No.9 Qiankun Avenue, Xiaonan District, Xiaogan, Hubei, ChinaView Hotel Details
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Qiankun International Hotel Guest Reviews
4.8/5
Excellent
2236 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2236)
Positive reviews(2154)
Reviews with photos/video(230)
Friendly front desk staff(255)
Classy environment(198)
Large rooms(114)
Delicious breakfast(102)
Many amenities(84)
Delicious buffet(28)
Luxurious(20)
Nice bathtub(8)
Negative reviews(82)
Guest User
Deluxe Double Room
Stayed in Sep 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Great hotel in Xiaogan. Very clean very spacious and breakfast is tasty.
Response from Property: 尊敬的賓客您好!看到您對我們酒店如此的肯定,我們真的很開心!感謝您選擇乾坤、信賴乾坤!乾坤酒店是孝感知名老字號品牌,家喻户曉,位居孝感中心城區,交通便利,離東站10分鐘車程、距天河機場40分鐘,酒店對面就是乾坤購物中心,電影院、桌球廳、超市等非常方便,肯德基、仟吉、星巴克就在一樓。附近5分種路程有市中心最大濕地公園可以散步,期待下次再見!祝您生活愉快!
Guest User
Superior 2-bed Room
Stayed in Mar 2023
Couples
1 review
5.0/5
Outstanding
Posted on Apr 5, 2023
Everything worked out well.
Response from Property: 尊敬的賓客: 您好!非常感謝您對我們酒店如此的青睞和喜愛 !前進的腳步永不停歇,為了您的信賴,我們將更加堅持不懈,乾坤國際大酒店永遠屹立於這個城市,等候您的來臨 !不見不散哦!祝:笑口常開^_^
Lucifer Darkness
Business 2-bed Room
Stayed in May 2023
Business travelers
54 review
4.5/5
Great
Posted on Jun 29, 2023
Not bad
Response from Property: 尊敬的賓客!非常感謝您選擇入住乾坤國際大酒店,沒能讓您有一個完美的入住體驗我們深感遺憾!我們會再接再厲,不斷完善我們的產品和服務,不辜負您的期望,期待您再次入住,祝您工作順利!生活愉快!
Guest User
Superior 2-bed Room
Stayed in Nov 2023
Other
1 review
1.0/5
Posted on Jan 1, 2024
The front desk is clueless and doesn't understand how to adapt.
Can’t book mahjong room on Ctrip
I was told if I could pay more to get a mahjong room.
Say it’s not possible, it’s just not possible anyway
I said I had to cancel the reservations I made at the same time.
He said that if you cancel, just book at the front desk. It’s more expensive at the front desk than online.
I really convinced you
Original TextTranslated by Google
Response from Property: Dear Guest! Thank you very much for choosing to stay at Qiankun International Hotel. We deeply regret that we could not give you a perfect stay experience! No matter you have any questions in the hotel, you can contact us at any time and we will make every effort to meet your needs. We hope you can give us a chance to improve! We apologize to you again and thank you very much for your valuable opinions. We will continue to work hard to continuously improve our products and services to live up to your expectations. We look forward to your stay again and wish you good luck in your work! Happy life!
Anonymous User
Paul Frank Themed Room
Stayed in May 2023
Solo travelers
6 review
1.0/5
Posted on Jun 14, 2023
When I booked on Ctrip, there were only theme rooms and suites left. I spent 558 and checked into theme room 1828. After entering the room, I found large stains on the recliner and bed. I asked them to clean it up. When the service staff came, they first said that the stains on the recliner were 84 disinfectant. I asked her, 84 is solidified. Will there be powder if I scratch it with my fingernail? (It is clearly not 84 when enlarged in Figure 2.) Then they told me to put a bath towel to cover the unknown stains on the recliner and make do with it. They said that it was a parent-child room and children had stayed there before, so it was normal to have stains. This explanation opened my eyes. Is this an absurd reason for substandard hygiene? I refused to make do and asked to change to a clean room of equal value. I moved to the 20th floor. As soon as I came in, I saw hair... and the waiter put all the theme decorations in the room into the closet. I asked the waiter again, "I booked a theme room, where are the theme decorations?" The waiter said he didn't understand what I meant by asking for a room change, so he hid all the dolls in the closet. I opened the closet and found that the dolls that were supposed to be placed on the bed were all stained to varying degrees.
PS: The theme room is based on the ordinary double bed room with some children's supplies, but the price has increased by more than 200. My request is to change to a room of equal value. The hotel took away the children's items in the room but charged me the price of the theme room? ? ? And isn't cleanliness and hygiene a necessary condition for a hotel? ? ?
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are very sorry to see your review. It is our hotel's biggest regret not to be able to give you a satisfactory stay experience. Your sincere evaluation is a spur to the hotel's continuous improvement. The hotel management attaches great importance to the room hygiene issues you reported. A clean and tidy sanitary environment is the basis for the hotel's survival. The hotel room department manager convened a meeting with all room management personnel for this purpose. , Strengthen hygiene management and inspection of linen items. We sincerely look forward to your next visit and hope to bring you a better stay experience next time!
Guest User
Business Queen Room
Stayed in Apr 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on May 3, 2023
Every time I come to Xiaogan, I stay at the Qiankun International Hotel. Li Man, the customer service in the hotel, is very thoughtful and attentive. I have asked her to do things with great patience. I am really touched. If you are interested, you can book a room with Li Man. .
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Qiankun International Hotel will always stand in this city, waiting for your arrival! Be there or be square! I wish: smile often ^_^
Guest User
Deluxe Double Room
Stayed in Sep 2023
Travel with friends
5 review
2.0/5
Posted on Oct 28, 2023
The environment is okay, but the air conditioner can't adjust the temperature. I'm sweating profusely in the summer.
Original TextTranslated by Google
Response from Property: Dear Guest! Thank you very much for choosing to stay at Qiankun International Hotel. We deeply regret that we could not give you a perfect stay experience! I am Zhan Yongyue, the front office manager. No matter you have any questions in the hotel, you can contact us at any time. We will make every effort to meet your needs. We hope you can give us a chance to improve! We apologize to you again and thank you very much for your valuable opinions. We will continue to work hard to continuously improve our products and services to live up to your expectations. We look forward to your stay again and wish you good luck in your work! Happy life!
Anonymous User
Superior 2-bed Room
Stayed in Aug 2023
Couples
4 review
1.0/5
Posted on Nov 20, 2023
I originally thought it was the best hotel in Xiaogan before I checked in, but I didn't expect it to be greatly discounted. First, the parking security was just like a decoration, and I was hit by a car from behind when I got off the car. Then I also had a lot of unpleasantness when I checked in. Anyway, I won't go there again next time. Checked in
Original TextTranslated by Google
Response from Property: Dear Guest! Thank you very much for choosing to stay at Qiankun International Hotel. We deeply regret that we could not give you a perfect stay experience! I am Zhan Yongyue, the front office manager. No matter you have any questions in the hotel, you can contact us at any time. We will make every effort to meet your needs. We hope you can give us a chance to improve! We apologize to you again and thank you very much for your valuable opinions. We will continue to work hard to continuously improve our products and services to live up to your expectations. We look forward to your stay again and wish you good luck in your work! Happy life!
sinajf
Superior 2-bed Room
Stayed in Aug 2023
Business travelers
68 review
1.7/5
Posted on Sep 7, 2023
Except for the good location, everything else is not as good as a good three-star hotel! Breakfast is the same every day, and it only lasts until 9:30. It will definitely be finished by 9:30, forcing you to change hotels!
Environment: The window seals are not very good, the street in front is very noisy, and the air conditioning unit behind is also noisy.
Service: The person responsible for swiping credit cards for breakfast in the restaurant is like a man, very annoying!
Original TextTranslated by Google
Response from Property: Dear Guest! Thank you very much for choosing to stay at Qiankun International Hotel. We deeply regret that we could not give you a perfect stay experience! I am Zhan Yongyue, the front office manager. No matter you have any questions in the hotel, you can contact us at any time. We will make every effort to meet your needs. We hope you can give us a chance to improve! We apologize to you again and thank you very much for your valuable opinions. We will continue to work hard to continuously improve our products and services to live up to your expectations. We look forward to your stay again and wish you good luck in your work! Happy life!
Anonymous User
Superior 2-bed Room
Stayed in Aug 2023
Other
7 review
2.7/5
Posted on Sep 9, 2023
The service is stiff. It doesn't feel like a star hotel, but an ordinary express hotel. The front desk is as rude as a ****!
Original TextTranslated by Google
Response from Property: Dear Guest! Thank you very much for choosing to stay at Qiankun International Hotel. We deeply regret that we could not give you a perfect stay experience! I am Zhan Yongyue, the front office manager. No matter you have any questions in the hotel, you can contact us at any time. We will make every effort to meet your needs. We hope you can give us a chance to improve! We apologize to you again and thank you very much for your valuable opinions. We will continue to work hard to continuously improve our products and services to live up to your expectations. We look forward to your stay again and wish you good luck in your work! Happy life!
Guest User
Business Queen Room
Stayed in Jan 2023
Business travelers
8 review
1.0/5
Posted on Feb 18, 2023
This is the weirdest time I have stayed in a five-star hotel in decades. In addition to the large room area (48 square meters for a business unit) and the superficial appearance of the lobby on the first floor, the rest of this hotel may not even cost ten yuan next to the train station in the early years. If you don’t believe me, take a look at the picture of the shower head below. I definitely don’t go to the 100-yen chain store for breakfast. The variety is so small and the service is so bad that I’m not in the mood to try it all. In short, I will never enter the door of this store again! ! !
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing to stay at Qiankun International Hotel! We are really sorry for not giving you a perfect check-in experience! Our hotel should allow every guest to experience the best products and services in every check-in process. However, it is our responsibility to fail to do so. We sincerely ask for your forgiveness! And we will make improvements and improvements based on the issues you mentioned! We sincerely hope that you will stay again and have a pleasant and satisfying stay experience. Good luck with your work! All the best!
Guest User
Superior 2-bed Room
Stayed in May 2023
Business travelers
16 review
2.7/5
Posted on Jun 17, 2023
The ceiling shower in the room I stayed in was broken. The hand shower was full of dirt. It was too dirty. The toilet flushed poorly. The room smelled musty and the quilt smelled sour. Chain hotels are cleaner than this.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! First of all, thank you very much for choosing our hotel. We will be more persistent for your trust. Secondly, we attach great importance to your opinions and suggestions. We have immediately rectified and improved them. Of course, we also hope that you need help if you need any help at the hotel. , please contact us in time, we will serve you wholeheartedly; finally, we look forward to your next visit, see you there^_^
Guest User
Deluxe 2-bed Room
Stayed in Apr 2023
Business travelers
4 review
2.5/5
Posted on Jul 2, 2023
The breakfast is very poor, maybe because there are no good hotels here, and the occupancy rate here is good. Breakfast is really bad, no service
Original TextTranslated by Google
Response from Property: Dear Guest! Thank you very much for choosing to stay at Qiankun International Hotel. We deeply regret that we could not give you a perfect stay experience! Regarding the issue of breakfast, we have organized relevant personnel from the catering department to hold a special meeting to discuss and improve the variety and quality of breakfast. Thank you very much for your valuable opinions. We will continue to work hard to continuously improve our products and services and live up to your expectations. , looking forward to your stay again and wishing you good luck in your work! Happy life!
Guest User
Deluxe Suite
Stayed in Mar 2023
Business travelers
21 review
1.7/5
Posted on Apr 27, 2023
The front desk did not call in advance to ask whether to extend the stay. The waiter went directly into the room without knocking. Moreover, he was also a male waiter. He heard the voice say a few words and then went out. I am not sure if it was a hotel staff. Fortunately, the important items were not left in the living room. Otherwise, it’s really hard to explain.
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing Qiankun International Hotel. Thank you for your review of the hotel. We apologize for the shortcomings in your service. Your evaluation is a spur to our entire front office and guest rooms. We recognize our own shortcomings and we will make improvements in time. , Qiankun International Hotel is also constantly learning good room methods and improvements, and if problems are discovered during growth, we will definitely actively improve them. In addition, the hotel is strategically located and convenient for travel. There are large supermarkets and specialty food nearby, making it very convenient to eat, drink and have fun. At the same time, all the staff of Qiankun International Hotel welcome you to visit again. We will continue to improve and look forward to your next visit. I wish you a pleasant journey and good luck in your work!
Anonymous User
Deluxe 2-bed Room
Stayed in Mar 2023
Booked for others
9 review
1.0/5
Posted on Apr 9, 2023
Garbage. In such a big hotel, the air conditioning is not turned on. It is extremely hot at night. I will never stay here again.
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that you did not have a pleasant stay in our hotel. The temperature in Xiaogan is currently 13-23 degrees Celsius, which is suitable, so the air conditioning is not turned on for the time being. We sincerely welcome you next time Come here and hope to provide you with better service!