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Verified reviews
Location4.3
Amenities4.2
Service4.2
Cleanliness4.1
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All reviews(102)
Positive reviews(93)
Reviews with photos/video(31)
Awesome stay(34)
Easy to get around(24)
Convenient for shopping(13)
Close to train station(11)
Many amenities(10)
Perfect for families(7)
Large rooms(7)
Awesome kitchen(6)
Negative reviews(9)
JD75
Executive Two Bed Suite
Stayed in Apr 2024
Family
9 review
5.0/5
Outstanding
Posted on May 31, 2024
Excellent place to stay in Sydney, a great alternative to a city hotel if you require multiple bedrooms or a kitchen. Clean serviced apartments with comfortable beds and full kitchen amenities. Our 2 bedroom had a balcony. The area “Green Square” is a tad uniform in design, prone to strong winds and a little dreary. That said, it’s very conveniently located above Green Square station which is one stop from Central and two stops from the airport so accessing all of Sydney’s major landmarks is no problems at all from this place. It has fairly decent cafes around it, lots of fast food outlets and a supermarket all within a stone’s throw.
Heated pool and gym both decent.
The only gripe and warning I have, especially for international tourists, is their $3 card surcharge. In this “cashless” hotel that is illegal behaviour and not permitted under Australian law. When challenged it was not applied to me as I stated I was more than happy to pay the security bond with cash. All businesses must afford you a way to pay that does not attract a fee in this country. If the owners want an extra $3 I suggest they apply it to the room rate to avoid these kinds of displeasures.
Fortunately the service at reception is fine, so I did not reduce my ratings based on this unnecessarily upsetting and stupid policy the hotel has. I do hope it is scrapped as it is tacky and unnecessary charges like these detract from the service standard achieved by the competent staff employed at the hotel.
Response from Property: Thank you so much for your detailed review! We’re delighted to hear that you enjoyed the clean serviced apartments, the full kitchen amenities, and the convenient location above Green Square Station. It’s also great to know that you made good use of the pool, gym, and nearby cafes and supermarket. We truly appreciate your feedback regarding the $3 card surcharge and understand your concerns. We will take this into consideration as we aim to provide the best possible experience for our guests. Thank you again for your thoughtful comments, and we look forward to welcoming you back on your next visit to Sydney! Kind Regards, Kristina, OGR Team
Guest User
Studio
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 14, 2025
Room and customer service is 10/10. My go to place, when visiting Sydney
Ada
Two Bed Suite
Stayed in Mar 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Location is close to Green square station and near supermarket.
Nice hotel. I recommend this hotel to anyone. .
Response from Property: Thank you for your kind review! We're happy to hear that you enjoyed the convenient location near Green Square Station and the supermarket. We truly appreciate your recommendation and look forward to welcoming you back soon! Kind Regards, Kristina, OGR Team
Guest User
One Bed Suite
Stayed in Jun 2024
Couples
1 review
2.2/5
Posted on Jul 12, 2024
Our receptionist was very rude to us and not negotiable, talked back with lots of attitude and wasn’t accommodating won’t be coming back here
Response from Property: Thank you for sharing your feedback. We are very sorry to hear about your negative experience with our receptionist. This is certainly not the level of service we strive to provide, and we sincerely apologize for any frustration this caused. We take your comments seriously and will address this issue with our team to ensure better customer service moving forward. We truly value your feedback and hope you will reconsider staying with us in the future, so we can offer you a much more positive experience. Kind Regards, Kristina, OGR Team
LovelyDOVES
Studio
Stayed in Nov 2023
Solo travelers
2 review
4.5/5
Great
Posted on Jan 3, 2024
Spent 5 nights in this hotel during NYE to New Year. Location is close to train station, just 2 min walk from Green Square train station, from which you can access to city conveniently.
There's a McDonald's right next door, so you can get food even during public holidays. There is Woolworths supermarket right across the street and a couple of restaurants, mostly Asian cuisines. Room was quiet and clean and the facilities (air conditioning with heat and cold functions, microwave oven, expresso machine, washer and dryer) are good quality items and easy to use. The sleeping duck mattress was comfy, and pillows are just normal soft and firm pillows; however I wish the hotel can provide mattress topper because I prefer firm mattresses. Even though I brought my own contour pillow with me, I still got headache with neck pain for the last 3 days of stay due to mattress. Also there was a sudden emergency evacuation alarm on the morning of 30th Dec. and all hotel guests were asked to evacuate immediately. The alarm occurred 2 times that morning and I woke up suddenly so I couldn't sleep well that day. Overall this hotel is good for stay and I wish to return to this hotel again if they provide firm mattresses or mattress toppers next time.
Response from Property: Thank you for your thoughtful and detailed review! We're glad to hear that you enjoyed the convenient location, with easy access to Green Square train station, nearby restaurants, and Woolworths supermarket. It’s great to know that you found the room quiet, clean, and well-equipped with high-quality facilities. We're sorry to hear about the discomfort you experienced with the mattress and understand how important a good night's sleep is. We appreciate your feedback and will certainly look into providing mattress toppers for future stays to improve comfort. We also apologize for the disruption caused by the emergency evacuation alarm and appreciate your understanding. We would love to welcome you back and hope to offer you an even better experience next time! Best Regards, Kristina, OGR Team
JMBF
Executive Two Bed Suite
Stayed in Jul 2023
Family
7 review
4.5/5
Great
Posted on Sep 28, 2023
Stayed twice within 2 weeks. Excellent all around with friendly service and modern apartments. Only downside is that the entrance to the car park is very tight.
Response from Property: Thank you for your great review! We're thrilled to hear that you had an excellent experience during both of your stays, and that you enjoyed the friendly service and modern apartments. We appreciate your feedback about the car park entrance and will look into ways to improve the accessibility. We hope to welcome you back again soon! Kind Regards, Kristina, OGR Team.
Alexandre Rongsheng
Executive Two Bed Suite
Stayed in Aug 2023
Family
5 review
4.7/5
Amazing
Posted on Sep 17, 2023
Very clean and quiet place with direct access to supermarket and many restaurants. The district is also very safe, great to be with family.
Response from Property: Thank you for sharing your positive experience! We're delighted to hear that you found the place clean, quiet, and conveniently located with direct access to a supermarket and many restaurants. It's great to know you felt safe in the district, making it a perfect spot for family stays. We hope to welcome you and your family back soon! Kind Regards, Kristina, OGR Team
Guest User
Two Bed Suite
Stayed in Jan 2025
Travel with friends
1 review
4.7/5
Amazing
Posted on Feb 23, 2025
good service
Seth
Two Bed Suite
Stayed in Aug 2022
Family
2 review
5.0/5
Outstanding
Posted on Sep 18, 2022
Service was top class. Location is perfect. Beds and place was really comfortable. Wished I could have stayed longer.
Response from Property: Thank you for your great review! We're so happy to hear that you had a comfortable stay. We look forward to welcoming you back soon!
Torao
Executive Two Bed Suite
Stayed in May 2022
Travel with friends
1 review
4.0/5
Very Good
Posted on Jun 17, 2022
love the location. it's right next to green square station (exit via botany) on 8 tweed. lots of eateries & a supermart next to hotel. 1 stop to Kingsford/ central.
cleanliness wise, very good on check-in. house keeping is alternate day. however, we stayed for 5 days and they missed out 1 cleaning. which is not good.
service is overall good however, on check in, i arrived at 12pm, and the lady informed room will be avail in an hour or so and she will call me once its cleaned. went out walked around, and came back , sat in lounge area waiting for her to call. but reception was busy with other guests (which is understandable) then chatting amongst themselves and no call. until 2 pm i went forward to ask, and the room has already been ready (i'm guessing it had been there a while, since i sat there waiting in vain. i was so tired from the red eye flight). This needs improvement.
Facilities, i didn't use as it was winter. But i saw they had a beautiful pool which i would love to swim in summer. hence the ok rating.
Overall, i will return for stay and see if there's any improvement.
Response from Property: Thank you for sharing your feedback. We're glad you enjoyed the location and cleanliness of the hotel. We apologize for the miscommunication during your check-in and the missed housekeeping. We appreciate your comments, as they help us improve. We're also happy to hear that you're interested in returning and look forward to welcoming you back for a better experience!
Anonymous User
Two Bed Suite
Stayed in Nov 2022
Family
3 review
5.0/5
Outstanding
Posted on Dec 10, 2022
Everything was great! Comfy beds, close to downtown, restaurants and supermarket just downstairs.
Response from Property: Thank you for your wonderful review! We're so glad you enjoyed the convenient location, amenities, and friendly service. We look forward to welcoming you back the next time you're in Sydney!
Munchwithvienna
Studio
Stayed in Feb 2022
Family
11 review
5.0/5
Outstanding
Posted on Apr 10, 2022
One of the best service apartment I ever stayed.
Staffs are friendly and services are prompted.
Best for family who preferred to stay in quieter side of Sydney.
Response from Property: Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience during your stay. It's fantastic to know that you found our staff friendly and the service prompt. We take pride in providing a peaceful environment, especially for families, and we're happy it met your expectations. We look forward to welcoming you back the next time you're in Sydney!
Anonymous User
One Bed Suite
Stayed in Dec 2022
Family
2 review
5.0/5
Outstanding
Posted on Feb 2, 2023
very good service
Response from Property: Thank you for your wonderful review!
Anonymous User
Studio
Stayed in Jan 2025
Solo travelers
6 review
4.7/5
Amazing
Posted on Feb 24, 2025
Second time staying at this hotel, very comfortable, everything is clean and modern, close to the train station, within walking distance, there are many shops, supermarkets and restaurants. There is also a washing machine and dryer, which is a must for a longer stay.
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Prettycan
Executive Two Bed Suite
Stayed in Jan 2025
Family
37 review
5.0/5
Outstanding
Posted on Feb 6, 2025
A hotel with great value for money. Checking in the room will surprise you because it is large, clean and well-equipped. Although they will not provide slippers and toothbrushes, they will be provided immediately as long as you ask for them. There are many food places and supermarkets around the hotel, which allows you to experience a slow-paced life. It takes 10 minutes to take a taxi to the University of Sydney, and it also takes more than 10 minutes to go to the airport and Darling Harbour. It is actually really good to live here. Anyway, I will continue to stay here next time I come to Sydney.