B&B HOTEL Zaragoza Royal Reviews

Nice hotel centrally located, good service, good breakfast

Great location, clean and modern, professional and friendly staff!

Curious to receive this questionnaire when we cancelled our stay 10 days before the scheduled date asking if not a refund at least a postponement for serious medical reasons with a certificate from the hospital provided ... the intermediary agency having asked us for this certificate leading us to believe in a refund for such a serious cause and moreover, 10 days before the date ... You refused any arrangement, testimony of your understanding and your empathy for a loved one between life and death ... Easy for you to resell the room in 10 days and moreover, for the Pentecost weekend..; you will understand our satisfaction (!) for your establishment and difficult to understand that you are still asking us what we think of your hotel: everything is said and today's request, totally inappropriate, for our appreciation when we did not come ... proof that the management of your returns also leaves something to be desired, it does not make us want to know you !!!!

El trato del personal fue fabuloso, nada malo que decir, atendieron a nuestra mascota de maravilla. Lo único a decir es que el aire acondicionado no funcionaba bien.....si lo arreglan volvemos seguro.

Estaba en obras, seguro que cuando las terminen será de 10 porque el personal fantastico

Nos alojamos solo una noche en familia y menos mal, porque la experiencia dejó bastante que desear. El hotel está a unos 20 minutos del centro, y aparcar por la zona fue complicado. La habitación triple estaba bastante trotada, con varios desperfectos y sensación general de dejadez. Lo peor: el baño. La pintura de los azulejos estaba saltada y se veía el color original, la cortina de la bañera tenía humedad y necesitaba un recambio urgente, la bañera no tragaba bien y el lavamanos perdía agua cada vez que abrías el grifo,mojando todo lo que tenías en el mármol (tuvimos que poner una toalla para contener el desastre). La insonorización, muy deficiente: se escuchaba todo el ruido de la calle como si tuvieras la ventana abierta. Lo único que salvo es la cama, que era cómoda. Pero para el precio que pagamos, me pareció muy caro para lo que ofrece. No lo recomendaría, al menos hasta que hagan una buena reforma. Una lástima.

No me he podido dormir hasta las 3 de la mañana ya que la habitación estaba a 28 grados al menos y ni abriendo la ventana ni quedándote en pelotas se podía uno dormir. Mi niño de 4 años lo pasó regular para dormir. Además toda la noche con las ventanas abiertas y en esa calle no dejan de chillar los noctámbulos. Ni una triste nevera para ponerse un agua o lo que sea. Conclusión : más me hubiera valido pasar una noche en cualquier sitio incluso en el maletero de un coche que pagar 150 euros por esta habitación.

Muy eficientes con la gestión de checkin, limpieza y buena ubicación

Todo ok

주차시설이 없었다.

乾淨，服務到位

This hotel is very old and tired, my room was small and dated. The shower wasn’t great. The location was okay but I wouldn’t out of choice stay here again. There were lots of restaurant locally and the breakfast was okay, but basic, not much English spoken.

Spacious rooms, very good showers, everything clean. There is a refrigerator in the room. The location is excellent. Close to everything. The hotel offers breakfast for €10 but I didn't try it. Quick and simple check in.

Business trip, two people in separate rooms. I spend the night from July 12 to 13. I had booked a room and breakfast. I left the payment in advance when I checked in on the 12th. The hotel itself, without being terrible, is noticeably below the national average of a 3 star: it looks old, dull, in great need of paint and redecoration. The best, the size and cleanliness of the rooms and the kindness of the room maid and the correctness of the evening receptionist. The least in line with the theoretical 3-star rating: the bathroom and especially the dining room, bare, with a rather poor breakfast, and lacking attention, since around 10 a.m. It shared a waiter (only one) with the neighboring cafeteria on the street of the establishment. So far, more in line with a hostel or 1 star than with a theoretical 3 star, but I sincerely believe that it is acceptable at the price of €62 in the month of July. The unusual thing came later: I had arranged to meet a client the next morning, whom I met in the hotel lobby. Meanwhile, I decided to go down to have a coffee (I never have breakfast; not on this occasion either) in the dining room. The coffee, horrendous, and in fact I left it in the cup because it was undrinkable due to an intense salty taste (sic). A few minutes later I go to the reception to hand over the card and formalize the check out. And there came the affront at the hands of the receptionist who was at the counter that morning (different, I repeat, from the previous afternoon): this lady asks me to tell her if I have any expenses and, in particular, if I have had breakfast, because He saw me leaving the dining room and in that case I have to pay him 10 euros for breakfast. Surprised, I tell him no, that I had (I tried to have rather) a coffee and nothing more, and to my amazement, without barely looking at me, with an unpleasant and sulky gesture, he shows his doubts and tells me that it doesn't matter if I don't have breakfast if I have accessed the dining room: 10 euros are owed. I stand up, and politely offer him to go ask the waiter (my mistake), to which he walks quickly towards the cafeteria, with me behind him (second rookie mistake of mine, I repeat, I should never have accepted that attitude from this such a rude person), and when the waiter comes (an older man with the same attitude as her), he doesn't even look at me, and tells her that he doesn't know, that he "saw things" at the dining room table. In response to my emphatic refusal, he charges me €1.60 for the coffee, which I pay in hand. Finally, when I check the reservation that the company made, they confirm that it included breakfast. To make matters worse. It is not so much the improper error on her part, but rather the unfriendly and despotic treatment that this lady allowed herself to exhibit. Nothing like this has ever happened to me, and it won't happen to me again in this hotel.