Vienna Classic Hotel (Xinxing Yanjiang South Road) Reviews
Vienna Classic Hotel (Xinxing Yanjiang South Road)
162 Yanjiang South Road, Xincheng Town, Xinxing County, Yunfu City, Guangdong Province, Xinxing, Guangdong, ChinaView Hotel Details
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Vienna Classic Hotel (Xinxing Yanjiang South Road) Guest Reviews
4.8/5
Excellent
579 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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Negative reviews(9)
Guest User
Family Suite
Stayed in Sep 2023
Family
9 review
5.0/5
Outstanding
Posted on Oct 3, 2023
It was renovated from an old hotel, so it doesn't look very good from the outside. It's located in a relatively remote place and there are no facilities around it.
There is a parking lot behind the hotel, which is not managed by anyone. Although it is a dedicated parking lot for the hotel, other cars should be able to park as well.
The front desk staff had a nice smile, and they also gave me a check-in souvenir, which is an emerging specialty. This was the first surprise.
The elevator is also relatively old, and still has the name of the old hotel written on it.
The room was the second surprise. I booked a family room with one living room and one room. There were tents and rocking horses in the lobby that children liked. The room was very clean and neatly tidied.
Finally, there is a small regret. It should be that the hotel facilities are too old. The toilet was blocked the next day.
But the whole process was enjoyable!
Original TextTranslated by Google
Response from Property: Dear guest~ I am very happy to bring you surprises during your trip. Emmm, how can I say that our predecessor was indeed a hotel, but we are renovating, not just renovating, all equipment and facilities are renewed, location It is just at the junction of the scenic spot and the city. There is relatively little traffic at night, which is very suitable for resting quietly at night. The parking lot is ours~ There is a security uncle to manage the parking~ I am very happy to provide you with a satisfactory stay experience. Thank you for your suggestion. We will ask the engineering staff to investigate the problem of the clogged toilet in the future~ Thank you for your feedback~ I wish you a happy trip and a happy holiday~ ps: The name of the elevator is not the name of the old hotel! ! ! It’s the name of our investment company, and we joined Vienna~
Response from Property: 您好!衷心感謝您選擇入住維也納智好酒店新興沿江南店,並抽空分享您的體驗。您的反饋對我們至關重要,很抱歉此次入住未能讓您感受到細緻周到的衞生服務,這確實暴露了我們日常管理中存在的疏漏,我們已對此展開深度整改,1、即日起執行“三級衞生檢查制度”(客房自查→部門抽檢→管理層巡檢),每日新增2次重點區域深度清潔。2、組織全員參加“精細化服務”專項培訓,增設衞生質量雙重檢查機制,確保每間客房達到“無死角”標準。 希望能用行動彌補遺憾。再次感謝您的督促,期待能以煥然一新的面貌迎接您的下次旅程!