Holiday Inn Express Xichang

Holiday Inn Express Xichang Reviews

Holiday Inn Express Xichang

Building 5, Times Square, Hangtian Avenue Two Section, Xichang, Sichuan, ChinaView Hotel Details
Holiday Inn Express Xichang
Holiday Inn Express XichangHoliday Inn Express XichangHoliday Inn Express Xichang
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Holiday Inn Express Xichang Guest Reviews

4.7/5
Outstanding
2775 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2775)
Positive reviews(2729)
Reviews with photos/video(371)
Friendly front desk staff(651)
Delicious breakfast(604)
Convenient for shopping(155)
Convenient parking(151)
Perfect for business trips(107)
Located downtown(84)
Small room size(41)
Tasty coffee(32)
Negative reviews(46)
Alim
1 King Standard
Stayed in Jul 2024
Solo travelers
56 review
5.0/5
Outstanding
Posted on Sep 11, 2024
This chain has maintained their performance. This is the brand that you can always expect when you booked a jotel. Superb
Response from Property: Dear guest,Thank you for your kind words and continued trust in our hotel chain. We are delighted to hear that we have maintained our performance and lived up to your expectations as a brand you can always rely on when booking a hotel. Your satisfaction is our top priority, and we strive to deliver a superb experience every time you choose to stay with us.We appreciate your recognition of our efforts and commitment to excellence. Rest assured that we will continue to uphold our high standards, ensuring that every aspect of your stay, from the moment you book to the moment you check out, exceeds your expectations.We look forward to welcoming you back soon and continuing to provide you with a memorable and superb hotel experience.Best regards,IHG Social Listening Team
Brown
1 King Standard
Stayed in Oct 2023
Solo travelers
12 review
1.7/5
Posted on Nov 12, 2023
What a filthy dump. Definitely pick another place in Xichang. I’ve been traveling in Sichuan and Tibet for nearly a month. This is the worst hotel, by far. I stayed in two other Holiday Inn Express and rated them both 5 in every category. Litang and Xinduqiao. This one however horrible. The room was absolutely filthy - carpets disgusting - muddy footprints in bathroom. Room 708 is a pig sty. Holiday Inn IHG should be embarrassed. The only redeeming item was the breakfast room was absolutely clean - great breakfast selection (even though I am not a breakfast eater) How can the food facility be so clean and the room so dirty? Go somewhere else. Service folks might try smiling or even saying speaking at all during check in. The folks at the other two Holiday Inn’s were very welcoming and friendly.
Response from Property: Dear guest,Thank you for sharing your honest feedback about the hotel. It's regrettable to hear that your experience did not meet your expectations, and that the cleanliness of the room fell short. It's also disappointing to hear that the service during check-in was lacking compared to other Holiday Inn Express hotels you've stayed at in the area.We take these concerns seriously, and we apologize for any inconvenience or discomfort caused during your stay. We will definitely be looking into the issues you mentioned regarding the room cleanliness and service quality, and taking steps to ensure that these problems are addressed promptly.On a positive note, we're glad to hear that you enjoyed the breakfast selection and that the breakfast room was clean. We hope you'll allow us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,IHG Social Listening Team
Guest User
1 King Standard City View
Stayed in Jul 2023
Couples
22 review
5.0/5
Outstanding
Posted on Aug 13, 2023
Excellent service and location and at the desk the lady was so helpful and upgraded our room to suite 😀 we arrived late so she offered us better room as we were on pur honey moon trip . .
Response from Property: Dear guest,Thank you very much for the comments you shared.We are delighted to know that you had an excellent stay at our hotel and many thanks for your positive comments, they really are motivating for the whole team!We are happy to know that you are satisfied with our hotel's location and staff services.We look forward to having you stay with us again soon.Sincerely,IHG Social Listening Team
JT an
1 King Standard
Stayed in Jul 2023
Travel with friends
14 review
3.7/5
Posted on Aug 4, 2023
Front desk staff 陸远云was very friendly and helpful. But hotel looks a little tired and requires some renovation.
Response from Property: Dear guest,Thanks for choosing to stay with us and your recognition our front desk staff. Your valuable comments are great importance to us and served as a catalyst for our improvement.We look forward to having an opportunity to serve you again in the near future.Best regards,IHG Social Listening Team
Guest User
2 Single Standard
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 27, 2023
设施:good 卫生:good 环境:good 服务:good 四个 good
Response from Property: 尊貴的賓客您好,感謝您下榻並分享這份寶貴的點評。在遙遠的旅途中,家是一盞指引的明燈,是心靈的港灣。我們深知這一點,因此致力於為您打造一處温馨舒適的客房,讓您在旅途中依然能感受到家的温暖與關懷。我們的客房環境清新整潔,配備優質的床品,旨在帶給您最純粹的舒適體驗。每一個細節,都經過精心打理,衹為滿足您對家的渴望。除了舒適的客房環境,我們還提供熱情周到的專業服務。無論您有何需求,我們都會全力以赴滿足,確保您的每一次請求都能得到迅速、準確的迴應。早餐是一天的開始,也是家的味道的延續。我們為您準備了營養均衡的中西式早餐,讓您在旅途中也能享受到家的美味。無論您是中式胃還是西式胃,都能在這裏找到滿足的味道。誠邀您再次蒞臨!祝您工作順利,事事順心!智選假日賓客關懷團隊
Guest User
1 King Standard
Stayed in Jul 2024
Family
13 review
5.0/5
Outstanding
Posted on Aug 16, 2024
The hotel is located in the city center and is convenient for travel. There is a Walmart opposite the hotel and Times Square next to it, making shopping convenient. The service attitude of the girls at the front desk is very good, especially Xiao Wu. I will continue to choose Smart Selection next time I visit Xichang. Xichang Li Xiaochang is not bad, but there are too many people.
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Response from Property: Hello, dear guest! Thank you for your choice and trust in Xiaozhi. Xiaozhijia is located in the prosperous core area of ​​Xichang City, Aerospace City, with all supporting living facilities nearby. It is close to the large shopping malls - Wal-Mart and Times Square, making it extremely convenient for daily shopping and leisure entertainment. The enthusiasm and professionalism of our front desk associates are an important reflection of our service quality. Especially Xiao Wu, we are extremely honored to receive your special praise. We will convey your recognition to her and encourage her to continue this excellent service attitude. Looking forward to seeing you again! Wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
1 King Standard City View
Stayed in Jul 2024
Couples
14 review
5.0/5
Outstanding
Posted on Aug 10, 2024
The hotel is comfortable and quiet, with a variety of breakfast options, and parking is convenient. Every front desk staff provides excellent service, especially Ms. Lu Yuanyun, who is attentive and enthusiastic. It's great, praise! It is a good hotel that I will visit many times!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your detailed praise and high praise! Breakfast is an important meal of the day. We have carefully prepared a variety of breakfast options, including traditional Chinese delicacies such as noodles and steamed buns, as well as drinks such as orange juice, milk, freshly ground coffee, etc., striving to meet the taste needs of different guests. . Every guest's satisfaction is our greatest support and our motivation to keep moving forward. We will continue to uphold the service tenet of "customer first", continuously improve service quality, optimize service processes, and strive to provide every guest with a more comfortable, convenient and warm accommodation experience. Looking forward to your visit again! Wish you always smile! Holiday Inn Express Guest Care Team
Guest User
2 Single Standard
Stayed in Jul 2024
Family
16 review
5.0/5
Outstanding
Posted on Aug 8, 2024
Xiao Zhang at the front desk is very friendly and helpful. Health: very clean, The service was excellent Facilities: complete Transportation is also very convenient It is a good choice for business trips and visits to Xichang. It is also very close to the surrounding attractions, which is very convenient.
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Response from Property: Hello, dear guest! Thank you for choosing Xiaozhi among the vast number of hotels. Although the companionship is short, it is indeed worthy of the wonderful encounter. Xiaozhijia is located in the bustling core area of ​​Xichang City, Aerospace City, with all supporting living facilities nearby. It is close to the large shopping malls - Wal-Mart and Times Square, making it extremely convenient for daily shopping and leisure entertainment. We have always been adhering to the service concept of home away from home, the unremitting pursuit of hospitality, and strive to provide every guest with a safe and reliable environment, warm and comfortable guest rooms, clean and refreshing hygiene, and warm service. We only hope that you can It was a comfortable and satisfying stay at Xiaozhi's home. We sincerely welcome you to visit us again! Wish you a happy life! Holiday Inn Express Guest Care Team
Edezipo
1 King Standard
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The location of the hotel is very good. It is next to Times Square. The hotel lobby seating area is very good and there is free tea and coffee. Moon Lake Park is a few steps away. The service is excellent. I like Xiao Wu’s considerate service in the hotel. Free parking is very convenient.
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Response from Property: Hello, dear guest! We are honored and excited to receive such a detailed and complimentary review from you! Xiaozhijia is located in the bustling area of ​​Xichang City, Aerospace City, close to the large shopping malls Walmart and Times Square. It is about a 10-minute walk from the business office area Kanghong International. It is also within walking distance of the famous food streets Wenhui Road, Aerospace Road, and Western Village. It takes about 10 minutes to reach; it takes about 10 minutes to drive to Xichang Qionghai Wetland Park, a national tourist resort destination. We provide ample free parking spaces, and there are new energy charging piles in the parking lot (scan the QR code to pay). We uphold true hospitality and serve every guest with heart. We hope that this place will not only be a place to stop and rest for you during your journey, but also a warm and comfortable "home away from home". Looking forward to seeing you again! Wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Jul 2024
Business travelers
2 review
2.7/5
Posted on Aug 28, 2024
The room needs to be renovated. The facilities and equipment are very old. If I still have to sell more than 300 yuan since I opened the business, I might as well go to live in All Seasons. The bathroom in 601 smells like urine.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very sorry that we could not give you a perfect stay experience. Some of our rooms have been renovated and upgraded, and we plan to complete all renovations and upgrades next year. Regarding the bathroom odor problem you mentioned, we will strengthen the cleaning and ward rounds of guest rooms to ensure that each room is thoroughly cleaned and inspected before guests check in. If you find similar problems when you check in, you are more than welcome to contact our front desk team in time and we will serve you wholeheartedly. Sincerely looking forward to your visit again! Wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Nov 2023
Business travelers
3 review
1.0/5
Posted on Dec 2, 2023
As a migrant worker working in a hotel group, I never give negative reviews when I stay in hotels on business trips. But this time when I stayed at the Holiday Inn Express Xichang Center, I felt sorry for this industry if I didn't give negative reviews. It's a mid-to-high-end hotel. The brand and service are so poor. The facilities are not even comparable to Hanting. It is completely the only brand of Intercontinental Holiday Inn Express. There is no service and facilities corresponding to this brand. It is not as bad as Beado, All Seasons, Orange, and Mercure. little bit; 1. The guest room facilities are poor. The TV background wall is painted with latex paint. There are many stains on the wall and serious cracking. The shower room has floor tiles. The floor is very slippery after taking a shower, and there is no anti-slip mat. 2. The hotel breakfast is not available until 10 o'clock. It is far worse than Atour and All Seasons. Both Atour and All Seasons breakfasts can be served until 1 pm at the latest. 3. The housekeeping staff did not change the bed sheets and duvet covers after cleaning the room. After returning to the hotel in the evening and calling the front desk for feedback, they went downstairs to do laundry. The front desk was still chatting there and said that the bed sheets and duvet covers were not changed after calling the hotel. It felt like a small guest. The topic is big and there is no sense of service at all. 4. The laundry room actually requires a credit card, and the washing machine is actually a household version. Now Hanting has commercial washing machines. Washing and drying can be done in 2 hours. This store actually takes 6 hours, and the laundry room doesn’t even have a bottle of water. The operation of the washing machine is also very troublesome. When you go to the front desk, the front desk also asks you to read the operating instructions yourself. She also told the elder sister that it would be delivered to the guest room after drying. She agreed, but it was not delivered until the morning. I had to go to the front desk to get it myself, even with the basics. The laundry bags are not placed in the laundry room, but are placed at the front desk. With these savings, it would be better to directly transform into an economical brand. Weisa should be mid-to-high-end, the worst Holiday Inn Express in the country. It is simply an insult to Intercontinental. this brand
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your visit and valuable comments. We are very sorry that we could not give you a pleasant stay. As the Holiday Inn Express brand of InterContinental, we are committed to providing simple and smart travelers with the hotel facilities and functions they need. Regarding the guest room wall problems you mentioned, we have arranged dedicated personnel to inspect and maintain them one by one to ensure the cleanliness and hygiene of the guest rooms. The hotel's anti-slip mat is placed under the basin outside the shower door, and you may not notice it due to unclear instructions. We will pay more attention to details in future services to ensure that guests can fully understand and use relevant facilities correctly. Hotel breakfast opening hours: Open from 06:30-10:00 Monday to Friday, open from 06:30-10:30 Saturday and Sunday. You can ask in advance or communicate with the hotel front desk when booking the hotel for better information Schedule your breakfast. The bedding in our hotel is changed every three days for consecutive guests. If you need to change the bedding every day, you can inform the front desk and we will arrange a roommate to change it for you every day. In terms of service, we will further strengthen employee training and management to reduce errors and enhance problem-handling capabilities. At the same time, we will also focus on improving the service awareness and response speed of the front desk to ensure that your needs can be solved in a timely and effective manner. During your stay, no matter what problems you encounter, please let us know in time and we will serve you wholeheartedly. Sincerely looking forward to your visit again! Wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 24, 2025
好多年沒來西昌了,這次來體驗感超級超級好! 因為借了車,酒店這次選擇的市中心假日酒店。不得不説位置非常方便,到哪裡去都很近,樓下麥當勞、星巴克、瑞幸、霸王茶姬等都有,旁邊一條街的美食特別多,燒烤、中餐應有盡有,小漁村燒烤特別推薦。 酒店房間乾淨整潔,服務非常好,特別是前台小陳。入住後就加了微信,有需求都可以微信上提,並立馬解決,服務效率衹高!我説因為小孩愛打光腳,能否讓客房服務消毒下地毯,小陳馬上主動建議要不第二天給換個地板房,非常貼心,用心在為客人想辦法! 這次西昌之行,天氣好,心情好,感受的服務好。下次來西昌還會選擇這家酒店!
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Response from Property: 親愛的客人,您好!很開心和您相遇在西昌洲際智選假日酒店。小智家坐落於西昌市城區的繁華核心區域,緊鄰大型生活購物中心Walmart沃爾瑪與時代廣場,為您的購物與休閑生活帶來極大的便利與享受。僅需悠然步行約10分鐘,您便能踏入美食天堂——文滙路、航天路及西部村寨,盡情沉醉於西昌的地道美味與特色小吃之中。尤為值得一提的是,我們與國家旅遊度假勝地西昌邛海濕地公園相距僅車程約10分鐘,讓您在繁忙的日程中也能輕鬆擁抱大自然的靜謐與壯麗。此外,火把廣場亦僅步行15分鐘之遙,為您的西昌探索之旅增添一抹獨特的文化風情與色彩。我們為賓客提供温馨舒適的客房,採用簡約時尚的裝修風格,確保環境乾淨整潔。早餐豐盛可口,服務團隊熱忱專業,讓您在入住的每時每刻都能享受到輕鬆愉悦的體驗。期待與您的再次相遇!祝您生活愉快,萬事順意!智選假日賓客關懷團隊
Guest User
1 King Standard
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
特別表揚李宗英前台服務員,指導我們怎麼停車,幫我們2個房間安排在一起,幫忙用機器人送小童拖鞋牙刷等。 還是連鎖酒店好,非常規範,一路上定的當地特色套房都空有“照騙”,還是洲際假日酒店的好,環境乾淨、設施齊全、一樓還有咖啡機、休息區等。
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Response from Property: 親愛的客人,您好!感謝您抽出寶貴的時間來為我們撰寫評論。旅途漫漫,我們致力於為您打造身心愉悦的旅居體驗。整潔乾淨的客房,精巧舒適,齊全而不多餘的設施設備能夠滿足您的出行所需,每日營養的安心早餐,高速的網絡服務,精緻的睡眠體驗,使您在長久的旅途奔波後獲享舒適休憩。期待您的再次光臨!祝您生活美滿幸福,事事順心如意!智選假日賓客關懷團隊
Guest User
2 Single Beds Standard High Floor Sunrise View
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 1, 2025
春節帶娃旅行住智選假日是非常明智的,房間很乾凈日出景觀房很舒服,前台的接待小陳很貼心,在條件允許的情況下給我們續了同一間房。酒店晚上 6 點開始提供的銀耳湯藕粉那些小吃很好吃,還有棉花糖咧。自助早餐超豐富, 茶飲現磨咖啡無限自取也超棒。
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Response from Property: 親愛的賓客,您好!萬千人海能與您相遇,小智是何其幸運!我們的房間整潔舒適,配備了高品質的床品和洗漱用品,旨在為每一位賓客營造出一個温馨如家、舒適宜人的住宿環境,讓您在旅途中也能享受到家的温暖與愜意。同時,我們的服務團隊始終秉持着熱情、專業的服務態度,為賓客提供貼心周到的服務,確保您在入住期間能夠感受到家一般的關懷與温馨。晚間提供的小吃,都是我們精心挑選的,旨在為賓客增添一份甜蜜與温馨。很高興聽到您對這些小吃的喜愛,我們會繼續努力。衷心期待您的再次蒞臨!祝您祝您新春愉快,闔家幸福,四季平安,萬事如意!智選假日賓客關懷團隊
Guest User
2 Single Standard
Stayed in Dec 2024
Family
56 review
5.0/5
Outstanding
Posted on Jan 29, 2025
位置很好,樓下就是時代廣場,對面也是個商場,酒店小陸服務態度好,提出的需求也能很快的迴應,帶了小朋友,也提供專門的小童用具。然後就是酒店本身是連鎖的,品牌不錯,衞生乾淨,隔音效果也不錯,早餐也好吃,推薦!
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Response from Property: 親愛的客人,您好!非常感謝您的肯定與好評!小智坐擁得天獨厚的地理位置優勢,其客房環境不僅整潔有序,而且舒適宜人。客房內的設施設備既精巧別緻,又一應俱全,充分滿足了賓客的各種需求。服務團隊更是以滿腔的熱情和無微不至的關懷,時刻關注着每一位賓客的體驗與感受。此外,我們還特別提供營養豐富、品種多樣的智選早餐,讓賓客在品嚐美食的同時,也能感受到如家般的温馨與愜意。期盼再次與您相遇!祝您生活愉快!智選假日賓客關懷團隊