Ascott Hotels in Yokohama

Our 4th time in Japan and 2nd time in this lovely hotel. Thank you for the upgrade to the harbour view room. From Nagano to Tokyo to Yokohama. We are delighted to see the best customer service hotel receptionist again, Yuito. He attended to us during our 1st time here. And this time round, he assisted us again. We requested for extra blanket at late hour for my son as it’s very cold even though we on the heater. He sent it to our room with his smiley and friendly face despite the last hour. Thank you Yuito. U are the best staff there to us:) We bought my husband’s birthday cake at the pastry shop just beside this hotel. They have delicious cakes and pastries. While waiting for my husband to put the cake in the room fridge, I sat outside the shop while feeding my son in his stroller with doughnut that I bought from the shop. I was told off by the guy staff not to sit there even tho there’s no one out there as it’s during winter. I told him I’m feeding my son and will only sit for like 5-7mins while waiting for my husband who went up to the hotel room before we off for our itinerary. He went in to talk to other staffs, and came back to me that today will be exceptional just for me. I know the shop is not directly under Citadines but I would appreciate if the shop can place a label/sign on the table or outside the shop in English that no sitting is allowed unless dine in and not takeaway. A little understanding and kindness goes a long way.