To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(66)
Positive reviews(65)
Reviews with photos/video(27)
Awesome stay(35)
Great service(35)
Awesome rooms(24)
Convenient location(13)
Relaxing hot springs(12)
Classy environment(9)
Large rooms(7)
Offers pick-up/drop-offs(6)
Negative reviews(1)
Shu Kaisei
Standard Japanese-style Room with Bath and Toilet
Stayed in Mei 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on 22 Jun 2024
Very nice place to stay! Quiet during the spring/summer period due to the area being more popular in winter. Very near Echigo Yuzawa Station within 5min walk. Was welcomed into the hotel nicely with complimentary matcha and snack. Upon check in there was even a cute Gachapon game in which you could win one of their special Niigata/Yuzawa stuff! I won a small pack of Niigata rice.
Room was clean and spacious with a comfy futon bed. The public baths were so nice and well maintained! The staff here are very friendly and attentive. If you did not reserve their special dinner/breakfast set, you can still do say with 2 days advanced order over the front desk. I also love that they provide free shuttle to the station at check out upon request! Definitely staying here again if ever back in the area 🫶🏼
Anonymous User
Standard Japanese-style Room with Bath and Toilet
Stayed in Mei 2024
Couples
33 review
5.0/5
Outstanding
Posted on 25 Mei 2024
Hotel is amazing in particular on catering. Room and serve are also amazing.
Guest User
Standard Japanese-style Room with Bath and Toilet
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on 25 Okt 2024
Just a short walk from the train station, this place has a fantastic location. The staff are super friendly, and the rooms are clean and spacious. The hot springs are a real highlight, with both indoor and outdoor options to enjoy. Perfect for a relaxing and authentic Japanese stay—highly recommended!
ChinWLeng
Modern Japanese Room
Stayed in Mar 2024
Family
6 review
5.0/5
Outstanding
Posted on 20 Mar 2024
Friendly & Accommodating Staff. Welcome us from the JR train station and handled our luggage and send the luggage to the room direct.
Very helpful as they helped us to liaise with Gala resort to get back our lost bag left in the free shuttle by calling and communicating from A to Z.
Clean & Efficient. The Impeccable Service. We had a Pleasant Stay.
Excellent Service. Bedding very comfortable. An enjoyable and Comfortable Stay.
6/7
Not very short
Modern Japanese Room
Stayed in Jun 2024
Family
2 review
4.5/5
Great
Posted on 6 Jun 2024
Dated hotel near JR station. Service is tip
top, room size is good for a family for 2 adult and 2 kids.
Gigi Yang
Standard Japanese-style Room with Bath and Toilet
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on 4 Apr 2024
Good good
Wong M Y
Modern Japanese Room
Stayed in Nov 2023
Travel with friends
3 review
4.5/5
Great
Posted on 24 Nov 2023
Very nice hotel for staying two nights
Saraleigh
Standard Japanese-style Room with Bath and Toilet
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on 9 Apr 2024
Really loved everything about this hotel, facility & service was all amazing!~~
GoonduMummy
Standard Japanese-style Room with Bath and Toilet
Stayed in Des 2023
Family
2 review
5.0/5
Outstanding
Posted on 4 Des 2023
Wonderful Japanese hospitality. And the private hot spring is really awesome for us as family with kids.
Guest User
Modern Japanese Room
Stayed in Nov 2023
Travel with friends
6 review
4.5/5
Great
Posted on 5 Nov 2023
The hotel location is wonderful , close to JR station , staffs r friendly n willing to help , but they seems not like respond to guest enquiry through email , I requested f half board quotation , n want to reserve the breakfast n dinner in advance But sent two email r without respond , so that I’ve to eat out nearby , their staffs still helpful to recommended the gd resturant f us , other than that , hotel’s room r spacious n comfortable , what I got is value f money 😊
Guest User
Standard Japanese-style Room with Bath and Toilet
Stayed in Mar 2024
Couples
11 review
5.0/5
Outstanding
Posted on 16 Mar 2024
Overall the hotel was good especially the onsen
Guest User
Standard Japanese-style Room with Bath and Toilet
Stayed in Okt 2023
Couples
12 review
5.0/5
Outstanding
Posted on 17 Des 2023
Fantastic experience, hotel locate in cute street and city, near yuzawa kogen
wai
Standard Japanese-style Room with Bath and Toilet
Stayed in Mar 2023
Family
1 review
5.0/5
Outstanding
Posted on 12 Mar 2023
Good services, clear instructions.
Very nice and polite people with passion.