Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(1828)
Positive reviews(1817)
Reviews with photos/video(163)
Friendly front desk staff(151)
Delicious breakfast(130)
Convenient parking(95)
Perfect for business trips(63)
Near shopping area(51)
Convenient for shopping(48)
Nice bathtub(13)
Luxurious(12)
Negative reviews(11)
Lestari
Elegant Queen Room
Stayed in Dec 2023
Business traveler
1 review
10/10
Outstanding
Posted on Jan 11, 2024
The room was amazing and love the toilet! The check-in was very smooth like 2 min done. Love it!
6/8
Response from Property: Dear guest,tank you so much for choosing Baili hotel!We hope all the guests have a wonderful time when they stay in Baili hotel…Look forward to see you next time
Guest User
Comfortable Twin Room
Stayed in Nov 2022
Family
2 review
10/10
Outstanding
Posted on Jan 2, 2023
It was very nice and clean. The staff at the front was very nice and willing to help us even though she couldn't speak English well. Breakfast was very good. The chef lady offered us extra stuff to try. We are not satisfied with a massage at fourth floor at the hotel. It was the only negative thing at this hotel.
Response from Property: Dear guests: thanks a lot for your comments, we feel so happy to see your praise .Thank you for your recognition of our service, As for you mentioned that you are not satisfied with the foot massage on the fourth floor, we immediately understand the matter, we will be more careful in the future when we do the service, pay more attention to the guest feelings look forward to see you next time ! wish you all the best !
Wushixian
Elegant Queen Room
Stayed in Feb 2023
Family
4 review
9.0/10
Great
Posted on Mar 15, 2023
Hotel environment and facilities are both good. Happy to live there
Response from Property: Dear guest, thanks for your recognition of our hotel. we hope our sincere service bring you a pleasant experience., lookforward to see your next time , good luck !
Thomas Tam Sir
Business Double Room
Stayed in Mar 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 15, 2024
Very good
Response from Property: 尊敬的客人:非常感謝您對我們的認可, 您的每一絲需求都是我們真誠為之努力的方向。我們一定會更加努力, 打造星級水準, 期待您的下一次出行, 我們能為您創造更加完美服務!
Boenmaosifangxuanling
Elegant Queen Room
Stayed in Jul 2024
Family
14 review
10/10
Outstanding
Posted on Aug 9, 2024
The room is very good. The children like it very much. The main reason is that the room is relatively large and the price is relatively good. The best thing is that the hotel parking lot is equipped with charging piles, which is so convenient. . . . . . . . . . . The room has a bathtub🛁
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you for your love and recognition of Baili Hotel and your choice of Baili Hotel. Baili Hotel has been working hard to create a warm and comfortable experience for travelers. We hope that we can add joy and feeling to your holiday. The hotel looks forward to your stay again.
Anonymous User
Elegant Queen Room
Stayed in Sep 2022
Business traveler
8 review
9.5/10
Amazing
Posted on Dec 18, 2022
Except that the design of the bathroom will easily cause water to overflow, the room is still very satisfactory, with a large space, new decoration, no peculiar smell, and free parking lot
Original TextTranslated by Google
Response from Property: Dear customer, I am very glad that you stayed at Baili Hotel and left your comments and comments! Regarding the water overflow in the design of the bathroom you mentioned, we have received it and notified the colleagues of the housekeeping department and the engineering department to check it. After the inspection, we are purchasing new adhesive strips. We hope to meet with you again in the future see you!
Guest User
Elegant Queen Room
Stayed in Sep 2022
Traveling with friends
4 review
8.5/10
Very Good
Posted on Oct 5, 2022
The room is large and the price is super high. It's just that there is a smell of smoke in the room, and the shower door can't be closed tightly. The bathroom provides a lot of disposable products such as face towels, scrub cloths, toilet mats, which is very good.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying in our Baili Hotel and leaving valuable comments and suggestions. The problem of the smell of smoke in the room you reported is indeed our negligence. After seeing your comment, we will immediately let the relevant departments I went to other rooms for special inspections, and re-trained the room attendants today. We will definitely pay more attention to these details in the future. I apologize to you again, and I hope you will come to our hotel again and continue to supervise us! We will definitely do better. I wish you a happy National Day!
Response from Property: 尊敬的賓客:您好!非常感謝您在百忙之中抽出寶貴時間分享您真實的入住體驗。您的反饋對我們改進服務至關重要,我們已認真閲讀並高度重視您提及的每一點。首先,關於辦理入住時未能及時找到您的訂單,我們對此深表歉意!這確實是我們前台工作的失誤,給您初到酒店就帶來不便,實在抱歉。同時,非常感謝您在等待過程中給予的理解與耐心。我們已將此情況反饋給前台團隊,將加強預訂操作的核對培訓,力求讓每位賓客都能快速、順暢地完成入住登記。其次,非常高興得知您對我們升級後的房間空間、衣帽間、洗手間以及浴缸感到滿意!為賓客提供舒適寬敞的住宿環境是我們的宗旨之一,關於您重點提出的洗手間簾子設計問題(無法完全封閉導致清晨透光影響卧室睡眠),我們對此十分重視,並真誠地向您道歉!這確實是我們設計中考慮不周之處,未能充分保障所有客人的睡眠遮光需求。我們已立即將您的反饋轉達給酒店管理層,關於早餐種類,感謝您指出其“種類不算多,能吃飽”。您的意見為我們指明瞭方向,餐飲團隊會認真研究,在保證食材新鮮和品質的基礎上,積極考慮如何在現有條件下,合理增加餐品種類或輪換頻率,以滿足不同賓客的口味需求,努力提升早餐體驗。再次感謝您對我們提出的寶貴建議!您的反饋如同明鏡,讓我們更清晰地看到服務與設施中的提升空間。也真誠的期待您的再次到來,祝您生活愉快,工作順利!
Response from Property: 尊敬的賓客,您好!再次感謝您分享如此詳盡且熱情的入住體驗!您的五星好評和對每一個細節的認可,是對我們全體團隊成員最大的鼓勵與肯定!得天獨厚的位置與出行便利:很高興您對我們酒店的位置感到滿意!我們一直致力於為客人提供便捷的交通條件,讓您無論是商務出行還是探索陽江風情,都能輕鬆抵達目的地。看到您提到 “服務熱情周到一流”這樣的評價,我們的前台、客房、餐飲以及所有服務部門的同事們都備受鼓舞!為您提供發自內心的、細緻入微的服務,讓您有賓至如歸的感覺,是我們始終追求的目標。您的滿意就是我們服務的最高標準。寬敞舒適的靜謐空間:您兩次提到“房間寬敞舒適”和“特別安靜”,這讓我們非常欣慰!我們深知良好的睡眠環境對於旅途體驗至關重要,因此在房間設計、隔音處理及床品選擇上都投入了大量心思。得知您能在此放鬆身心、享受寧靜,是對我們客房品質的最佳證明。豐富地道的餐飲體驗:非常開心您喜歡我們的早餐,特別是“本地粉面好吃地道”!我們的廚師團隊一直努力在保證品種豐富齊全的同時,深挖本地特色美食,力求讓客人在早餐時段就能品嚐到正宗的陽江風味。您對粉面的讚譽,我們一定會轉達給廚師團隊,他們會非常驕傲!珍貴的“下次之約”:最讓我們感動的是您那句“下次來陽江還住這家酒店”!這是對我們整體體驗的最高褒獎,也是我們持續進步的最大動力。能成為您在陽江的“首選之家”,是我們無上的榮幸。再次衷心感謝您的信任與厚愛!您的滿意是我們前進的方向。全體酒店員工熱切期盼着您的再次光臨!下次回來時,請務必告訴我們您的新發現或新需求,我們將一如既往地為您提供最温暖、最貼心的服務。祝您生活愉快,旅途順心!
Response from Property: 尊敬的客人:您好!感謝您選擇下榻我們佰利酒店,並在百忙之中分享如此細緻的入住體驗!能在五一假期為您帶來一段舒適的避世之旅,是我們莫大的榮幸。得知您對客房升級服務、安靜的地理位置及便利的停車體驗感到滿意,我們倍感欣喜。我們的設計理念正是"內在舒適勝於外在華麗",您對客房空間感和床品舒適度的認可,餐飲團隊為您的早餐體驗感到格外開心!我們堅持提供的每日現磨咖啡,搭配師傅手工製作的豬腸碌,正是想讓賓客足不出户就能品味陽江地道風味。您的喜愛讓我們堅信:用心的在地美食比奢華的自助餐枱更能打動人心。期待與您再次相遇時,我們通過努力和提升能得到您一個滿分的鼓勵,帶您一起探祕閘坡漁港的落日漁船,感受不同於節假日的詩意陽江。祝您 旅途常有驚喜相伴!
Response from Property: 尊敬的客人,您好!看到您這份飽含深情的評價,我們整個酒店團隊都感到無比温暖與振奮!您不僅是我們尊貴的客人,更是我們一路相伴的“家人”。得知您多次選擇下榻我們酒店,並將這裏視為常住之所,這是我們能收到的最珍貴的信任與認可!“環境好,舒服”——您的肯定直達我們設計的初心!我們竭力打造寧靜雅緻、温馨舒適的空間,無論是客房的佈局,還是公共區域的氛圍,都力求讓您踏進來就能卸下疲憊,找到那份專屬的“家外之家”的愜意感。聽到您用“舒服”來形容,我們深感欣慰!“服務,到位”——這四個字是對我們團隊最大的褒獎!從您抵達時的熱情相迎,到入住期間的細緻關懷,再到您可能提出的任何需求,我們都秉承“客人至上,温馨備至”的服務理念。您的“到位”二字,正是我們不斷追求的服務標桿。我們將持續精進,確保每一次服務都超越您的期待。“衞生,環境,都很乾凈”——*潔凈,是我們對您健康與舒適的最基本承諾!我們深知這對常住客人尤為重要。我們的客房清潔和公共衞生團隊執行着嚴格的清潔流程,不放過任何細節,確保您接觸的每一寸空間都潔凈如新、安心無憂。您的滿意是對我們嚴謹工作的最佳證明。“五星級標準的常住酒店”——將我們定位為符合您期待的五星級標準常住酒店,這讓我們倍感榮幸,也深知責任重大!這不僅是對硬件設施的認可,更是對整體體驗的高度評價。我們會將這份讚譽化作動力,在設施維護、服務品質、餐飲體驗等各個方面持續打磨,不負您“五星級”的期許。再次衷心感謝您長久以來的信賴與支持!您的每一次選擇都是我們前進的動力,您的滿意是我們不懈追求的目標。我們非常珍惜與您建立的這份情誼,並熱切期盼着您的下一次“回家”!祝您生活愉快,萬事順意!期待很快與您重逢!
Xiao
Comfy Deluxe Family Suite - 2-Room (1 Living Room)
Response from Property: 尊敬的客人,您好!非常感謝您對佰利酒店細緻用心的評價!能為您帶來一次舒適又省心的入住體驗,我們倍感榮幸。家庭套房的設計初衷正是為了在有限的空間裏為家庭出行提供更多便利與温馨感,您對“超預算但實用”的認可是對我們最大的鼓勵!酒店始終希望以高性價比的設施和服務,讓每位客人感受到“物超所值”的驚喜。酒店地處核心地段是為了方便您探索城市時節省時間成本,而配套的充電樁服務更是我們關注新能源出行需求的重要體現。早餐一直是我們引以為傲的亮點哦,主廚團隊堅持使用新鮮食材,尤其是現磨咖啡能得到您的青睞讓我們非常開心!關於您提到做的遺留物品,感謝您的暖心反饋!能為您妥善寄送物品是我們的榮幸,服務好每一位賓客是我們不變的宗旨,再次感謝您的真誠反饋,期待在不久的將來能繼續為您創造更多旅途中的小確幸!祝您生活愉快,一路坦途!
Response from Property: 尊敬的客人:您好!衷心感謝您多次選擇入住佰利酒店並分享如此用心的點評!得知我們的地理位置、停車便利性及周邊配套服務能為您的旅途提供舒適體驗,我們倍感榮幸。周邊餐飲便利和休閑配套為您的快節奏出行提供了更多選擇。作為老客人,您對我們服務細節的認可是團隊不斷前進的動力,注意到本次體驗未能達到您的滿分期待,我們深感重視。若您在入住期間有任何細微的改善建議,歡迎隨時聯繫酒店前台管家服務,您的真實反饋始終是我們優化服務流程的重要指引。再次感謝您用腳步丈量出的信任,全體同事已準備好以更飽滿的熱情期待您的下次歸來。祝您生活愉快,順遂安康!