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Location4.7
Amenities4.5
Service4.5
Cleanliness4.6
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愛吃心型壽司的駕駛員
Deluxe Mountain-view Queen Room
Stayed in Nov 2023
Couples
5 review
5.0/5
Outstanding
Posted on Dec 11, 2023
The room was very clean and the front desk staff was polite.
I participated in the hotel's free hiking activity and tried to pick tea leaves by myself. The tour guide Sisi explained it attentively.
During the tea art performance, we also tasted black tea and green tea, and the tea brewers also explained it carefully.
Go to Yunquan Valley to soak in hot springs in the evening. There are many kinds of hot springs, the environment is very clean, and the temperature is very hot. Each one is a small spring, and you can chat while soaking.
What I like most is that the hotel is surrounded by mountains and rivers, and the air is very fresh, which is very suitable for relaxing during a short vacation.
The only drawback is that there are too few restaurants for dinner, and there are too many people at the breakfast buffet, which is acceptable if you don't have any requirements for food.
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Response from Property: The happiest thing today is to see your praise. Your praise is like a clear spring that nourishes our hearts. We will cherish your praise even more, continue to improve our services, and improve our services. We hope you will visit our hotel again. Check our progress. I wish you happiness every day!
Response from Property: 非常感謝您跟我們分享了您的入住感受並給我們留下的寶貴的意見,不知道親親是否可以給小象一次彌補的機會,非常抱歉給您帶來了不是很滿意的服務體驗~如果親親因為小象的服務問題讓您的入住體驗有落差了,小象在這邊誠摯的跟你致歉~我們也在不斷地改進,爭取做好每一個細節,為您提供開心,舒心,放心的入住感受。入住期間如果有任何問題可以拔“0”致電前台,及時為您解決問題哦!小象隨時為您服務,也希望得到您的反饋哦。
Response from Property: 非常感謝您跟我們分享了您的入住感受並給我們留下的寶貴的意見,不知道親親是否可以給小象一次彌補的機會,非常抱歉給您帶來了不是很滿意的服務體驗~如果親親因為小象的服務問題讓您的入住體驗有落差了,小象在這邊誠摯的跟你致歉~我們也在不斷地改進,爭取做好每一個細節,為您提供開心,舒心,放心的入住感受。入住期間如果有任何問題可以拔“0”致電前台,及時為您解決問題哦!小象隨時為您服務,也希望得到您的反饋哦。
Response from Property: 親親,給您入住造成的困擾和不便,小象向您表達深深的歉意!酒店一直以來秉承客人至上的原則,為客人提供乾淨,良好的舒適入住環境是我們的宗旨,對於親親提到的服務問題。我們非常重視您的感受和反饋,酒店已經開展系列自查和糾錯行動,狠抓客房基礎事項管理,對客房服務工作進行嚴格改進和提升等。我們一直在不斷改進,再次感謝親親的寶貴意見,也希望親親繼續選擇入住象窩,感受我們的努力和改進!