BJG Swan Lake Hot Spring Hotel Reviews

customers service is very excellent good,good experience with reception guy name 叶飞鸿 he is very helpful,and restaurant girl name 谭金凰主管also provide good service to us,we feel warm and happy..good job for them,thanks 🥰🥰

Very close to the high speed railway station and the hotel offers free pick up from railway station. There were numerous medicated onsen tubs on the hillside overseeing the beautiful lake. The onsen in our room was very decent too, and offers unlimited supply of hot spring water. Lots of fun activities too, from tea leave picking to making tea, solutions cave, zipline, camping, fishing and boat ride on the lake.

Very nice hotel! The staff good service and the room is very big

It is beautiful place and the hot springs are super cool. It also provide some funny facilities for kids. We had full of fun for the whole night. One disadvantage is the place is quite remote, you cannot call any taxi for having meal outside.

Hotel is located across a lovely lake. Check in lunch and dinner all were smooth and the local food was delicious. The hotel itself is rather worn down, facilities have had their time and really need maintenance. Walls were crumbling, walls were stained, corridors were loud, machines in the gym were broken. Those that weren’t broken were a health hazard. However across from the hotel is a lovely amusement area where you could spend all day, with plenty to do at affordable prices. Staff at the hotel were very friendly and welcoming, and the hot springs are worth a visit.

Good hotel with a nice view on the lake. Maybe a little bit overrated in the ratings and the stars anyway.

Wonderful summertime trip! I’m a foreigner who lives in Guangzhou, and I went up for the weekend to escape the heat by the lake. The property is designed so that you do not need to leave for a 2-day, 1-night stay (everything you need and want is in the property). There’s two great pools (but a swim cap is needed), a mini-amusement park attached, hot springs, and a tea field that you can go visit. I did it all. I highly recommend paying the 50RMB at the tea field to go picking and tea tasting, super unique experience. The room was comfy with good AC.

I had an absolutely wonderful stay at this hotel, and the warmth and hospitality of the staff truly made it an unforgettable experience. A special mention goes to 刘贤英, 谭翠玲, and 龚武平 at the hot spring, whose exceptional service and genuine care stood out. 刘贤英 went above and beyond by sharing her personal preserved fruit snacks with my son when he didn’t fancy the oranges provided, a thoughtful gesture that touched our hearts. Additionally, 毛有谷 at the reception was incredibly helpful in arranging transportation to the train station, ensuring our travel plans were seamless and stress-free. The hotel itself is fantastic, but it’s the staff’s kindness and attention to detail that set it apart. Their warm-hearted service made us feel so welcome, and we can’t wait to return for another visit. Highly recommended for anyone looking for a memorable and heartfelt stay!

Best view and service kids enjoy every much

Very nice staff and a very relaxing holiday

Nice hotel and area to stay for 1 or 2 days.

This was probably the best hotel experience it was absolutely relaxing, breathtaking beautiful and peaceful! ALL the staff were super happy lovely and always there to assist! The hot springs was amazing, got offered tea all the time and they gave free fruit afterwards where you can sit and relax. Sad i only discovered this place now would have loved to have known about this hotel sooner.

Lovely place would be back very soon 

A fabulous mountain hot spring hotel. Perfect for a weekend getaway if looking to chill in the silence of nature. I was completely satisfied with the service and left feeling refreshed. M.West