No.1 Zen Area Small Town, East of Liuzu Avenue, Xinxing, Guangdong, ChinaView Hotel Details
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Artel Hotel Guest Reviews
4.7/5
Outstanding
702 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(702)
Positive reviews(685)
Reviews with photos/video(220)
Classy environment(143)
Friendly front desk staff(42)
Great swimming pool(35)
Perfect for kids(23)
Garden view(15)
Clean pool(6)
Has play area for children(5)
Negative reviews(17)
Tiandihengxin
Superior 2-bed Room
Stayed in Sep 2024
Family
23 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Modern and concise, clean and hygienic, majestic, majestic, full of Zen, attention to details, first-class service, and a home away from home. Excellent location, rich breakfast, highly recommended! ! !
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Response from Property: Dear guest: Hello! Thank you very much for rating our hotel so highly. We are honored and encouraged by your recognition. We will continue to maintain a modern and concise style, high standards of hygiene requirements, pay attention to every detail, and continuously improve service quality so that every guest can truly feel at home. We will continue to take advantage of the hotel's location, and the breakfast will continue to be enriched and optimized. We look forward to your visit again and welcome you to recommend us to more friends. Wish you a happy life!
Response from Property: 尊敬的客人,非常感激您細緻入微的點評!聽到一樓前台與早餐體驗收穫了您的認可,我們由衷開心,這是團隊用心服務的有力見證。對於枕頭和洗漱用品的建議,我們已經記錄在案,會迅速商討優化方案。而泳池與那位工作人員的問題,實在萬分抱歉,這嚴重違背了我們的服務標準,已啟動內部整頓,加強員工培訓,必定讓此類狀況不再出現。感謝您包容我們的不足,期待再相逢時,用完美體驗彌補這次的遺憾,繼續做您短途遊的優質之選!
Response from Property: 尊敬的客人,非常感謝您對我們房間乾淨度和安靜環境的高度評價,多次強調您的滿意,讓我們深感榮幸!為客人提供優質的住宿體驗是我們的宗旨,我們會持續保持並不斷優化,從客房服務到環境維護,關注每一個細節。期待您的再次光臨,也歡迎您隨時給我們提出寶貴意見,祝您生活愉快!
Anonymous User
Garden Room (2 Beds) (Terrace)
Stayed in Jan 2025
Family
5 review
3.0/5
Posted on Feb 2, 2025
房間是露台雙床泡池房,但浴室下水道堵塞了,沖涼房間全濕了,工程過來也休不好,導致體驗感很差
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Response from Property: 尊敬的客人,對於此次下水道堵塞給您造成的糟糕體驗,我們致以最誠摯的歉意。維修失敗是我們的失職,目前我們已聯繫外部專業管道維修團隊,對酒店所有排水系統進行深度檢修和維護 。期待您再給我們一次服務您的機會。祝您生活愉快!
Response from Property: 尊敬的客人,非常感謝您對我們酒店的詳細評價。關於設施齊全以及提供洗漱用品這一點,我們很高興能滿足您的需求,我們會持續保持並不斷完善設施配備。對於衞生方面您提到房間小的問題,我們會在後續的規劃中考慮優化房間佈局,為客人提供更寬敞的居住空間。同時,我們也會繼續加強衞生管理,確保房間始終保持良好的衞生狀態。環境方面,能為您提供距離小鎮近的便利位置我們很欣慰,我們也會不斷努力維護周邊環境,讓您的體驗更加美好。服務方面,很高興您對早餐的認可,我們會認真考慮您的建議,豐富早餐菜式,為您帶來更多的選擇。對於湯泉衞生問題,我們深感抱歉,這確實是我們工作的疏忽。我們會立即加強湯泉區域的衞生管理,增加清潔頻率,確保每個池子的水質乾淨,為您提供更好的湯泉體驗。再次感謝您的反饋,我們期待您的再次光臨,見證我們的改進和提升。
Response from Property: 親愛的客人:感謝您的誇讚。我們一直致力於打造一個令人滿意的酒店環境。新的酒店設施和精心設計的裝修風格,旨在為客人提供舒適的居住體驗。寬敞的空間和合理的佈置也是我們用心之處。套餐的設定希望能給客人帶來更多實惠。小鎮的意境和湯泉的舒適是我們的特色,我們會繼續努力,讓您的下一次入住更加完美。祝您一切順利!
Response from Property: 尊敬的賓客,非常抱歉這次的入住體驗沒有達到您的期望。我們理解您對於南葯湯泉的位置和套票的不滿,這確實給您帶來了不便。我們會認真反思您提出的問題,積極改進。對於南葯湯泉不在酒店內且需另購門票的情況,我們會考慮調整不同套餐設定,為客人提供更便捷的體驗。同時,我們也會探討增加接送服務的可行性。希望您能給我們一個機會,在未來的日子裏為您彌補這次的遺憾。