To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
Filter by:
Sort by:
All reviews(2276)
Positive reviews(2208)
Reviews with photos/video(667)
Delicious breakfast(208)
Great swimming pool(181)
Friendly front desk staff(163)
Perfect for kids(133)
Secluded lake view(93)
Delicious buffet(42)
Clean pool(26)
Has facilities for children(21)
Negative reviews(68)
Yuhua Zhao
DELUXE ROOM, 2 Single Size Beds, Lake or Garden View
Stayed in Aug 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Very good service from receptionist and amazing environment
Response from Property: Thank you for choosing to stay at Pullman Yueyang. Providing you with a quiet and comfortable accommodation environment is what we have always pursued. We look forward to meeting you again!
Ming112
SUPERIOR ROOM, 1 King Size Bed
Stayed in Jan 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Feb 29, 2024
Good enough……
Response from Property: Dear guests, thank you for choosing to stay at the Pullman Yueyang Hotel, which is certified by Accor Group. We are always pursuing to provide you with a quiet and comfortable accommodation environment. We look forward to working with you. See you again!
Guest User
SUPERIOR ROOM, 1 King Size Bed
Stayed in Jan 2025
Couples
19 review
5.0/5
Outstanding
Posted on Feb 21, 2025
Free upgrade to lake view room, hotel hardware is very good, service staff attitude is very good, personally feel more friendly to self-driving tours, because it is February, Yunmengze is indeed dry season, can not see the vast 800 miles of smoke and waves a bit regrettable
Original TextTranslated by Google
6/7
Response from Property: 【用心為您服務】尊敬的賓客,感謝您選擇入住雅高集團安心悦界認證的岳陽鉑爾曼酒店,能為您提供一個安靜舒適的住宿環境是我們一直追求的,世界裏運籌,悠然中帷幄,我們期待與您的再次相遇!
Huimoumengyiyuan
SUPERIOR ROOM, 1 King Size Bed
Stayed in Jan 2025
Couples
51 review
5.0/5
Outstanding
Posted on Feb 14, 2025
The location of the hotel is relatively remote, but there are many convenient parking spaces. It is dark nearby at night, so be careful. There are relatively few hotel staff, but the service attitude is good. The hotel is clean and tidy. The room is warm and spacious. The housekeeping staff is also very friendly. The room price is also very affordable. It is a comfortable stay experience.
Original TextTranslated by Google
Response from Property: [Attentive Service] Dear guests, thank you for choosing to stay at the Pullman Yueyang Hotel, which is certified by Accor Group. We have always been pursuing to provide you with a quiet and comfortable accommodation environment. We look forward to meeting you again!
Anonymous User
SUPERIOR ROOM, 2 Single Size Beds
Stayed in Jan 2025
Family
9 review
4.6/5
Great
Posted on Feb 10, 2025
The hotel has complete facilities and a strong environmental protection concept. It is a bit remote. The front desk upgraded the lake view room because the lake view is not obvious during the dry season. As everyone commented, the service has room for improvement. I hope the next stay will be better.
Original TextTranslated by Google
Response from Property: Dear Guest: Thank you for your feedback! We are glad to hear that you approve of the hotel's facilities and environmental protection concept. Although the lake view is not obvious due to the dry season, the front desk service of upgrading the room type still reflects the hotel's intentions. As for the room for improvement in service, we will strengthen training to provide you with a better experience next time you stay. We hope you will have a more satisfactory experience when you visit us again! Have a nice trip!
Guest User
SUPERIOR ROOM, 2 Single Size Beds
Stayed in Jan 2025
Travel with friends
24 review
4.0/5
Very Good
Posted on Feb 12, 2025
This hotel says you can see Dongting Lake, so it's a bit far from the hotel, but I'm a little disappointed.
The other conditions of the hotel are good, the water temperature of the swimming pool is also good, and the breakfast is good
Original TextTranslated by Google
Response from Property: [Attentive Service] Dear guests, thank you for choosing to stay at the Pullman Yueyang Hotel, which is certified by Accor Group. We have always been pursuing to provide you with a quiet and comfortable accommodation environment. We look forward to meeting you again!
Guest User
SUPERIOR ROOM, 1 King Size Bed
Stayed in Jan 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Feb 8, 2025
It was my first time staying at Pullman Yueyang. The hotel environment is very good. Although it is far from the city center, it is very quiet. Opposite Dongting Lake, it is a pity that it is not summer now, so there is only grass to see. I hope I can come again this summer. The hotel staff is very good. I would like to praise Xiaowen at the front desk. She is very serious and kind. I will stay here next time.
Original TextTranslated by Google
6/7
Response from Property: Dear guest: Thank you for your detailed feedback on Pullman Yueyang! I am glad to hear your satisfactory evaluation of the hotel environment and service. The hotel is located in a quiet location, opposite Dongting Lake, which is indeed a good place to relax. Although it is not summer now, I believe that the scenery of Dongting Lake in summer will be more charming. I look forward to your visit again to enjoy a more beautiful scenery.
Special thanks for your praise of Xiaowen at the front desk. Her seriousness and kind service will definitely make your stay more pleasant. We will continue to work hard to provide you and all guests with better services. Looking forward to your visit again and wish you a happy life!
Guest User
SUPERIOR ROOM, 1 King Size Bed
Stayed in Jan 2025
Couples
4 review
5.0/5
Outstanding
Posted on Feb 5, 2025
Although there are many tourists in the hotel during the Spring Festival holiday, the service is still very good. The room is large and suitable for couples to travel. I would like to especially thank Xiaowen at the front desk. Her service attitude is great. We forgot our electric toothbrush in the hotel, and she also helped us find it and send it back. Thank you🙏🏻
Facilities: Very good
Hygiene: Clean and tidy
Environment: Close to Dongting Lake, it is very convenient to go to scenic spots, and you can see the lake view when you open the curtains
Service: Great
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing to stay at Pullman Yueyang and taking the time to leave a good review! Your satisfaction is our greatest motivation. We have been committed to providing every guest with a comfortable and warm accommodation experience. Your recognition makes us feel honored and also inspires us to continue to work hard and continuously improve the quality of our service. We look forward to your visit again and wish you a happy life and all the best!
Bingzhizhou
SUPERIOR ROOM, 2 Single Size Beds
Stayed in Jan 2025
Family
37 review
5.0/5
Outstanding
Posted on Feb 3, 2025
Worthy of the five-star quality, good environment, complete facilities, clean and hygienic, and considerate service. Except that it is a little far from the city, there is nothing wrong with it.
When traveling in Yueyang, I also compared many hotels. The price increase of ordinary hotels during the Spring Festival peak season is outrageous. I added more than 100 yuan to stay in a five-star hotel, which is very cost-effective. The buffet is a bit expensive, so I didn't eat it. The restaurants in the city are also very good.
In short, it is still highly recommended whether it is a business trip or a trip.
Original TextTranslated by Google
6/8
Response from Property: Thank you for choosing Pullman Yueyang Hotel, which is certified by Accor Group, and for taking the time to leave a good review! Your satisfaction is our greatest motivation. We have been committed to providing every guest with a comfortable and warm accommodation experience. We are honored by your recognition, which also motivates us to keep working hard to continuously improve our service quality. We look forward to seeing you again and wish you and your family a happy life and all the best!
Motutu592
SUPERIOR ROOM, 2 Single Size Beds
Stayed in Jan 2025
Family
13 review
4.5/5
Great
Posted on Feb 8, 2025
The environment is not bad, but the sliding door in the bathroom is not easy to use, not smooth, needs a lot of force, and makes strange noises. The breakfast is not good, there are not many varieties and the quality is not good. The bread and sauce are all in bulk, which is not hygienic at all.
Original TextTranslated by Google
Response from Property: Dear Guest: Thank you for your feedback! The problem with the bathroom sliding door does affect the comfort of your stay. We will check and repair it as soon as possible to ensure smooth use of the door. The quality and variety of breakfast are also things we attach great importance to. We will take your opinions seriously and communicate with the catering team to improve the diversity and quality of breakfast, especially the packaging of bread sauce. We will make adjustments to ensure food hygiene and customers' dining experience. Thank you again for your valuable comments. We look forward to bringing you a better experience during your next stay. If you have additional suggestions or need help, please feel free to contact us!
Guest User
SUPERIOR ROOM, 2 Single Size Beds
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 5, 2025
This stay was great! The hotel's design style is simple and stylish, giving people a warm and comfortable feeling. The hotel's front desk manager, Nancy, was also very considerate, warm and friendly, and provided us with a lot of practical travel suggestions. Overall, this is a trustworthy hotel and is highly recommended!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing to stay at Pullman Yueyang and taking the time to leave a good review! Your satisfaction is our greatest motivation. We have been committed to providing every guest with a comfortable and warm accommodation experience. We are honored by your recognition, which also motivates us to keep working hard to continuously improve our service quality. Looking forward to your visit again and wish you a happy life and all the best!
Guest User
SUPERIOR ROOM, 1 King Size Bed
Stayed in Jan 2025
Travel with friends
7 review
5.0/5
Outstanding
Posted on Feb 4, 2025
I really didn't expect to be able to stay in such a luxurious hotel at this price. The hotel service is very good, the environment and service are very good. It is a five-star hotel and the children are very happy.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing to stay at Pullman Yueyang and taking the time to leave a good review! Your satisfaction is our greatest motivation. We have been committed to providing every guest with a comfortable and warm accommodation experience. We are honored by your recognition, which also motivates us to keep working hard to continuously improve our service quality. Looking forward to your visit again and wish you a happy life and all the best!
wds902
SUPERIOR ROOM, 1 King Size Bed
Stayed in Jan 2025
Family
60 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The location is by Dongting Lake, now it is a grassland, the room quality is good enough for five stars, the service is warm and quiet, the price including breakfast is a bit expensive, classmates recommended local specialty breakfast shops, Liu Longzi Rice Noodles, Xiangyin Noodle House. I came to see the China Giant Panda Park specifically, and stayed in a recommended hotel in Yueyang.
Original TextTranslated by Google
6/9
Response from Property: Dear guests: Thank you for choosing to stay at Pullman Yueyang and taking the time to leave a good review! Your satisfaction is our greatest motivation. We have been committed to providing every guest with a comfortable and warm accommodation experience. We are honored by your recognition, which also motivates us to keep working hard to continuously improve our service quality. Looking forward to your visit again and wish you a happy life and all the best!
Anonymous User
FAMILY ROOM, 1 King Size Bed and 1 Single Size Bed
Stayed in Jan 2025
Family
27 review
4.7/5
Amazing
Posted on Feb 3, 2025
It's pretty good. The parent-child room is big, clean and tidy. It's a pity that it's the dry season now, and you can't see Dongting Lake from the room. It's a bit far from the city center, and there's really nothing around. But the air is good (except when the fireworks are set off), so overall it’s still pretty good.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Pullman Yueyang and taking the time to leave a good review! Your satisfaction is our greatest motivation. We have been committed to providing every guest with a comfortable and warm accommodation experience. We are honored by your recognition, which also motivates us to keep working hard to continuously improve our service quality. According to the situation in the past three years, June to August every year is the flood season of Dongting Lake. We welcome you and your family to visit Pullman Yueyang Hotel again at that time to enjoy the vast 800-mile Dongting Lake. We wish you a happy life and a smooth journey!
Guest User
SUPERIOR ROOM, 2 Single Size Beds
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2025
A comfortable trip. Manager Nancy is very responsible and provides excellent service. She arranges the rooms very well and the hotel facilities are also good, making it especially suitable for family trips.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at the Pullman Yueyang Hotel, which is certified by Accor Group's ALLSAFE during the Spring Festival. It is our constant pursuit to provide you with a quiet and comfortable accommodation environment. We wish you and your family to eat with peace of mind, live comfortably and have fun in Yueyang! We are looking forward to meeting you again by the Dongting Lake!