakfast is rich, but the room temperature is high and cannot be adjusted. You can only open the balcony door to cool it down, otherwise you can't sleep. The hotel room can't see the whole ski resort, and the lower floors can't see it. The hotel is not far from Chongli District, about ten minutes walk, and dinner in the city has more choices and is more affordable.
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6/14
Response from Property: 尊敬的賓客,感謝您的好評!酒店能獲得您的認可,我們無比欣喜。豐富的早餐是我們為您開啟活力一天的心意,臨近崇禮區,也希望能給您探索周邊美食、體驗當地生活帶來便利。您的滿意是我們前進的動力,期待您下次光臨,我們一定繼續保持,為您提供更優質的服務!
Anonymous User
1 King Standard
Stayed in Dec 2024
Solo travelers
17 review
5.0/5
Outstanding
Posted on Jan 26, 2025
Facilities: Well maintained, relatively new overall, humidifier in the room is good
Hygiene: Clean and tidy
Environment: Next to Fulong Ski Resort, 3 minutes walk away.
Service: Pay attention to the check-in experience during peak season, it is very uncomfortable to wait too long.
Original TextTranslated by Google
Guest User
Superior Queen Room
Stayed in Dec 2024
Family
19 review
4.0/5
Very Good
Posted on Jan 23, 2025
The hotel is close to the ski resort. Although it is not ski-in and ski-out, it is very convenient. If you book a stay-and-ski package, you can exchange the ski pass directly at the hotel front desk.
For meals, you can take a taxi to the county town or Aranya, both of which only take 5 minutes. Personally, I think Aranya has more delicious restaurants and a better environment.
Original TextTranslated by Google
Guest User
Superior Room
Stayed in Dec 2024
Family
9 review
4.8/5
Amazing
Posted on Jan 20, 2025
The hotel and rooms are OK for a holiday, and the breakfast is OK. For skiing, you can't ski in and out, but it's close to the ski hall, right next door, which is convenient, but there is no washing machine and dryer in the room. It's close to the county town, so you can go out to find food at night, and there are many choices. The hotel is suitable for vacationing with children and families. The service attitude of the front desk and the staff is good.
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Response from Property: 尊貴的賓客,非常感謝您選擇我們酒店作為您和家人的度假之選,也十分感激您對我們的細緻評價!得知您對酒店及房間設施、早餐、地理位置還有服務態度都很滿意,我們由衷地感到開心。沒能實現滑進滑出確實是一點小遺憾,不過能在隔壁,為您滑雪出行提供便利,我們也很欣慰。關於房間內沒有洗衣機和烘乾機這一點,我們已經記錄下來,會認真考慮您的建議,後續評估是否增添相關設備,滿足更多客人的需求。再次感謝您的認可,期待您和家人再次光臨,我們定不負所望,為您打造更完美的度假體驗!